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Soleha, Siti Nur
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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The Influence Of Authentic Leadership On Employee Performance Through Employee Involvement At PT Karas Industri Nusa Tenggara Timur Amaral, Carmelita Maria; Sutoyo; Endriatmoko, Yosa; Zainuddin, Ahmad; Soleha, Siti Nur
International Humanity Advance, Business & Sciences Vol 3 No 2 (2025): October
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i2.740

Abstract

This study aims to examine the influence of authentic leadership on employee performance with employee involvement as a mediating variable at PT Karas Industri, East Nusa Tenggara. Authentic leadership, characterized by transparency, high morality, and healthy relationships between leaders and subordinates, is expected to have a significant impact on improving employee performance. The research method used was quantitative with a survey approach, involving a number of employees of PT Karas Industri as respondents. Data were collected through questionnaires measured using the Likert scale and analyzed with regression analysis techniques to test the relationship between independent variables (authentic leadership) and dependent variables (employee performance), as well as employee engagement as a mediating variable. The results show that authentic leadership has a positive and significant effect on employee performance, and employee engagement mediates this influence substantially. These findings indicate that authentic leaders can improve employee engagement and performance, so it is important for companies to develop this leadership style in order to achieve optimal organizational performance.
Human Resource Quality Analysis On Customer Satisfaction At Care Inn Hotel Irwantari, Maria Laura; Uripan, Koen Irianto; Kuncoro, Setio; Soleha, Siti Nur; Zainuddin, Ahmad
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.962

Abstract

This study aims to analyze the effect of the quality of human resources services (workers) on customer satisfaction at the hotel Care Inn Merauke, taking into account disconfirmation as a mediation variable. Using a quantitative approach with survey methods, this study involved 382 respondents who were hotel customers during the period from January to May 2025. The research Model refers to SERVQUAL, which consists of five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the analysis using Partial Least Squares-Structural Equation Modeling (PLS-SEM) showed that the model built has a high validity and reliability, with the value of R2 for customer satisfaction of 75.7%. The findings showed that the dimensions of Empathy, Reliability, and Assurance have a direct and significant effect on customer satisfaction, while Tangibles have a small effect, and Responsiveness is not significant. Disconfirmation acts as a partial mediator in the relationship between the quality of Human Resource Services (workers) and customer satisfaction, with a significant influence of Empathy, Reliability, and Assurance on disconfirmation. These findings indicate that customer satisfaction at Care Inn Merauke Hotel is more influenced by relational experience and effectiveness of services that are able to meet customer expectations than physical aspects or responsiveness. The study concludes that customer satisfaction improvement strategies should emphasize the management of interpersonal expectations and experiences, as well as recommendations for further research in the context of hospitality in non-metropolitan areas. The findings are expected to provide practical insights for hotel management and academic contributions in the development of Service theory.
Co-Authors Afendi Ahmad Zainuddin Amaral, Carmelita Maria Endriatmoko, Yosa Galaciano, Antoninho Benjamin Marcos M.G. Do Rego Irwantari, Maria Laura Jurniati, Novita Kuncoro, Setio Ma’rufi, Anwar Nursobah, Achmad Osijo, Immanuel Ustradi Prastiyono, Suryo Radu, Yosef Yingo Sandi, Ramona Sinatria, Ridhwan Soetikno, Lie Djaja Sumilat, Mario Revoldy Suminar, Lintang Sumunu, Trenggono Sutoyo Uripan, Koen Irianto