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All Journal Jurnal Pengabdian Masyarakat dan Riset Pendidikan Studi Administrasi Publik dan ilmu Komunikasi
Dwi Indah Yuliani Solihin
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Humanities Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Peningkatan Kapasitas Aparatur Desa Hulawa Untuk Mewujudkan Birokrasi Melayani dan Responsif : Pengabdian Rahmatia Pakaya; Alfiyah Agussalim; Dwi Indah Yuliani Solihin; Abdul Mukhlis Akuba
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 3 No. 4 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 3 Nomor 4 (April 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

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Abstract

Peningkatan kapasitas aparatur desa dalam pelayanan publik merupakan hal yang sangat penting karena aparatur desa memiliki peran penting sebagai garda terdepan dalam penyelenggaraan pemerintahan dan pelayanan kepada masyarakat desa. Aparatur desa harus memiliki kemampuan, keterampilan, pengetahuan, dan sikap yang memadai agar dapat menjalankan tugas dan fungsi pokoknya secara efektif dan efisien. Hal tersebut berkaitan erat dengan upaya peningkatan kesejahteraan masyarakat melalui pelayanan publik yang berkualitas.Melalui kegiatan pengabdian kepada masyarahat ini diharapkan adanya peningkatan kualitas aparatur Desa Hulawa sebagai birokrat yang melayani dan responsif dalam memberikan pelayanan kepada masyarakat. Kegiatan ini dilaksanakan di aula Kantor Desa Hulawa yang dihadiri oleh Kepada Desa Hulawa beserta seluruh staf dan jajarannya yang berjumlah 18 orang.
Kolaborasi Pemerintah Daerah dan Komunitas Lokal dalam Peningkatan Pelayanan di Wisata Hiu Paus Gorontalo Mohamad Muflih Hasan; Rusli Isa; Dwi Indah Yuliani Solihin
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1034

Abstract

This study examines the collaboration between local government and local communities in improving service quality at the Whale Shark Tourism Destination in Botubarani Village, Bone Bolango Regency, Gorontalo Province. The rapid growth of marine tourism in this area has created economic opportunities for local residents, yet service management and coordination among stakeholders remain a challenge. The study aims to analyze the implementation of collaborative governance in tourism service improvement by focusing on shared commitment, facilitative leadership, face-to-face dialogue, and institutional capacity. A qualitative descriptive approach was applied. Data were collected through direct observation, semi-structured interviews with key stakeholders, and documentation review. The findings reveal that collaboration among stakeholders has been established and has contributed to service delivery, but it is still largely informal and lacks strong institutional arrangements. Facilitative leadership has been demonstrated through coordination and support programs, although capacity-building initiatives are not evenly distributed and not sustained. Face-to-face dialogue exists but is irregular and unstructured, limiting effective communication. Institutional capacity remains constrained by limited human resources, inadequate facilities, and the absence of standardized service procedures. Strengthening formal collaboration mechanisms, improving continuous training, and enhancing institutional capacity are essential to ensure sustainable tourism services and conservation-based destination management.
Co-Authors Abdul Mukhlis Akuba Agussalim, Alfiyah Mohamad Muflih Hasan Rahmatia Pakaya Rusli Isa