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All Journal Jurnal ABDINUS : Jurnal Pengabdian Nusantara Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan
Tan, Gary
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Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Other

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Pelatihan Teknik Pengambilan Gambar Video Kebaktian Secara Daring Di Vihara Buddha Gaya Bandung Yapinus, Pin Panji; Tjiharjadi, Semuil; Loekito, Jimmy Agustian; Wong, Hendry; Lehman, Andrew Sebastian; Tanubrata, Markus; Chandra, Jonathan; Karsen, Leon; Cahyadi, Tonny; Tan, Gary; Wijaya, Marvin Chandra
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 7 No 1 (2023): Volume 7 Nomor 1 Tahun 2023
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/ja.v7i1.18698

Abstract

Due to the Covid-19 pandemic, some houses of worship have to carry out worship activities online. The obstacle is the human resources in a house of worship who do not yet have the ability or are accustomed to conducting online services. One of the materials that can be taught is the direction of taking online devotional videos. Through this training, it is hoped that the youth at the Vihara Gaya Buddha Bandung organization can add insight and expertise in the creation of online devotional video content. The method used is to combine online and offline training. The online method is used when viewing and learning the needs needed for training activities. The offline method provides hands-on training on how to take videos properly and correctly. The result of the training is an online service production at Vihara Buddha Gaya, Bandung. The training materials are divided into two categories, namely shooting techniques and sound systems. The success of this training was measured by conducting practical tests to assess the results of the two categories. The results of the practical test assessment showed that the training participants had 100% success in making online devotional videos properly and correctly.
Pemberdayaan PT Property Damai Sejahtera dalam Mengelola Antarmuka dan Hubungan Pelanggan untuk Keunggulan Layanan Yuswardi, Yuswardi; Jackson, Jackson; Jasmane, Jasmane; Tan, Gary; Kirana, Alga; Sihombing, Graciel Chrisearnest
Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan Vol. 4 No. 2 (2026): Januari 2026
Publisher : LPPM Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/madani.v4i2.11929

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) di sektor jasa, khususnya bidang properti dihadapkan pada tantangan dalam pengelolaan antarmuka pelayanan, lingkungan layanan, dan hubungan pelanggan sebagai pondasi pembentukan keunggulan layanan. Kondisi tersebut menunjukkan bahwa upaya peningkatan kualitas layanan tidak hanya bergantung pada kemampuan operasional UMKM, tetapi juga pada strategi komunikasi, responsivitas, dan pengalaman pelanggan secara menyeluruh. Penelitian ini bertujuan membantu pelaku UMKM jasa bidang properti dalam mengidentifikasi permasalahan pelayanan yang dihadapi, kemudian memberikan rekomendasi strategi yang dapat diimplementasikan dalam program peningkatan pelayanan. Metode penelitian menggunakan pendekatan partisipatif melalui wawancara dan observasi langsung terhadap proses pelayanan yang berlangsung. Hasil kajian menunjukkan perlunya perancangan strategi yang lebih terarah dalam mengelola antarmuka pelanggan, penyusunan standar pelayanan yang konsisten agar produktivitas dan kualitas layanan dapat terjaga, serta strategi penguatan hubungan dan loyalitas pelanggan. Rekomendasi ini kemudian dirancang ke dalam bentuk strategi operasional yang dapat diimplementasikan oleh UMKM dalam rangka mewujudkan keunggulan layanan.
Co-Authors Cahyadi, Tonny Chandra, Jonathan Hendry Wong Jackson Jackson, Jackson Jasmane, Jasmane Karsen, Leon Kirana, Alga Lehman, Andrew Sebastian Loekito, Jimmy Agustian Markus Tanubrata Marvin Chandra Wijaya Pin Panji Yapinus, Pin Panji Semuil Tjiharjadi Sihombing, Graciel Chrisearnest Yuswardi yuswardi, Yuswardi