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All Journal Jurnal Riset Pendidikan Ekonomi Altasia : Jurnal Pariwisata Indonesia JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Journal of Tourism Sustainability Industrial Research Workshop and National Seminar Journal of Event, Travel and Tour Management Journal of Tourism, Hospitality and Travel Management (JTHTM) E-Journal of Tourism
Dinarsiah Chendraningrum
Politeknik Negeri Bandung
Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences Other

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Analisis Pola Pergerakan Wisatawan Gen Z Di Yogyakarta yang Berkunjung Ke Candi Prambanan Ikhwan, Safira Wahida Fajri; Chendraningrum, Dinarsiah; Karnawati, Hennidah
Altasia Jurnal Pariwisata Indonesia Vol. 5 No. 2 (2023): Jurnal ALTASIA (Agustus)
Publisher : Program Studi Pariwisata - Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/altasia.v5i2.7850

Abstract

Banyaknya wisatawan Gen Z yang datang berkunjung ke Candi Prambanan dari berbagai daerah dan latar belakang. Tujuan dari penelitian ini adalah untuk mengidentifikasi pergerakan wisatawan Gen Z yang ada di Yogyakarta dengan indikator jenis wisata, akomodasi, dan transportasi. Manfaat penelitian ini sebagai media informasi yang dapat dijadikan sebuah referensi bagi para pelaku usaha pariwisata mengenai pergerakan wisatawan Gen Z. Saat berwisata, tentunya wisatawan Gen Z akan membentuk sebuah pola pergerakan. Pola pergerakan merupakan sebuah perpindahan oleh wisatawan dari satu atraksi ke atraksi wisata lainnya. Metode penelitian yang digunakan dalam penelitian ini adalah kualitatif, dan teknik pengumpulan data dilakukan dengan menggunakan wawancara terstruktur kepada beberapa informan. Hasil dari penelitian ini adalah wisatawan Gen Z lebih menyukai atraksi wisata alam baik itu pegunungan maupun pantai. Kenyamanan dan kebersihan merupakan hal penting dalam pemilihan akomodasi yang sesuai selera wisatawan Gen Z. Mobil merupakan jenis akomodasi yang paling banyak dipilih sebagai moda transportasi saat berwisata, dan pola pergerakan wisatawan Gen Z ada tiga yaitu single point, base site, dan destination region loop. TRANSLATE with x English Arabic Hebrew Polish Bulgarian Hindi Portuguese Catalan Hmong Daw Romanian Chinese Simplified Hungarian Russian Chinese Traditional Indonesian Slovak Czech Italian Slovenian Danish Japanese Spanish Dutch Klingon Swedish English Korean Thai Estonian Latvian Turkish Finnish Lithuanian Ukrainian French Malay Urdu German Maltese Vietnamese Greek Norwegian Welsh Haitian Creole Persian // TRANSLATE with COPY THE URL BELOW Back EMBED THE SNIPPET BELOW IN YOUR SITE Enable collaborative features and customize widget: Bing Webmaster Portal Back //
Strategic Formulation for Tour Guide Competency Development: An Integrated AHP–TOWS Approach Susanto, Eko; Utomo, Sherly Rakasiwi Putri; Chendraningrum, Dinarsiah; Septyandi, Chandra Budi
Journal of Tourism, Hospitality and Travel Management Vol. 2 No. 1 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v2i1.317

Abstract

As tourism becomes increasingly experience-driven and sustainability-focused, the role of tour guides has evolved into a strategic touchpoint that shapes visitor perceptions and destination image. This study aims to formulate and prioritize effective strategies for tour guide competency development using an integrated Analytical Hierarchy Process (AHP) and quantitative TOWS matrix approach. A panel of twelve experts representing government, training institutions, and tourism practitioners participated in structured pairwise comparisons and SWOT-based strategy scoring. The AHP results revealed that experiential learning-based training and national certification systems are the most critical and high-impact strategies supported by public-private partnerships and emerging digital tools. Through the TOWS mapping, each strategy was evaluated for its strategic fit within Strengths, Weaknesses, Opportunities, and Threats (SWOT), resulting in a prioritized roadmap for implementation. The study concludes that a tiered, context-sensitive strategy—grounded in institutional collaboration and adaptive learning models—offers a sustainable path to professionalizing the guiding sector. This research provides actionable insights for policymakers, tourism educators, and destination managers seeking to build resilient and skilled human capital in tourism.
E-Word Of Mouth For Tourism Futures: A Case in Travel Agency Dinarsiah Chendraningrum
Journal of Tourism Sustainability Vol. 1 No. 2 (2021): Volume 1 Number 2 (2021)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtos.v1i2.11

Abstract

The development of technology, especially digital media, has encouraged one of the tourism business industries, namely Jacktour, to use the Tripadvisor website to introduce and sell tour packages. Online reviews on websites are crucial to form an e-word mouth that is easy to access by future tourists. This study aims to determine both positive and negative tourist reviews regarding tour packages purchased from Jack Tour. The attributes of the tour packages include tourist attractions, people in charge (PIC), accessibility, transportation, accommodation, restaurants, prices, and final impressions. A qualitative descriptive method was applied to this research; data was collected from Jacktour on the Tripadvisor website. The sampling technique used purposive sampling. From 431 tourist populations, 325 tourists became the sample. From the results of the research, PIC (Person in Charge) is very important and is often reviewed positively or negatively. At the same time, in the impression aspect, tourists are satisfied with the services provided by Jacktour and will recommend it to others.
Narrating the Destination Through Food: An Empirical Study of Cultural Cuisine, Tourist Engagement, and Attractiveness Chendraningrum, Dinarsiah; Suryana, Marceilla
Journal of Tourism Sustainability Vol. 5 No. 1 (2025): Volume 5 Number 1 (2025)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v5i1.151

Abstract

This study examines the role of culturally rooted cuisine in shaping tourist satisfaction and enhancing the perceived attractiveness of destinations within the broader framework of cultural tourism. Based on responses from 289 participants, the research analyzes four core constructs: the culinary encounter, depth of cultural engagement, the symbolic perception of traditional food practices, and the educational dimensions embedded in gastronomic experiences. These variables are evaluated concerning their influence on both emotional resonance (affective response) and rational appraisal (cognitive evaluation) among visitors. Findings demonstrate that culturally rooted cuisine transcends mere sensory enjoyment, serving instead as a potent vehicle for cultural immersion and informal learning. Each hypothesized relationship is statistically significant, with tourist satisfaction emerging as the most critical predictor of destination appeal. Of particular interest is the educational value derived from food-related experiences—framed as the transmission of cultural and historical knowledge through cuisine—which simultaneously reinforces tourist satisfaction and enriches perceptions of the destination. The conceptual framework synthesizes insights from experiential marketing, destination image Theory, and scholarship on cultural consumption—the research positions cuisine as a dynamic and expressive medium of cultural identity. From a managerial perspective, the findings underscore the strategic importance of curating culinary experiences that are narratively rich, participatory in nature, and deeply embedded in local cultural contexts.
Analisis kinerja manajemen pengunjung di destinasi wisata bandung utara menggunakan importance-performance analysis Widiyanti, Rikantini; Mandasari, Virginia; Gabriela, Elisabet; Chendraningrum, Dinarsiah
Jurnal Riset Pendidikan Ekonomi Vol. 10 No. 1 (2025): APRIL
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jrpe.v10i1.11668

Abstract

The increase in visitor numbers during holidays has positive implications for the tourism business; however, it can also lead to negative impacts such as overcrowding, increased pollution, vandalism, and potential disorder. These negative consequences may affect visitor satisfaction, comfort, convenience, and safety. Therefore, the implementation of visitor management is necessary as a proactive measure to create a better holiday experience. This study adopts a quantitative approach using a questionnaire distributed to respondents. The questionnaire includes statements evaluating the performance of tourist destinations in Bandung and the importance of these statements from the visitors' perspectives. The collected data is analyzed using the Importance-Performance Analysis (IPA) technique with the aid of SPSS version 26. IPA is used to assess and evaluate the performance of destination managers by comparing the importance of various attributes of a product or service (i.e., the tourism experience) with visitors' perceptions of how well these attributes meet their expectations. This study aims to explore and understand the effectiveness of visitor management in addressing challenges caused by visitor surges and the extent to which visitor satisfaction can be achieved through the implementation of appropriate management strategies.
Analysis of the Application of Visitor Management to Visitor Satisfaction at Museum Geologi Septiyani, Dwi; Chendraningrum, Dinarsiah
Journal of Tourism Sustainability Vol. 5 No. 3 (2025): Special Issues KPI XIII & IRWNS Polban 2025
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v5i3.182

Abstract

This study examines how the implementation of visitor management influences visitor satisfaction at the Museum Geologi in Bandung, Indonesia. Although visitor management has been widely discussed in the tourism literature, empirical evidence from educational museums in developing countries remains limited. A quantitative descriptive design was employed using a structured questionnaire distributed to 125 visitors. Visitor management was measured through four dimensions—access management, placement of facilities and interpretation, regulation of support facilities, and time and space distribution—while visitor satisfaction was assessed using expectation conformity, revisit intention, and willingness to recommend. Data were analyzed using simple linear regression. The findings reveal that both visitor management and visitor satisfaction are rated highly. Visitor management has a significant and positive influence on visitor satisfaction (R² = 0.666; t = 15.418; p < 0.001). These results emphasize that well-planned visitor management enhances visitor experience and satisfaction, particularly through efficient access systems and clear spatial guidance. The study contributes to the growing discourse on sustainable and inclusive visitor management practices in public educational attractions. Managerially, the findings suggest that museums should adopt integrated digital systems and inclusive accessibility design to improve visitor satisfaction and ensure long-term sustainability.
Beyond Consumption: Exploring Sensory, Symbolic, and Digital Influences in Gastronomic Tourist Behaviour (Evidence from Indonesia) Marceilla Suryana; Eko Susanto; Dinarsiah Chendraningrum
E-Journal of Tourism Volume 12 Number 2 (September 2025)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v12i2.2176

Abstract

This study develops and empirically tests an integrative model of gastronomic tourist behaviour by connecting symbolic, sensorial, digital, and emotional dimensions of travel experience. Data from Indonesian domestic tourists (n = 384) were collected through structured surveys and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Results reveal that embodied gastronomic encounters—particularly haptic interaction with food and place—are the strongest predictors of emotional attachment, tourist loyalty, and destination advocacy. Place branding further amplifies this effect, while social media stimulation contributes meaningfully but only in support of direct sensory experience. In contrast, digital engagement and cultural immersion exert marginal influence, suggesting that virtual promotion or heritage framing alone cannot sustain culinary tourism. Theoretically, these findings sharpen debates on experiential consumption by demonstrating that bodily immediacy and affective resonance mediate the impact of symbolic or digital triggers on behavioural outcomes. This challenges cognitive and representational accounts that overstate narrative or mediated experiences in shaping loyalty. Practically, the study calls for gastronomic destinations to design strategies that privilege multisensory engagement—taste, texture, and atmosphere—while embedding them in emotionally charged storytelling. By foregrounding the primacy of embodied experience, this research reframes culinary tourism not as a matter of digital visibility or cultural rhetoric, but as a sensorially grounded pathway to durable advocacy in an experience-driven travel economy.
SLR on Institutional Barriers and Resilience in Community-Based Tourism Governance Pangesti Putri, Bintari; Raka Siwi Putri Utomo, Sherly; Chendraningrum, Dinarsiah
Journal of Tourism, Hospitality and Travel Management Vol. 4 No. 1 (2026): (Article In Press)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v4i1.444

Abstract

Despite the proliferation of Community-Based Tourism (CBT) as a sustainable development tool, its long-term viability remains precarious due to structural fragility and external disruptions. This Systematic Literature Review (SLR) investigates the institutional arrangements underpinning CBT resilience in Southeast Asia, addressing the gap between normative participation and actual sustainability. Guided by PRISMA 2020 protocols, the study synthesizes 34 high-impact, Scopus-indexed articles (2020–2025) through a rigorous three-stage coding process: open, axial, and selective. The findings demonstrate that CBT sustainability is not an inherent byproduct of community participation but an emergent institutional process. We propose a novel conceptual advancement: the CBT Institutional Resilience Framework, integrating three interdependent pillars: collaborative governance, social entrepreneurship, and institutional harmonization. This framework shifts the theoretical focus from utilitarian participation toward "Institutional Commoning," anchored in Adaptive Governance Theory. The synthesis reveals a triadic logic: while collaborative structures provide the foundation for multi-stakeholder risk-sharing, social enterprise models function as the essential economic engine for self-reliance. Crucially, institutional harmonization is identified as the vital mediator required to mitigate policy fragmentation and the digital divide. By bridging the gap between national regulations and local sovereignty, this study situates "local ownership" as an emergent outcome of institutional alignment. These findings offer a theoretically grounded roadmap for transitioning from donor-dependent projects to resilient, community-owned entities in post-crisis tourism landscapes.
Co-Authors Any Noor Deddy Saefulloh Deddy Sobarna Sutaji Dwi Septiyani Eko Susanto Gabriela, Elisabet Ikhwan, Safira Wahida Fajri Karnawati, Hennidah Karnawati, Hennidah Mandasari, Virginia Marceilla Suryana Noor, Any Ariani Nurulloh, Ahyaita Pangesti Putri, Bintari Raka Siwi Putri Utomo, Sherly Ratna Padmi Trihartanti Ratna Padmi Trihartanty Ribka Nauli Sitorus Safira Wahida Fajri Ikhwan Santosa Sanjaya Saripah, Silqy Lailatul Septyandi, Chandra Budhi Septyandi, Chandra Budi Sherinatasha Firmansyahrani Sherly Raka Siwi Putri Utomo Sri Hastuti Suryana, Marceilla Syifaa Novianti Tamara Herlinda Erwin Tomy Andrianto Utomo, Sherly Rakasiwi Putri Wangsamihardja, Fauzan Fadhillah