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All Journal Jurnal Ilmiah Pendidikan Scholastic Journal of RESIDU Ekasakti Jurnal Penelitian dan Pengabdian (EJPP) Indo-MathEdu Intellectuals Journal Jurnal Nusantara Berbakti EKASAKTI EDUCATIONAL SCIENTIFIC JOURNAL Journal of Community Service and Society Empowerment
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Prodi Pendidikan Ekonomi, Fakultas Keguruan Dan Ilmu Pendidikan, Universitas Ekasakti Padang
Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences

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Journal : Indo-MathEdu Intellectuals Journal

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Pengaruh Pelayanan terhadap Kepuasan Anggota pada Koperasi Pegawai Perkebunan (KOP-BUN) Provinsi Sumatera Barat Reni Respita; Detman, Detman; Musri, Musri
Indo-MathEdu Intellectuals Journal Vol. 6 No. 8 (2025): Indo-MathEdu Intellectuals Journal (In-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i8.4460

Abstract

Service quality serves as a key factor determining satisfaction and loyalty; therefore, improving service standards is a crucial step toward cooperative sustainability. This study aims to examine the effect of service quality on member satisfaction at the Plantation Employees Cooperative (KOP-BUN) of West Sumatra Province. As a people-based economic institution, cooperatives play an essential role in enhancing the welfare of their members. A descriptive quantitative approach was applied with a population of 78 cooperative members selected using the total sampling technique. Data were collected through a five-point Likert scale questionnaire. The analysis employed simple linear regression and t-test to determine the effect of service quality on member satisfaction. The findings reveal that service quality has a positive and significant impact on member satisfaction. The regression coefficient of 0.096, with t-count (2.414) greater than t-table (1.992) and a significance level of 0.018 < 0.05, indicates that higher service quality leads to greater member satisfaction. The study implies that cooperatives need to enhance responsiveness, clarity of information, and staff empathy to maintain and improve member satisfaction levels.
Co-Authors Ardinal Arkilaus Samaloisa Caterina Lo Caterina Lo Debi Putra Dessyta Gumanti Dian Yustiana Diovani, Serli Felli Betasri Irman Irman Lo, Caterina Lusi Englita Marjohan Musri, Musri Mustika Lukman Arief, Mustika Lukman Nia Rahmadani Popi Syafira Reni Respita Reni Respita Salman M. Noer Serli Diovani Teza Widya Astuti widya astuti Widya Astuti