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All Journal Journal of Science Education Research Indonesian Journal of Educational Science (IJES)
A. Mutmainnah Taslim
Universitas Sulawesi Barat
Education Social Sciences Other

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Evaluation Of Educational Service Quality At An Integrated Islamic Junior High School In Gowa Regency A. Mutmainnah Taslim; Sitti Hajar; Wahyuni Adam
Indonesian Journal of Educational Science (IJES) Vol 8 No 1 (2025): Indonesian Journal of Educational Science (IJES)
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/ijes.v8i1.5625

Abstract

This study aims to examine the quality of educational services and to identify the priority factors for improving educational services at an Integrated Islamic Junior High School (SMP IT) in Gowa Regency. The research employed a quantitative method with a descriptive approach. The population consisted of all students at the selected SMP IT in Gowa Regency, with the entire population of 53 students taken as the sample. The data obtained were analyzed using Importance Performance Analysis (IPA) with the assistance of SPSS version 26. The findings indicate that the educational services experienced by the students are generally aligned with their expectations, as reflected in the average conformity level of 93.08%. Furthermore, three factors were identified as priorities for service improvement based on students perspective: teachers’ punctuality in attending scheduled classes (assurance dimension), the sincerity of mentors in caring for students during illness (empathy dimension), and the availability of textbooks or learning modules for students (tangible dimension). Based on these results, it is recommended that the school administration pay greater attention to the services provided to students as service users by improving the identified priority areas and maintaining the quality of services that are already satisfactory.
Identification of Science Laboratory Service Quality from the Perspective of Junior High School Students in Majene Regency Using the Importance Performance Analysis Method A. Mutmainnah Taslim; Wahyuni Adam; Nasran Aziza
Journal of Science Education Research Vol. 10 No. 1 (2026): J. Sc. Edu. Research
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jser.v10i1.90072

Abstract

This study aims to obtain comprehensive and detailed information regarding the quality and priority of science laboratory services for improving the quality of science laboratory services at the junior high school level in Majene Regency. This research used a quantitative method with a descriptive approach. The population of this study was all junior high school students in Majene Regency. The sample size was 184 students, obtained through purposive sampling. The data collection technique used was a questionnaire. The instruments used consisted of a validation sheet and a questionnaire, both of which had undergone content validation by two experts. The instrument validation stage yielded an internal consistency coefficient (content validity) of 0.83 > 0.75, indicating that the questionnaire is valid and can be used in the research activities. The data were analyzed using Importance Performance Analysis. This involved two calculations: a conformity level calculation using Microsoft Excel and a priority dimension calculation using Simple Scatter in SPSS version 26. The results of the study indicate that the quality of science laboratory services at the junior high school level in Majene Regency, from the students' perspective, is generally of high quality, as 93% of the items fall into the category of alignment between the service experienced and the expected service. Furthermore, five items were prioritized for improvement in the quality of science laboratory services at the junior high school level in Majene Regency, spread across the dimensions of reliability, responsiveness, assurance, and empathy.
Co-Authors Nasran Aziza Sitti Hajar Wahyuni Adam Wahyuni Adam