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All Journal EKONOMIA DiE: Jurnal Ilmu Ekonomi dan Manajemen Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen RJABM (Research Journal of Accounting and Business Management) SEIKO : Journal of Management & Business JURNAL AKUNIDA YUME : Journal of Management Jurnal Akuntansi Bisnis dan Ekonomi (JABE) Jurnal GeoEkonomi JASF (Journal of Accounting and Strategic Finance) Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan BAKTI BANUA : JURNAL PENGABDIAN KEPADA MASYARAKAT Buletin Poltanesa Jurnal Locus Penelitian dan Pengabdian Annals of Human Resource Management Research Jurnal Akuntansi Manajerial (Managerial Accounting Journal) SWARNA Inkubis: Jurnal Ekonomi dan Bisnis Sepakat : Sesi Pengabdian Kepada Masyarakat International Journal of Industrial Engineering, Technology & Operations Management SWARNA: Jurnal Pengabdian Kepada Masyarakat Taawun: Jurnal Pengabdian kepada Masyarakat Jurnal Abdimas Mahakam
Andi Indrawati
Universitas 17 Agustus 1945 Samarinda
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Omnichannel Strategy, Chatbot Responsiveness, and Same-Day Delivery's Influence on Customer Satisfaction in the Metaverse Commerce Era: A Case Study of Bukalapak and Zalora" Nurfitriani; kulsum, umi; Andrey Putra Susanto; Indrawati, Andi
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8005

Abstract

This research aims to examine the influence of omnichannel strategy, chatbot responsiveness, and same-day delivery on customer satisfaction within the context of metaverse commerce. Using a quantitative approach with regression analysis, the study focuses on a case study of two e-commerce platforms, Bukalapak and Zalora. Data was collected through online questionnaires from a sample population of 300 people in Samarinda and its surrounding areas who have used these three services. The analysis method used was a combination of SEM-PLS.  The research findings show that all three independent variables—omnichannel strategy, chatbot responsiveness, and same-day delivery—have a significant influence on customer satisfaction. All alternative hypotheses were accepted. Among the three variables, same-day delivery showed the strongest influence, indicating that delivery speed is a crucial factor for customers. Meanwhile, chatbot responsiveness and omnichannel strategy also had a positive influence, although their impact was smaller compared to same-day delivery. The model was able to explain a large portion of the variation in customer satisfaction.  The implications of these findings suggest that companies like Bukalapak and Zalora need to prioritize delivery services to improve customer satisfaction. The results of this study can serve as a guide for optimizing omnichannel strategies, chatbots, and logistics. It is also recommended that future research includes additional variables and uses qualitative methods to provide a more comprehensive understanding.
Financial Statement Fraud: The Predictive Relevance of Fraud Hexagon Theory Khamainy, Arief Hidayatullah; Amalia, Mekar Meilisa; Cakranegara, Pandu Adi; Indrawati, Andi
JASF: Journal of Accounting and Strategic Finance Vol. 5 No. 1 (2022): JASF (Journal of Accounting and Strategic Finance) - June 2022
Publisher : Accounting Department, Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jasf.v5i1.249

Abstract

The pandemic situation has suppressed various businesses in Indonesia and has provided opportunities for business actors to practice window dressing for present good company performance. The practice of window dressing is an example of financial statement fraud. Therefore, to anticipate this fraud, it is very important to examine the factors that cause companies to commit financial statement fraud. This study aims to analyze the fraud hexagon theory and its relationship with financial statement fraud. The research was conducted on state-owned companies listed on the Indonesia Stock Exchange (IDX) for the last 5 years (2016-2020). The method used to test the hypothesis is log-regression analysis. The results of the study prove that external pressure as a proxy for stimuli, CEO duality as a proxy for collusion, and the nature of the industry as the proxied opportunity have predictive relevance to financial statement fraud. Even though from ten hypotheses only three hypotheses are proved, this result implied that when companies face a difficult situation and cannot achieve their financial target and they have the opportunity to change their financial records, it is very probable that they will conduct a financial statements fraud. Thus, the government needs to monitor and make policies to prevent this conduct for state-owned companies and other companies listed in IDX
KAJIAN SISTEM PENGENDALIAN INTERNAL, KEPUASAN KERJA, DAN BEBAN TUGAS TERHADAP TURNOVER INTENTION DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL INTERVENING Yonathan Luhat; Titin Ruliana; Indrawati, Andi
Jurnal Akunida Vol. 11 No. 2 (2025): December
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Sistem Pengendalian Internal, kepuasan kerja, dan beban kerja terhadap turnover intention, dengan Komitmen Organisasisebagai variabel mediasi. Metode yang digunakan adalah pendekatan kuantitatif dengan menggunakan PLS (Partial Least Square) berbasis data yang diperoleh dari responden karyawan. Hasil penelitian menunjukkan bahwa Sistem Pengendalian Internal dan kepuasan kerja berpengaruh positif dan signifikan terhadap Komitmen Organisasi karyawan, sedangkan beban kerja berpengaruh negatif signifikan terhadap Komitmen Organisasi. Selanjutnya, Sistem Pengendalian Internal dan kepuasan kerja berpengaruh negatif signifikan terhadap turnover intention, sedangkan beban kerja menunjukkan pengaruh positif signifikan. Komitmen Organisasiterbukti memiliki pengaruh negatif signifikan terhadap turnover intention. Selain itu, Komitmen Organisasi juga memediasi secara signifikan hubungan antara Sistem Pengendalian Internal, kepuasan kerja, dan beban kerja terhadap turnover intention. Temuan ini memperkuat pentingnya peran Komitmen Organisasi dalam mempertahankan karyawan serta perlunya pengelolaan beban kerja yang proporsional, pemberian Sistem Pengendalian Internal yang tepat, dan peningkatan kepuasan kerja dalam menekan niat keluar dari organisasi.
Pengaruh Emotional behavior dan motivasi kerja terhadap kinerja dengan Burnout sebagai mediasi (Studi Pada Frontliner di Coffeeshop Samarinda) Anwar, Muhammad Hairil; indrawati, Andi; Nurfitriani, Nurfitriani
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 1 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i1.5435

Abstract

The coffee shop industry in Indonesia has experienced rapid growth with intense competition, requiring frontliners to display positive emotional behavior in serving customers. However, high emotional demands can potentially cause burnout which may decrease employee performance. This study aims to analyze the effect of emotional behavior and work motivation on the performance of coffee shop frontliners in Samarinda City with burnout as a mediating variable. The research method uses a quantitative approach with convenience sampling technique, involving 30 coffee shop frontliner respondents in Samarinda. The research instrument consisted of a questionnaire with a 5-point Likert scale that has been tested for validity and reliability. Data analysis used Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The results show that emotional behavior and work motivation have no significant effect on frontliner performance or burnout. Conversely, burnout was proven to have a negative and significant effect on performance (significance 0.010), meaning that the higher the level of burnout, the lower the frontliner performance. The Sobel mediation test shows that burnout does not mediate the relationship between emotional behavior and performance or between work motivation and performance. This finding indicates that burnout acts as an independent variable that directly affects performance, not as an intervening variable. This study concludes that burnout is a key factor determining the quality of coffee shop frontliner performance, therefore coffee shop managers need to focus on burnout prevention and management strategies to maintain optimal service performance.
Reward and Punishment Mediation in the Relationship Between Employee Discipline, Communication, and Employee Commitment Budiarto, Krisna Ramadhan; Indrawati, Andi; Wongso , Rusmadi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4620

Abstract

In the context of public-sector organizations facing increasing demands for accountability and performance, understanding the mechanisms that shape employee commitment remains a critical managerial concern. This study examines the mediating roles of reward and punishment in the relationships among employee discipline, communication, and employee commitment. Using a quantitative approach with Structural Equation Modeling (SEM), data were collected from all 130 employees through total sampling. The findings indicate that employee discipline significantly influences employee commitment but has no significant effect on communication. Reward and punishment significantly improve communication, but do not enhance employee commitment. Mediation tests show that reward and punishment do not significantly mediate the relationship between discipline and employee commitment, although partial mediation occurs in the discipline–communication pathway. This study concludes that employee commitment in public-sector organizations cannot be effectively developed solely through extrinsic control mechanisms. This research contributes to public-sector HRM literature by demonstrating that structured reinforcement systems strengthen communication yet fail to build deeper psychological commitment.
Effects of Risk Management and Operational Management on Road Maintenance Project Performance: Evidence from East Kutai Regency Nurhalija Rusdi; Andi Indrawati; Rina Masithoh Haryadi
International Journal of Industrial Engineering, Technology & Operations Management Vol. 3 No. 2 (2025): December 2025
Publisher : Indonesia Academia Research Society

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62157/ijietom.v3i2.111

Abstract

This study examines the effects of risk management and operational management on the performance of road maintenance projects in East Kutai Regency, Indonesia, a region characterized by complex terrain, high rainfall, and logistical constraints that often challenge project implementation. The research addresses the persistent problem of inconsistent project outcomes in terms of time, cost, and quality, which are frequently associated with managerial and operational inefficiencies. The primary objective is to analyze the extent to which risk management and operational management contribute to improving project performance. A quantitative approach was employed using an explanatory research design, with data collected through structured questionnaires from 32 stakeholders directly involved in road maintenance projects. The data were analyzed using Structural Equation Modeling based on Partial Least Squares to evaluate the relationships among variables. The results indicate that both risk and operational management have positive, significant effects on project performance. However, operational management exerts a stronger influence, underscoring the critical roles of effective planning, coordination, resource allocation, and supervision in achieving project success. In contrast, the effect of risk management is moderate, suggesting that its impact depends on its integration into operational practices. The model explains a substantial proportion of the variance in project performance, indicating satisfactory predictive capability. In conclusion, enhancing operational management while strengthening the practical implementation of risk management is essential to improving the efficiency, quality, and sustainability of road maintenance projects in complex environments.
Leadership Style, Community Participation, and Development Success: The Mediating Role of Village Apparatus Capacity Sopiansyah Sopiansyah; Titin Ruliana; Andi Indrawati
Annals of Human Resource Management Research Vol. 6 No. 1 (2026): March
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i1.3628

Abstract

Purpose: This study examines the influence of leadership style and community participation on the success of development projects in Kombeng District, East Kutai Regency, with the mediating role of village apparatus capacity. Research Methodology: A quantitative, cross-sectional design was employed, gathering data from 150 purposively selected respondents, including community members and village officials. A structured questionnaire was used to measure leadership style, community participation, village apparatus capacity, and development success. Reliability and validity were confirmed through expert review and pilot testing. Partial Least Squares Structural Equation Modeling (PLS-SEM) was utilized to analyze relationships and mediation effects. Results: The findings indicate that community participation directly enhances development success, while leadership style does not have a direct effect. However, both leadership style and community participation exert significant indirect effects on development success through village apparatus capacity. Conclusions: The study concludes that fostering active community engagement and strengthening the capacity of village apparatus are crucial for sustainable development. It recommends initiatives to enhance participatory mechanisms and leadership development to improve village apparatus competencies. Limitations: The study is limited by its focus on Kombeng District and the cross-sectional design, which may limit generalizability and causal inferences. Contributions: This research highlights the mediating role of village apparatus capacity and offers practical insights for enhancing participatory governance and leadership effectiveness in local development initiatives.
The Association of Digital Skills, Work-Life Balance, and Rewards on Employee Performance at MSME Pentol Rezky Samarinda Adhe Rizky Ariyanti; Rina Masithoh Haryadi; Andi Indrawati
Poltanesa Vol 26 No 2 (2025): December 2025
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v26i2.3644

Abstract

The digital transformation of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia underscores the need to enhance employee performance through technological competence, employee well-being, and effective motivation systems. However, inconsistent findings regarding the effects of digital skills, work-life balance, and reward highlight the need for integrated empirical analysis, particularly in culinary MSMEs. This study examines the partial and simultaneous associations between these three variables and employee performance at MSME Pentol Rezky Samarinda. This research employed a quantitative positivist approach with a correlational design. A saturated sampling technique was applied to all 49 employees at Pentol Rezky. Data were collected via Likert-based questionnaires and analyzed using multiple linear regression. Instrument validity, reliability, and classical assumption tests were conducted to ensure model accuracy and compliance with BLUE criteria. All measurement items were valid and reliable, and the regression model met normality, multicollinearity, and heteroscedasticity assumptions. The findings show that digital skills (p < 0.001), work-life balance (p = 0.015), and reward (p = 0.003) each significantly associated with employee performance. Simultaneously, the three predictors exert a strong effect (F = 28.128; p < 0.001), explaining 62.9% of the variance in performance (Adjusted R² = 0.629). The results indicate that employee performance in MSMEs is shaped by a combination of digital competence, balanced work-life conditions, and appropriate reward mechanisms. Strengthening these factors is essential for enabling small businesses to remain adaptive and competitive in the digital era.
Peningkatan Motivasi Kewirausahaan dan Kemandirian Melalui Pelatihan Segmentasi Pasar Andi Indrawati; Ivana Nina Esterlin Barus; Danna Solihin; Adisthy Shabrina Nurqamarani
Jurnal Abdimas Mahakam Vol. 4 No. 1 (2020): Januari
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24903/jam.v4i1.541

Abstract

Persaingan yang semakin tinggi di era revolusi industry 4.0 menuntut mahasiswa untuk kreatif dan inovatif dalam mencari peluang untuk sukses. Menyikapi hal ini, Fakultas Ekonomi Universitas 17 Agustus 1945 Samarinda melalui Program Pengembangan Kewirusahaan yang didanai oleh Kementrian Riset dan Teknologi Republik Indonesia mengadakan serangkaian pelatihan untuk meningkatkan motivasi kewirausahaan dalam rangka meningkatkan kemandirian mahasiswa dan alumni di Universitas 17 Agustus 1945 Samarinda. Salah satu pelatihan yang dilakukan adalah Pelatihan dengan tema Pentingnya Segmentasi Pasar dalam Melakukan Usaha.  Pelatihan ini dilaksanakan dengan metode ceramah dan tanya jawab kepada para mahasiswa / tenant yang telah lolos seleksi program PPK Fakultas Ekonomi Universitas 17 Agustus 1945 Samarinda.  Pelatihan dilaksanakan pada hari Sabtu 22 Juni 2019 pukul 09.00 sampai selesai. Melalui pelatihan ini, peserta/mahasiswa tenant PPK Fakultas Ekonomi Universitas 17 Agustus 1945 Samarinda mendapatkan pengetahuan mengenai mengapa penting untuk melakukan segmentasi pasar dan mempelajari bagaimana cara melakukan segmentasi pasar, penargetan target pasar, serta pemosisian usaha di antara para pesaing. Dengan menentukan segmentasi, targeting, dan positioning yang tepat tentunya para mahasiswa tenant PPK dapat meningkatkan kesigapan dalam menjalankan usaha yang berdampak pada peningkatan motivasi dan kemandirian mahasiswa tenant PPK dalam berwirausaha.
Peningkatan Literasi Digital bagi Wirausaha Muda Andi Indrawati; Ivana Nina Esterlin Barus; Danna Solihin; Adisthy Shabrina Nurqamarani
Jurnal Abdimas Mahakam Vol. 5 No. 01 (2021): Januari
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pandemi global yang terjadi mendorong percepatan literasi digital dan menuntut para wirausahawan untuk melek teknologi agar dapat menjangkau customer yang menjalani social distancing di rumah dan lebih banyak menghabiskan waktunya secara daring. Para wirausahawan terutama wirausahawan muda harus memahami pentingnya teknologi untuk menarik pelanggan. Artikel ini menguraikan program pengembangan kewirausahaan (PPK) yang memfokuskan pelatihannya kepada peningkatan literasi digital bagi wirausaha muda untuk meraih peluang bisnis, memperluas usaha serta menjangkau, dan mempertahankan pelanggan melalui platform digital. Program ini dilakukan oleh tim PPK Universitas 17 Agustus 1945 Samarinda menggunakan metode rekrutmen tenant melalui proses sosialisasi dan seleksi untuk menyeleksi tenant berdasarkan motivasi berwirausaha beserta profil usahanya. Selain itu, program pengembangan kewirausahaan yang dijalankan juga meliputi proses pendampingan dan pelaksanaan seminar daring. Program ini menunjukan hasil yang positif dalam meningkatkan literasi digital para peserta, meningkatkan kreatifitas dan motivasi berwirausaha serta meningkatkan channel pemasaran dan distribusi melalui aplikasi marketplace local “Behambinan” bagi para tenant PPK Universitas 17 Agustus 1945 Samarinda. Berkenaan dengan hasil ini, kami menyarankan kepada perguruan tinggi untuk dapat melaksanakan program pengembangan kewirausahaan yang mendorong literasi digital para peserta agar dapat memanfaatkan platform digital untuk memperluas usaha, berpikir kreatif untuk memenangkan persaingan, dan memanfaatkan peluang di era new normal.
Co-Authors Abdillah, Helmi Adhe Rizky Ariyanti Adisthy Shabrina Nurqamarani Amalia, Mekar Meilisa Andrey Putra Susanto Anwar, Muhammad Hairil Aprilia, Juwita Arief Hidayatullah Khamainy Budiarto, Krisna Ramadhan Cakranegara, Pandu Adi Cakranegara, Pandu Adi Catur Kumala Dewi Catur Kumala Dewi Danna Solihin Danna Solihin Danna Solihin Dewi, Catur Kumala Eka Yudhyani Eka Yudhyani, Eka Ekawati Ekawati Ekawati Ekawati ESWAN, TUKIMUN, Faizal Reza Heni Emawati Heryanto Imam Nazarudin Latif Ivana Nina Esterlin Barus Ivana Nina Esterlin Barus Mardiana Mardiana Masithoh, Rina Masrom, Nor Ratna Mekar Meilisa Amalia Muhammad Nur Mursalim, Andi Nurfitri Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani, Nurfitriani Nurhalija Rusdi Nuuridha Matiin Rina Masithoh Rina Masithoh Haryadi Rina Masithoh Haryadi Solihin, Danna Sopiansyah Sopiansyah Syamsiar, Syamsiar Titin Ruliana Titin Ruliana Wongso , Rusmadi Yonathan Luhat