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All Journal Neo Journal of economy and social humanities CARONG: Jurnal Pendidikan, Sosial dan Humaniora
Dede Qodrat Alwajir
Universitas Bina Bangsa
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Survey on the Community Satisfaction Index of Public Services for Provincial Roads: Ahmad Yani Road Section (Pandeglang) and Serang–Pandeglang Road Section (Pandeglang) Irmayanti; Ihin Solihin; Yudi Yudistira; Yunengsih; Dede Qodrat Alwajir
Neo Journal of economy and social humanities Vol 4 No 3 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i3.331

Abstract

This study evaluates community satisfaction with provincial road services on Ahmad Yani (Pandeglang) and Serang–Pandeglang sections. Using a quantitative approach with 384 respondents determined by the Lemeshow formula, data were analyzed through Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). Results show that of 18 service indicators, 9 had positive gaps and 9 negative gaps, with 3 attributes in quadrant I (high importance, low satisfaction). The CSI value of 65.75% indicates users are generally satisfied with the services. Practical implications suggest prioritizing road maintenance, improving responsiveness to user needs, and enhancing accessibility for vulnerable groups. These findings provide useful input for local governments in allocating resources, improving service quality, and developing user centered infrastructure innovations.
Evaluasi Program Kampung Kb Berbasis Kolaboratif Tata Kelola Pada DP3AKKB Provinsi Banten Studi Kasus di Kota Serang Diah Karmila; Try Adhi Bangsawan; Dede Qodrat Alwajir
CARONG: Jurnal Pendidikan, Sosial dan Humaniora Vol. 3 No. 3 (2026): Juli-September, Inproggress
Publisher : Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/a5kqb095

Abstract

The Kampung Keluarga Berkualitas (Kampung KB) Program is a strategic government initiative aimed at improving family welfare through integrated and sustainable development. However, its implementation in Serang City continues to encounter challenges related to institutional coordination, stakeholder participation, and resource integration, resulting in suboptimal program outcomes. This study aims to evaluate the implementation of the Kampung KB Program using a collaborative governance perspective at the Regional Office of Women's Empowerment, Child Protection, Population Control, and Family Planning (DP3AKKB) of Banten Province. This research employed a qualitative case study approach. Data were collected through in-depth interviews, observations, and document analysis involving government officials, village governments, family planning counselors, community leaders, and program beneficiaries. Data were analyzed using the interactive model of data reduction, data display, and conclusion drawing with triangulation to ensure validity. The findings indicate that collaborative governance has been implemented through cross-sector coordination, stakeholder participation, and community empowerment. Nevertheless, collaboration remains constrained by uneven institutional commitment, limited human resources, insufficient funding, and inconsistent inter-agency communication. The study concludes that strengthening collaborative governance through integrated planning, sustainable stakeholder commitment, and improved coordination mechanisms is essential to enhance the effectiveness and sustainability of the Kampung KB Program in Serang City.
Co-Authors Diah Karmila Ihin Solihin Irmayanti Try Adhi Bangsawan Yudi Yudistira Yunengsih