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All Journal JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA Jurnal Pengabdian Dosen Republik Indonesia (JPDRI)
Suthanaya, Putu Bagus
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Arts Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences

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Digitalisasi Informasi Koleksi Museum Ogoh-ogoh Mengwi Sebagai Penguatan Pariwisata Budaya Wisnawa, I Made Bayu; Wirya, I Made Suwitra; Wartana, I Made Hedy; Suthanaya, Putu Bagus; Ida Ketut Kusumawijaya; Adi, I Ketut Yudana; Trianingrum, Ni Nyoman Nidya; Sumerta, I Ketut Eli; Gayatri, Ni Luh Puspa; Nanda, Dimas Dwi; Ngadha, Maria Triquerta; Fitri, Anak Agung Ayu Angelina
Jurnal Pengabdian Dosen Republik Indonesia Vol. 2 No. 2 (2026): Jurnal Pengabdian Dosen Republik Indonesia
Publisher : Language Assistance

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Keterbatasan penyampaian informasi koleksi menjadi salah satu tantangan utama dalam pengelolaan Museum Ogoh-Ogoh Mengwi sebagai destinasi wisata budaya. Museum yang menyimpan 32 unit koleksi Ogoh-Ogoh ini dikelola secara mandiri dengan sumber daya manusia yang terbatas, sehingga belum mampu memberikan layanan edukasi yang optimal bagi wisatawan. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mendigitalisasi informasi koleksi museum sebagai upaya penguatan pariwisata budaya berbasis edukasi. Metode pengabdian dilakukan melalui observasi lapangan, pengumpulan data literasi budaya, penyusunan narasi koleksi, serta implementasi sistem scan barcode pada setiap unit Ogoh-Ogoh. Informasi digital disajikan dalam bentuk konten visual dan narasi singkat yang dapat diakses langsung oleh pengunjung melalui perangkat gawai. Hasil kegiatan menunjukkan bahwa digitalisasi informasi koleksi mampu meningkatkan aksesibilitas informasi, memperbaiki kualitas pengalaman wisata edukatif, serta membantu efisiensi kerja pengelola museum. Program ini juga memberikan solusi atas keterbatasan pemandu wisata dan mendukung pelestarian nilai filosofis Ogoh-Ogoh agar tetap relevan di era digital. Dengan demikian, penerapan sistem scan barcode di Museum Ogoh-Ogoh Mengwi berkontribusi positif dalam memperkuat daya tarik pariwisata budaya dan keberlanjutan pengelolaan museum berbasis komunitas..
Implementation of Standard Operating Procedures by Waitstaff in Food and beverage service Department at Kuta Beach Hotel: Implementasi SOP oleh Pramusaji pada Food and Beverage Service Department di Kuta Beach Hotel Giri, I Gede Dena Andana; Sumertha, I Ketut Eli; Suthanaya, Putu Bagus
JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA Vol. 5 No. 1 (2026): JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA
Publisher : LPPM Universitas Dhyana Pura

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Consistent SOP implementation by Waitstaff in hotel food and beverage service operations is a critical determinant of service quality and guest satisfaction. This study aims to analyze the implementation of Standard Operating Procedures (SOP) by Waitstaff in the Food and beverage service Department at Kuta Beach Hotel, identify the inhibiting factors, and describe the efforts undertaken to overcome these challenges. A qualitative descriptive method was used with data collected through direct observation using a SOP compliance checklist, semi-structured interviews with the F&B Supervisor, Captain, and Waitstaff, and documentation of official SOP documents and guest feedback during September–December 2025. The results show that Waitstaff at Kuta Beach Hotel have generally implemented the service SOP sequence covering pre-opening preparation, guest greeting and seating, order-taking, food and beverage serving, billing, and farewell. However, inconsistencies were found particularly in the greeting response time, order accuracy, and farewell procedures. The main inhibiting factors identified are insufficient training frequency, inconsistent supervisory oversight, low motivation among some staff during peak hours, and workload pressure during high-season. Mitigation efforts include daily briefings, periodic SOP refresher training, use of a structured observation checklist, and motivational coaching by the supervisor. This study concludes that SOP implementation effectiveness is directly linked to the quality of training, supervision, and staff motivation, and recommends a more systematic training schedule and supervisory monitoring system for the hotel.
Co-Authors Adi, I Ketut Yudana Fitri, Anak Agung Ayu Angelina Gayatri, Ni Luh Puspa Giri, I Gede Dena Andana I Made Bayu Wisnawa I Made Suwitra Wirya Ida Ketut Kusumawijaya Made Hedy Wartana Nanda, Dimas Dwi Ngadha, Maria Triquerta Ni Nyoman Nidya Trianingrum Sumerta, I Ketut Eli Sumertha, I Ketut Eli