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PROSEDUR PENANGANAN BARANG BAWAAN TAMU GROUP PADA SAAT CHECK IN OLEH BELLBOY DI HOTEL CONRAD BALI RESORT AND SPA NUSA DUA Kadek Ananta Kesuma; I Made Suwitra Wirya; Ni Luh Putu Sri Widhiastuty
Journal of Tourism and Interdiciplinary Studies Vol. 1 No. 1 (2021): Journal of Tourism and Interdisciplinary Studies (JoTIS)
Publisher : Universitas Triatma Mulya

This research aims to describe the procedure of handling group check in guests wnd the barriers Each staff would like to give best service to guests including bell boy staff in Conrad Bali Resort and Spa is one of the hotels in Nusa Dua, Bali t. Satisfying service to guests shows employee professionalism in service to guests. In serving guests the check in bell boy group has an important role in achieving first-time guest satisfaction. As a Bell Boy staff handling items is very important because guest goods contain very valuable things and must be sent according to the room number that the guest has received and in accordance with standard operational procedures. Not only delivering goods, a bell boy can promote hotels and sell facilities owned. The author conducted research at Conrad Bali Resort and Spa with qualitative descriptive analysis. The author finds that the oprational procedure standard in handling the guests' luggage is checked in, a bell boy is very influential in working as a reference in implementing the bell boy according to his duties and responsibilities. A bell boy works based on operational standard procedures but in its implementation without following step by step the rules exist on the grounds that the situation and conditions when we serve goods and guests get constraints such as items that very much make goods late and guests assume they have lost their goods The bell boy must identify the item and lack professionalism in handling goods reduces the risk of errors that occur. In accordance with the management's research or supervisor will provide training to a bell boy and always monitor the service of a bell boy, with the aim of the bell boy staff knowing the importance of operational standard procedures to maintain the quality of service at Conrad Bali Resort and Spa.

PENGEMBANGAN PANTAI SINDHU SEBAGAI EKOWISATA BAHARI DI KAWASAN PANTAI SANUR BALI Putu Agus Prayogi; I Made Suwitra Wirya; Ni Wayan Mekarini
Journal of Tourism and Interdiciplinary Studies Vol. 1 No. 2 (2021): Journal of Tourism and Interdisciplinary Studies (JoTIS)
Publisher : Universitas Triatma Mulya

This study aims to identify and analyze the existing tourist attractions in Sindhu Beach, starting from the internal aspects (strengths and weaknesses) and external aspects (opportunities and threats) and then formulates directions for optimizing the attractiveness of eco-marine tourism in an appropriate planning and strategy for Sindhu Beach to be an alternative to artificial nature tourism in Sanur Village. The method used is qualitative observational technic with SWOT Analysis to find out relevant strategies. From the analysis it can be seen that the general condition such as attractions, amenities, accessibility and additional services at Sindhu Beach.Eco Bahari is not well-developed yet. But the potency is still open wide to be eco-marine tourism spot based on internal and external factor especially the attraction side. Then the strategies that might be applied are (1) attractions optimalisation with turtle preservation nearby to educate visitors of environmental caring, (2) sharing information to local community about the eco-marine potency to add more beach value for people around, and (3) promote the beauty of Sindhu beach in social media so everybody know it well and attract them to visit it then

STRATEGI PENGEMBANGAN DESA WISATA AAN KECAMATAN BANJARANGKAN KLUNGKUNG Desak Made Purnama Dewi; I Made Gede Darma Susila; I Made Suwitra Wirya
Journal of Tourism and Interdiciplinary Studies Vol. 2 No. 2 (2022): Journal of Tourism and Interdisciplinary Studies (JoTIS)
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jotis.v2i2.79

A tourism village is a community consisting of residents of a limited area who can interact directly with each other under management and have awareness and awareness to play a role together by adapting different individual skills. Tourism villages are formed to realize the community so that they can act as direct actors in an effort to increase readiness and awareness in responding to tourism potential or tourist attractions in the area of each village. This study aims to formulate a development strategy for the tourism village of Aan as a tourism destination in Klungkung. Aan Village has enormous potential but faces a number of obstacles in its development. This is indicated by the diversity of tourism potentials originating from nature, culture and man-made tourist attractions. The research was conducted through a qualitative descriptive analysis using SWOT analysis to find strategies for developing the potential of the Aan tourism village and tourism area life cycle analysis. Data collection techniques through observation, in-depth interviews, documentation and literature study. Retrieval of informants was done by purposive sampling. The results of the study show that to maximize the development of the attractiveness of Aan Village as a tourist destination, it is necessary to develop strategies and programs such as community empowerment, development of supporting infrastructure, and collaboration with stakeholders and the private sector in creating sustainable programs

PENGARUH LINGKUNGAN KERJA DAN MOTIVASI TERHADAP KINERJA KARYAWAN DI PURI DAJUMA BEACH ECO-RESORT & SPA Ni Kade Eni Astini; I Made Suwitra Wirya; AA Ratih Wijayanti
Journal of Tourism and Interdiciplinary Studies Vol. 1 No. 2 (2021): Journal of Tourism and Interdisciplinary Studies (JoTIS)
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jotis.v1i2.85

Puri Dajuma Beach-Eco Resort & SPA is one of the tourism industries that is engaged in resort accommodation and services. This study aims to know partially between the work environment (X1) on employee performance (Y) in Puri Dajuma Beach- Eco Resort & SPA, the partial effect between motivation (X2) on employee performance (Y) at Puri Dajuma Beach-Eco Resort & SP And the simultaneous influence between work environment (X1) and motivation (X2) on employee performance (Y) at Puri Dajuma Beach-Eco Resort & SPA. In this study data collection used a questionnaire distributed to 51 respondents or the number of samples used in this study was 51 people. Processing data in this study using SPSS 22.0 for Windows and Excel software with multiple linear analysis techniques with the results of research that the work environment (X1) partially influences the performance of employees in Puri Dajuma Beach-Eco Resort & SP. The result is t count = 4.171> t table = 2.011 , then for the motivation variable (X2) the result of tcount = 2.483> t table = 2.011 means that the hypothesis is accepted and there is a partial effect between motivation (X2) on employee performance (Y). While based on the F-test, the results of Fcount = 21.086>Ftable = 3.19, means that there is a simultaneous influence between work environment (X1) and motivation (X2) on employee performance (Y) at Puri Dajuma Beach-Eco Resort & SPA.

Implementation Of Standard Operating Procedures In Handling Guest Check In and Check Out At Ayana Resort Bali Wirya, I Made Suwitra; Widiantara, I Gusti Agung Bagus; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080217

This research was conducted in the front office department at Ayana Resort Bali, which discusses the implementation of standard operating procedures in handling check in and check out guests. This research is motivated by the existence of problems when handling check in and check out. So this research aims to find out the standard operating procedures for handling check in and check out as well as to find out how the implementation of standard operating procedures for handling check in and check out guests at Ayana Resort Bali. Researchers used primary data and secondary data to support this research. This research uses data collection techniques in the form of observation, interviews and documentation recording. The analysis technique used is a qualitative descriptive analysis technique that describes the comparison between the overall data obtained with the reality that occurs at the research site. The results of this study indicate that there are 5 (five) procedures out of 11 (eleven) standard operating procedures for handling check in that are not appropriate and 3 (three) procedures out of 13 (thirteen) standard operating procedures for handling check out that are not appropriate. Evaluation of the procedure along with the training needs to be done again in order to make the implementation of the SOP better than before.

Identification of Badung Government Center (PUSPEM) as a Leading Family Tourism Attraction in Bali Agung Bagus Widiantara, I Gusti; Wirya, I Made Suwitra; Susila, I Made Gede Darma
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080209

The people of Badung Regency today have activities that are starting to be dense like people in other big cities. Almost every day, people in this city do activities outside the home by leaving other family members behind throughout the day. This condition causes a sense of boredom and on weekends requires a place to spend free time with family. In Badung Regency, one of the activities in this leisure time is carried out at the Badung Government Center which is located in the middle of this district, namely in Sempidi Village. Locations like this are very important to identify because they are very beneficial to the health of residents, both physically and mentally, with their family members. The data in this study were collected by methods: literature study, documentation, and observation. The research was conducted by qualitative descriptive data analysis method, by observing the 4A variables in the Badung Puspem as a family tourism attraction in Badung Regency, consisting of: Attraction, Amenities, Accessibility and Additional Services). The existence of the Badung Puspem in addition to being an office center to provide maximum service to the community can also function as a family tourism attraction in Badung Regency. Strengthened by the existence of the 4A element (Attraction, Amenity, Accessibility, and Ancilliary) with the support of various parties, starting from the Badung Regency government with the implementation of various policies, the private sector and the community, who are always loyal to take their time while helping to maintain the beauty, order and sanctity of this family tourist location.

STRATEGI PENGEMBANGAN UPACARA NEDUNIN DEWA NINI DI DESA ADAT PADANG LUWIH DALUNG SEBAGAI SALAH SATU DAYA TARIK WISATA BUDAYA UNGGULAN KABUPATEN BADUNG, BALI Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Budiasa, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060111

Upacara Nedunin Dewa Nini di Desa Adat Padang Luwih Dalung, diperkirakan sudah ada sejak zaman Kerajaan Mengwi dahulu. Upacara unik yang sarat dengan unsur budaya dan sejarah agraris ini memiliki makna rasa syukur atas hasil panen yang melimpah dari desa adat setempat kepada Tuhan Yang Maha Esa dalam manifestasinya sebagai Dewa Nini (Dewi Sri). Prosesi utama upacara Nedunin Dewa Nini dilakukan oleh masyarakat adat Padang Luwih Dalung selama 3 hari berturutturut, dimulai dari sehari sebelum Bulan Purnama ke-10 sampai dengan sehari setelah Bulan Purnama ke-10 dalam penanggalan Hindu Bali. Prosesi tersebut diawali dengan pembuatan Dewa Nini sendiri di rumah masing-masing warga, kemudian dilanjutkan dengan sehari menjelang Bulan Purnama dengan prosesi Mepeed, Mesoda di Pura Desa/Puseh diiringi gamelan tradisional Bali dan lagu-lagu sakral (Mekidung). Sesampainya di Pura Desa diadakan persembahyangan bersama dan prosesi lainnya. Keesokan harinya yaitu bertepatan dengan Hari Bulan Purnama Kedase (Purnama ke 10 dalam perhitungan Bali), merupakan puncak upacara. Diadakan acara pependetan , yaitu tarian sacral, ilen ilen tetoyan hingga persembahyangan bersama yang dimulai jam 19: 00 Wita hingga selesai. Pada hari ke-3 Dewa Nini ini dibawa kembali ke rumah masing-masing warga dan disimpan di lumbung (Jineng) atau dapur. Pelestarian dan pengembangan upacara ini menjadi daya tarik wisata budaya unggulan menggunakan analisis SWOT dengan metode deskriptif kualitatif. Dalam penelitian ini, Nedunin Dewa Nini berpotensi dikemas menjadi sebuah paket wisata budaya yang melibatkan wisatawan dalam prosesi dan dikaitkan dengan upacara budaya lainnya serta wisata kuliner Bali tanpa mengurangi kelancaran dan kesucian upacara tersebut. Diharapkan warga desa memiliki kesempatan untuk menjadi pengusaha dengan bertindak sebagai penyelenggara upacara dengan memanfaatkan fasilitas yang tersedia di lokasi seperti balai serbaguna (wantilan) untuk menyajikan makanan khas Bali. Adanya upacara ini juga dikaitkan dengan atraksi budaya lain yang ada di desa Dalung dengan membuat jalur trekking menuju Taman Beji Sempuana dengan melewati persawahan yang hijau di Desa Dalung. Pengembangan Upacara Nedunin Dewa Nini menjadi penting karena kehadiran upacara menghadapi tantangan globalisasi dan perubahan tata guna lahan yang tinggi di lokasi. Kata kunci: Upacara Nedunin Dewa Nini, Strategi Pengembangan, Analisis SWOT.

Identification of Puputan Badung Field as a Family Tourism Attraction in Denpasar City Bali Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Darma Susila, I Made Gede
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070108

The people of Denpasar City and its surroundings need green open space to release fatigue after busy activities. One of these open spaces is obtained at Puputan Badung I Gusti Ngurah Made Agung Field which has tourism potential both natural, historical, cultural and man-made tourism to continue to be developed into a family tourist attraction in Denpasar City, Bali. The existence of this field is supported by various parties, both local communities, tourists to the Denpasar City Government with the existence of Denpasar City Regional Regulation Number 3 of 2019 concerning the Regional Tourism Development Master Plan for 2018-2029. The tangible manifestation of the role of the Denpasar City government to realize Puputan Badung Field as a Family Tourism Attraction is reflected in the existence of 4A elements (attraction, Atraction, Amenity, Accessibility, and Ancillary) that are adequate to date. In this study, data collection was carried out by means of literature studies, documentation and observation. The data analysis technique is carried out using the qualitative descriptive method. The results of this research, it can be concluded that Puputan Badung I Gusti Ngurah Made Agung Field meets the needs of the community for family tourism attraction. Keywords: Identification, Puputan badung field, Family tourism attraction.

STRATEGI PENGEMBANGAN MATA AIR SUCI SEBAGAI DAYA TARIK WISATA (STUDI KASUS DI PURA BEJI SEMPUANA DESA ADAT PADANG LUWIH, DESA DALUNG BADUNG) Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Ariesta, I Putu Agus Suarsana
Jurnal Manajemen Pelayanan Hotel Vol 5 No 2 (2021): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.050206

Air bagi masyarakat Bali adalah sesuatu yang sangat penting, tidak hanya sekedar jenis mineral di dunia untuk memenuhi kebutuhan hidup manusia sehari hari (profan), melainkan sesuatu yang â€˜hidupâ€™, yang memberikan dampak bagi kehidupan manusia dari berbagai aspek kehidupan. Terlebih lagi masyarakat Bali yang menganut prinsip Tri Hita Karana yang telah mendarah daging dari dahulu kala. Air kini tid ak hanya dianggap sebagai pemenuh kebutuhan pokok manusia, tapi juga berfungsi sebagai penjernih, bahkan penyucian batin orang Bali, atau sering disebut dengan Tirtha. Proses untuk penyucian batin orang Bali dengan media air suci ini menempatkan sumber mata air suci (beji) ini tidak hanya menjadi kawasan suci untuk umat Hindu, tapi menjelma menjadi daya tarik wisata populer yang dikunjungi wisatawan nusantara tapi juga wisatawan mancanegara. Salah satu mata air suci/beji yang perlu menjadi perhatian untuk diteliti adalah Beji Sempuana. Beji ini air sucinya dimanfaatkan masyarakat Desa setempat, tapi juga warga Desa Kerobokan Utara,sebelum memulai suatu upacara Agama Hindu seperti Piodalan di areal Pura Dalem Nataran Tegal Jaya, Dalung ataupun Ngerit (pembakaran mayat secara masal). Selain itu, di lokasi ini juga terdapat relief pahatan batu besar di dinding sungai yang sudah ada sejak zaman dahulu, sehingga Pemerintah Kabupaten Badung menempatkannya menjadi kawasan cagar budaya. Secara geografis, beji ini terdapat di sempadan Sungai/Tukad Sempuana yang perlu diamankan dari pencemaran lingkungan, akibat alih fungsi lahan di Desa Dalung dan sekitarnya. Metode yang digunakan dalam penelitian, yaitu observasi ke obyek penelitian, wawancara dan dokumentasi. Wawancara dilakukan kepada tokoh masyarakat dan warga setempat. Teknik analisis data yang digunakan dalam penelitian ini adalah Metode Deskriptif Kualitatif, yaitu memberikan ulasan interpretasi atau makna terhadap data dan informasi yang diperoleh. Sehingga menghasilkan beberapa strategi umum (Grand Strategy) pengembangan di lokasi dengan menggunakan SWOT Analisis. Maka itu, dipandang penting identifikasi potensi dan ditemukan strategi pengembangannya untuk dijadikan daya tarik wisata terkemuka dan aman pada masa pandemic corona 19 ini, tidak hanya untuk masyarakat Desa Dalung, tapi juga untuk masyarakat luas. Kata kunci: Strategi pengembangan, mata air suci, daya tarik wisata, pandemi Corona

Traditional Market Development Strategy as a Shopping Tourism Attraction in West Lombok Regency, West Nusa Tenggara: Case Study of Tenten Golong Traditional Market Widiantara, I Gusti Agung Bagus; Wirya, I Made Suwitra; Dwi Putranto, Isa Wahyoedi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070212

Markets play an important role in the economy of a rural community. The market not only functions as ameeting place for sellers and buyers to carry out transactions, but also increases its function as a center forvarious community activities ranging from selling artistic, agricultural, handicraft, culinary, cultural, religiousproducts with the existence of the Melanting Temple for Hindus, especially those earn their living as traders inthe market. So it is very appropriate for the market to be called the center of the economy and also a touristattraction, especially shopping tourism. The existence of this market, some of which are global, some aredeveloping on a regional scale or traditional markets are found in every village in Indonesia, including onLombok Island, West Nusa Tenggara Province. In 2023, West Nusa Tenggara Province targets 2 million touriststo visit and spend their free time and money on holidays, whether they come in groups or independently. Forthe arrival of tourists, it is necessary to provide adequate tourist accommodation and tourist attractions, interms of quality and quantity. One of the tourist attractions offered to tourists visiting West Nusa TenggaraProvince is the Tenten Traditional Market with its various unique potentials which is not yet widely known andthere is a need for a development strategy in this qualitative descriptive research which is analyzed using SWOTAnalysis. With this SWOT analysis, the strengths, weaknesses, opportunities and threats that occur inconnection with the existence of the Tenten Golong Traditional Market as a tourist attraction in West NusaTenggara Regency are known. After knowing the elements of this SWOT, it is concluded that the TentenTraditional Market has the potential to be developed into a shopping tourist attraction by implementing severalgood strategies to improve the internal environmental conditions of the market, the quality of human resourcesmanaging the market, product quality, marketing and the external environment in outside that market.Keywords: Traditional Market, Development Strategy, SWOT Analysis

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