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Pengaruh Total Quality Management (TQM) Terhadap Kualitas Layanan Pada Kaliki Resto And Hotel Gunungsitoli Fardinafis Tafonao; Jeliswan Berkat Iman Jaya Gea; Martha Surya Dinata Mendrofa; Tiarni Duha
ProBisnis : Jurnal Manajemen Vol. 17 No. 1 (2026): February: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Di Kaliki Resto And Hotel Gunungsitoli, peneliti menemukan kewalahan manager hotel dalam memenuhi permintaan pelanggan atas pemesan kamar hotel dan pelayanan makanan di Kaliki Resto And Hotel Gunungsitoli.Tujuan penelitian ini adalah untuk mengetahui pengaruh Total Quality Management Terhadap Kualitas Layanan Pada Kaliki Resto And Hotel Gunungsitoli, teknik pengumpulan data dengan cara observasi, dan penyebaran angket (kuesioner) kepada responden pelanggan sebanyak 38 responden. Sedangkan pada pengujian analisis data menggunakan uji validitas, uji reliabilitas, analisis koefisien korelasi, koefisien determinan, dan uji hipotesis. Pada penelitian ini menggunakan penelitian kuantitatif dengan perhitungan data menggunakan SPSS untuk memperoleh nilai akurat. Hasil penelitian ini, uji t variabel X Total Quality Management adalah 8.900 dengan tingkat signifikasi 5% di dapat t tabel sebesar 2.028. Diketahui nilai Sig = 0,000 < 0,05. Maka sesuai dengan interpretasi: Jika nilai Sig < 0,05 atau t hitung > t tabel maka terdapat pengaruh antara variabel X terhadap variabel Y, sebaliknya, Jika nilai Sig > 0,05 atau t hitung < t tabel maka tidak ada pengaruh antara variabel X terhadap variabel Y. Maka dapat disimpulkan bahwa pengaruh sistem manajemen kualitas secara positif dan signifikan terhadap kepuasan pelanggan. Pada hasil perhitungan nilai koefisien determinan (R-Square) sebesar 68,8 %. Untuk 31,2% di pengaruhi oleh faktor-faktor lain yang tidak dibahas dalam penelitian ini.

Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Pelanggan pada UD. Naomi Desman Mendrofa; Jeliswan Berkat Iman Jaya Gea; Martha Surya Dinata Mendrofa; Serniati Zebua
ProBisnis : Jurnal Manajemen Vol. 17 No. 1 (2026): February: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Penelitian ini bertujuan untuk mengetahui pengaruh dan besarnya pengaruh Total Quality Management (TQM) terhadap kepuasan pelanggan pada UD. Naomi. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner yang disebarkan kepada 55 pelanggan UD. Naomi yang merupakan usaha panglong di bidang furniture. Instrumen penelitian diuji menggunakan uji validitas dan reliabilitas untuk memastikan kelayakan alat ukur, kemudian data dianalisis menggunakan aplikasi SPSS versi 27 melalui uji korelasi product moment, koefisien determinasi, regresi linear sederhana, dan uji hipotesis (uji t). Indikator TQM yang digunakan meliputi fokus pada pelanggan, keterlibatan total karyawan, perbaikan berkelanjutan, manajemen berbasis fakta, pendekatan sistem dan proses, serta komitmen jangka panjang. Berdasarkan hasil analisis, TQM berpengaruh signifikan terhadap kepuasan pelanggan pada UD. Naomi dengan nilai signifikansi sebesar 0,000 < 0,05 dan t hitung sebesar 5,484 > t tabel 1,674, sehingga Ha diterima dan H0 ditolak. Hasil uji koefisien determinasi (R²) menunjukkan besarnya pengaruh TQM terhadap kepuasan pelanggan sebesar 36,2%, sedangkan 63,8% sisanya dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini. Persamaan regresi Y = 5,787 + 0,808X menunjukkan hubungan positif dan searah, yang berarti semakin baik penerapan TQM maka semakin tinggi tingkat kepuasan pelanggan. Disarankan bagi UD. Naomi untuk terus mengoptimalkan prinsip-prinsip TQM guna mempertahankan dan meningkatkan kepuasan pelanggan secara berkelanjutan

Production Optimization Through the Material Requirement Planning (MRP) Method in The Nias Tofu Product Business in Onomamolo Village I Lot Solfin Desmeni Mendrofa; Serniati Zebua; Martha Surya Dinata Mendrofa; Jeliswan Berkat Iman Jaya Gea
Economics and Business Journal (ECBIS) Vol. 4 No. 1 (2025): November
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i1.265

The main objective of this study is to compare and analyze the effectiveness of the MRP (Material Requirement Planning) method in optimizing raw material inventory management in the Nias Tofu business. This study uses a mixed method. Primary data in this study were obtained directly from the Nias Tofu business through observations and interviews, while secondary data were obtained from the company in the form of production data from the Nias Tofu Product business in 2024. Data analysis was conducted using descriptive analysis techniques and the steps taken in the method analysis.MRP. According to the analysis results, the 2024 soybean raw material purchasing and demand data using the conventional method showed a shortage of raw materials of 14,200 kg with an order frequency of 14 times. Inventory management experienced inefficiencies, namely storage costs of IDR 1,600,000 and ordering costs of IDR 400,000, and raw material shortages still occurred, while the application of the MRP method resulted in order planning with an order frequency of 6 times, a fixed order quantity of 16,784 kg, and a much lower total inventory cost of IDR 335,160. The implementation of the MRP method has proven successful in eliminating raw material shortages and reducing operational costs so that the production process runs more smoothly and efficiently. This study proves that the application of MRP is effective in managing raw materials and optimizing production in the Nias Tofu business, making a significant contribution to smooth production and inventory cost efficiency.

Optimization of Teak Wood Raw Material Inventory Using The EOQ Method at UD Gemilang, Gunungsitoli City Ronald Berkat Yustin Hulu; Martha Surya Dinata Mendrofa; Sophia Molinda Kakisina; Jeliswan Berkat Iman Jaya Gea
Economics and Business Journal (ECBIS) Vol. 4 No. 1 (2025): November
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i1.269

This study highlights the problem of managing teak wood raw materials in the form of boards at UD Gemilang, Gunungsitoli City. The company often experiences shortages or excess inventory due to a conventional ordering system that is not based on optimal demand calculations. This inefficiency causes wasteful costs and disrupts the smooth production process. The main objective of this study is to analyze current inventory management and apply the EOQ (Economic Order Quantity) method to determine the optimal order quantity, as well as evaluate its impact on cost efficiency and production operations. The EOQ method is expected to be a systematic and rational solution for managing inventory more efficiently. This study uses a descriptive quantitative approach. Data were collected through direct interviews with business owners and documentation of raw material purchasing and usage reports for 2024. The analysis was conducted using the EOQ formula to calculate the optimal order quantity, ordering costs, storage costs, safety stock, reorder point, and total inventory cost (TIC). The analysis results show that the optimal order quantity for teak wood raw materials is 282 boards, with an ordering frequency of 6 times a year. This number is more efficient than the actual ordering system which is carried out monthly without a fixed calculation. The recommended safety stock is 22 boards, with a Reorder Point (ROP) of 36 boards. The implementation of the EOQ method successfully reduced total inventory costs from Rp6,768,000 to Rp3,496,800.

Analysis of Production Optimization Strategy to Increase The Capacity of Kamumu Kimpul Chips at UD. Sona Gunungsitoli Idanoi Yantonius Harefa; Sophia Molinda Kakisina; Jeliswan Berkat Iman Jaya Gea; Martha Surya Dinata Mendrofa
Economics and Business Journal (ECBIS) Vol. 4 No. 2 (2026): January
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i2.280

The fast food industry continues to grow as the public's need for practical products, including Kamumu Kimpul chips, increases. However, small business actors such as UD. Sona in Gunungsitoli Idanoi faces obstacles in production due to the use of traditional methods, limited equipment, and lack of optimal management. This condition has an impact on delays in meeting demand, increasing production costs, and declining competitiveness. Therefore, a production optimization strategy is needed to improve product capacity, efficiency, and quality. This study aims to analyze the production optimization strategy implemented by UD. Sona, formulate a capacity building strategy, as well as identify obstacles and solutions that can be done. The results of the research are expected to be practically useful for business actors in production management, as well as make a theoretical contribution to the development of production management science in MSMEs. The research method uses a descriptive qualitative approach. Data was obtained through interviews with owners, employees, and customers, supplemented by observation and documentation. Data analysis is carried out through reduction, presentation, and inductive conclusions, so as to be able to describe the real conditions of the business and develop the right optimization strategy. The results of the study show that UD. Sona has made efforts such as setting up production flows and scheduling planning. However, limited machinery, unstable supply of raw materials, and marketing that has not been maximized are still obstacles. Consumers rate the product as good quality, but its availability has not been consistent. Suggested strategies include the implementation of lean production, improvement of inventory management, and the use of production technology

Analisis Efisiensi Rantai Pasokan Dalam Pendistribusian Produk Pada Toko Geuliss Bakery & Cake Sukurman Gulo; Martha Surya Dinata Mendrofa; Jeliswan Berkat Iman Jaya Gea; Heniwati Gulo
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Penelitian ini dilakukan pada Toko Geuliss Bakery & Cake yang bergerak pada industri roti dan kue dengan menganalisis efisiensi rantai pasokan dalam pendistribuan produk. Penelitian ini bertujuan untuk mengetahui proses alur rantai pasokan dalam pendistribusian produk kepada konsumen, kendala yang dihadapi dalam distribusi produk serta upaya yang dilakukan dalam meningkatkan efisiensi rantai pasokan agar pendistribusian produk berjalan optimal pada Toko Geuliss Bakery & Cake. Metode yang digunakan yaitu pendekatan kualitatif dengan melakukan wawancara kepada 6 informan. Hasil wawancara menunjukkan bahwa ketersediaan bahan baku dan stok produk relatif terjaga, meskipun pencatatan manual masih menimbulkan risiko kesalahan. Sistem distribusi berjalan terstruktur dengan menerapkan prinsip sesuai urutan masuk (First In, First Out), kecepatan, ketepatan, serta pemeriksaan berlapis guna menjaga akurasi pengiriman. Namun, toko menghadapi beberapa kendala, seperti keterbatasan armada, keterlambatan pasokan, faktor eksternal (cuaca dan kondisi jalan), serta biaya distribusi yang tinggi akibat jarak pengiriman dan pembelian mendadak. Untuk mengatasi hal tersebut, Toko Geuliss Bakery & Cake menerapkan berbagai strategi, antara lain penambahan tenaga kerja sementara, penyediaan stok cadangan, pembuatan produk setengah jadi, pengaturan rute efisien, penggabungan pesanan, serta penerapan SOP sederhana guna meminimalisir kesalahan. Secara keseluruhan, hasil penelitian menunjukkan bahwa manajemen rantai pasokan yang baik berkontribusi pada peningkatan kepuasan pelanggan, meskipun masih diperlukan perbaikan, khususnya pada aspek digitalisasi pencatatan dan penambahan armada distribusi agar efisiensi lebih optimal.

Pengaruh Sistem Distribusi Produk Mebel Terhadap Kepuasan Pelanggan Pada UD. Nelvan Di Kabupaten Nias Kristian Zebua; Martha Surya Dinata Mendrofa; Jeliswan Berkat Iman Jaya Gea; Heniwati Gulo
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Penelitian ini dilaksanakan pada UD. Nelvan di Kabupaten Nias dengan tujuan untuk mengetahui pengaruh sistem distribusi produk mebel terhadap kepuasan pelanggan serta mengukur seberapa besar pengaruh tersebut. Berdasarkan observasi awal, UD. Nelvan menghadapi tiga masalah utama dalam sistem distribusi yaitu keterlambatan pengiriman, kerusakan produk saat sampai ke pelanggan, dan kurangnya informasi mengenai status pengiriman yang menyebabkan ketidakpastian bagi pelanggan. Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data melalui observasi langsung dan penyebaran kuesioner kepada 41 responden yang merupakan pelanggan UD. Nelvan. Instrumen penelitian telah diuji validitas dan reliabilitasnya serta memenuhi syarat kelayakan untuk digunakan. Hasil penelitian menunjukkan bahwa sistem distribusi berpengaruh positif dan signifikan terhadap kepuasan pelanggan pada UD. Nelvan di Kabupaten Nias. Setiap peningkatan kualitas sistem distribusi akan meningkatkan kepuasan pelanggan secara proporsional. Besaran pengaruh sistem distribusi terhadap kepuasan pelanggan adalah sebesar 49,8%, sedangkan sisanya sebesar 50,2% dipengaruhi oleh faktor lain di luar sistem distribusi seperti kualitas produk, harga, pelayanan, dan faktor eksternal lainnya. Hasil penelitian ini memberikan implikasi praktis bagi UD. Nelvan untuk terus memperbaiki sistem distribusinya guna meningkatkan kepuasan dan loyalitas pelanggan.

Implementation of Competency-Based Training Policy to Improve Employee Performance at The North Nias Regency Health Office Jentri Mei Putra Zalukhu; Meiman Hidayat Waruwu; Sukaaro Waruwu; Jeliswan Berkat Iman Jaya Gea
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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This study investigates the implementation of a competency-based training policy and its effect on employee performance at the Health Office of North Nias Regency. Using a qualitative descriptive approach, primary data were gathered through in-depth interviews, direct observation, and document review involving managerial and operational staff. Analysis followed an interactive model of data reduction, display, and conclusion drawing. Findings indicate that competency-based training has positively influenced technical skills, job knowledge, motivation, work discipline, task execution, and responsibility in public service delivery. Nevertheless, the implementation is constrained by limited training budgets, inadequate facilities and infrastructure, unequal training opportunities, insufficient post-training evaluation and follow-up, and heavy operational workloads that reduce training participation. The study concludes that competency-based training contributes to improved employee performance when supported by comprehensive planning, sufficient resources, systematic evaluation, and institutional commitment. Recommendations include strengthening budgetary allocations, upgrading training facilities, implementing structured post-training evaluation, and aligning training programs more closely with job-specific competency needs.

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