Indonesian Journal of Counseling and Development
Vol. 8 No. 1 (2026): July 2026

Evaluation of the Discrepancy Model in the Implementation of Consultation Services

Siti Nurhaliza (Universitas Negeri Malang)
Nur Hidayah (Universitas Negeri Malang)
Fitri Wahyuni (Universitas Negeri Malang)
Abi Fa'izzarahman Prabawa (Universitas Negeri Malang)
Syahira Alfikriah (Universitas Negeri Malang)
Afifah Army Age (Universitas Negeri Malang)



Article Info

Publish Date
01 Jul 2026

Abstract

Consultation services are a critical component of school guidance, requiring systematic evaluation to ensure quality and accountability. This study evaluated the implementation of consultation services at SMA Negeri Taruna Nala, East Java, using Provus’s (1971) Discrepancy Evaluation Model. A mixed-methods design was employed; quantitative data were collected via a 100-item instrument using a 1–7 Likert scale, while qualitative data were gathered through unstructured interviews. The subject was one school counselor with 20 years of professional experience. The baseline standard applied was Standard 3, Criterion 6 of ABKIN, adopted from the South Carolina Guidance and Counseling Program Model. The results revealed a total score of 679 out of 700 (97.00%), indicating full implementation. Aspect-level analysis showed high implementation across dimensions: Organization (97.86%), Planning (95.71%), Design (100%), Implementation (98.57%), and Evaluation (92.86%). Notably, item 24 (selective planning) scored 1, demonstrating that establishing written criteria for cases requiring formal consultation remains a key area for improvement. Item 71 (principal involvement) scored 5, indicating partial implementation, while ten items in the Evaluation aspect scored 6, highlighting opportunities to strengthen evaluation through systematic standardization. As a single-case evaluation, these findings describe the practices of one counselor and cannot be generalized to broader institutional services. Additionally, the evaluation relied solely on the counselor's self-reports without integrating perspectives from other stakeholders, such as the principal, homeroom teachers, or parents

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Journal Info

Abbrev

bkpi

Publisher

Subject

Religion Education

Description

The aim of this journal is to publish high-quality articles dedicated to all aspects of the latest outstanding developments in the fields of counseling and education in all settings. The scope of this journal encompasses the applications of schools counseling, mental health, assessment, supervision ...