Jurnal Pengabdian Masyarakat: BAKTI KITA
Vol. 6 No. 1 (2025): Nopember - April

PENERAPAN TEKNOLOGI DIGITAL MARKETING UNTUK MENDUKUNG PERTUMBUHAN UMKM DI SURABAYA

I Gusti Ayu Sri Deviyanti (Institut Sains dan Teknologi Terpadu Surabaya)
Diofa Revalino (Institut Sains dan Teknologi Terpadu Surabaya)
Sri Rahayu (Institut Sains dan Teknologi Terpadu Surabaya)
Pram Eliyah Yuliana (Institut Sains dan Teknologi Terpadu Surabaya)
Kelvin Kelvin (Institut Sains dan Teknologi Terpadu Surabaya)
Suhatati Tjandra (Institut Sains dan Teknologi Terpadu Surabaya)
Setya Ardhi (Institut Sains dan Teknologi Terpadu Surabaya)
Endang Sriwahyuni (Institut Sains dan Teknologi Terpadu Surabaya)



Article Info

Publish Date
30 Apr 2025

Abstract

This community service activity aims to improve the understanding and skills of MSME actors in Kelurahan Klampis, Surabaya, in implementing digital marketing as a marketing strategy to expand market reach and increase sales. The training includes an introduction to digital marketing, social media-based marketing strategies, and practical use of digital tools for creating promotional content. Additionally, intensive mentoring is conducted to ensure the successful implementation of digital marketing strategies. The evaluation results show that 90% of participants found the training useful, and 80% of participants successfully applied the strategies taught. Some participants reported a sales increase of up to 30% within two weeks after the training. Although there were some challenges, such as limited access to technology and technical skills, this training and mentoring successfully had a positive impact on the participants' business growth. Moving forward, continuous mentoring is needed to optimize the implementation of digital marketing in MSMEs.

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Journal Info

Abbrev

baktikita

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Community Services Training, Marketing, Appropriate Technology, Design; Community Empowerment, Social Access; Student Community Services; Education for Sustainable ...