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Analisis Pengaruh Harga, Persepsi Ukuran, Persepsi Reputasi, dan Kualitas Layanan Terhadap Kepercayaan Konsumen Dalam Menggunakan Transportasi Online (Studi Kasus : GO-JEK Indonesia)
Muh. Edo Aprillia Andilala;
Fitra A. Bachtiar;
Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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GO-JEK Indonesia is an online-based transportation with the most users in Indonesia with 21.6% users. Consumers have more trust in GO-JEK than any other online transportation services. One of the things to consider in choosing a product or service is price. In addition, perceived of size, perceived of reputation, and quality of services are considered to have positive influences on GO-JEK consumer belief. The problem arise is the influence between price, perceived of size, perceived of reputation and service quality with trust is not known. In addition, it is not known which variables are most influential on trust. Multiple linear regression is used to answer the problem. Primary data were obtained from questionnaires distributed online by social media. F test and T test are conducted to know the effect of relationship between price variables, perception size, perception of reptation, and quality of service with trust simultaneously and partially. The results of this study indicate that price and reputation perception have no significant effect on trust. While the perception of size and quality of service has a significant influence on trust. Service quality has the greatest influence to trust. The independent variables used in this study contributed 68.4% to the trust of GO-JEK customers.
Sistem Pakar Diagnosis Penyakit Telinga Hidung Tenggorokan (THT) Menggunakan Metode Naive Bayes Berbasis Android
Faris Abdi El Hakim;
Nurul Hidayat;
Ratih Kartika Dewi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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Ears, nose, throat are important organs contained in the human body as they relate to the hearing and respiratory system. Knowledge of ENT disease is need to solve problem of ENT disease quickly and precisely, sometimes people assume trivial ENT problems such as dry throat can be very dangerous for the health of the body and the ratio of population in Indonesia with a limited doctor to make people have to queue for a long time to the institution hospital local. That problems can be solved using expert system. Many methods that can be used, one of them is by using the method of Naive Bayes Classifier. Advances in technology such as google's android operating system that controls the technology world, based on a compass (2012) that sold 1.1 billion over the next 12 months this estimate rose from 26% from 2013 that already sold 900 million units. Causing an expert system based android to be created by the author will make the user easy to access and use it. In this system receives input data symptom of ear, nose, throat (ENT) and processed using Naive Bayes algorithm that the output of the system in the form of diagnosis of disease type and treatment of disease outcome.Based on the results of accuracy testing of 25 data has an accuracy of 92%.
Analisis Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan dan Loyalitas Nasabah dengan Menggunakan E-S-Qual dan E-Recs-Qual (Studi pada Pengguna Layanan BSMNet Bank Syariah Mandiri)
Ali Arifin;
Ari Kusyanti;
Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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Bank Syariah Mandiri (BSM) is one of the example bank which applied the internet banking technology as the additional service to increase customers’ experience in online transaction via internet, which through BSMNet service. The application of BSMNet is one of BSM’s commitment form in order to give a better service, and next it could be felt and evaluated by the customers who has used it. This evaluation could affect the satisfaction level of customers. To measure customers’ satisfaction, it needs a precise tool, using E-S-Qual and E-Resc-Qual method for example. From this problem, the researcher do the test toward the effect of internet banking service quality which offered by BSM to know customers’ satisfaction and also the customers’ loyalty. This test is using E-S-Qual and E-Resc-Qual method with linear regression analytics. The researcher used Bank Syariah Mandiri’s customers in Cilacap area who used BSMNet Internet banking as the respondent sample. The result of this test shows that customers’ satisfaction is significantly affected by all of the variables of E-S-Qual and E-Resc-Qual (efficiency, fulfillment, system availability, privacy, responsiveness, compensation, contact), meanwhile customers’ satisfaction is partially affected by fulfillment and efficiency. The effect of this satisfaction will affect the customers’ loyalty of using BSMNet internet banking service.
Pengembangan Sistem Informasi Electronic Supply Chain Management (Studi Kasus: CV. Baiducha Technology)
Priambodo Aji Saputro;
Himawat Aryadita;
Bayu Priyambadha
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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CV. Baiducha Technology is one of the manufacturing companies engaged in game equipment construction. Along with the development of the company towards a larger and complex, the existing information management system in the company became one of the obstacle fluency the internal production activities. So far, the company does not have an integrated system in processing all business activities, recording and processing of information flows of companies that are prone to error because it is still done manually, and also has not been integrated between the company and the supplier causing the company still make the process of ordering raw materials only through the telephone network. In addition, the absence of an information system that can manage the supply chain process in internal company more effectively and efficiently. This study aims to develop an Electronic Supply Chain Management information system that can assist in improving the company's performance in order to achieve efficiency and effectiveness in its business processes. Software development is done using a waterfall model, where there are several steps that must be done sequentially. On testing software functionality using blackbox method and whitebox method. Based on the results of functionality testing that has been done indicate that this system has met the needs in accordance with the specified specifications, and also the results of compatibility testing shows that the system can run well on various different browsers.
Pembangunan Modul Penunjang Pembelajaran di Kelas Untuk Aplikasi Brawijaya Messenger Dengan Platform Firebase
Aditya Orba Ramadhan;
Herman Tolle;
Lutfi Fanani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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Messenger apps are devices for communicating between users through internet service while being online at the same time. In 2005 the growth of Messenger apps increased by 19%, therefore the messenger apps are increasingly in demand and selected by students to help the learning process in the classroom, because messenger apps have a feature that can send instant messages to all class members and lecturers involved In the class group. With the utilization of messenger apps by students then do the research to build a messenger apps that can fulfil the needs of students and lecturers to support learning. Therefore it is necessary modules or some features that can support the classroom. So in this study the author will be more discussed related to the development of a module / feature that needs to be added on Brawijaya Messenger, while for discussion related to the development of Brawijaya Messenger is generally done in other research separately. By utilizing the firebase platform the writer wants to help solve the problem by doing the development of learning support module in the classroom for brawijaya messenger application at UB, which later from the application is expected to be used as a supporting tool for innovative and useful learning. Based on the results of Brawijaya Messenger compability testing after added learning support modules generated that the Brawijaya Messenger application can run smoothly, and no errors on the android OS lollipop version, marshmallow.
Implementasi Proses Desain Interaksi Pada Telepon Genggam Untuk Anak-anak Berbasis Arduino Nano
Oktaviany Setyowati;
Hurriyatul Fitriyah;
Rizal Maulana
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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A handphone is a two-way telecommunication tool that can be so easy to bring it anywhere and has the ability to send a voice message. Many kind user of this communication tool, from children to adults. Children are sometimes beyond the normal usage limits and have negative impact. Children can open content that is not appropriate for their age resulting in their social behavior. Because of this case, in this research to simplify and maintain usage of a handphone for children which create based on several stages of interaction design that are: “what is wantedâ€, “analysisâ€, “design prototypeâ€, and “implementâ€. This handphone will be made without screen, there are just 4 buttons with each functions. Each button equipped with an attractive emoticon that usually used in any smartphones currently. The functions are for calling your father, mother, teacher and received a call. In terms of handphone usability testing with Likert scale involving 30 children kindergarten, usability category, satisfaction, ease to use and easy to learn score average 4. Testing keypad by involving 2 kindergarten teachers stated that teachers find it difficult to use this tool because there is no screen available when typing, and they are difficult to understand serial monitor on Arduino IDE.
Penerapan Metode Fuzzy Analytical Hierarchy Process (F-AHP) Untuk Menentukan Besar Pinjaman Pada Koperasi
Fernando Parulian Saputra;
Nurul Hidayat;
Muhammad Tanzil Furqon
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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One of the functions of cooperative is to offer loans. Loan offer has own risks, some cases of bad loans cause disadvantage for the cooperative. The same problems also happen at KUD Tuwuh Sari. The causes occur when KUD Tuwuh Sari can not analyze the value can be loaned correctly. This research offers a solution to solve the problems, by creating a system that can help KUD Tuwuh Sari to analyze and determine the value of the loan. Fuzzy Analytical Hierarchy Process (F-AHP) method applied to the system because this method has proven can solve the multi-criteria decision making (MCDM) problems, who have subjective side. The calculation process of F-AHP required consistent pairwise comparison matrix between criteria, with CR value < 0,1. Testing is done by comparing the suitability of the system's decisions to cooperative's, using k-fold cross validation method. And from this test known that, system's decision has an average 86% of compatibility levels.
Perbandingan Performa Reverse Proxy Caching Nginx dan Varnish Pada Web Server Apache
Muhammad Luthfi;
Mahendra Data;
Widhi Yahya
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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Web servers are now an essential part of both developing and newly started companies. Apache is the web application server with the most revenue in the world. Apache, however, has some drawbacks, one of which is that Apache is become slower when serving many requests continuously. One way to improve the performance of Apache web servers is by reverse proxy cahing. Of the many reverese proxy caching, Nginx and Varnish have the highest reputation. To find out the resource management and quality of service revese proxy caching Nginx and Varnish on the Apache web server will be tested by sending a number of requests to the web server. As a result, both servers with reverse proxy caching can outperform the Apache web server without reverse proxy caching on CPU usage and latency in the first 3 tests, whereas on Apache server load testing without reverse proxy caching it provides smaller latecy than Apache servers without revese Proxy cacahing. The comparison between Varnish reverse proxy caching and Nginx paired on the Apache web server, giving the Apache server results with reverse proxy caching Varnish performs better than the Apache server with Nginx reverse proxy caching.
Pengembangan Sistem Informasi Marketing Automation Menggunakan RFM Dan Topsis Pada Lotus Asia Tours
I Putu A Angga Krishna;
Retno Indah Rokhmawati;
Fajar Pradana
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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Customer Relationship Management (CRM) is a strategy in business which coordinates the process internal organization with customer to gain some profit for the company. This research was done in Lotus Asia Tours as one of the companies which one of its activities was sending some promotion to customers. Actually, Lotus Asia Tours had its own different kinds of customer, they are; ordinary customers and big type of customers. The application of CRM Operational method by applying Marketing Automation and Customer Segmentation which had function in sending some promotion to customers based on types of customer themselves which were gotten from the result of segmenting the customers based on data transaction.In segmenting the customers, the researcher used Recency, frequency, Monetary method where the customer's data transaction would be grouped based on the RFM variable by using K-Mean and in order to stipulate the group ratings, the researcher used TOPSIS.The result of the group ratings would be divided into four types of customers, they are; Platinum, Gold, Silver and Bronze. The result of applying this system uses utility system was 66% valid which meant that Lotus Asia Tours was satisfied because of the existence of that information system of marketing automation
Analisis Faktor-Faktor yang Memengaruhi Kepercayaan Pengguna Dalam Menggunakan Aplikasi Al-Quran Mobile XYZ Menggunakan Model Modified UTAUT
Muhammad Nurul Fanani;
Ari Kusyanti;
Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya
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Al-Quran Mobile XYZ is a mobile al-quran application based on android and ios. Al-Quran Mobile XYZ counted as many as 10 million downloads through the play store. It shows how much the public interest to use the application of Al-Quran Mobile. With the presence of Al-Quran Mobile XYZ applications users do not need to carry the Quran manuscripts everywhere, only with smartphone users can easily carry and read anytime. But it would be a problem if the user does not pay attention to verses of the Quran that turned out to be an error. There have been several cases that have occurred with regard to errors in al-quran verses in one of the available applications, but still many users continue to use mobile al-quran applications. In this research, the research method used is Unified Teory of Acceptance and Use of Technology (UTAUT), UTAUT Model shows that intention to behave (behavioral intention) is influenced by performance expectancy, effort expectancy, social influence, and facilitating conditions. Also in this research model is also combined with other factors, such as trust, perceived risk, and perceived information quality. This study used a sample of 100 respondents refers to the slovin formula. Then for the method of analysis using path analysis. The results show that perceived information quality has significant influence on trust, and facilitating conditions have a significant effect on behavioral intention.