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INDONESIA
International Journal of Social Science and Business
Published by Universitas Pendidikan Ganesha
ISSN : 26146533     EISSN : 25496409     DOI : -
Core Subject : Social,
Social Sciences
International Journal of Social Science and Business (IJSSB) is an open access, peer-reviewed and refereed journal published by Universitas Pendidikan Ganesha (Undiksha), Indonesia. The main objective of IJSSB is to provide an intellectual platform for the international scholars. IJSSB aims to promote interdisciplinary studies in Businnes and social science and become the leading journal in Businnes and social science in the world.
Arjuna Subject : -
Articles 891 Documents
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Service Quality as A Measurement of Customer Satisfaction of Indonesian Sharia Bank Using Important Performance Analysis Method Budi Santoso; Tutik Alawiyah
International Journal of Social Science and Business Vol. 5 No. 2 (2021): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i2.36183

Abstract

Consumer satisfaction can be a realization that the company expects to provide some form of service to its customers. Consumer satisfaction with services depends on the comparison between the needs of consumers before using the service with the results perceived by consumers. This study aims to analyze the quality of service that determines customers’ satisfaction. This type of research is quantitative. The population in this study were all customers of the Indonesian Islamic bank Situbondo. The sample used is 100 respondents. The types of data used are primary data and secondary data. The method uses the IPA (Important Performance Analysis) method to analyze to find out which service attributes need to be improved and maintained. The results of this study indicate that the results of the analysis of the IPA method have 3 service attributes that are included in Quadrant I, which means that there are 3 service attributes that must be prioritized to be improved, because the performance of service attributes is less satisfying to customers and is considered important by customers. So this result implied that Indonesian Sharia Bank must always pay attention to and improves all attributes that are considered lacking and still need improvement, so as to increase customer satisfaction in terms of service.
Application of Artificial Intelligence as Evidence in Indonesian Courts I Ketut Sukewati Lanang Putra Perbawa
International Journal of Social Science and Business Vol. 5 No. 2 (2021): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i2.36185

Abstract

Artificial Intelligence is one of the technologies that exist in the world and can resemble humans while Artificial Intelligence can do what humans actually do such as Learning, Planning, Critical Thinking, Problem Solving, and many more. Because of this, some states use it in court. Artificial Intelligence uses it as evidence to prove multiple cases and makes it easier for prosecutors, judges and lawyers to work. This study aims to examine the application of Artificial Intelligence as evidence in courts in Indonesia. This research is a literature review research. Data collection is carried out by reviewing the literature related to the application of Artificial Intelligence as evidence in courts in Indonesia. Various information was collected from various sources such as books, papyrus, articles, research reports, and so on. Various information that has been collected is then reviewed, formulated, analyzed, and outlined in writing. Data collection is done by using documentation techniques, namely by reading, reviewing, studying, and noting the essence of the literature. The results show that in Indonesia there is no law on Artificial Intelligence so it will be difficult to use it in court as evidence because according to several sources in the procedural law there are some legal evidence that can only be used in court. However, crimes that occur in Indonesia are usually related to technology, so all governments must form a law on Artificial Intelligence.
Digital Transformation Strategy for Handicraft SMEs during the Covid-19 Pandemic in Gianyar Regency, Bali Ni Luh Wayan Sayang Telagawathi; Ni Made Suci; Komang Krisna Heryanda
International Journal of Social Science and Business Vol. 6 No. 1 (2022): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v6i1.36190

Abstract

Salah satu tantangan terbesar bagi UMKM selama pandemi Covid-19 adalah bertransformasi ke teknologi digital. Beberapa tantangan besar tersebut antara lain yaitu, tingkat konektivitas ekosistem digital masih terbatas. Kajian ini bertujuan untuk memperdalam strategi yang dilakukan UKM kerajinan anyaman dalam beradaptasi dengan dunia digital di masa pandemi Covid-19. Transformasi digital bagi UMKM merupakan keharusan di masa pandemi saat ini, namun juga tidak terlepas dari tantangan yang mengiringinya. Para pelaku UMKM kerajinan tenun khususnya memiliki strategi yang harus menghadapi berbagai kendala. Salah satu kendala terpenting adalah sulitnya beradaptasi dengan teknologi digital, dalam hal ini pemasaran online dalam berbagai bentuk. UMKM dipaksa untuk merancang strategi untuk memasuki ekosistem digital. Artikel ini berpendapat bahwa UMKM akan diuji ketahanannya di tengah krisis untuk mengeksploitasi sumber daya mereka dan mengambil langkah-langkah inovatif. Artikel ini menjadikan pengrajin tenun di Kabupaten Gianyar sebagai subjek penelitian. Metode pengumpulan data dilakukan dengan observasi dan wawancara mendalam. Klasifikasi dan analisis data dilakukan dengan menggunakan prinsip metode kualitatif.
Business Continuity: Application of The Value of Catur Purusa Artha and Product Innovation in Holding Company of BUMDes Ni Luh De Erik Trisnawati; Riana Dewi Kartika; Ni Luh Sri Kasih
International Journal of Social Science and Business Vol. 5 No. 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i2.36346

Abstract

Business management based on the local culture of catur purusa artha by making dharma (truth) the basis for carrying out all its activities, creating internal conditions in the form of a conducive work climate. This study aims to examine the application of the value of catur purusa artha and product innovation in creating business continuity. The research population is all active BUMDes in Buleleng Regency. Sampling in this study using random sampling technique in order to obtain as many as 92 observational data. The data analysis technique used in this study was the Component based SEM, Partial Least Square (PLS) analysis method. The results showed that the value of Catur purusa artha had a significant effect on product innovation. Product innovation has a significant effect on business continuity and the value of catur purusa artha affects business continuity through product innovation. This study also found that business management based on the local culture of Catur Purusa Artha by making dharma (truth), as the basis for carrying out all its activities, creates internal conditions in the form of a conducive work climate. BUMDes managers, including all employees who work comfortably based on dharma, have actually come up with creative ideas in product development. Management of business units based on dharma provides awareness to act in the truth and creates an environment that minimizes abuse of authority, including various other forms of wrongdoing. The concept of dharma also emphasizes to always provide good service to customers.
Price Analysis, Marketing Communication, and Brand on Costumer Loyalty Cyndy Melliani Pratiwi; Purnama Yanti Purba; James Han's; Stevent Tanadi
International Journal of Social Science and Business Vol. 5 No. 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.36708

Abstract

This study aims to test and analyze the influence of the test and analyze the influence of Price, Marketing Communication and Brand Loyalty of the Customers. The phenomenon of decrease in number of subscribers, the price of which is not optimal, marketing communication has not been satisfactory and brands that are less well interesting background of this research. The research method is quantitative approach, type of research is descriptive and quantitative nature of this research is descriptive explanatory. The population was 144 customers from January to December 2019. The sample in this study was 106 customers. The sampling technique used is simple random sampling. Testing the validity and reliability of 30 consumers taken from the rest of the population that is not used in the sample. The data was collected using questionnaires distributed to consumers as respondents, interviews were conducted with consumers, and documentation studies. Methods of data analysis is multiple linear regression analysis. The test results obtained the calculated F value (25.019) > F table (2.69) and the significance probability was 0.000 <0.05. The results of the calculation of partial hypothesis testing obtained tcount > ttable or 2,581 > 1,983 and significant obtained 0.011 < 0.05. So, it can be concluded that price analysis, marketing and brand communication has positive and significant effect on customer loyalty.
Cyberloafing: Minimalizing Work Stress on Millennial Generations Employee Dita Nurhidayah; Caecilia Tri Wahyanti
International Journal of Social Science and Business Vol. 5 No. 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.36872

Abstract

In the era of industry 4.0, technological changes are accelerating rapidly. Internet technology provides many conveniences for employees to deal with their duties. The use of the internet that has become a characteristic of individuals, especially employees, has a negative or positive impact. This study aims to determine the factors that cause cyberloafing behavior in millennial employees, how the impact of cyberloafing behavior, what kind of work stress experienced by millennials and how cyberloafing behavior can minimize work stress in millennial generations. The research method applied is descriptive method with a qualitative approach. The data collection technique used is by conducting interviews with 2 millennial generation employees and 1 leader. The interview technique is done in semi-structured technique and list of questions are prepared for the interview which are developed based on the relevant literature. After the data is obtained, the presentation and data reduction are carried out, then conclusion is drawn. The result of this study indicates that cyberloafing behavior in millennial generation employees is an activity carried out by millennial generation employees to minimize work stress occurred during working hours in the company environment. This means that cyberloafing behavior among millennial generation employees is considered an activity that can refresh brain performance. This behavior is carried out to reduce or minimize the stress experienced such as entertainment when stressed, refreshing the brain from stress and boredom because they have to work continuously.
Influence of Tunneling Incentive, Risk Management and Company Characteristics on Tax Avoidance with Corporate Social Responsibility Disclosure Asa Moderating Variable In Mining Companies Listed on IDX Suripto - Suripto; Novitaria Novitaria
International Journal of Social Science and Business Vol. 5 No. 4 (2021): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i4.36981

Abstract

In Indonesia, there are tax evasion cases involving taxpayers paying taxes that must be paid in various ways. This gap phenomenon occurs in the case of a coal mining company that has been proven to have evaded tax. In addition, there are many more cases that show corporate tax evasion and have caused many state losses that impact the country's economic growth because of their efforts to reduce costs which are a source of income for the state. This study aims to provide empirical evidence of the effect of applying tunneling incentives, risk management, and firm characteristics using the leverage ratio and firm size, as independent variables, on tax avoidance as the dependent variable, with the use of Corporate Social Responsibility (CSR) as the independent variable. Variable moderator. Determination of the sample using the purposive sampling technique obtained a sample of 8 companies with 40 observational data. The analysis technique and hypothesis testing were carried out by panel data regression analysis through Eviews-11. The results showed that tunneling incentive and firm size had a significant positive effect on tax avoidance. Risk management and leverage do not affect tax avoidance. Corporate social responsibility can only moderate the effect of tunneling incentives on tax avoidance and firm size on tax avoidance but cannot moderate the effect of risk management and leverage.
Financial Ratio Analysis to Assess Financial Performance of the Hotel Industry Tjeng Gloria Santoso; Supatmi Supatmi
International Journal of Social Science and Business Vol. 5 No. 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.37003

Abstract

Analysis of financial performance can be implemented to all companies, including to hotel industries. For the last few years, there are many issues that income of hotel industry increases because of the soaring numbers of foreign and domestic tourists in Indonesia.  This study aims to analyze financial ratio to assess the financial performance of hotel industry in 2015-2018. Research sample were 12 companies of 35 hotel industries that were listed in Indonesian Stock Exchange in 2015-2018. Analysis tool used in this research were liquidity ratio, profitability ratio, activity ratio, leverage ratio, and operational ratio. Research result showed good ratios; they were liquidity ratio that was indicated by current ratio, profitability ratio that was pointed by net profit margin, return on asset, and return on equity, also paid occupancy percentage on activity ratio. While the not good ratio, which was activity ratio was pointed by total asset turnover, then leverage ratio by equity multiplier, debt to asset ratio, and debt to equity ratio, also operational ratio which was showed through average room rate and food and beverage cost. Research result of hotel performance in 2015-2018 which is based on financial ratio, they are liquidity, activity, profitability, leverage, and operational, describes that hotel performance is fluctuated. Generally seen, a good ratio in this study is the liquidity ratio that is pointed by current ratio, then profitability ratio that are demonstrated by NPM, ROA, and ROE, also paid occupancy percentage in activity ratio.
The Obligation to Use Bahasa Indonesia in National Trade: A Juridical Review Zaid zaid; Anggraeni Pratama Indrianto; Fathir Arya Dimas
International Journal of Social Science and Business Vol. 5 No. 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.37146

Abstract

Language is one of the tools and also a communication system both orally and in writing that is used by certain people in certain countries or regions. Language is a very important essence and a very basic aspect. Therefore, every human being in various activities and life is always closely related to it. This includes trading. Considering that no research discusses the use of Bahasa Indonesia in national trade, especially after passing the omnibus law on job creation, so by using the normative juridical method, this study aims to identify and analyze the need for the use of Indonesian which has emerged as the national language and the ideal official language as part of the from national identity in national trade to achieve fair trade. This research uses a method that is built on a system of norms, rules of laws and regulations, principles, court decisions, agreements, and doctrines (teachings). The results of this study ultimately conclude that the use of Bahasa Indonesia in national trade is mandatory for every party, especially business actors in determining the inclusion of Indonesian on labels of goods and services that are distributed and traded domestically. The results of this study also suggest that every individual and business actor should not forget to include product information in the form of labels using Bahasa Indonesia. Because it can create a “win-win solution” for business actors and their consumers.
Does the Discourse on the Increase of Value Added Tax Have any legitimacy? Utilitarian Point of View M. Aufar Saputra Pratama Erawan; Zaid Zaid; Muhammad Oky Fauzi
International Journal of Social Science and Business Vol. 5 No. 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.37298

Abstract

Recently, Indonesia has introduced and planned a tax imposition program, which was announced through the planned imposition of Value Added Tax (PPN) on Nine Basic Ingredients (sembako). Not only that, it turns out that the Government of Indonesia will also impose taxes on other services, such as; Education and Orphanages and Orphanages. As a result, there is a potential for rebellion resulting from some of these plans. This study aims to examine and examine the fifth KUP Bill, which increases tariffs and the imposition of VAT on goods and services that should be excluded. This type of research is normative legal research. This study uses a law application approach and a conceptual approach. The primary sources used are secondary data sources (library materials). The analytical technique used is a descriptive, prescriptive analysis technique, which is specifically given to provide arguments for the results of research that has been carried out. This study found that the VAT rate will reach 12% with a minimum of 5% and a maximum of 15%. Moreover, in general, this policy can violate the principle of utilitarianism because it will harm social welfare. However, if VAT is only imposed on certain goods and services that are more exclusive to subsidize goods and services consumed by the poor, it will gain legitimacy in utilitarianism.

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