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JURNAL GOVERNANSI

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Published by Universitas Djuanda Bogor

ISSN : 24423971 EISSN : 25497138 DOI : -

Core Subject : Social,

Social Sciences

JURNAL GOVERNANSI (p-ISSN: 2442-3971 dan e-ISSN 2549-7138) adalah jurnal ilmiah yang memuat aspek-aspek Administrasi Publik dalam Konteks Teori dan Praktik. Terbit dua kali dalam satu tahun (April dan Oktober).

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Articles 216 Documents

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STUDI TENTANG KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS CIAWI KABUPATEN BOGOR Siti Munispa; Chairul Amri; Rita Rahmawati
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

Community Health Centres (Puskesmas) is the primary health care system that serves patients in general and patients with health insurance card (BPJS). Low cost is the reason that community choose Puskesmas as the first choice for medical treatment. However, there are many patients who complain about the lack of quality health services on Puskesmas. Therefore, the purpose of this study was to determine the quality of health service on Puskesmas. This study took place in Puskesmas Ciawi, Bogor Regency, West Java, Indonesia. The research used descriptive method and qualitative approach. Data was collected by bibliography study, observation, and interview. The results showed that the quality of health care on Puskesmas Ciawi still has some drawbacks, namely a less comfortable lounge area, a limited number of toilets, the less friendly clerk. Most community health service users view the service of process than the outcome and image. Therefore, the results of this study recommend that the quality of health care is determined by the ability of management and hospital medical committee including head of Puskesmas in maintaining the reputation of the institution and the public trust. Key words: Service Quality, Health Center, Reputation Institute, a medical committee

ANALISIS BEBAN KERJA PADA KANTOR CABANG PELAYANAN DINAS PENDAPATAN DAERAH WILAYAH KOTA BOGOR Feranny Juliefte; Irma Purnamasari; Ginung Pratidina
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

The research aimed to know the implementation workload, the barriers of implementation workload and the efforts made in the implementation of the workload at the Branch Office Revenue Service Office of the Provincial Bogor City Region. Methods Used was survey research. The types of data used were the primary and secondary data. Primary data was collected by spreading questionnaire, and supported by the observations and interviews. The collection of secondary data sourced from documents, libraries and related writings. Sampling Technique: The research population amounted to 23 respondents in the Branch Office Revenue Service Office of Bogor City Region. on the workload analysis at the Office of Personnel Services Branch Office of the Provincial Revenue Bogor City Region can be concluded although there was a delay only requirements factor and completeness of the taxpayer that were less satisfied however, it did not affect the overall performance. The volume of work could be obtained information about the efficiency and effectiveness of the organization, and had the objective to the achievement of public service in minimizing the public complaints in particular taxpayer and effective working hours in work standards was a guide or guidance of each employee to complete the appropriate time in order to carry out tasks to provide certainty and clarity of the process and provide legal certainty to the public, especially taxpayers. Keywords: Workload, Work Volume, Norm of Effective Time and Effective Working Hours

ANALISIS KEPUASAN PELANGGAN LABORATORIUM KLINIK PADA UNIT PELAKSANA TEKNIS DINAS LABORATORIUM KESEHATAN DAERAH KOTA BOGOR Giri Winawirawan; R. Akhmad Munjin; Irma Purnamasari
Jurnal Governansi Vol 3 No 2 (2017): JURNAL GOVERNANSI Vol 3 No 2, OKTOBER 2017
Publisher : LPPM Universitas Djuanda Bogor

The purpose of this study are: 1) to describe how customer satisfaction of clinic lab of Technical Implementing Units Labkesda of Bogor City, 2) to know what obstacles that influence satisfaction factors of UPTD clinic lab. 3) to know any effort to give satisfaction of lab clinic customers in UPTD Labkesda of Bogor City.The method used in this research is descriptive qualitative that is to get the description of services in UPTD Labkesda by direct interview with respondents: Head of UPTD of labkesda, Sub division of Administration. Meanwhile for customer is given questionnaire about general data, experience and expectation after they become patients of UPTD Labkesda. In this study is the patient population as many as 238 people who visit each month. The samples taken based on Taro Yamane formula are 70 respondents as samples.The results of the analysis can be seen from the interviews from the head of UPTD Labkesda, administrative head office, employees and respondents obtained the majority of customer satisfaction UPTD Labkesda are good although there are many gaps between the expectation and reality in terms of customer satisfaction so that UPTD Labkesda tobe better and satisfy the consumers. Based on interviews and questionnaires were constrained things that become obstacles in satisfying the patient, among others, in terms of registration is still doing manually, reporting results or certificates of the test is still manual so that there are many mistakes, the collection of blood specimens that narrow, security and comfort of the space that is perceived as inadequate seen from the condition of many buildings collapsed, the examination parameters are less in number so as to reduce patient satisfaction, equipment conditions are relatively old when the completion of work that does not match, toilets that are less clean, the presence of an officer who sometimes is not in place, the parking lot that does not available, and the price issue to be paid because can not use the BPJS card.In order to increase patient satisfaction are suggested to UPTD Labkesda of Bogor City to use laboratory information system so that from registration to out of test result can minimize error using adequate software, existence of action to undisciplined employees, adaptation to city government of bogor to spend fund for maintenance and repair facilities and infrastructure that exist so as to increase customer satisfaction.Keywords: Customer, Customer Satisfaction, Satisfaction

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS CIBITUNG KABUPATEN SUKABUMI Engkus Engkus
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

The main problem of Cibitung’s Community Health Center in Sukabumi Regency is the lack of service quality caused by human resources, facilities, and referrals that have not been optimal yet. The research aims to analyze the influence of service quality on patient satisfaction. The method of the research is the quantitative approach with associative method to analyze two variables, namely service quality and patient satisfaction. The results of the research indicate that the validity and reliability tests are valid and reliable with value of r table 0.195. The results of questionnaire data processing and the answers of respondents regarding service quality show the effective criteria 82.4%. The results of questionnaire data processing and the answers of respondents regarding patient satisfaction show the effective criteria 81.4%. The t test indicates that value of t > t table is obtained (11.955 > 1.988). It means that there is partially a significant influence of service quality on patient satisfaction, then Ho is rejected. The correlation analysis of R obtains 0.772, indicating that there is a strong relationship of service quality to patient satisfaction. The result of coefficient determination obtains R square score 0.596 or 59.6%, therefore the contribution percentage of service quality variable to patient satisfaction variable is 59.6%, included in the high effective criteria. The conclusion is that there is a strong influence of service quality on patient satisfaction in Cibitung’s Community Health Center of Sukabumi Regency.Keywords: Facilities, Patient Satisfaction, Service Quality.

IMPLEMENTASI PERATURAN DAERAH KABUPATEN BOGOR NOMOR 11 TAHUN 2012 DALAM PENATAAN MINIMARKET Wira Lesmana; Rita Rahmawati; M.YGG seran
Jurnal Governansi Vol 3 No 1 (2017): Jurnal GOVERNANSI Vol 3 No 1, April 2017
Publisher : LPPM Universitas Djuanda Bogor

Along with population growth, minimarket business are growing and there are still violations of the Local Regulation No. 11 Year of 2012 about the arrangement of minimarket in Bogor. The purpose of this study is to determine the implementation of the Bogor Regency Regulation No. 11 Year of 2012 about the arrangement of Minimarket, to determine the factors inhibiting the implementation and to analyze the effort in overcoming these obstacles. The theory used in this research is by using a policy implementation model from Merile S. Grindle which stating that the success of a policy will be influenced by two major variables, namely the content of the policy and the policy environment.Researchers used descriptive analysis method with a quantitative approach. Data analysis technique used is by using the calculation of Weight Mean Score (WMS).The results of the implementation of the Bogor Regency Regulation No. 11Year of 2012 in arranging the minimarket obtained an average score of 3.24 which according to the interpretation in moderate category. These results demonstrate that the implementation of the regional regulation has not been fully implemented. There are still many problems in the implementation of the regional regulation such as the incompatibility of District Regulation Bogor No. 11 Year of 2012 in chapter 7 with the Trade Minister Regulation No. 70 Year of 2013 Article 5 in terms of providing an analysis of social and economic conditions of society. There are 320 minimarkets that have not been authorized , about 20% minimarket violating the article 9 regarding with the operational time and there are seven districts that exceed the quota establishment of minimarket. This happens because of decision maker’s less sinchronized among several competent authorities, the human factor is still lacking, and the factors comprehension level of compliance and implementing policies is still weak. Efforts being made to overcome the problem are to do policing minimarket, a moratorium on the establishment of minimarket and reconciled with the policy content of Article 7 Trade Minister Regulation No. 70 Year of 2013. Keywords: Policy Implementation, Regional Regulations, Structuring Minimarket.

ANALISIS STRATEGI AKTOR DALAM PEMEKARAN CIANJUR SELATAN SEBAGAI DAERAH OTONOM BARU sandi maftuh firdaus; Denny Hernawan; G. Goris Seran
Jurnal Governansi Vol 4 No 2 (2018): JURNAL GOVERNANSI Vol 4 No 2, Oktober 2018
Publisher : LPPM Universitas Djuanda Bogor

The purpose of this study are (1) identifying the network of South Cianjur Expansion policies, (2) knowing the obstacles that exist in the South Cianjur Expansion process, (3) knowing the Actor Strategy in South Cianjur Expansion. This research uses policy analysis theory in this case the Policy Network involved in the process of determining the policy of the expansion of South Cianjur as a New Autonomous Region. This study uses qualitative methods, namely research that produces descriptive data in the form of written or oral words from people and observable behavior. The results of this study indicate that the actors involved in the expansion process of South Cianjur show the problems that arise in the process of the expansion of South Cianjur both internal and external problems. Internal commitment is in the form of the lack of a common understanding in looking at the expansion of South Cianjur, while the external problems are more to regulations in the form of Government Regulations related to Regional Arrangements that are still under discussion in the central government. Therefore, there needs to be good communication between the expansion and the regional government in order to produce a common thought in the expansion of South Cianjur as a New Autonomous Region.Keywords: Strategy of Actors, New Autonomous Region, South Cianjur.

HUBUNGAN PENGAWASAN DENGAN EFEKTIVITAS KERJA PEGAWAI Ugan Sugandi; Denny Hernawan; Ike A Ratnamulyani
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

The research method was associative. The data collection techniques used was literature and field studies. The study population amounted to 47 respondents. The sampling technique used was simple random sampling. Determination of the sample used Yamane formula so the result sampling was 32 respondents. To determine the degree of correlation was used Pearson Product Moment Correlation. The results of research recapitulation variable supervision showed the average score of 3.2 which categorized medium and the recapitulation teacher performance variables obtained an average score 4.45 which categorized very good, the product moment correlation significance test for n = 32 , standard error of 5%, then the value of rtable=0.349. then rcount 0.195 the count was less than rtable=0.349, so 0.195 was a significant correlation coefficient. The research conclusion showed that the influence of principal supervising toward teacher performance by 19.5% and the remaining 80.5% was determined other factors, such as the assessment of teachers by students, delivery of teaching material according to the students opinion, incentives, teacher certification. Key word: Supervision, Performance, Teacher.

PENGARUH ROTASI. KERJA. TERHADAP. KINERJA. PEGAWAI STRUKTURAL DI RSUD CIAWI Indra Sutrisna; Nandang S Zenju; Ginung Pratidina
Jurnal Governansi Vol 4 No 1 (2018): JURNAL GOVERNANSI Vol 4 No 1, April 2018
Publisher : LPPM Universitas Djuanda Bogor

This study aims to determine the effect of work rotation on employee performance RSUD Ciawi. The method used is the method of associative research, data collection in the form of observation, interview, and questionnaire. Sampling technique used in this research is Probability Sampling technique that is Simple Random Sampling. The correlation used in this study is Rank Spearman correlation, with the number of samples of 55 (fifty five) people. The results showed that the correlation between work rotation variables and employee performance variable was 0.490 in medium relations category, and significant. Significant means the correlation is significant at the level / level of 1%. In this study work rotation affect performance as much as 24.01%. Suggestions in this study that need to be improved again on the dimension of experience, rotation should be done based on the length of time and work experience, because the experience of employees will affect with the work of employees. And should be in the work rotation more tailored to the background of employees. Keywords: Job Rotation, Employee Performance, Structural Employee

KUALITAS PELAYANAN PUBLIK DALAM PEMBUATAN IZIN TRAYEK OLEH DLLAJ KABUPATEN BOGOR Tedi Helmi; R. Akhmad Munjin; Irma Purnamasari
Jurnal Governansi Vol 2 No 1 (2016): Jurnal GOVERNANSI Vol 2 No 1, April 2016
Publisher : LPPM Universitas Djuanda Bogor

The purpose of this study is: To determine the quality of service route permits by DLLAJ Bogor. The method used in this study is a survey method, whereas other types of research using descriptive method of research was conducted to determine the value of an independent variable, either one or more variables (independent) without making comparisons, or connect with other variables. The population in this study is the number of recipients of route permits issued by DLLAJ Bogor district of 72 tracks with as many as 6699 route. The sampling technique that uses Simple Random Sampling method. Analysis of the data in this study is a quantitative analysis using Likert Scale and Weight Means Score analysis formula. The results showed that the public perception of the effectiveness of service of route permits by DLLAJ Bogor Regency has been performing well, with a total score of 3.45. This means that the service delivery route permits by DLLAJ Bogor Regency indicates that the level of service has been good, but still needs to be improved in terms of both efficiency and its participatory Keyword: Quality, Service Delivery, Performance, Route Permit,

ANALISIS KOMPETENSI SUMBER DAYA MANUSIA PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG KOTA BOGOR Olisah Olisah; Denny Hernawan; Irma Purnamasari
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

The aim of this research is to describe the competency of human resources, namely civil servants, and the obstacles faced by the Local Office of Public Work and Spatial Planning in Bogor City. The theory of this research stems from Spencer and Spencer’s theory on competency, including five dimensions, namely knowledge, skill, trait, self-concept, and motive. The method of this research is descriptive method. The samples of this research determine 54 respondents from 117 civil servants. The data of this research is collected by using the field research (observation, interview, and questionnaire) to collect primary data and the library research to collect secondary data. The data of questionnaires is analyzed by using the Weight Mean Score formula to count the mean score. The secondary data is used to enrich the discussion of this research. The result of this research indicate the mean score of civil servant competency 4.25 included in best criteria. It means that a majority of civil servants has good competency to conduct the main task and function in order to achieve the goals of the local office. Moreover, there are still some civil servants who have not competencies, as indicated in the lack of skill certificate, formal education, and training.Keywords: Competency, Human Resource, Civil Servant.

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