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Journal of Public Administration Studies
Published by Universitas Brawijaya
ISSN : 2548902X     EISSN : 25416979     DOI : -
Core Subject : Humanities, Science, Education, Art, Social,
Arts Humanities Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other
Journal of Public Administration Studies (JPAS), with registered ISSN number 2548-902X (print) and 2541-6979 (online) is a scientific journal dedicated to dissiminate the development of theory and practices of public administration globally. JPAS published two times a year in February and November.
Arjuna Subject : -
Articles 138 Documents
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Public Service Quality in Administration in Kalidoni Kelurahan Office, Palembang City Femi Asteriniah
JPAS (Journal of Public Administration Studies) Vol. 7 No. 1 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.01.5

Abstract

The purpose of holding this research is to see the service quality of the Kalidoni Urban Village Office, Palembang City, the supporting and inhibiting factors of service at the Kalidoni Village Office, Palembang City. Quality public service or what is commonly referred to as excellent service is the best service that meets service quality standards. To see the quality of service that is actually perceived by consumers, there are indicators of service quality that lie in the five dimensions of service quality, namely: physical evidence or physical evidence, reliability or reliability, responsiveness or response, assurance or assurance, empathy. Empathy This research uses a qualitative approach with a descriptive level of explanation. Data or information is collected through informant interviews. The type of data used in this study is included in the type of qualitative data obtained from interviews with informants, as well as in documents, documents, journals and other literature relevant to this research. The data techniques used include interviews, observation and documentation. The data analysis technique used in this study is an analysis using an interactive model which includes three components of the analysis, namely reduction, data presentation, and conclusion drawing. The results showed that based on the Tangible dimension (physical evidence), the availability of facilities and infrastructure to support the convenience of services such as waiting rooms, parking lots, toilets, prayer rooms, suggestion boxes, and service counters at the Kalidoni Village Office, Palembang City Based on the dimension of reliability, service procedures are a little indifferent due to improper turnaround time. Based on the dimension of Responsiveness, officers do not give a positive response to community complaints, and there is no follow-up to the criticisms and suggestions submitted. Based on the dimension of Assurance, there is still a delay in the process of completing the services provided that are not in accordance with the existing Standard Operating Procedures (SOP) because there are still people who do not complete the required requirements, so they are required to complete these requirements to be able to continue the procedure. Emphaty dimension (Empathy), the lack of attention given by the officers and the lack of hospitality received by the community are complaints that are often raised by the public.
The Application and Integration of I.C.T. in the Public Sector: an Overall Literature Review Focused on the E.U. Environment Theodoros Papailias; Konstantinos Papageorgiou; Konstantinos Milioris; Sofia Riakotaki
JPAS (Journal of Public Administration Studies) Vol. 7 No. 1 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.01.6

Abstract

The aim of this article is to examine the importance and acceptance of Information and Communication Technologies (I.C.T.) in the public sector. Nowadays, the government, businesses and citizens are going through an era of rapid technological developments which is an excellent opportunity to overcome the reluctance of change and to transform the public sector in such a way that it serves the public interest more efficiently and rapidly, so that it leads to a citizen–friendly society. Through the literature review, an attempt is being made to examine the level of utilization of the offered data information systems and infrastructure and to identify the factors that lead to the adoption or avoidance. Following most recent developments in the European community and CEE countries governments are restructuring their formation to evolve and provide modern digital services. Through a reformation program EU aims to secure an efficient and future proofed e-governance.
Cash For Work Program At Nanga Pamolontian Village In Terms Of Good Enough Governance Perspective Triadi Eka Asi Jayadiputera; Sumartono; Muhammad Nuh; Sujarwoto
JPAS (Journal of Public Administration Studies) Vol. 7 No. 1 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.01.7

Abstract

Good governance, which was originally expected to be able to solve problems in developing countries, turned out to meet many obstacles, one of which was the application of the one size fit for all pattern, which was then criticized by Grindle through the concept of Good Enough Governance (GEG). Cash For Work (CFW) Program which is one of the reform programs as an embodiment of good governance that involves community participation as labor. During its journey, the CFW encountered various problems in the field, so it was interesting to see how the CFW program was viewed from the perspective of GEG. This study aims to describe and analyze the characteristics of the arena, institutions and interests as well as actions and choices in the perspective of GEG in the implementation of CFW program in Nanga Pamolontian Village, Bulik District, Lamandau Regency, Central Kalimantan Province. This research method uses a qualitative case study approach. The results of this study are that in the implementation of CFW program they have not paid attention to the elements of GEG, both in the arena, institutions and interests and actions, this is because the agenda setting has not utilized official and unofficial channels to the fullest, related stakeholders such as the mass media and Non-Governmental Organizations, regional apparatus, local village assistants are not fully involved in the implementation of CFW, there are no technical regulations in the implementation of CFW, the Team for Facilitating the Use of Village Funds for CFW is not utilized, evaluation, guidance and supervision have not been carried out, lack of socialization and training for the team implementing activities.
Relevance of Social Capital and Community Participation in The “Karya Sakti” BUMDES Program in Lubuk Sakti Indralaya Konita Turania; Lishapsari Prihatini; Trecy Austin; Dita Mayriesta
JPAS (Journal of Public Administration Studies) Vol. 7 No. 2 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.02.2

Abstract

  The Establishment of BUMDes is intended as a joinf effort between the village government, in order to developthe economic potential of the village and community welfare. This study is to analyse the effect of social capital on community Participation in Lubuk Sakti Village, IndralayaDistrict. The theory used is the theory of social capital proposed by Bourdie, Fukuyama, and Hasbullah. The Overall research time is from July to October 2021. The Population Characteristics are individuals aged 25-40 years in Lubuk Sakti Village. The sampling technique used is random sampling, the research sample is 117 respondents from 3 hamlets, 10% of each total population is taken. After the data is obtained, it is analyzed using the SPSS 25.00 software application. The results showed that there was a positive relationship between Social Capital and Community Participation in BUMDes. Then based on the SPSS 25 table,the 2 – tailed significant difference between the two variables.
The Effect of Multi Channel Marketing Strategy and Market Logistics toward the Improvement of MSMEs’ (Micro, Small and Medium Enterprises) Sales during Covid-19 Pandemic (Research Study on Food and Drink Accommodation MSME in East Java) MG Wi Endang; Sri Mangesti Rahayu; Zahroh Z.A; Gunawan Eko Nurtjahjono; Dewi Noor Fatikhah Rokhimakhumullah
JPAS (Journal of Public Administration Studies) Vol. 7 No. 2 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.02.3

Abstract

MSMEs have a large opportunity for Indonesia state revenue. The momentum of covid 19 pandemic can be used by MSMEs to digitally transform, so they can enter the digital marketplace and become part of national and global supply. MSMEs must be able to adapt to existing business developments and they will be more directed to digital. They no longer playing at a conservative level but must be able to see digital opportunities so that they can target a wider market. This study uses a quantitative analysis that has never been proposed, as well as being the novelty of this research. The sample was taken from MSMEs that had the most impact during the Covid-19 pandemic, which is the business of providing food and beverage accommodation located in the city of Surabaya and the city of Malang. Multi Channel and Market Logistics have a positive and significant impact to increase MSME sales in the Covid-19 Pandemic Era.
Ethics and Behavior of Bureaucracy In Support Strengthening Good Governance Zura Hidayati; Geovani Meiwanda
JPAS (Journal of Public Administration Studies) Vol. 7 No. 2 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.02.4

Abstract

Bureaucrats' ethics and behavior are important aspects in referring to the implementation of good governance functions. This study aims to examine and find out whether the ethics and behavior of the apparatus is really able to provide reinforcement to the implementation of good governance. The method used in this paper is Descriptive Method with desk study study analysis, which is a study of the description of theories, concepts, or research results related to the focus of the study. The results showed that the ethics and behavior of bureaucrats play a role in shaping bureaucratic values and can strengthen the concept of governance in a government.
Competent and Qualified Personnel and Service Delivery at the Local Government Level in Nigeria: A Conceptual Review Matthew Funsho Bello; Abga Maina Mackson
JPAS (Journal of Public Administration Studies) Vol. 7 No. 2 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.02.5

Abstract

This paper examined the concept of competent and qualified personnel and service delivery at the local government level in Nigeria. One of the core reasons for the creation of local government in almost all countries of the world is to provide goods and services to the local population. Unfortunately, this third tier of government has performed abysmally in meeting the felt needs of those in their jurisdictions and this has been a major concern to public policy makers and various stakeholders. The method used to obtain data was through the secondary sources, findings suggest that service delivery at the local government level in Nigeria has been very poor due to lack of competent and qualified personnel, the resultant effect has been lack of accountability and transparency. Service delivery at the local government’s level suffered neglect because of institutional weakness and lack of competent and qualified personnel. Paradoxically, poor services are the social vices bedeviling the Nigerian society of which local governments is charged with the responsibility of mitigating; hence for the local government to perform its statutory function of service delivery efficiently, there must be a complete autonomy of local government both administratively and fiscally; and for service delivery to be realistic. There must be competent and qualified personnel with expertise through regular workshops, seminars and training for capacity building.
Can Authentic Leadership Increase Volunteerism in Fire Disaster Management? Firda Hidayati
JPAS (Journal of Public Administration Studies) Vol. 7 No. 2 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.02.6

Abstract

There is few researchers study on factors to influence volunteer to dedicate on the collaboration in fire disaster management which shape more effective fire disaster management.  Interestingly, we found that although the fire disaster management is managed under a small unit, the outcomes of the Magelang District fire prevention technical unit are overwhelming. The key is authentic leadership to shape community involvement and volunteerism as well as government officials and private sectors to join collaboration. The leader introduced the incentive to join the collaboration as well as institutional arrangement both internal and external institutions that in the short term push significant trust to enhance the effectiveness of fire disaster management. It is the persistence, example and risk taking as well as personal knowledge on fire management and regulation of the head of unit that lead to eagerness of the volunteers to work beyond duty.
The Effectiveness of Competence-Based Training Program in the Technical Implementation Unit (UPT) of Job Training Center Pasuruan Rossa Silfiah; Imarotus Shohiya Multazima
JPAS (Journal of Public Administration Studies) Vol. 7 No. 2 (2022)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2022.007.02.7

Abstract

In the free labor market, workers are required to have adequate skills in a particular field so that they can be applied in their work. UPT Job Training Center Pasuruan is one of the public organizations or government agencies under the auspices of the Department of Manpower and Transmigration of East Java Province. Its mission is to improve the competence of the workforce and establish partnerships in order to meet the needs of the labor market. The existing data show that the absorption of labor has not been optimal. So, it is necessary to know whether or not the implementation of the program is effective. The methods for data collection were qualitative research methods. With qualitative method, it is stated how effective the implementation of competency-based training programs is and what are the supporting and inhibiting factors in the process of implementing competency-based training programs at UPT Job Training Center Pasuruan. Data were collected through observation, interviews, and documentation. The effectiveness implementation of training program is measured using three variables according to Sandfort and Moulton (2015); (1) the context which can influence change, (2) open priority programs, (3) face technical and adaptive challenges to create change, applying analytical inquiry and social skills. The inhibiting factors for the program were found to be different types of participants, participants educational background, trainer skills in training participants with disabilities, changes in budget or training packages. The solution to these obstacles requires creativity in applying the supporting factors are resources (human resources, financial resources, facilities and infrastructure), and cultural values.
Good Enough Governance For Poverty Alleviation Program In Village (A Case Study of Nanga Pamolontian Village) Triadi Eka Asi Jayadiputera; Sumartono; Muhammad Nuh; Sujarwoto
JPAS (Journal of Public Administration Studies) Vol. 8 No. 1 (2023)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2023.008.01.1

Abstract

Scientists and public administration practitioners still find it hard to answer how to develop new institutions with limited resources. What principles must be prioritized by public managers when developing such institutions? This study aimed to answer such a question. Our case study involving new villages in remote areas of Kalimantan, Indonesia, confirmed four principles to be prioritized by public managers in implementing development programs in villages: (1) focusing on poverty alleviation, (2) being punctually oriented, (3) priority-oriented, and (4) paying attention to human resources. Focusing on poverty alleviation has the most significant proportion since it aims to achieve reformation agenda by choosing the most beneficial and relevant programs to eradicate poverty. Punctually oriented means that programs must be arranged historically based on the characteristics and conditions of the local people. Priority-oriented means sorting out programs and activities the local people truly need. Paying attention to available human resources means considering the skills and abilities of human resources to do the programs planned. Our findings confirmed that the village did not implement good enough governance (GEG) well because it did not involve the poor as workers, did not analyze the work, did not make a list of work as the priority, and did not involve the local people but people from other villages. Thus, we recommend the need for specific intervention related to policy and institutionalization so the village can run the poverty alleviation programs and community empowerment through Cash for Work Programs.

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