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INDONESIA
JURNAL MANAJEMEN BISNIS
Published by Universitas Muslim Indonesia
ISSN : 20887086     EISSN : 26211971     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen, Bisnis pertama kali diterbitkan pada tahun 2014. Jurnal Manajemen Bisnis adalah jurnal ilmiah yang memuat artikel-artikel studi baik empiris maupun konseptual yang berkaitan dengan Keuangan, Pemasaran, Sumberdaya Manusia, Operasional, Strategi, Sistem Informasi , e-Business dan Etika Bisnis berdasarkan kearifan lokal. Jurnal Manajemen Bisnis telah memperoleh ISSN Cetak dan ISSN Online yang dikeluarkan oleh Lembaga Ilmu Pengetahuan Indonesia (LIPI).
Arjuna Subject : -
Articles 402 Documents
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Work Meaning and Justice in Gen Z: The Mediating Role of Engagement in Turnover Intention Hardi, Irham Hudiya; Aryana Satrya
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1156

Abstract

Turnover intention among Generation Z employees has emerged as a new challenge in human resource management, yet limited research has examined the roles of meaningful work and perceived organizational justice in this context. This study aims to investigate the influence of these two factors on turnover intention, with work engagement as a mediating variable. Using data from 506 Generation Z respondents and analyzed through Covariance-Based Structural Equation Modelling (CB-SEM) with LISREL, the findings reveal that meaningful work unexpectedly increases turnover intention, while perceived organizational justice shows a negative but non-significant effect. Work engagement fully mediates the relationship between both independent variables and turnover intention. These results suggest that work engagement plays a critical role in retaining Gen Z employees even when they perceive their work as meaningful or fair. This study contributes theoretically to the understanding of turnover intention among the emerging Gen Z workforce and offers practical insights for organizations to enhance employee retention by fostering engagement and aligning work meaning with individual values. Future research is recommended to focus on specific industries to strengthen contextual relevance.
The Relationship Between Chatbots & AI Solutions and Human Capital Readiness in The Industry 4.0 Era Towards Customer Experience Satisfaction: A Case Study of Customer Service Talents in Multinational Corporation Soeradhyo, Satriyo Adhipranoyo; Achmad Fajar Hendarman
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1158

Abstract

Since entering the Indonesian market in 2017, Decathlon Indonesia—a subsidiary of the global sports equipment retailer from France—has faced challenges in enhancing customer satisfaction and engagement in the competitive sports retail industry. This study analyzes the impact of Chatbot and Artificial Intelligence (AI) adoption and human resource readiness in the Industry 4.0 era on customer experience satisfaction. Employing a mixed-methods approach that integrates surveys, focus group discussions, and literature studies, the research applies the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT), complemented by Industrial HR Mapping 4.0: Gap and Index. Findings reveal that Chatbots and AI solutions significantly improve customer satisfaction, yet human resource readiness remains a barrier, particularly in unstructured knowledge sharing. These results underscore the need for an integrated knowledge management (KM) system. Accordingly, the study recommends the SECI (Socialization, Externalization, Combination, Internalization) model to enhance cross-functional collaboration and customer service. Theoretically, this research extends TAM and UTAUT within sports retail in developing countries. Practically, it provides strategic insights for Decathlon and similar firms to leverage digital technologies while strengthening HR capacity to deliver superior customer experiences.
Improving Competitive Advantage from Costumer Perspective: Strategic Approaches in Indonesia’s Telecom Sector Bo, Liu; Damayanti, Sylviana Maya; Jagat Prirayani
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1163

Abstract

This study examines Smartfren’s market position, competitive advantage, and growth prospects amid Telkomsel’s market dominance. It employs primary survey data from users and professionals and secondary industry reports, analyzed through a quantitative approach and Porter’s Five Forces framework. The findings reveal Telkomsel’s superiority in market share, network coverage, and technological innovation, while Smartfren offers stronger value in pricing and economic appeal. High industry rivalry, strong buyer power, and rising digital substitutes push both providers to innovate continuously. The study offers strategic insights for telecom firms and policymakers, and recommends broader sampling, inclusion of more operators, longitudinal analysis, and further research on consumer behavior and digital ecosystems.
Do Environmental, Social, and Governance (ESG) Factors Affect Firm Value in Indonesia’s Environmentally Sensitive Industries? Nisa Iksi Rosa; Ana Noveria
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1164

Abstract

This study aims to analyze the influence of Environmental, Social, and Governance (ESG) performance on company value proxied by the Price to Earnings Ratio (PER), especially in industries that are sensitive to environmental issues in Indonesia. Using five years of panel data and panel regression, the study evaluated the impact of each ESG pillar separately or in combination on company value. The results of the study show that the overall ESG score has a positive and significant effect on PER. Among the three pillars, the Social aspect (SOC) had the strongest and most significant influence, followed by the positive but insignificant Environmental aspect (ENV), while the Governance aspect (GOV) showed no significant influence. These findings indicate that investors in environmentally sensitive sectors respond most strongly to social and environmental performance as they are perceived to reflect risk management and long-term operational sustainability. This research refers to three main theories: Stakeholder Theory which emphasizes the importance of social and environmental engagement; Shareholder Theory that sees ESG as a signal of company quality; and Legitimacy Theory which highlights ESG as a tool to gain social legitimacy. The practical implications of these findings are the importance of companies strengthening their commitment to social and environmental pillars strategically, investors to consider ESG aspects in decision-making, and regulators to improve the standards and credibility of ESG disclosures in Indonesia
The Effect of Burnout on Turnover Intention With Work-Life Balance as a Mediating Variable Iswanto, Budi; Setyaningrum, Retno Purwani
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1265

Abstract

Burnout is a psychological condition that can lead to an employee's intention to leave the organization, known as turnover intention. Recent studies suggest that work-life balance may play a mediating role in this relationship. This study aims to examine the effect of burnout on turnover intention with work-life balance as a mediating variable. A quantitative method was applied using a questionnaire distributed to employees of a private company, with 86 respondents selected from a population of 108 through incidental sampling. The data were analyzed using Structural Equation Modeling with SmartPLS 3.0. The results show that burnout has a positive and significant effect on turnover intention (β = 0.601; t = 4.765; p < 0.001). However, burnout has a non-significant effect on work-life balance (β = 0.118; p = 0.151), and work-life balance also does not significantly affect turnover intention (β = 0.212; p = 0.088). Consequently, work-life balance does not mediate the relationship between burnout and turnover intention. These findings highlight the importance for organizations to focus directly on managing burnout as a priority in reducing turnover intention among employees.
The strategy of PT. Kereta Api Logistik Maintaining Brand Image Nanda Anggun Pratiwi; Susi Yunarti
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1167

Abstract

This research examines the branding strategy of PT Kereta Api Logistik (KALOG), a state-owned logistics company in Indonesia, focusing on how operational innovations and the "Ispossible" rebranding initiative have shaped its brand image. The study utilizes a qualitative case study approach, with data collected from interviews and company records. Findings indicate that KALOG's integration of traditional and digital media, along with its focus on customer engagement through digital activations and CSR activities, has strengthened its brand presence. The study highlights the importance of aligning corporate actions with brand values, providing insights for both state-owned and private logistics companies.
Analysis of the Influence of Corporate Maturity Mismatch on the Digital Transformation of Manufacturing Companies in Indonesia Bunga Aulia Juhedi; Ulpah, Maria
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1177

Abstract

Digital transformation has become a strategic necessity for companies to maintain competitiveness amid industry disruption. However, the adoption of digital transformation does not always run smoothly because it is influenced by the gap between the structural readiness of the company and the need for long-term investment, known as corporate maturity mismatch. This study aims to analyze the impact of the level of corporate maturity mismatch on the implementation of digital transformation in manufacturing companies listed on the Indonesia Stock Exchange (IDX) during the period 2018–2023. The method used is a quantitative approach with panel data regression analysis, and digital transformation is measured based on the intensity of digital keyword usage in company annual reports. The results indicate that corporate maturity mismatch has a positive impact on overall digital transformation, as well as on fundamental technology categories such as Artificial Intelligence, Blockchain, Cloud Computing, and Big Data. Conversely, no significant impact was found on digital transformation in extended applications technology. These findings indicate that mismatches in financial structure drive companies to respond to such pressures through investments in strategic and long-term digital technologies. This study provides important implications for policymakers and industry players in designing funding strategies and regulations to support the acceleration of national digital transformation.
The Effect Of Stress And Work Environment On Generation Z Employee Performance With Job Satisfaction As An Intervening Variable Riski Supriyanto; Gregorius Nasiansenus Masdjojo
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1193

Abstract

This research aims to analyze the influence of work stress and work environment on employee performance with job satisfaction as a mediating variable. Employee performance is affected by various factors, including work stress, work environment, and job satisfaction. This study uses a quantitative approach, with a sample of 100 respondents selected purposively. Data was collected using Google Forms. The relationships between variables and the mediating role were tested in the data analysis of the Path Analysis model using SmartPLS version 3. The research results show that stress has a negative and significant effect on job satisfaction (β = -0.296); the work environment has a positive and significant effect on job satisfaction (β = 0.477); stress has a negative and significant effect on employee performance (β = -0.368); the work environment has a positive and significant effect on employee performance (β = 0.357); and job satisfaction has a positive and significant effect on employee performance (β = 0.327). Job resources, or a supportive work environment, can enhance performance, but stress in the workplace decreases job satisfaction. This study indicates that management should help employees feel more comfortable in their workplaces and create a supportive work environment to make them happier and more productive. To improve employee productivity and satisfaction, HRD must create stress management programs, create a work environment suitable for the digital generation, and provide flexibility.
Exploring the Role of Commitment, Support, and Satisfaction in Shaping Innovative Behavior of Public Sector Employees Ramadani, Suci Melati
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1194

Abstract

This study aims to analyze the influence of affective commitment, organizational support, and job satisfaction on the innovative behavior of employees of the Yogyakarta City Environmental Service. This study uses a quantitative approach with a positivistic paradigm. The research sample consisted of 50 permanent employees selected through purposive sampling techniques. The data collection instrument was a Likert scale questionnaire 1–5 which had been tested for validity and reliability. The data were analyzed using multiple linear regression techniques with the help of SPSS software. The results showed that affective commitment (p = 0.000, t = 9.635) and organizational support (p = 0.002, t = 3.199) had a positive and significant effect on innovative behavior. However, job satisfaction did not have a significant effect (p = 0.019, t = -2.433). Simultaneously, the three independent variables had an influence of 76.5% on employee innovative behavior. These findings emphasize the importance of strengthening emotional commitment and organizational support in order to increase innovative capacity in the public sector work environment.
The Influence of Social Media Marketing, Perceived Luxury Value, and Status Consumption on Purchase Intention of Jewelry Products with Moderation of Generational Difference and Peer Influence Ivan Eka; Jesslyn Elfreda; Peter Setiawan; Faranita Mustikasari
Jurnal Manajemen Bisnis Vol. 12 No. 2 (2025): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v12i2.1199

Abstract

This study examines the influence of Social Media Marketing (SMM), Perceived Luxury Value (PLV), and Consumption Status on Purchase Intention for luxury jewelry, with Generational Difference and Peer Influence as moderators. Gap analysis indicates that prior studies have rarely addressed how social media interactions, status consumption, and peer dynamics affect intergenerational purchasing behavior. A quantitative approach was employed using purposive sampling, with data from 400 respondents representing Generation Z and Millennials. Analysis with PLS-SEM reveals that SMM does not significantly affect Purchase Intention directly, although platforms such as Instagram and TikTok remain crucial as communication tools. In contrast, Consumption Status emerges as a dominant determinant of purchase decisions, highlighting the role of exclusivity and social recognition. Furthermore, Peer Influence strengthens the link between Consumption Status and Purchase Intention, particularly among Generation Z. Theoretically, this research contributes to luxury consumer behavior literature by underscoring the role of social value and peer mechanisms in bridging status consumption with purchase intention. Practically, the findings recommend that luxury jewelry marketers design digital strategies that emphasize luxury value while integrating peer influence and generational segmentation to enhance the effectiveness of social media campaigns.

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