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Jurnal Manajemen Bisnis

magister-manajemen
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Published by Universitas Pendidikan Nasional

ISSN : 18298486 EISSN : 26859823 DOI : 10.38043

Core Subject : Economy, Science,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Jurnal Manajemen Bisnis dengan pissn 1829-8486 adalah publikasi ilmiah yang diterbitkan oleh Program Studi Magister Manajemen Pascasarjana Universitas Pendidikan Nasional. Jurnal ini diterbitkan dengan maksud utama mendiseminasi artikel ilmiah baik berupa hasil penelitian maupun telaah literatur (setara dengan hasil penelitian) dibidang manajemen dan bisnis. Jurnal Manajemen dan Bisnis menerima artikel (yang tidak dipublikasikan dalam jurnal lain) di bidang manajemen sumber daya manusia, manajemen pemasaran, manajemen keuangan dan perbankan, manajemen kesehatan dan rumah sakit, manajemen kewirausahaan dan bisnis, manajemen strategi, bisnis digital.

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Articles 289 Documents

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PELAYANAN PRIMA, KOMUNIKASI ANTARPRIBADI, GAYA KOMUNIKASI ACCOUNT REPRESENTATIVE, MOTIVASI, DAN KEPUASAN WAJIB PAJAK MEMBAYAR PAJAK I Gede Dwi Adnyana
Jurnal Manajemen dan Bisnis Vol 10 No 1 (2013)
Publisher : Universitas Pendidikan Nasional

The purpose of this study was to investigate and analyze: (1) the influence ofexcellent service towards the taxpayers motivation to pay taxes, (2) the effect ofinterpersonal communication to motivate taxpayers to pay taxes, (3) the influence ofAccount Representative communication styles towards the taxpayers’ motivation to paytaxes, (4) the influence of excellent service towards the satisfaction of taxpayers in payingtaxes, (5) the effect of interpersonal communication towards the satisfaction of thetaxpayers in paying taxes, (6) the effect of the communication styles of AccountRepresentative towards the satisfaction of the taxpayers in paying taxes, (7) the effect ofmotivation towards the satisfaction of the taxpayers in paying taxes.The research method used was a survey study, using purposive sampling with asample size of 152 people. The technique of the data analysis used was Structural EquationModeling (SEM).Based on the results of the study can be concluded as follows: excellent service hasa positive and significant impact on the motivation of taxpayers to pay tax of 0.360.Interpersonal communication has a positive and significant impact on the motivation of0.023. Communication style has a positive and significant impact on the motivation of0.745. Excellent service has a positive and significant impact on satisfaction of 0.548.Interpersonal communication has a positive and significant impact on satisfaction of0.237. which means the better interpersonal communication carried by AccountRepresentative, the higher the satisfaction of taxpayers in the Tax Office PratamaDenpasar Barat, and vice versa. Communication style has a positive and significant impacton satisfaction of 0.689 which means the better communication style carried by AccountRepresentative, the higher the satisfaction of taxpayers in the Tax Office PratamaDenpasar Barat, and vice versa, and motivation has a positive and significant impact onsatisfaction of 1.794, which means the higher the motivation, the higher the satisfaction oftaxpayers in the Tax Office Pratama Denpasar Barat, and vice versa.

Technology Acceptance Model and E-Satisfaction in Mobile Banking Putu Ayu Sinthia Adnyasuari; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017)
Publisher : Universitas Pendidikan Nasional

ABSTRACTThis study aims to know how Bank BPD Bali customer’s accepted BPD Bali Mobile Application used Technology Acceptance Model’s theory. The study was conducted quantitatively and using a questionnaire as a tool in data collections. For statistical analysis and hypothesis testing using Structural Equation Modeling (SEM) and processing with AMOS version 22. Respondens in this study were customers of PT. Bank Pembangunan Daerah Bali Renon and Denpasar, taken a sample of 150 people by accidental sampling method.The results showed that construct of Technology Acceptance Model’s theory have positive effect. Perceived Ease of Use and Perceived of Usefulness have positive effect and significant on Attitude Toward Using dan E-Satisfaction. Attitude Toward Using have positive effect and significant on Actual System Usage.The management of PT. Bank Pembangunan Daerah Baliin order to improve the ability of employees in particular frontliner in providing explanations about mobile banking how to use, the existing of features and it’s benefit to customers, and adding mobile banking features to make customers feel easy, convenient, and secure in making transactions.

Pengaruh Ukuran Perusahaan, Leverage, Kinerja Keuangan Terhadap Nilai Perusahaan Manufaktur Di Bursa Efek Indonesia Ngurah Cahya Adi Kusuma; IGN Putra Suryanata
Jurnal Manajemen dan Bisnis Vol 13 No 1 (2016)
Publisher : Universitas Pendidikan Nasional

The aim of this study is 1) To know and analyze the effect of firm size on financialperformance 2) To determine and analyze the effect of leverage on the company's financialperformance 3) To know and analyze the effect of firm size on corporate value 4) To knowand analyze the effect of leverage the value of the company 5) To know and analyze the effecton the value of the company's financial performance. The location study performed oncompanies listed in the Indonesia Stock Exchange. Data collection technique useddocumentation study were obtained from www.idx.co.id. The number of samples taken was 27manufacturing company. Data were analyzed with path analysis with AMOS program version20. The results showed that 1) The size of the company and significant positive effect onfinancial performance, 2) Leverage a significant negative effect on the company's financialperformance, 3) The size of the company and significant positive effect the value of thecompany, 4) Leverage significant negative effect on the value perusahaan5) financialperformance and significant positive effect on firm value.Keywords: firm size, leverage, financial performance, the company's value

Sinergisitas Lembaga Perkreditan Desa (LPD) Dalam Membangun Perekonomian Masyarakat I Gusti Ngurah Putra Suryanata
Jurnal Manajemen dan Bisnis Vol 16 No 1 (2019)
Publisher : Universitas Pendidikan Nasional

ABSTRACTThis study aims to explain about 1) the synergy of Village Credit Union (Lembaga perkreditan Desa – LPD) in Kedonganan Village in developing the social welfare and 2) to maintain the competitive advantage of LPD in Kedonganan Village in developing the social welfare. The background theory that is used in this study are Synergy Theory and Social Capital Theory. This study used qualitative method with case study approach. The data in this study is collected by in-depth interview and unstructured interview. The result of this study shows that LPD in Kedonganan Village have done a synergy with the Kedonganan’s village boards and the society to build social welfare. When doing the synergy, they use Social Capital approach, which are building a networking with micro and macro financial institutions around Kedonganan Village with Dharma (Kindness) and Catur Purusa Artha (Trust) as the basic principals. The administrator of the LPD also creating trust in society by using Tri Hita Karana as the concept. The rule that is used in maintaining LPD also referring to common law that is called as awig-awig or perarem which has become a mutual agreement among Kedonganan Village society. To maintain the competitive advantage of LPD in developing social welfare, the manager or administrator of LPD should care about internal and external factors.

PERSEPSI KONSUMEN DALAM MENENTUKAN JASA PENDIDIKAN MENENGAH PADA JENJANG KEJURUAN (STUDI KASUS DI SMK KERTHA WISATA DENPASAR) Ida Ayu Ari Yulia Dewi
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

Konsumen dalam hal ini adalah orang tua siswa memiliki peran yang sangat strategisdan penting dalam pengembangan lembaga pendidikan. Karena dalam sebuah keluarga, orangtua memiliki kontribusi yang besar terhadap pengambilan sebuah keputusan. Melalui persepsiyang dimiliki terhadap berbagai pilihan lembaga pendidikan yang tersedia, orang tua mampumemutusakan yang terbaik bagi putra putri mereka. Persepsi timbul melalui stimuli atas apayang didengar, dilihat, dirasakan tentang sesuatu kemudian berlanjut pada proses memilih,menyeleksi, mengatur, dan menafsirkan stimuli tersebut ke dalam gambar yang berarti danmasuk akal. Orang tua sangat terbuka terhadap berbagai pengaruh yang cenderungmembelokkan persepsi mereka, yaitu penampilan fisik, stereotip, dan kesan pertama.SMK Kertha Wisata sebagai bagian dari lembaga pendidikan menengah kejuruan yangada di Denpasar melakukan berbagai upaya untuk bisa menarik simpati orang tua siswa untukmenyekolahn putra putri mereka. Terlebih dengan iklim kompetitif dan permasalahanmultidimensi dibidang pendidikan mengharuskan SMK Kertha Wisata Denpasar melakukanupaya yang maksimal untuk merevitalisasi diri. Upaya yang dilakukan adalah meningkatkankualitas sekolah, melengkapi berbagai fasilitas yang ada, melakukan strategi harga, sehinggacitra sekolah meningkat. Dan dengan peningkatan citra tersebut diharapkan mampumembangun persepsi yang positif di benak orang tua siswa.Berdasarkan latar belakang masalah yang telah dikumukakan diatas, makapermasalahan yang diangkat menjadi topik pembahasan penelitian ini adalah bagaimanakanpersepsi konsumen dalam menentukan jasa pendidikan pada jenjang kejuruan di SMK KerthaWisata Denpasar. Yang mana difoukuskan pada persepsi kualitas, persepsi fasilitas, persepsiharga, dan persepsi lokasi.Adapun teori yang digunakan untuk memcahkan permasalahan diatas adalah teoribelajar yang meliputi teori Strategi Pemasaran Setiadi , Prilaku Konsumen Kotler danAmstrong, , Teori Persepsi Shhiffman, G.Leon, Lazar, Leslie.Metode pengumpulan data yang digunakaan adalah wawancara, observasi, dandokumentasi. Teknik keabsahan data menggunakan teknik Triangulasi. Sedangkan teknikanalisis data menggunakan metode kualitatif dengan pendekatan studi kasus yang dilaksanakanmelalui reduksi data, kemudian penyajian data secara sistematis sehingga diperoleh simpulanumum.Berdasarkan hasil penelitian dapat ditarik kesimpulan :1) Persepsi orang tua siswa terhadap kuailtas dalam memilih jasa pendidikan di SMK KerthaWisata Denpasar adalah bahwa pihak manajemen menaruh perhatian serius terhadap semuafasilitas belajar mengajar dan fasilitas penunjang praktek secara lengkap dan memeadai.

Firm Size, Business Risk, Asset Structure, Profitability, and Capital Structure Komang Ayu Tri Handayani; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 2 (2018)
Publisher : Universitas Pendidikan Nasional

ABSTRACTThe aim of this study is to determine the effect of firm size, business risk, asset structure, and profitability as well as its impact on capital structure. This study uses secondary data in the form of corporate financial statements. The population in this study are all manufacturing companies listed on the Indonesia Stock Exchange period 2015-2016. By using purposive sampling method, then obtained amount of sampel counted 69 companies. The analysis technique used is path analysis. The results showed that firm size and business risk have a significant positive effect on profitability, while asset structure has no effect on profitability. Company size have significant positive effect to capital structure, profitability have significant negative effect to capital structure, while business risk and asset structure have no effect to capital structure.

KARAKTERISTIK PERUSAHAAN, CORPORATE SOCIAL RESPONSIBILITY DISCLOSURE DAN KINERJA KEUANGAN PERUSAHAAN Anak Agung Istri Kartika
Jurnal Manajemen dan Bisnis Vol 10 No 2 (2013)
Publisher : Universitas Pendidikan Nasional

Penelitian ini bertujuan untuk memperoleh bukti empiris tentang pengaruh langsungdan tidak langsung karakteristik perusahaaan yang terdiri dari ukuran perusahaan, totalhutang dan jumlah dewan komisaris perusahaan, pengungkapan tanggung jawab sosialperusahaan (CSR) terhadap kinerja keuangan perusahaan pada laporan tahunan perusahaanperbankan di Bursa Efek Indonesia. Faktor-faktor yang digunakan antaralain ukuranperusahaan, rasio utang (leverage) dan jumlah dewan komisaris serta sebagai variabelmoderasi yaitu pengungkapan tanggung jawab sosial perusahaan didasarkan pada kategoridalam Corporate Social Responsibility Indeks (CSRI) yang dilihat dari laporan tahunanperusahaan serta variabel dependen yaitu kinerja keuangan perusahaan yang diukur denganROE. Populasi dari penelitian ini adalah semua perusahaan yang terdaftar di BEI dari tahun2008 s.d 2011. Total sampel dalam penelitian ini adalah 17 perusahaan perbankan, dengantiga tahun pengamatan. Jadi total sampel yang diteliti adalah 51. Analisis data yang dilakukandengan menggunakan Path Analysis (Analisis Jalur) dengan alat bantu program AMOS versi20.0. Hasil penelitian ini menunjukan bahwa karakteristik perusahaan yaitu ukuranperusahaan berpengaruh positif signifikan terhadap pengungkapan tanggungjawab sosialperusahaan dan rasio utang serta jumlah dewan komisaris tidak berpengaruh signifikanterhadap pengungkapan tanggung jawab sosial perusahaan. Sementara itu, pengaruh langsungCSR Disclosure dan rasio utang berpengaruh signifikan terhadap kinerja keuanganperusahaan perbankan di Indonesia, dan adanya pengaruh tidak langsung ukuran perusahaanterhadap kinerja keuangan perusahaan melalui pengungkapan tanggungjawab sosialperusahaan perbankan di Indonesia.Kata kunci: ukuran perusahaan, rasio utang, jumlah dewan komisaris, Corporate Social Responsibility (CSR) Disclosure, dan Kinerja Keuangan.

MODEL REFORMASI BIROKRASI PELAYANAN PUBLIK DENGAN PENDEKATAN ISO 9001-2008 TERHADAP KINERJA RUMAH SAKIT Ni Nyoman Putri Sriadi
Jurnal Manajemen dan Bisnis Vol 10 No 2 (2013)
Publisher : Universitas Pendidikan Nasional

Bureaucratic reform institution publication service that aims to improve the quality ofpublic services is principally the government's efforts to improve the quality of the threeaspects of the pattern of administration (management), human resources, and public serviceinstitutions. ISO 9001-2008 is a model of management system which has been proveneffective for improving the quality of an organization's performance. In this regard, ISO9001-2008 can be used as a model to facilitate the implementation of bureaucratic reform.This study aims to identify and analyze the implementation of the reform of the public servicebureaucracy of the application of ISO 9001-2008 for hospital performance improvement. Theresearch was conducted at public hospital of Wangaya, Denpasar, and the data analysistechniques uses the SEM results showed that the bureaucratic reform of public services has asignificant direct influence and positive impact on the hospital performance by 55.2%, whilethe remaining 44, 8% is influenced by variables other than the variable of bureaucraticreform of public services. ISO 9001-2008 has a positive impact of 53.9% while the remaining46.1%, is influenced by variables of other than the variable of ISO 9001-2008. ISO 9001-2008 has a positive influence on the reform of public service bureaucracy of 96.3% while theremaining 3.7% is influenced by variables of other than the variable of ISO 9001-2008.ISO 9001-2008 has a positive influence on the performance of the hospital throughbureaucratic reform of public service of 53.1%, while the remaining 46.95% is influenced byvariables of other than the variable of ISO 9001-2008. From the results of partial analysisthrough structural equation of SEM showed that after modification through models, it hasbeen obtained a better model than the results of the first model, because it has met six of theeight of the criteria of Goodness of Fit, namely the criteria of Chi-square (?2) of 1426, 610,RMSA of 0,078 Probability of 000, Relative Chi-square (?2/df) of 2.029, CFI of 0.953, andTLI of .961 in marginal conditions.Keywords: reform of public service bureaucracy, ISO 9001-2008, hospital performance

Evaluation The Effectivity Of Performance Management Online System To Improving The Employees Performance I Gusti Putu Anom Artawijaya; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 12 No 2 (2015)
Publisher : Universitas Pendidikan Nasional

The result of this research showed that, there is a positive relationship betweenvariables The Capability of Performance Management System and The Capability ofTechnology to the variables The Effectivity of Performance Assessment and also there is apositive relationship between variables Leadership Involvement/Manager and The Effectivityof Performance Assessment to thevariables Employee Performance.On the other hand, the variables of Leadership Involvement/Manager have nosignificant relationship to the variables The Effectivity of Performance Assessment and alsothe variables The Capability of Performance Management have no significant relationshipdirectly to the variables Employee Performance.Key words: Leadership Involvement/Manager, The Capability of PerformanceManagement System, The Capability of Technology, The Effectivity of PerformanceAssessment and Employee Performance.

Kearifan Lokal Sebagai Motivasi Dalam Meningkatkan Kinerja Lembaga Perkreditan Desa Sibetan I Kadek Dwi Agus Wedantara; I Nyoman Rasmen Adi
Jurnal Manajemen dan Bisnis Vol 16 No 1 (2019)
Publisher : Universitas Pendidikan Nasional

ABSTRACTThe success of the LPD of the concept and establishment and management of the LPD which is extracted from the local and cultural wisdom of the Balinese people who are based on togetherness, kinship and mutual cooperation. The idea of the LPD is rooted in the customs and culture of the Balinese people. The cause of the LPD's success also comes from the pattern of community-based management based on family values and mutual cooperation in the framework of Balinese customs and culture. The community in Desa Pakraman is the owner and manager of the LPD who performs tasks and functions in the bond of commitment to prosperity and mutual progress. With a variety of local wisdom services provided by the LPD to its customers, making these services felt comfortable and not rigid in regulations as applied in banking. As a result of the comfort and trust given by customers to the LPD Sibetan, LPD performance has increased along with customer trust. Besides that, the number of assets owned by the LPD has increased.

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