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International Journal of Economics, Business and Accounting Research (IJEBAR)
Published by STIE AAS Surakarta
ISSN : 26224771     EISSN : 26141280     DOI : 10.29040/ijebar.v3i03
Core Subject : Economy,
Economics, Econometrics & Finance
International Journal of Economics, Business, and Accounting Research (IJEBAR) is a peer-reviewed, open access international scientific journal dedicated for rapid publication of high-quality original research articles as well as review articles in all areas of Economics, Business and Accounting.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 2,145 Documents
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REACHING BANK EXCELLENCE THROUGH TQM IMPLEMENTATION IN PRIVATE BANK IN SURABAYA Evelyn Audrey; Timotius F. C. W Sutrisno
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 4 (2023): IJEBAR, Vol. 7 Issue 4, December 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i4.10526

Abstract

Total Quality Management (TQM) has gained significant attention across various industries as a concept to enhance organizational performance, including in banking industry. This research paper aims to investigate the implementation and impact of TQM principles in the banking industry, exploring its essential indicators including service quality, market orientation, and customer satisfaction. The study begins by reviewing th existing literature on TQM and its application in the banking industry, highlighting key concepts, methodologies, and discussion. Data was taken from 185 bank workers in Surabaya. This study uses Confirmatory Factor Analysis to test construct reliability and validity, while the relationship between variables is examined with Partial Least Square. This research contributes to the existing body of knowledge by providing a comprehensive review and analysis of TQM implementation in the banking industry
DETERMINING FACTORS OF INTEREST IN THE USE OF TECHNOLOGY READNESS BASED MULTI LANE FREE FLOW (MLFF) Arshad Yahya Harnanda; Sigit Priyanto; Muhammad Zudhy Irawan
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 4 (2022): IJEBAR, Vol. 6 Issue 4, December 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i4.7565

Abstract

One of the countries with the most vehicle users in the world is Indonesia. The increasing number of vehicle users causes traffic jams, especially in big cities. Toll roads are a solution to get to your destination quickly and avoid traffic jams. One of the smoothness on the toll road is influenced by the service time at the toll gate when making transactions. However, traffic jams at toll gates cannot be avoided due to the long transaction time at toll gates. The plan to implement Multi Lane Free Flow or multi-lane non-stop toll payments is a system that allows toll road users not to need to stop or slow down their vehicles for transactions at toll gates. Socialization and belief in new technology is the current focus. Therefore it is necessary to carry out an analysis of public interest in the implementation of the electronic transaction system that will be implemented, the response of toll road users and the interest of toll users to use contactless Multi Lane Free Flow (MLFF) technology. The method in this research is descriptive analysis to analyze the characteristics of the user towards the contactless system at toll gates based on Multi Lane Free Flow (MLFF) using the Modified UTAUT Model. This study was then analyzed using Moderate Linear Regression using SEM-PLS to find out the factors that influence the interest in using contactless Multi Lane Free Flow (MLFF) with the analysis of the effect of the variables Performance Expectancy, Effort Expectancy, Social Influence, Habit on the use of the new Multi Lane Free technology Flow (MLFF) by adding Technology Readness as a moderating variable using Partial Least Square (PLS). The results of the analysis show that the characteristics of the respondents are related to the interest in using MLFF which can be shown in terms of income, occupation, gender, age, frequency of use of toll roads, segments of toll road use and reasons for using toll roads and the UTAUT Model, namely Performance Expatancy and Social Influence, have an effect on interest in using technology. MLFF except for the Effort Expatancy and Habit variables. Technology Readiness also supports the influence of UTAUT (Performance Expectancy, Effort Expectancy, Social Influence, Habit) on Behavior Intention except that the Performance Expaectancy variable does not depend on Technology Readiness and from the analysis results the use of MLFF is more efficient when used in dense cities like Jabodetabek and less efficient when used in the area is not congested because there is no delay at the toll gate. Keywords: Multi Lane Free Flow , Model UTAUT , Technology Readiness , SEM-PLS
THE EFFECT OF TRUST AND SATISFACTION AND COHESIVITY ON TEAM EFFECTIVENESS IN THE HUMAN RESOURCES DEVELOPMENT AGENCY OF EAST KALIMANTAN PROVINCE Rina Kusharyanti; Djoko Setyadi; Irsan Tricahyadinata
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 4, No 03 (2020): IJEBAR, VOL. 04 ISSUE 03, SEPTEMBER 2020
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v4i03.1331

Abstract

This study aims to determine what factors influence the increased effectiveness of the team at the Human Resources Development Agency of East Kalimantan Province. This study uses a cross-sectional design that is data collection that is conducted one time at a predetermined respondent with data analysis used is the partial least square (PLS) approach. A high level of trust will have a positive effect on the greater team effectiveness, so that at the same time team members will feel satisfaction in working with the group which will then affect the success of the team to achieve group goals. Thus, the more team members who are satisfied with the team, the better the performance of the interdependent team in completing the given task.
THE INFLUENCE OF COMMUNICATION AND PERSONALITY ON COMMUNITY SATISFACTION THROUGH THE SERVICE QUALITY OF PARANGJORO VILLAGE OFFICE EMPLOYEES JFX Susanto Soekiman
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 2 (2023): IJEBAR, VOL. 07 ISSUE 02, JUNE 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i2.10979

Abstract

This study aims to determine the effect of communication variables and personality variables on community satisfaction variables through service quality variables. The type of research used is descriptive research through a quantitative approach with data collection techniques through questionnaires and the data analysis technique used is path analysis with the help of the SPSS version 26 application. X1) and Personality (X2) have a direct effect on the Service Quality variable (Y), there is only a direct influence on the Communication variable (X1) and the Service Quality variable (Y) on the Community Satisfaction variable (Z), there is no indirect effect on the variable Communication (X1) on the Community Satisfaction variable (Z) through the Service Quality variable (Y), and there is an indirect influence on the Personality variable (X2) on the Community Satisfaction variable (Z) through the Service Quality variable (Y). Based on the results of the study, it is hoped that the Parangjoiro Village office employees can improve service quality, improve communication and personality in order to create better Parangjoiro Village community satisfaction and researchers hope that further research can add other variables to make research more accurate.
THE PURCHASE DECISION IN VIEW OF BRAND EQUITY, HEALTHY LIFESYTLE, AND BRAND AMBASSADOR (Study on Lemonilo Noodle Consumers in Pasar Kliwon Surakarta Sub-district) Putri Deta Prasetyanti; Bambang Mursito; Istiqomah Istiqomah
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 1 (2023): IJEBAR, VOL. 07 ISSUE 01, MARCH 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i1.9205

Abstract

The objective of this investigation is to explain the impact of brand equity, healthy lifestyle, and brand ambassador on decisions of purchasing for Lemonilo Noodles in Pasar Kliwon Surakarta Sub-district. This research applied quantative descriptive approach. The subject of this investigation is Lemonilo Noodles Consumers in Pasar Kliwon Surakarta Sub-district within period of 3 months with a samples of 100 respondents according to the 2014 Ferdinand formula. Non-probability sampling was utilized in this investigation and purposive sampling was used to determine the sample size. A likert scale was used to collect data. Using the classical assumption test, multiple linear regression analysis model, the t-test, and the coefficient of determination. This study demonstrates that there is a positive and significant influence on brand equity, healthy lifesytle, and brand ambassador variables. The coefficient determination test yielded an Adjusted R Square value of 0,664 indicating that brand equity, healthy lifestyle and brand ambassador variables influence the purchase decision of lemonilo noodles in Pasar Kliwon Surakarta Sub-district, while other variables explain the remainder. Keywords: Brand Equity, Healthy Lifestyle, Brand Ambassador, and Purchace Decision
ONLINE PURCHASE DECISIONS: ANALYSIS E-SERVICE QUALITY AND INFORMATION QUALITY IN TOKOPEDIA La Ode Sugianto; Titis Purwaningrum; Siti Chamidah
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 3 (2022): IJEBAR, Vol. 6 Issue 3, September 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i3.6508

Abstract

This study aims to determine the effect of E-service quality and information quality on online consumer purchasing decisions at Tokopedia, Madiun Regency. The type of research used is descriptive quantitative research. This study uses the Non Probability Sampling technique using the Accidental Sampling approach. The analysis technique uses statistical analysis, statistical test with linear regression test, determination test and t test and f test. The results of this study indicate that the E-service quality variable has a significant effect on online purchasing decisions at Tokopedia, Madiun Regency. The information quality variable has a significant effect on online purchasing decisions at Tokopedia, Madiun Regency. E-service quality and information quality simultaneously have a significant effect on online purchasing decisions at Tokopedia, Madiun Regency. The value of the R Square when converted into percent is 58.7%. This percentage explains that the variables of e-service quality and information quality are able to influence the variables of consumer online purchasing decisions at Tokopedia, Madiun Regency by 58.7% and the rest is influenced by other variables outside the study, which is 41.3%, so there is still a chance variables outside the study that affect purchasing decisions.
THE INFLUENCE OF SYSTEM QUALITY, INFORMATION QUALITY, SERVICE QUALITY AND COMPUTER ANXIETY ON USER SATISFACTION IN THE DANA APPLICATION Fatmawati, Erina Farah; Fitriati, Azmi; Fakhruddin, Iwan; Pandansari, Tiara
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8, No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.12210

Abstract

This research aims to determine the influence of system quality, information quality, services quality and computer anxiety on user satisfaction of dana application. Sampling in this research used to Accidental Sampling technique with a sample size of 100 respondents who used the dana application. The analytical method used is Structural Equation Modeling (SEM) with a Partial; Least Square (PLS) approach. The research results show that system quality and service quality have a positive effect on dana application user satisfaction. Meanwhile, information quality and computer anxiety have no effect on user satisfaction with dana application.
THE INFLUENCE OF THE WORK ENVIRONMENT AND COMMUNICATION ON EMPLOYEE PERFORMANCE THROUGH TEAM WORK AS A MEDIATING VARIABLE AT DPUPR KARANGANYAR OFFICE Bherliana Vanny Pramesti; Ida Aryati Dyah; Supawi Pawenang; Endah Kristiani
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 3 (2023): IJEBAR, VOL. 07 ISSUE 03, SEPTEMBER 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i3.11137

Abstract

This study aims to examine the relationship between the work environment, communication on employee performance mediated by Team Work study at DPUPR Karanganyar office. The population in this study was 181 respondents. The sampling technique in this study uses a non-propability sampling approach with Saturation Sampling technique, which is a sampling technique using a total population of 181 employees. Based on the results of research that has been done, it can be concluded that direct influence without going through mediating variables of the work environment affects employee performance, communication affects employee performance, Team Work affects employee performance. While the influence of variables through work environment mediation variables on employee performance with Team Work mediation has a significant effect and communication variables on employee performance mediated by Team work has a significant effect. Keywords: Work Environment, Communication, Team Work, Employee Performance
INCREASING CUSTOMER LOYALTY THROUGH SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE DIGITAL ERA Adi Sofyana Latif; Teguh Setiawan Wibowo; Tanti Widia Nurdiani; Erina Alimin; Yayat Suharyat
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 2 (2023): IJEBAR, VOL. 07 ISSUE 02, JUNE 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i2.9060

Abstract

This research is motivated by the importance of consumer loyalty for companies. This study aims to determine and analyze the effect of service quality and customer satisfaction on customer loyalty in the Digital Era. The research method used in this research is descriptive method with a quantitative approach. The sample in this study were 100 consumers using a random sampling technique. Collecting data using questionnaires distributed to consumers. The instruments used have been tested for validity and reliability. The collected data were analyzed using the classical assumption test and multiple linear regression using excel and SPSS. The results of this study indicate that 1) Service quality has a positive and significant effect on consumer loyalty in the digital era, 2) Customer satisfaction has a positive and significant effect on customer loyalty in the digital era, and 3) Service quality and customer satisfaction have a positive and significant effect on customer loyalty in the digital Era. The findings of this study indicate that if companies want to increase consumer loyalty, companies must also improve service quality and customer satisfaction in the digital era.
THE EFFECT OF BRAND EXPERIENCE, BRAND IDENTIFICATION, BRAND AUTHENTICITY, AND BRAND LOVE ON BRAND LOYALTY IN WAROENG KALIGARONG RESTAURANT IN SEMARANG CITY Anita Meilawati; Augusty Tae Ferdinand
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 4 (2022): IJEBAR, Vol. 6 Issue 4, December 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i4.7093

Abstract

The development of the restaurant industry sector in Indonesia is growing. The development of the restaurant industry sector is one of the sectors driving economic growth that can increase national income. This can be seen from the consistency of the number of new restaurant and hotel openings throughout Indonesia. In addition, the restaurant industry sector in Indonesia is a popular and promising culinary business. The purpose of this study was to determine the effect of brand experience, brand identification, brand authenticity, brand love and brand loyalty. Analysis using SEM showed several findings:Brand Experienceon Brand Identification shows that there is a significant and positive effect, Brand Identification on Brand Love shows that there is a significant and positive influence, Brand Authenticity on Brand Love shows that there is a significant and positive influence, Brand Identification on Brand Loyalty shows that there is a significant and positive influence and Brand Love on Brand Loyalty shows that there is a significant and positive influence Keyword : Brand Experience, Brand Identification, Brand Authenticity, Brand Love, Brand Loyalty, SEM

Page 91 of 215 | Total Record : 2145

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