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Jurnal Manajemen Dirgantara
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 22527451     EISSN : 26220946     DOI : -
Core Subject : Science, Education, Engineering,
Decision Sciences, Operations Research & Management Education Industrial & Manufacturing Engineering Transportation
Jurnal Manajemen Dirgantara is a scientific journal published by Sekolah Tinggi Teknologi Kedirgantaraan. Jurnal Manajemen Dirgantara was first published in 2008 with registered number ISSN 2252-7451 (Print) and ISSN 2622-0946 (Online), is a peer-reviewed journal published two times a year (July and December). Jurnal Manajemen Dirgantara is intended to be the journal for publishing articles reporting the results of management research on aviation.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 303 Documents
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Pengaruh Pelayanan Unit Costumer Service dan Informasi terhadap Kepuasan Pelanggan PT Angkasa Pura Indonesia di Bandar Udara Adi Soemarmo Boyolali Rohmadhani, Affit Aulia; Fakhrudin, Arif
Jurnal Manajemen Dirgantara Vol 18 No 2 (2025): Jurnal Manajemen Dirgantara, Desember 2025
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v18i2.1418

Abstract

This study aims to analyze the influence of Customer Service and Information unit services on customer satisfaction at PT Angkasa Pura Indonesia at Adi Soemarmo Airport, Boyolali. The method used is quantitative through a survey of 100 respondents who have used the service. Data analysis was carried out by testing validity, reliability, normality, linearity, simple linear regression, t-test, and coefficient of determination (R²) using SPSS. The results of the validity test indicate that all questionnaire items are valid, and the reliability test shows reliability. The data is stated to be normally distributed. The results of the regression test indicate that Customer Service and Information unit services have a significant effect on customer satisfaction, with a significance value of <0.05 and a coefficient of determination of 0.455. This means that 45.5% of customer satisfaction is explained by service variables, while the rest is influenced by other factors. The conclusion of this study is that improving the quality of Customer Service and Information services has an important role in increasing customer satisfaction in the airport environment.
Dinamika Pendapatan Tiket Penerbangan Domestik PT Garuda Indonesia Tbk Saifuloh, Nur Imam; Panggabean, Bungaran; Butarbutar, Sopar Tumpak Rensius
Jurnal Manajemen Dirgantara Vol 18 No 2 (2025): Jurnal Manajemen Dirgantara, Desember 2025
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v18i2.1427

Abstract

The main revenue of service companies engaged in the aviation industry comes from the sale of passenger tickets, and PT Garuda Indonesia Tbk is no exception. However, there was a drastic decline when the covid-19 pandemic hit which limited the mobility of people. This study is directed at comparing pre- and post-pandemic conditions, which will then lead to an analysis of domestic flight ticket revenue factors. A quantitative approach is used to dissect the problem with paired sample t-test and exploratory factor analysis (EFA). The initial test uses secondary data in the form of pre- and post-pandemic airplane ticket revenues for each of the 15 periods (months). Meanwhile, the second test used primary data collected through distributing questionnaires to 60 respondents who use economy aircraft type B737-800NG on domestic routes. The results showed a significant difference in pre and post-pandemic airplane ticket revenues. After an in-depth study, of the six proposed determinant variables, two of them can be considered as determinants, namely maintenance as factor 1 and price as factor 2. The remaining four variables, namely punctuality, audio video services, aircraft cleanliness and seat comfort, are categorized in factor 1. These findings support the importance of airline marketing strategies, especially setting competitive ticket prices and excellent service to its users. The more affordable the price offered plus the better the service. The practical implications for management are (1) operational efficiency such as aircraft fleet optimization or digitization and automation of business processes, (2) product and service segmentation by offering tiered services and ticket bundling, (3) utilization of technology by opening application-based services and loyalty programs, (4) strategic partnerships, especially hotels, restaurants and land transportation, and (5) focus on customer satisfaction.
Pengaruh Penerapan Sweeping Bagasi Penumpang Maskapai Citilink terhadap Optimalisasi Kinerja Petugas Boarding Gate PT Gapura Angkasa Yogyakarta International Airport Fauziah, Syifa; Syahputri, Khofifah Indah
Jurnal Manajemen Dirgantara Vol 18 No 2 (2025): Jurnal Manajemen Dirgantara, Desember 2025
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v18i2.1469

Abstract

Aviation, as an important mode of transportation, demands strict safety standards, one of which is through the implementation of baggage sweeping. Citilink at Yogyakarta International Airport has implemented baggage sweeping to improve safety and operational efficiency. This process involves the vital role of ground handling officers in ensuring flight security. However, officers face obstacles in the form of a lack of understanding and passenger resistance to the baggage sweeping policy. These obstacles have the potential to affect officer performance and passenger satisfaction. Therefore, proper baggage sweeping management is necessary to maintain security without reducing service quality. This study aims to analyze the effect of baggage sweeping implementation on optimizing the performance of departure gate officers. The research method used is quantitative with data collection through questionnaires. The study respondents included all 45 departure gate officers of PT Gapura Angkasa at Yogyakarta International Airport. Data analysis was conducted using SEM PLS 4.0 through validity, reliability, R-square, and hypothesis testing. The results showed that the implementation of baggage sweeping had a positive and significant effect on officer performance with a coefficient of 0.821 and an R-square of 0.673. Strict baggage inspection procedures are the most dominant factor, while reducing baggage damage and punctuality of boarding require further attention.

Page 31 of 31 | Total Record : 303

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