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Jurnal Manajemen Dirgantara
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 22527451     EISSN : 26220946     DOI : -
Core Subject : Science, Education, Engineering,
Decision Sciences, Operations Research & Management Education Industrial & Manufacturing Engineering Transportation
Jurnal Manajemen Dirgantara is a scientific journal published by Sekolah Tinggi Teknologi Kedirgantaraan. Jurnal Manajemen Dirgantara was first published in 2008 with registered number ISSN 2252-7451 (Print) and ISSN 2622-0946 (Online), is a peer-reviewed journal published two times a year (July and December). Jurnal Manajemen Dirgantara is intended to be the journal for publishing articles reporting the results of management research on aviation.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 295 Documents
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Pengaruh Kompensasi dan Disiplin Kerja terhadap Kinerja Karyawan pada PT. Pilar Kreasi Mandiri Arya Fauzy Al askari; Rony Edward Utama
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1170

Abstract

This study aims to test and analyze the effect of compensation and work discipline on employee performance at PT. Pilar Kreasi Mandiri. The method of data collection in this study was by distributing questionnaires to 50 respondents of PT. Pilar Kreasi Mandiri. The method used is an associative quantitative method using primary data and secondary data. Data analysis techniques used are validity test, reliability test, classical assumption test, determination coefficient analysis (adjusted R2), multiple linear regression analysis, hypothesis testing using SPSS Version 20. The results show that compensation and work discipline have a positive and significant effect on employee performance. Based on the analysis of the determination coefficient, the R Square is 0.861 or 86.1%, while the remaining 13.9% is influenced by other variables that are not studied or observed.
Kajian Beban Kerja pada Industri Perhotelan I Wayan Kiki Sanjaya; I Made Arya Astina; I Ketut Muliadiasa; Gusti Ayu Praminatih
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1171

Abstract

This research is motivated by the gap in the front office department team in carrying out their duties. The reality of complaints from guests due to the check-in and check-out process taking too long, as well as unfulfilled guest requests for previously booked rooms, does not seem to be in accordance with management's expectations. The purpose of this study was to analyze the workload of the receptionist/GSA, bellboy/BSA, telephone operator, and guest relation officer (GRO) at The Haven Seminyak Bali. The research conducted at The Haven Seminyak Bali used quantitative analysis techniques (descriptive statistics), consisting of workload analysis and workforce needs analysis. In obtaining data to support this research, interview techniques, questionnaire techniques, and documentation were used. The results of the study showed that the number of employees was insufficient to carry out the workload so that there was a shortage of employees in that section. As a result, when conditions are busy, severe conditions that are not ideal for working occur.
PERAN KELELAHAN EMOSIONAL SEBAGAI PEMEDIASI PADA PENGARUH TUNTUTAN PEKERJAAN, DUKUNGAN SUPERVISOR, DAN REKAN KERJA TERHADAP WORK-FAMILY CONFLICT (STUDI DI PT TMNC MANUFACTURING INTERNATIONAL) Dewangga Aji Wardana; Jati Waskito
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1175

Abstract

The purpose of this study was to analyze the role of emotional exhaustion as a mediator in the influence of job demands, superior support, and coworkers on work-family conflict (study at PT TMNC Manufacturing International). This research method is quantitative. The population in this study were employees of PT TMNC Manufacturing International with a total of 6421 employees. The sampling technique in this study was purposive sampling and non-probability sampling. Data were collected through a survey using a questionnaire. The number of samples in this study was 125 samples. The data used in this study were primary data. The data analysis technique used path analysis with the help of statistical software with SEM-PLS. The results of this study are job demands have a positive and significant effect on emotional exhaustion. Superior support has a negative effect on work-family conflict. Coworker support has a negative effect on emotional exhaustion. Job demands have a negative effect on work-family conflict. Superior support has a negative effect on work-family conflict. Coworker support has a negative effect on work-family conflict. Emotional exhaustion has a positive effect on work-family conflict. Emotional exhaustion fully mediates from job demands to work-family conflict. The results of the coefficient test between superior support and work-family conflict indicate that specific values ​​do not have a direct effect through emotional exhaustion. The results of the coefficient test between superior support and work-family conflict indicate that specific values ​​do not have a direct effect through emotional exhaustion.
Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan Gojek Wilayah Jakarta Erlinda Nafisah Hanan; Dika Ariska Silviana; Fariz Maulana Noorend; Muhammad Abdullah
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1181

Abstract

This study aims to elucidate the relationships and impacts between independent and dependent variables within the context of online transportation services, which have gained significant relevance in the digital age. The independent variables examined are service quality and price, while the dependent variable is customer satisfaction with Gojek in Jakarta. The study population and sample consist of 96 Gojek users from Jakarta, selected through non-probability sampling using purposive sampling techniques. Sample criteria included Gojek service users residing in Jakarta, aged 17 or older, and who have utilized Gojek services in the past month. Data were gathered via questionnaire distribution and analyzed employing linear regression analysis. This study tested three hypotheses: (1) Service quality affects Gojek customer satisfaction in Jakarta; (2) Price influences Gojek customer satisfaction in Jakarta; (3) Both service quality and price together impact Gojek customer satisfaction in Jakarta. Findings reveal that both independent variables exert a positive and significant effect on customer satisfaction, both individually and collectively. The study concludes that enhancements in service quality and appropriate pricing strategies can improve customer satisfaction. The implications of these findings suggest that Gojek management should continue to prioritize improvements in service quality and pricing strategies to sustain and augment customer satisfaction in Jakarta.
Pengaruh Training Flight Terhadap Keselamatan Penerbangan di Airnav Indonesia Unit Bandar Lampung Fairlya Anissanadhea; Surya Tri Saputra; Ahsonul Anam
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1182

Abstract

This research aims to quantitatively analyze the influence of training flight on flight safety in the environment of the Airnav Indonesia at the Bandar Lampung Unit Office. This study originates from an incident where a training flight did not follow ATC’s instructions, resulting in the failure to maintain minimum separation and endangering aviation safety. The quantitative method is employed with data collection through a questionnaire focusing on the perceptions and experiences of ATC regarding the impact of flight training on flight safety. The respondents in this study are air traffic controllers (ATCs) at Airnav Indonesia Bandar Lampung. The collected data will be analyzed to assess the extent to which flight training contributes to the level of flight safety. The research results indicate that the training flight received a score of 342 with a percentage of 68.4%, while flight safety achieved a score of 433 with a percentage of 86.6%. Data analysis shows a strong relationship between training flight and flight safety, with a correlation coefficient of 0.755 and a determination coefficient of 0.571. A simple linear regression test indicates a significant influence between training flight and flight safety, with the equation Y = 21.963 + 0.624X. The research outcomes are expected to provide a deeper understanding of the tangible impact of flight training on various aspects of flight safety. Utilizing a questionnaire-based approach, the study will highlight ATC's perceptions regarding of training flight in influencing the improvement of flight safety. The findings are anticipated to contribute to the development of more effective flight training policies, considering significant factors that influence flight safety. The practical implications of this research are expected to offer data-driven recommendations for Airnav Indonesia Bandar Lampung to enhance the effectiveness of flight training programs and ultimately optimize flight safety at the local level.
Pengaruh International Event terhadap Pelayanan Lalu Lintas Penerbangan di AirNav Indonesia Cabang Lombok Aisyah Rahmayani; Djoko Jatmoko
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1183

Abstract

This study aims to analyze the impact of international events on air traffic services. To what extent do spikes in traffic and international event activities affect service quality, and provide new insights. The study was conducted during the implementation of MotoGP and World Superbike International on Lombok Island, and data processing was carried out at AirNav Indonesia Lombok Branch. The analysis method used is a quantitative method. The population includes all air traffic control personnel on duty at Zainuddin Abdul Madjid International Airport. This study uses a total sampling technique. Data collection was carried out through observation studies, questionnaires, interviews and literature studies containing flight data both taking off and landing during the event. The questionnaire distributed focused on personnel services during this event. The results show that there is an influence of international events on air traffic services with a T-test value on the sample of 0.0001.
DESAIN AIR TRAFFIC SERVICE ROUTE PENERBANGAN SURABAYA MENUJU SINGAPURA DAN MALAYSIA GUNA EFISIENSI PENERBANGAN Mutiara Ayu Umi Hanifah; Djoko Jatmoko; Lina Rosmayanti; Umi Salamah
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1184

Abstract

Air traffic service (ATS) routes are essential to optimize flight efficiency, safety, security, and comfort. This study aims to improve safety, operational efficiency, air traffic management, and pilot comfort in the airspace managed by Perum LPPNPI Surabaya Branch by designing a new ATS route. The existing international ATS route from Surabaya to Singapore and Malaysia is limited to one path via RAMPY and SUMDI, which causes inefficiency, traffic conflict, and pilot discomfort. To address these issues, this study conducted an extensive analysis of air traffic data, conflict risk, and operational efficiency. Using a research and development methodology guided by the ICAO 9906 Document Quality Assurance framework, an alternative route named the conventional ATS route was developed based on the user preferred route (UPR) concept. This study used quantitative and qualitative methods, including simulation and data evaluation, to validate the new route. The findings show that the new ATS route significantly improves operational safety and efficiency, reduces traffic conflict, and improves pilot comfort. The new route provides greater flexibility for pilots and supports more effective air traffic management, which is a major improvement over the current route. These improvements are essential to accommodate the ever-increasing demand for air traffic while ensuring safety and comfort. Thus, conventional ATS routes not only address current challenges but also lay the foundation for future improvements in air traffic management and pilot operations, highlighting the importance of continued advancement in aviation infrastructure.
Rancangan Air Traffic Service Route antara VOR “GTL” Gorontalo dan VOR “MKS” Makassar Christian Adrian Juniartha; Surya Tri Saputra; Eka Justiciana Kusumawati
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1185

Abstract

The Djalaluddin Gorontalo Airport is the main gateway facility for air transportation that connects Gorontalo province with other regions. Air navigation services at Djalaluddin Gorontalo airport are organized by Perum LPPNPI Gorontalo Sub-Branch. Djalaluddin Gorontalo Airport serves various flight routes to and from Gorontalo. One of the flight routes served is the Makassar - Gorontalo - Makassar flight route. In providing air traffic services and handling the flight, there is no route connecting Makassar and Gorontalo so the W32 route is used. Route W32 is an ATS Route that is frequently traveled by flights to and from various destinations. The use of the W32 route by flights on the Makassar - Gorontalo - Makassar route creates problems in the form of potential conflicts, complexity and traffic density on the W32 route. Alternatives to the use of the W32 route with direct routing is often an option for ATC and pilots but it raises safety issues because direct routing does not have the protection against obstacles and terrain provided by an ATS route. Research was conducted with the aim of overcoming these problems. The method used was Level 1 research and development (RnD) method. The RnD method was chosen to design an ATS route that suits the needs of users at Perum LPPNPI Gorontalo Sub-Branch and Perum LPPNPI MATSC Main Branch. The results showed that creating a new ATS route can be the answer to the problems that occur and accommodate the UPG - GTO - UPG route.
Pengalaman Pelanggan terhadap Minat Berkunjung Kembali pada Glamping Forest Garden Batulayang Lioe Lyly Soemarni; Andine Sentana Wiradinata; Asep Parantika
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1210

Abstract

This research intends to examine how much influence the effect customer experience revisit intention at Forest Garden Batulayang glaGlamping that it can help investors, manufacturers, and owners of glamping to understand and develop glamping’s quality through customers' experiences, which hopes to increase revisit intention so it can help glamping tourism development. This research uses a quantitative method. Data was collected using a questionnaire with a Likert scale, which was distributed by purposive sampling on a non-probability sampling technique with sample criteria that had used glamping services at Forest Garden Batulayang. Data were processed by SPSS version 22 for Windows and tested for data validity, reliability, and normality. Data was also analyzed using the hypothesis test and simple linear regression. The result of this research explains that there was an impact on customers' experiences that significantly influence revisit intention at Forest Garden Batutayang glamping by 67,9% from 92 samples analyzed from the 1109 population.
Analisis Elemen Kunci Brand Equity Citilink pada Wilayah Tangerang: Evaluasi Mendalam dalam Konteks Industri Penerbangan Asep Rana Purwadi; Kharisma Dewi Yasinta; Dini Yerinda; Rafelia Aurelien; Muhammad Abdullah
Jurnal Manajemen Dirgantara Vol 17 No 2 (2024): Jurnal Manajemen Dirgantara, Desember 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i2.1215

Abstract

This study aims to analyze the brand equity of Citilink in the Tangerang region, focusing on four key dimensions: brand awareness, brand association, brand perceived quality, and brand loyalty. Brand equity is a crucial factor influencing consumer decisions when selecting a brand. A mixed-method approach was employed for this research. The qualitative aspect involved descriptive analysis to systematically describe phenomena related to brand awareness, brand perceived quality, and brand loyalty. The quantitative approach tested hypotheses concerning brand association using the Cochran Q test compared to the Chi-Square table. The sample comprised 96 airline service users in Tangerang, selected through purposive sampling, with criteria including residence in Tangerang, age of at least 17 years, and having used airline services within the past three months. The findings indicate that Citilink enjoys very high brand awareness, with nearly all respondents recognizing the brand. Citilink's brand association is generally positive, particularly concerning affordable ticket prices and friendly service. The brand’s perceived quality is rated positively by the majority, covering aspects such as comfort, safety, and customer service. Additionally, most Citilink customers exhibit high loyalty and satisfaction with the services provided. The study recommends that future research be conducted across various regions in Indonesia to compare Citilink's brand equity with other airlines in different regional contexts. Further in-depth studies on brand associations, including the impact of price, service, and promotions on consumer perceptions, are suggested. Future research should also evaluate the effects of changes in logo design and visual elements on brand awareness and brand association. Additionally, qualitative methods such as in-depth interviews or focus group discussions are recommended to gain deeper insights into customer satisfaction and dissatisfaction. Evaluating pricing and promotional strategies, along with the impact of social and digital media on brand equity, will also be crucial for future studies.

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