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Journal of Enterprise and Development (JED)
Published by Universitas Islam Negeri Mataram
ISSN : 27153118     EISSN : 26858258     DOI : https://doi.org/10.20414/jed
Core Subject : Economy,
Economics, Econometrics & Finance
The Journal of Enterprise and Development (JED) is published by the Faculty of Islamic Economics and Business, Mataram Islamic State University. The scope of JED includes tourism, finance, economics, business and entrepreneurship. JED focuses on theoretical and applied research from all fields in tourism, finance, economics, business and entrepreneurial studies.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 442 Documents
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Factors affecting customer loyalty in the logistics service industry: A mediating effect of customer satisfaction Sekarwati, Desy Ayu
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

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Abstract

Purpose — This study aims to analyze the effect of service quality and customer experience on customer loyalty in the logistics service industry, with customer satisfaction as a mediating factor.Method — This research employed a quantitative approach, focusing on the JNE customers residing in Sarirogo Village as the targeted population. To ensure a representative sample, purposive sampling technique was utilized, resulting in a sample size of 100 respondents. The assessment of the external model's validity and dependability was conducted through the application of SmartPLS. The hypotheses were then tested utilizing the model output obtained from SmartPLS..Result — The findings of this research indicate that service quality significantly contributes to enhancing customer satisfaction. Additionally, the study demonstrates a positive association between customer experience and customer satisfaction. Moreover, customer satisfaction plays a crucial role in fostering customer loyalty. However, it is important to note that service quality and customer experience do not directly impact customer loyalty in this study's results. Interestingly, when examining the relationship between service quality and customer loyalty, it becomes evident that customer satisfaction acts as a mediator, effectively influencing the connection between the two factors in a positive manner. Similarly, in the case of the relationship between customer experience and customer loyalty, customer satisfaction also acts as a mediating variable, playing a positive role in linking the independent variable to the dependent variable.Contribution — This study contributes by revealing the impact of service quality and customer experience on customer loyalty mediated by customer satisfaction within the logistics service industry.
Board of directors and firm performance in mining companies: Mediating analysis of intellectual capital and sustainability reporting Arniati, Tutik; Muslichah, Muslichah
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

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Abstract

Purpose — This study aims to analyze the direct and indirect effects of board of directors on firm performance.Method — This study focuses on a population of mining sector companies that went public on the Indonesia Stock Exchange between 2019 and 2021. We analyzed a sample of 30 such companies. Our independent variable is the role of the board of directors, while the dependent variable is the performance of the company. We further examined intellectual capital and sustainability reporting as mediating variables. For our analysis, we employed the Partial Least Squares method using the SmartPLS version 3 software.Result — This study elucidates that while independent board directors do not directly influence a firm's performance, they significantly impact its intellectual capital, comprising knowledge, experience, intellectual property, and employee capabilities. This intellectual capital directly influences the firm's performance, suggesting an indirect route by which independent directors contribute to the firm's success. Moreover, independent directors also directly affect the firm's sustainability reporting, encompassing the disclosure of its economic, environmental, and social impacts. Like intellectual capital, sustainability reporting also impacts the firm's performance, providing another indirect pathway for independent directors to affect performance. Thus, intellectual capital and sustainability reporting serve as mediators between independent directors and firm performance, underscoring the crucial, albeit indirect, role these directors play in propelling a firm's success.Contribution — This research provides a valuable contribution to the academic community. First, this study integrates previous research into one research model. Second, this study examines sustainability reports as a mediating variable that is rarely studied.
The relationship between work-family conflict, workload, and employee performance of female nurses: The moderating role of job satisfaction Mitra, Diandita Syurya; Herri, Herri; Games, Donard
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

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Abstract

Purpose — This study seeks to explore the relationship between work-family conflict, workload, and employee performance, with a specific focus on the moderating role of job satisfaction.Method — The study was carried out at dr. Rasidin Padang Hospital and utilized both descriptive statistical analysis and inferential analysis with SmartPLS 4.0 as the analytical tools. The research involved a sample of 94 participants.Result — The findings indicated that nurse performance is influenced by work-family conflict, workload, and job satisfaction. Additionally, job satisfaction was found to moderate the associations between work-family conflict and nurse performance, as well as between workload and nurse performance.Contribution — This study contributes to the academic literature by incorporating job satisfaction variables to assess nurse performance satisfaction, utilizing a different research location and software (SmartPLS) compared to previous studies, and uniquely focusing on nurses' workload challenges related to working time and limited days off.
Determinants of agricultural companies’ firm value listed on the Indonesia Stock Exchange Valencia, Valencia; Haryanto, Hery
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

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Abstract

Purpose — The goal of this study is to examine how firm size, corporate social responsibility, capital structure, profitability, and firm age impact the firm value of agricultural companies listed on the Indonesia Stock Exchange (IDX).Method — We employed the purposive sampling method to select a sample of 12 oil palm plantation companies listed on the Indonesia Stock Exchange (IDX) for the period between 2013 and 2021. The secondary data, comprising both quantitative and qualitative data, were collected from the websites of these sample companies. To analyze the collected sample, we utilized the panel regression analysis method by employing Stata 17 and SPSS (Statistical Product and Service Solutions) software.Result — We found that firm size had a significant and negative impact on firm value. However, corporate social responsibility, capital structure, profitability, and firm age did not show any significant impact on firm value.Contribution — This study contributes to the academic literature by examining oil palm plantation companies over a nine-year period and incorporating control variables such as profitability, firm size, and firm age.
Unraveling the relationship between trade openness, economic growth, and financial development in Nigeria Atoyebi, Esther Olayinka; Oseni, Isiaq Olasunkanmi; Ogede, Jimoh Sina; Adegboyega, Soliu Bidemi
Journal of Enterprise and Development (JED) Vol. 6 No. 1 (2024): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v6i1.7651

Abstract

Purpose — This study examines the impact of trade liberalization and economic growth on financial development and suggests policies to enhance financial stability.Method — The study utilizes an Autoregressive Distributed Lag Model to analyze the presence of co-movement within the context of trade openness and economic growth on financial development in Nigeria. Additionally, the technique allows for a dynamic assessment of the short and long term.Result — Our findings for Nigeria spanning from 1990 to 2021 demonstrate a positive long-term relationship between trade openness and financial expansion, while economic growth has a negative short-term impact on financial expansion.Contribution — This study contributes to the frontier of knowledge by uncovering the interplay among Nigeria's trade openness, economic prosperity, and financial development, which has been overlooked. Additionally, it offers insights into the specific dynamics and mechanisms operating within the Nigerian context by scrutinizing relevant economic indicators.
Impact of electronic Word-of-Mouth, product quality, and brand image on purchasing decisions in the skincare industry Sepfiani, Putri; Nst, Muhammad Lathief Ilhamy; Harahap, Muhammad Ikhsan
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

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Abstract

Purpose — This paper aims to investigate how electronic Word of Mouth (e-WOM), product quality, and brand image influence consumer purchasing decisions in the skincare industry.Method —  This study utilizes a quantitative research method involving 100 consumers of cosrx skincare products as respondents. The researchers adopted non-probability sampling techniques, specifically purposive sampling, to select participants for the study. Primary data was collected through questionnaires distributed on Twitter, where respondents provided direct responses using a Likert scale. To analyze the data and assess the positive and significant effects, the researchers employed Partial Least Squares Structural Equation Modeling (PLS-SEM) version 4.0.Result — The findings of the study indicate that both e-WOM and product quality have a positive and statistically significant influence on consumer purchasing decisions. Additionally, the research highlights the mediating role played by brand image, which serves as a connecting factor between e-WOM, product quality, and the ultimate purchasing decisions of consumers. This suggests that a favorable brand image enhances the impact of positive e-WOM and product quality on consumers' willingness to make a purchase.Contribution — This research adds to the existing body of knowledge by specifically focusing on the skincare industry and providing empirical evidence for the interplay between e-WOM, product quality, brand image, and their influence on consumer purchasing decisions, while also uncovering the mediating role of brand image.
Assessing the potential and determinants of food crop sub-sector production in East Java, Indonesia Tanjung, Fahmi
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

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Abstract

Purpose — This study aims to identify the base and non-base areas within the food crop sub-sector and examine the relationship between agricultural land area, labor (farmers), and the Human Development Index in the production zones of the food crop sub-sector.Method — The research utilized Location Quotient analysis and logit regression analysis, employing the SPSS application as the analytical tool. The study sample consisted of 38 regencies/cities from East Java Province.Result — The results of this research reveal the specific areas encompassed within the food crops sub-sector base in East Java Province, namely: Pamekasan Regency, Blitar Regency, Madiun Regency, Nganjuk Regency, Probolinggo Regency, Trenggalek Regency, Jombang Regency, Kediri Regency, Magetan Regency, Ngawi Regency, Tuban Regency, Ponorogo Regency, Bangkalan Regency, Bondowoso Regency, Lamongan Regency, Sampang Regency, Situbondo Regency, Tulungagung Regency, and Pacitan Regency. Furthermore, the research outcomes highlight a significant correlation between the agricultural labor force (farmers) and production levels, encompassing both the base and non-base sectors of the food crop sub-sector within East Java Province. Conversely, the study reveals that the Human Development Index (HDI) and land area do not exert a statistically significant influence on production.Contribution — This study contributes by determining the regencies/cities in East Java Province classified as base and non-base areas of the food crops sub-sector. It explores the factors leading to such classifications. Unlike previous research focusing solely on base and non-base areas, this study comprehensively analyzes both categories within the food crops sub-sector.
Do e-service quality and e-recovery service quality affect e-satisfaction? A study on mobile banking users Kamil, Annita Maharani; Fordian, Dian
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-1 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

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Abstract

Purpose — This study aims to analyze the roles of e-service quality and e-recovery service quality on e-satisfaction in the mobile banking app.Method — The research method was conducted quantitatively using a descriptive-analytic method and verification analysis. A survey was conducted using a questionnaire instrument with 400 samples of active Indonesian mobile banking users. The collected data were analyzed using multiple regression analysis.Result — This study found that e-service quality and e-recovery service played a significant role in influencing the e-satisfaction of the users, both simultaneously and partially. The role of these two competencies is positive, indicating the progressive impact of e-service quality and e-recovery service quality on the users' e-satisfaction.Contribution — This research makes a significant academic contribution by providing valuable insights into the intricacies of e-service quality and e-recovery service quality concepts and their coherence with customer satisfaction in the context of marketing services, while also offering relevant and updated insights into the mobile banking subsector within the digital business landscape.
Nexus between socio-economic development, fiscal decentralization, and environmental quality: Evidence from Indonesia Prasetianto, Ardian; Kustiwan, Iwan
Journal of Enterprise and Development (JED) Vol. 5 No. 3 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v5i3.7973

Abstract

Purpose — The main objective of this study is to analyze the influence of socioeconomic development and fiscal decentralization on environmental quality in Indonesia, as well as to identify causal relationships between them.Method — The data utilized in this study are secondary data collected over the period from 2010 to 2020. Data sources were obtained from the Ministry of Environment and Forestry, the Central Bureau of Statistics, the Ministry of Finance, and the World Bank. This study uses a quantitative approach in dynamic panel data analysis with a generalized method of moments (GMM) estimation analysis. The causal relationship between environmental quality and the research variables is analyzed using the Granger causality test.Result — The study's findings indicate the presence of the reverse of an Environmental Kuznet Curve (EKC) relationship between Gross Regional Domestic Product (GRDP) per capita and environmental quality. Environmental quality is influenced positively and significantly by various factors, including human development, expenditure on environmental functions, poverty, and the manufacturing industry. On the other hand, fiscal transfers and urbanization have a negative and significant effect on environmental quality.Contribution — A more comprehensive analysis of the impact of development achievements in Indonesia on environmental quality indicators is needed at the provincial government level, considering economic development, social development, and governance aspects. This study also classifies research results based on three regional classifications and includes GMM estimation analysis, which has not been widely done.
Examining Sigma and Beta convergence of economic growth in South Sulawesi, Indonesia Fitrah, Fitrah; Razak, Abd Rahman; Sabir, Sabir
Journal of Enterprise and Development (JED) Vol. 5 No. Special-Issue-2 (2023): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

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Abstract

Purpose — The purpose of this study is to determine the convergence of economic growth in the regencies and cities of South Sulawesi.Method — The type of data utilized in this study is quantitative, sourced from secondary data obtained from the Indonesian central statistics agency/ Badan Pusat Statistik of the districts and cities within South Sulawesi Province. The convergence analysis in this study is divided into two categories, namely sigma convergence and beta convergence. The application of sigma convergence aims to assess the level of disparity based on economic growth.Result — The results of the sigma convergence analysis indicate that there has been sigma convergence in South Sulawesi Province from 2015 to 2022, as evident from the decreasing Unweighted Coefficient of Variation value. Furthermore, the analysis of beta convergence was conducted using both absolute convergence and conditional convergence models, focusing on the economic growth of all districts/cities in South Sulawesi. The findings also reveal that the average length of schooling does not have a significant effect on economic growth. However, investment demonstrates a significant impact on the economic growth of districts/cities within the province of South Sulawesi.Contribution — The academic contribution of this study lies in its novel focus on convergence analysis of economic growth in regions/cities within South Sulawesi Province, specifically investigating the potential catching-up process and convergence in rising per capita income, which has been relatively overlooked in prior research predominantly centered on overall economic development at regional or national levels.

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