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Review of Management and Entrepreneurship
Published by Universitas Ciputra Surabaya
ISSN : 25483536     EISSN : 25483552     DOI : https://doi.org/10.37715/rme
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Journal of research that examines the theory and application of entrepreneurship, management, and business. Publishing one year is twice, in April and October, by Universitas Ciputra, Review of Management and Entrepreneurship aims to: Promote a comprehensive approach to entrepreneurship, management, and business incorporating viewpoints of different disciplines; Strengthen academic exchange with other institutions; Encourage scientist, practicing entrepreneurs, and others to conduct research and other similar activities.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 110 Documents
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THE NEXUS OF SERVICE INNOVATION, SEAMLESS DELIVERY, AND CUSTOMER SATISFACTION IN DIGITAL PAYMENT ECOSYSTEMS FOR UNWAVERING CUSTOMER LOYALTY Indudewi, Yuanita Ratna; Stesio, Felix
Review of Management and Entrepreneurship Vol. 9 No. 2 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i2.4520

Abstract

Digital wallet transactions have experienced a surge surpassing that of mobile banking transactions since 2021. Following a substantial merger with Tokopedia, GoPay has emerged as the digital wallet provider with the highest number of active users. The objective of this study is to examine the extent to which service innovation and service delivery, as antecedents of customer satisfaction, markedly influence customer loyalty. Employing the purposive sampling method, the research involved 170 respondents. The data collected were subjected to analysis using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The findings of the research indicate a significant impact of service innovation, service delivery, and customer satisfaction on customer loyalty. Moreover, it is evident that service innovation and service delivery exert a noteworthy influence on customer satisfaction.
THE EFFECT OF PERCEIVED QUALITY AND PERCEIVED REPUTATION TOWARD ONLINE PURCHASING INTENTION OF ZALORA USER WITH TRUST AS THE MEDIATING VARIABLE Tjahyadi, Michael Brandon; Tjondro, Michelle Michiko
Review of Management and Entrepreneurship Vol. 9 No. 2 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i2.4647

Abstract

Due to an increase in individuals remaining at home and purchasing online, the COVID-19 pandemic has also hastened the growth of e-commerce in Indonesia. Furthermore, there have been some reports of unscrupulous merchants and counterfeit goods on e-commerce platforms, so it's crucial for customers to exercise caution and due diligence before making any transactions. The purpose of this research is to analyze the effect of perceived quality and perceived reputation toward purchase intention with the mediating variable of trust. The research conducted in quantitative analysis. The respondent participated in this research are 100 respondents. The data analyzed using Structural Equation Model using SmartPLS3 application. The result explained that perceived service quality, perceived reputation and trust significantly affect purchase intention. Perceived service quality and perceived reputation significantly affect trust. This study is shows that trust, reputation, service quality, and trust have a big effect on purchase intention. The result also found that trust is able to mediate perceived service quality and perceived reputation toward purchase intention. By focusing on these effects, people can make their marketing tactics more effective. Businesses like Zalora can make it easier for customers to buy from them by improving and strengthening these factors.
ANALYSIS OF THE TECHNOLOGY ACCEPTANCE LEVEL OF VIRTUAL REALITY TECHNOLOGY IN THE LEARNING PROCESS OF THE FACULTY OF PSYCHOLOGY CIPUTRA UNIVERSITY Gunadisastra, Stefanus; Choiruddin, Achmad
Review of Management and Entrepreneurship Vol. 9 No. 2 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i2.4718

Abstract

This study explores the acceptance of Virtual Reality (VR) technology in psychology education at Ciputra University. In the 2023/2024 academic year, VR was introduced for phobia therapy learning, prompting the need to measure its acceptance among students who were the first to receive instruction with VR technology. Understanding the acceptance of VR technology is crucial for informing academic and operational strategies. Using the Technology Acceptance Model 3 (TAM3), this study investigates factors such as perceived usefulness, ease of use, subjective norm, enjoyment, attitude, and behavioral intention, which have been used in previous research. A survey method involving 60 Bachelor students in Psychology in the Ciputra University will gather data, analyzed through Structural Equation Model Partial Least Square (SEM-PLS) via Smart PLS to identify significant factors affecting VR acceptance. The research aims to provide insights into barriers and motivators for VR adoption in academia, facilitating the development of effective strategies for integrating VR into psychology education. Ultimately, this study aims to enhance learning experiences and promote innovative teaching methods using VR technology. This study examines the relationships between various factors in the context of Virtual Reality (VR) technology adoption for learning. It reveals that subjective norms influence perceived usefulness, indicating that others' opinions can enhance students' perception of the benefits of VR technology. Moreover, perceived enjoyment affects perceived ease of use, indicating that students' comfort and enjoyment with the technology impact their perception of its ease of use. Ease of use, in turn, influences perceived usefulness and learning effectiveness, highlighting the importance of user-friendly VR devices for effective learning. Interestingly, ease of use does not directly affect attitude toward use, suggesting that the ease of using VR technology may not significantly impact individuals' motivation to explore its features. However, attitude toward use positively influences behavioral intention, indicating that individuals' interest in VR technology features influences their intention to use it for learning and recommend it to others. Overall, the study emphasizes the importance of social influence, user experience, and attitude in shaping individuals' intention to use VR technology for learning. It suggests expanding the research scope to include a broader range of respondents and additional supporting variables to further understand the factors affecting successful learning with VR technology across various disciplines.
The Effect of Transformational Leadership on Openness to Change with Organizational Trust as a Mediation Farahdiba, Dea; Adhihendra, Brian Gregory
Review of Management and Entrepreneurship Vol. 9 No. 2 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i2.5412

Abstract

This study investigates the mediating role of organizational trust in the relationship between transformational leadership and openness to change. Employing a descriptive quantitative approach, the research utilizes the Partial Least Squares (PLS) method. Data were collected using purposive sampling and analyzed with SmartPLS software. The questionnaire was distributed via Google Forms, allowing broad dissemination across Indonesia, and resulting in 293 respondents participating in the study. The findings indicate that transformational leadership significantly influences employees’ organizational trust, which, in turn, directly enhances their openness to change. However, this study has certain limitations, particularly regarding the sample, which comprises employees exclusively from the banking sector. Transformational leadership, however, is relevant across various organizational contexts. Another limitation lies in the focus on mediation as an indirect effect. The results of this study offer valuable insights for stakeholders in the banking sector, serving as a guideline to enhance employee well-being amidst organizational system changes. This is particularly pertinent given the recent acquisitions among Islamic banks in Indonesia. The study adopts transformational leadership theory to explore its application within the context of Indonesian Islamic banks, focusing on their employees as the study’s primary subjects
Constructing of Penta Helix Model Approach in Reducing Stunting and Upscaling Human Resource Capabilities in Surabaya Development : A Meta Synthesis Utomo, Priyo; Pratama, Devangga Putra Adhitya; Arifin, Syamsul; Waloyo; Sandyawati, Novi Sri
Review of Management and Entrepreneurship Vol. 9 No. 2 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i2.5679

Abstract

This research investigates the application of the Penta Helix Model in addressing two critical issues in Surabaya City: reducing stunting and upscaling human resource capabilities. The Penta Helix Model, which encompasses collaboration among academia, business, government, community, and media, offers a comprehensive framework for sustainable urban development. Meta synthesis as this research method reffered to synthesizes findings from recent and past research to identify effective strategies and their interrelationships within this model. Key strategies for reducing stunting include nutritional interventions such as micronutrient supplementation and fortification of staple foods, health care initiatives like the Integrated Management of Childhood Illness (IMCI) and growth monitoring, and educational programs that emphasize school-based nutrition and WASH (Water, Sanitation, and Hygiene) education. Community engagement through initiatives like Community-Led Total Sanitation (CLTS) and women's empowerment programs further supports these efforts, while effective governance and supportive policies provide the necessary environment for successful implementation. In upscaling human resource capabilities, the research highlights the importance of educational enhancement through vocational training and continuing professional development, health and wellness programs to maintain a productive workforce, and community empowerment via technology-driven approaches such as AI for socio-economic predictions. Business and economic development initiatives, coupled with technological innovations like mHealth solutions and remote sensing, are also crucial in aligning workforce skills with market demands and improving access to essential services. The research finding referred the interconnectedness of these strategies and the necessity of a collaborative approach within the Penta Helix Model. By leveraging the strengths of each stakeholder, Surabaya City can develop and implement comprehensive, inclusive, and sustainable interventions to address stunting and enhance human resource capabilities. This integrated approach not only improves public health and educational outcomes but also drives economic growth and resilience, contributing to the overall development of Surabaya City
Shaping Sustainable Practices: A Community-Based Social Marketing Perspective on Consumers and Entrepreneurs Pranatasari, Fransisca Desiana; Diva, Maria Angela; Ismawati, Anastasia Filiana; Sundari, Sun Sun
Review of Management and Entrepreneurship Vol. 9 No. 2 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i2.6459

Abstract

Global issues regarding environmental sustainability concerns and irresponsible consumption are now increasingly echoed. Therefore, this research is very important, to provide urgent solutions towards sustainable development. Both from the consumer and producer sides, they should gradually start to change their attitudes and consumption behaviors. The challenge is the lack of awareness or priority for environmentally friendly products to obstacles in the adoption of sustainable products. Therefore, better education and increased accessibility of environmentally friendly products are needed to encourage wider community participation, one of which is through the community. This study aims to explore the role of community-based social marketing so that they can shape lifestyles in accordance with sustainable practices. For this purpose, data was collected using a qualitative approach with interview, observation, and documentation data collection techniques on 20 key informants through convenience sampling, namely those who are actively involved in the community campaigning for a sustainable lifestyle, both community managers, entrepreneurs, and consumers themselves. The data is analyzed using content analysis. The results of this study show that social interaction in the context of community-based social marketing with other traditional markets. Community commitment encourages consumers & entrepreneurs to behave sustainably. These community norms and community identities influence sustainable behavior. Sustainable practices for entrepreneurs are more inclined towards tripple bottom line applications and for consumers are more inclined to more meaningful consumption applications. Furthermore, collaboration is also needed to really form a wider ecosystem in the context of massive synergy of sustainable lifestyles.
THE ROLE OF VALUE CONGRUENCE AND SERVICE TRUST TO INCREASE FINTECH USE AMONG WOMEN: English Junianto, Yopy; Wirawan, Wirawan
Review of Management and Entrepreneurship Vol. 10 No. 1 (2026): Vol. 10 No. 1 (2026): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v10i1.4201

Abstract

Economic growth is very dependent on the level of understanding of financial literacy and the technological level of the people in it. People with high financial and technological literacy will increasingly have regular and positive patterns in using fintech. The greater the use of fintech for everyday life, the more the economy will improve. This research aims to investigate the influence of service trust on fintech use through value congruence and Value in use as mediator variables. The authors used women as a sample because women make more purchasing decisions than men. With a sample size of 163 people, the author used primary data with SEM as the analysis method. The results of this study show that women with a high level of trust will be increasingly encouraged to use fintech. Meanwhile, Value in use weakens the relationship between service trust and fintech use, but value congruence is a partial mediator between service trust and fintech use. In this research, the level of trust is essential in increasing the use of fintech, which is the main factor in improving the economy's future.
Generation Z’s Islamic Financial Planning: The Role of Islamic Financial Literacy and Parental Socialization Hasanah, Nurul; Dede Abdul Fatah; Rizka Maulina Zulkarnain; Jiwa Ning Ayu Ramadhani; Putra Rizqi Dwi Saepullah
Review of Management and Entrepreneurship Vol. 9 No. 2 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i2.5292

Abstract

The research is motivated by the phenomenon where Generation Z as generation that dominates Indonesian society does not have adequate financial planning. This is characterized by the Fear of Missing Out (FoMO) lifestyle which encourages Generation Z to spend money following existing trends and is not accompanied by good financial planning, many even involved online loans and bad credit. In Sharia Economic principles, it is important to avoid speculative behavior only driven by the desire to follow booming economic trends or opportunities. In line with the majority of people in Indonesia being Muslim, Generation Z must consider Sharia principles in carrying out financial planning to achieve sustainable financial stability. For this reason, the research aims to analyze the role of Islamic financial literacy and parental financial socialization toward Islamic financial planning among Generation Z. The method used is SEM-PLS. The research results show that Islamic financial literacy and parental financial socialization have a significant role for generation Z in carrying out financial planning based on a sharia perspective. The results of this research can be used as consideration for the policymakers, financial planners, and other related professionals in determining appropriate strategies and policies to encourage the realization of sustainable financial stability.
Uncovering the Triadic Relationship: IC, Profitability, and Sustainability Reporting in Southeast Asian Companies Renata, Madeline; Marlina, Maria Asumpta Evi
Review of Management and Entrepreneurship Vol. 10 No. 1 (2026): Vol. 10 No. 1 (2026): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v10i1.5297

Abstract

This study investigates the relationship between intellectual capital (IC), profitability, and sustainability reporting in companies within the agriculture and food and beverage (FnB) sectors across three major ASEAN countries: Indonesia, Thailand, and the Philippines. In light of the COVID-19 pandemic, the urgency for businesses to leverage intangible assets has intensified, as these assets are pivotal for maintaining resilience and achieving sustainable competitive advantages. By analyzing the components of intellectual capital—human capital efficiency (HCE), structural capital efficiency (SCE), relational capital efficiency (RCE), and capital employed efficiency (CEE)—this research aims to elucidate their impact on corporate profitability and the role of sustainability reporting in enhancing financial performance. The findings are expected to contribute to a more comprehensive framework for managing and communicating corporate value, thereby facilitating better decision-making for companies and investors. This study also highlights the similarities in economic development and accounting frameworks among the selected countries, which allows for relevant comparisons and enhances the generalizability of the results to other ASEAN nations with comparable characteristics. Ultimately, this research underscores the critical importance of intellectual capital in navigating economic uncertainties and fostering long-term business success.
From Frugality to Investment: The Role of Financial Self-Efficacy in Shaping Investment Decision Budiyono, Elizabeth Fiesta Clara Shinta; Sinugroho, Kezia Callista Odelyn
Review of Management and Entrepreneurship Vol. 10 No. 1 (2026): Vol. 10 No. 1 (2026): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v10i1.5902

Abstract

This study examines the role of financial self-efficacy in moderating the effect of frugal living on investment decisions among students. Understanding how financial self-efficacy influences investment choices is crucial, as students often face financial constraints and are influenced by both psychological factors and financial habits. A quantitative approach with a survey design was used to analyze the moderating effect of financial self-efficacy on frugal living and investment decisions among 117 students in Yogyakarta. Data were collected through a structured questionnaire and analyzed using SPSS version 25, including validity, reliability tests, descriptive statistics, normality tests, and multiple regression analysis. The study found that frugal living has a positive and significant effect on investment decisions among students. However, financial self-efficacy was not found to moderate the relationship between frugal living and investment decisions, indicating that frugal habits play a more dominant role in shaping investment choices. Limitations include the small sample size of 117 students from Yogyakarta and the exclusion of other factors influencing investment decisions. Additionally, the cross-sectional design limits the ability to assess behavioral changes over time. The findings suggest that promoting frugal living can improve investment decisions, highlighting the importance of financial discipline. The lack of moderation by financial self-efficacy implies that fostering practical financial habits is more important than boosting financial confidence. This study uniquely combines financial self-efficacy and frugal living, offering new insights into their role in student investment decisions.

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