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International Journal of Economics Development Research (IJEDR)
Published by Yayasan Pendidikan Riset dan Pengembangan Intelektual
ISSN : 27157903     EISSN : 2715789X     DOI : -
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
IJEDR focuses on economics, innovation, and investment. Dedicated to enhancing economics development a country, regional and the world in general. IJEDR invites papers on Economics field (Economic growth, Monetary and fiscal policy effect, Innovation practices, Innovation impact, Corporate finance, Financial econometrics, Investment, Banking, International finance, stock exchange).
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 929 Documents
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The Effect of Service Quality and Product Excellence on Customer Satisfaction and Loyalty Zahra Dini Nugroho; I Made Sukresna
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.9991

Abstract

The increasingly intense competition in the banking industry and shifts in customer behavior driven by rapid digitalization have made service quality and product excellence critical factors in maintaining customer satisfaction and loyalty. Bank Mandiri Semarang Pemuda Area, as a service unit with high transaction volumes and diverse customer characteristics, must ensure that its services and products consistently meet customer needs and expectations. This study aims to examine the influence of service quality and product excellence on customer loyalty, with customer satisfaction serving as a mediating variable. A quantitative approach with an explanatory research design was employed, involving active customers selected through purposive sampling. Data were analyzed using structural equation modeling with AMOS software. The findings indicate that service quality and product excellence positively influence customer satisfaction. While service quality does not directly affect customer loyalty, product excellence shows a direct positive relationship with loyalty. Customer satisfaction plays a key mediating role and emerges as the most important factor in strengthening customer loyalty. These results highlight the strategic importance of improving both service delivery and product attributes to enhance customer satisfaction, which in turn fosters long-term loyalty in the banking sector.
Service Quality, Sharia Compliance, and Patient Loyalty: The Mediating Role of Patient Satisfaction in Islamic Hospitals Nanda Suryadi; Identiti Identiti; Arie Yusnellly
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10075

Abstract

This study aims to determine Patient Satisfaction Mediating the Effect of Service Quality and Hospital Sharia Compliance on Patient Loyalty atSharia Hospitals in Riau Province in an Islamic Perspective. The type of research used in this research is quantitative research. The sample useduses random sampling techniques where sample withdrawal occurs randomly, namely making samples when meeting with anyone whenconducting research with a sample size of 400 respondents. The data analysis technique used in this study is to use the Partial Least Square(PLS) approach with SmartPLS 4 software tools to test the relationship between variables. The results obtained in this study show that servicequality has a positive and significant effect on patient satisfaction at Islamic hospitals in Pekanbaru city, hospital Sharia compliance has apositive and significant effect on loyalty at Islamic hospitals in Pekanbaru City, Service Quality has no significant effect on Sharia HospitalPatient Loyalty in Pekanbaru  city,  Sharia  Compliance  has  a  positive  and  significant  effect  on  patient satisfaction at Islamic hospitals in Pekanbaru city, Significant Effect Satisfaction can mediate service quality on patient loyalty at Islamic hospitals in Pekanbaru city, significanteffect Satisfaction  can  mediate  sharia  compliance  on  patient  loyalty  at  Islamic  hospitals, Satisfaction has a positive and significant effecton loyalty at Islamic hospitals in pekanbaru city.
The Implementation of Competency Development of Health Administrator Through Training at The Directorate General of Health Workforce, Ministry of Health Republic of Indonesia Murwaniyah Murwaniyah; Firman Hadi Rivai; R.N. Afsdy Saksono
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10116

Abstract

This study aims to analyze the factors that influence the implementation of competency development of Health Administrator and to recommends a model for implementing of competency development of Health Administrator through training at The Directorate General Of Health Workforce, Ministry of Health. Methods used is a Case Study with Qualitative Approach. Data collection is carried out through interview and document review. Research results show there are factors affecting the implementation of competency development of Health Administrator through training at the Directorate General Health Workforce has not been running optimally. First, the technical competency standards for functional health positions that will be used as a reference for competency development have not been completed, Second, there is no technical training that meets the needs of the technical competency gap in health administrators. Third, health administrators who take online training find it difficult to concentrate because they are still busy doing office work. Based on the results of study, the author formulates and recommends a model for implementing of competency development of Health Administrator through training.
The Competency Development of Fishery Product Market Analyst at the Directorate General of Product Competitiveness, Ministry of Marine Affairs and Fisheries Republic of Indonesia Zeni Aniroh; Firman Hadi Rivai; R.N. Afsdy Saksono
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10223

Abstract

This study aimed to analyze the factors that influence the competency development of Fishery Product Market Analysts (APHP) and formulate a competency development model appropriate for the competency development of APHP at the Directorate General of Product Competitiveness, Ministry of Marine Affairs and Fisheries. This study was conducted using a qualitative approach and case study method. The data collection techniques used were interviews and document reviews. The study’s results indicate that several factors influence the suboptimal competency development of APHP. First, the Human Capital Development Plan (HCDP) for employees within the Directorate General of Product Competitiveness, including the APHP, has not been completed. Second, the commitment of the APHP team to prepare APHP training learning tools is not yet strong, mainly due to their busy schedules. Third, the coordination function is not yet strong, assuming that implementing competency development is only the responsibility of the Civil Service Training Center (Balai Diklat Aparatur). Based on the study’s results, the author formulated and recommended an APHP competency development model at the Directorate General of Product Competitiveness.
From Structural to Functional Positions: An Analysis of Human Resource Reform at Indonesia’s Public Broadcasting Institution Ernawati Mursalim; Hamka Hamka; Bambang Giyanto
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10225

Abstract

This study examines the transition from structural to functional positions at Indonesia’s Public Broadcasting Institution, Radio Republik Indonesia (RRI), through the lens of Weberian bureaucracy. Using a qualitative approach, data were collected through observations, in-depth interviews, and document analysis, and analyzed using data reduction, data display, and conclusion drawing techniques. The findings indicate that the transition represents a strategic organizational reform aimed at enhancing professionalism, efficiency, and adaptability in public broadcasting. The implementation reflects key Weberian principles, including division of labor, hierarchical authority, formal rules, impersonality, and career systems, which support competency-based career development and performance accountability. However, several challenges persist, such as task mismatches, incomplete internal regulations, employee resistance, and limited career pathways. Notably, while the division of labor and hierarchical authority function both as enabling and constraining factors, formal rules, impersonality, and career systems predominantly support the reform process. The study concludes that the success of this transition depends on strengthening regulatory frameworks, enhancing human resource capacity, establishing clear competency standards, and ensuring continuous leadership communication and organizational socialization.
The Impact of Settlement Growth on Food Security Vulnerability: The Mediating Role of Rice Field Conversion and the Moderating Role of Agricultural Human Resource Capacity in Central Java Anis Rakhmawati; Hanung Eka Atmaja; Kurnia Fahmy Ilmawan
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10227

Abstract

Settlement growth in Central Java Province continues to increase and intensify competition for land use with agricultural land, particularly rice fields. Uncontrolled rice field conversion has the potential to weaken the food production base and increase regional food security vulnerability. This study analyses the effect of residential growth on food security vulnerability with rice field conversion as a mediating variable and agricultural human resource capacity as a moderating variable in 35 districts/cities in Central Java. The study uses an explanatory quantitative approach based on secondary panel data for the period 2010–2021 (420 observations) with saturated sampling technique. The analysis was conducted using Partial Least Squares–Structural Equation Modelling (PLS-SEM) to evaluate the measurement model, test structural relationships, estimate indirect effects, and assess moderation effects through interaction constructs. The results show that settlement growth has a positive and significant effect on rice field conversion. Rice field conversion has a positive and significant effect on food security vulnerability and significantly mediates the effect of settlement growth on food security vulnerability. In addition, agricultural human resource capacity moderates the relationship between rice field conversion and food security vulnerability with a negative moderation direction (dampening effect), so that in areas with higher human resource capacity, the impact of rice field conversion in increasing food vulnerability tends to be weaker. These findings confirm that the impact of settlement growth on food vulnerability mainly occurs through land use change and can be mitigated by strengthening agricultural human resource capacity. The policy implications emphasise the need to integrate settlement growth control, protection of productive rice fields, and strengthening of agricultural human resource capacity through improving the quality of extension services and accelerating technology adoption to maintain the resilience of the food system in Central Java.
Marketing Strategy and Its Economic Implications on Consumer Loyalty: The Mediating Effect of Customer Satisfaction Moh Rizky Maulana Sandy; Muh. Abdul Aziz; Muhammad Khairul Amal
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10328

Abstract

This study investigates the effect of marketing factors on customer loyalty with customer satisfaction as a mediating variable among customers of Andita Medika Pharmacy in Sukabumi, Indonesia. The marketing factors examined include price perception, brand image, brand trust, and electronic service quality. A quantitative approach was employed using purposive sampling, involving 120 respondents. Data were collected through a seven-point Likert scale questionnaire and analyzed using Structural Equation Modeling (SEM) with AMOS version 26. The results reveal that price perception, brand image, brand trust, and electronic service quality have positive and significant effects on customer satisfaction. Furthermore, brand image, brand trust, electronic service quality, and customer satisfaction significantly influence customer loyalty. In contrast, price perception does not have a direct effect on customer loyalty, indicating that its impact is mediated by customer satisfaction. These findings emphasize the importance of strengthening brand-related factors and digital service quality to enhance customer satisfaction and foster long-term customer loyalty in the pharmaceutical retail industry.
The Impact of Green Recruitment and Employee Empowerment on Organizational Culture and SDGs Achievement Wiwit Damayanti; Eko Budiyono; Sumardi Sumardi; Abdul Samad Latuconsina; Yosi Pahala
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10567

Abstract

This study aims to analyze the effect of green recruitment and employee empowerment on the achievement of the Sustainable Development Goals (SDGs), with organizational culture serving as a mediating variable in companies in Indonesia. This research is grounded in Green Human Resource Management (GHRM) theory and organizational culture theory, which emphasize that green recruitment as an entry point and employee empowerment as a behavioral mechanism can strengthen the internalization of sustainability values within organizations. Organizational culture is viewed as a crucial bridge linking green HR policies to employees’ pro-environmental behavior and the company’s SDG achievements. The study employs a quantitative approach with an explanatory survey design. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) based on responses from 100 participants representing various company sectors in Indonesia that published Sustainability Reports for the 2023–2024 period. The research instrument was developed by adapting indicators from the GHRM, empowerment, organizational culture, and SDG literature. Validity, reliability, and goodness-of-fit tests were conducted to ensure the quality of the model. The findings reveal that green recruitment and employee empowerment significantly influence green organizational culture, while employee empowerment has the strongest direct effect on SDG achievement. Organizational culture is proven to mediate the relationship between green recruitment and employee empowerment and the achievement of SDGs. Practically, these findings highlight that corporate success in supporting the SDGs depends not only on administrative compliance, such as sustainability reporting, but also on transforming norms, values, and daily decision-making at the employee level. This study contributes practical insights for developing HR metrics directly linked to SDG indicators and supports policy transformation toward a green economy in Indonesia.
Digital Workplace Adaptation: A Comparative Analysis Of The Effects Of Workload And Innovation On The Performance Of Millennial vs. Non-Millennial Employees Isnaidi Isnaidi; Astri Ayu Purwati; Layla Hafni
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10626

Abstract

This study investigates the impact of digital workload on employee performance, mediated by employee loyalty and moderated by individual innovation behavior, with a generational perspective distinguishing between millennial and non-millennial employees. Utilizing a quantitative explanatory approach, data were collected via total sampling of 52 BAPPEDA employees and analyzed through Structural Equation Modeling using Partial Least Squares (SEM-PLS) and Multi-Group Analysis (MGA). Findings reveal that digital workload negatively affects performance, particularly among non-millennials, while employee loyalty and innovation behavior positively influence performance. Digital adaptation acts as a crucial moderator, buffering the adverse effects of digital workload and enhancing the positive impact of innovation. The study underscores the importance of digital literacy, innovation culture, and tailored generational strategies to optimize employee performance in digitizing public institutions.

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