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Jurnal Administrative Reform
Published by Universitas Mulawarman
ISSN : 23376709     EISSN : 26156709     DOI : http://dx.doi.org/10.30872/jar
Core Subject : Science, Education, Social,
Decision Sciences, Operations Research & Management Education Social Sciences
Lingkup dan fokus naskah Jurnal Administrative Reform mencakup bidang Administrasi Negara. Tujuan dari penerbitan Jurnal Administrative Reform adalah sebagai media publikasi ilmiah dalam rangka pengembangan khasanah ilmu pengetahuan di bidang Administrasi Negara. Jurnal Administrative Reform memuat tulisan ilmiah yang berasal dari hasil penelitian yang terkait dengan administrasi negara, serta tulisan ilmiah di bidang pemerintahan, birokrasi, pelayanan publik, manajemen, organisasi, dan politik dari kalangan akademisi, praktisi serta para profesional di bidang Administrasi Negara.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 9 Documents
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Search results for , issue "Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM" : 9 Documents clear
INOVASI PELAYANAN ADMINISTRASI KEPENDUDUKAN “PANTAI BALIKPAPAN” DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BALIKPAPAN Diansyah, Rahma; Idris, Adam; Noor, Muhammad
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.13109

Abstract

This research aims to explain, analyze and interpret the implementation of the Population Administration Service Innovation "Balikpapan Beach" in the Balikpapan City Population and Civil Registry Service. This research focuses on implementing innovation through the Best Practice Innovation approach (Impact, Partnership, Sustainability, Leadership, Transferability) and its Inhibiting Factors. The results of the research show that the Population Administration Service Innovation "Balikpapan Beach" in the Balikpapan City Population and Civil Registration Service is good and is included in the Best Partice category including the Impact dimension on the external (Community) and Internal (Balikpapan City Dukcapil) side, the Balikpapan City Dukcapil Patnership dimension collaborate with related departments and private parties through cooperation agreements. Sustainability support from the legislative side, the issuance of supporting regulations as well as support from HR commitment and openness to suggestions and criticism of services as evaluation material. = Leadership of the Head of the Balikpapan City Dukcapil Service is the key to the success of the "Balikpapan Beach" innovation with leadership in the Transformational and Agile leadership categories. And finally, the transferability dimension of the "Balikpapan Beach" application has been replicated and studied/transferred from knowledge with agencies inside and outside East Kalimantan. The inhibiting factors are limited operational hours, the public's lack of understanding of the "Balikpapan Beach" service, resulting in people returning in droves to the Balikpapan City Dukcapil to get clarity regarding complaints and service information and finally the centralized SIAK Server which is directly run by the Directorate General of Dukcapil, Ministry of Home Affairs, which experienced disruption and maintenance resulting in disruption of services at "Balikpapan Beach".
FUNGSI MEDIASI PADA PROSES PERCERAIAN PNS DI LINGKUNGAN PEMERINTAH KABUPATEN TANA TIDUNG Lamadokend, Juliana Somibeda
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.8689

Abstract

Marriage is an inner and outer bond between a man and a woman as husband and wife with the aim of living a perfect, happy and eternal life. In reality, not all marriages go as expected, resulting in divorce. This research aims to analyze personnel policies in fostering household harmony and supporting improved employee performance, factors causing civil servant divorce, the mediation process carried out by BKPSDM, analyzing obstacles and solutions in conducting mediation in the civil servant divorce process within the Tana Tidung Regency Government. This research uses a qualitative descriptive method with data collection techniques through interviews, observation and documentation. The results of the research show that the Tana Tidung Regency government's policy in fostering employee household harmony is carried out through religious activities, providing leave, counseling guidance, socialization regarding household harmony. Factors that cause civil servant divorce include infidelity, economics, differences in principles, ideology and religion. In the civil servant divorce application process, BKPSDM plays the role of mediator. The obstacles faced were one of the parties being unable to attend, the parties not being cooperative, unable to accept suggestions and incomplete administrative requirements. The solution is to write a summons to the parties involved, invite other parties to obtain additional information and contact employees to complete the requirements for applying for a divorce permit so that the next process can be carried out.
IMPLEMENTASI KEBIJAKAN TENTANG PEDOMAN PERIZINAN USAHA PERKEBUNAN DI KABUPATEN MAHAKAM ULU Kueng, Ding; Kusuma, Aji Ratna; Paselle, Enos
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.9920

Abstract

This research aims to analyze the implementation of the Minister of Agriculture's Regulation concerning Guidelines for Plantation Business Licensing in Mahakam Ulu Regency and the inhibiting factors. The research uses descriptive qualitative research with data types including primary data and secondary data through interactive model analysis. The research results show that the communication aspect of policy implementation as the executor of plantation business licensing services is not optimal even though coordination has been carried out with relevant stakeholders but there has been no socialization since the transfer of licensing from West Kutai Regency to Mahakam Ulu Regency. In the aspect of human resources, they are not adequate in quality or quantity and equipment resources are also inadequate to support policy implementation. In the disposition aspect, plantation business permits have a commitment to implementing policy procedures well and receiving support from stakeholders. In terms of the organizational structure aspect, the policy guidelines for plantation business permit services in Mahakam Ulu Regency have a fairly adequate organizational structure between implementers, both from DKPP and the Department of Investment and Integrated Licensing Services (DPMPPT). Then, the factor that hampers the implementation of the Minister of Agriculture's Regulation regarding guidelines for plantation business licensing in Mahakam Ulu Regency is the unavailability of a special budget for plantation business licensing at the Mahakam Ulu Regency Food Security and Agriculture Service.
PERMASALAHAN KONFLIK ANTARSTAKEHOLDER DALAM IMPLEMENTASI KEBIJAKAN PENGOLAHAN DAN PEMURNIAN MINERAL DI PROVINSI SUMATERA SELATAN Junita, Rita; Adiah, Masayu
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.14836

Abstract

The aim of the research carried out is to analyze dynamic conflicts between stakeholders in the implementation of domestic mineral processing and refining policies in South Sumatra Province. This research is descriptive research using document content analysis and interactive analysis. Primary data comes from purposive purposes. Sampling technique with informants from the Department of Mines and Energy, entrepreneurs, workers, the community. Research data was collected through interview techniques, documentation and observation. The next step uses data source triangulation to determine the validity of the data. The research results show that there is conflict between stakeholders to prevent this policy from being implemented in South Sumatra Province. The conflict process at the interpretation stage is dominated by conflict discourse at the central stage; the organizing stage, characterized by conflict between policy implementers; The implementation stage relates to conflicts between local entrepreneurs and third parties that arise as a result of the company's temporary suspension. Factors that influence conflict include differences in needs between stakeholders; less effective communication; Emotional tension mounting at the time of application for judicial review; Difference in value; Structure with the presence of pressure groups; Past management history and foreign investment. The type of conflict according to the subject is interpersonal conflict between the government, local entrepreneurs and third parties. The substance of the conflict is realistic, with foreign exchange reserves, high investment and infrastructure facilities that do not support constructive conflict output, with negotiations and realized in the form of a policy vision. According to the field of life, this conflict is an economic and political conflict, namely the struggle for mineral resources using power and authority.
FAKTOR-FAKTOR YANG MEMPENGARUHI PENGGUNAAN E-GOVERNMENT PADA PELAYANAN PUBLIK (STUDI KASUS KABUPATEN MADIUN) Bhaskara, Julio Adi
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.7900

Abstract

This study aims to determine the factors that influence the community in the use of e-Government in public services. The development of e-Government in Indonesia has been carried out for more than ten years, but the participation and index of e-Government development in Indonesia based on rankings in Southeast Asia is still low. So it is important in this study to test the independent hypothesis that was built to see the relationship between people's intentions to use e-Government. This research is the result of a questionnaire that has been given by the people of Madiun Regency. The number of research respondents as many as 99 respondents and processed using SmartPLS 3.0 Software. The results showed that of the five hypotheses tested, only two showed a positive relationship with public intentions to use e-Government services. The privacy security factor becomes one of the important roles in increasing public intention to use e-Government services. Meanwhile, trust in the government is a requirement for public participation to participate in the development of e-government services.
PENGARUH DOMINAN E-GOVERNMENT QUALITY BERBASIS APLIKASI DISDUKCAPIL TERHADAP KEPUASAN MASYARAKAT KECAMATAN TANJUNG REDEB KABUPATEN BERAU Sari, Vita Komala; Irawan, Bambang; Zulfiani, Dini
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.12960

Abstract

The purpose of this research is to identify the indicators of e-government quality that mostly affect the people satisfaction on using the Disdukcapil Berau app at Berau, Tanjung Redeb regency. The research method used in this research is associative research with quantitative approach. Therefore the variables about e-government quality used in this research are: Content, Privacy, Usability, Quality, Accesibility, and Citizen engagement. The variables of people satisfaction in this reseach are: Terms,System, mechanism and procedur, Finishing time, Cost/fee,Competent and administrator habit, Report handling, feedback and suggestion, and Facilities and infrastructure. Data collecting method use is online survey which is googleform, literatur research and documentation with sampling method by doing proportional sampling from the apps user at Tanjung Redeb regency which is managed to get 99 responder. Analysis testing using validity test and reliability test, and standardized coefficients with the help of SPSS apps for windows v25. The result of the research can be said that the indication of e-government quality which mostly affect the people’s satisfaction is quality with a 0,330 value.
ANALISIS PERAN ADVOKASI ORGANISASI MAJLIS UGAMA ISLAM SINGAPURA TERHADAP UMAT MUSLIM DI NEGARA MULTIKULTURAL SINGAPURA Putri, Riske Mutia; Putri, Made Caroline Cleo Dwi Indira; Mas, Ratu Ayu Allysia Luna Sita Manik
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.11826

Abstract

This research examines a religion-based organization in one of the Southeast Asian countries, Singapore, named Majlis Ugama Islam Singapura (MUIS). The purpose of establishing MUIS is to accommodate and channel the aspirations of the Muslim community in Singapore in carrying out a life based on Islamic values related to their teachings and government. MUIS is engaged in various fields, one of which is the field of advocacy. Advocacy is an activity with the aim of changing policies through processes such as recommendations and requests to achieve solutions to the issues at issue. The purpose of this research is to analyze the advocacy role of MUIS towards Muslims in the multicultural country of Singapore. The research method used is qualitative research through literature analysis or literature study, the results of which are described descriptively. The results of the research answer the role of MUIS in the field of advocacy through providing advice to the President of Singapore regarding issues of Muslim religion in Singapore, harmonizing Islamic religious teachings in accordance with Singaporean laws, advocating in the fields of development and education, and implementing advocacy related to legal products or fatwas.
ANALISIS PELAYANAN TENAGA KERJA RSUD MAJALAYA TERHADAP PENDAFTARAN ONLINE SEHINGGA TERJADI KECAKAPAN TEKNOLOGI BAGI LANSIA Burhanudin, Raihan; Alistia, Resti Dwi; Khoerurizki, Rivana Dwi; Ginanjar, Sunandie Eko
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.14297

Abstract

The registration system is one of the hospital service strategies which is expected to help patient needs, shorten waiting times, increase patient satisfaction and service effectiveness. This research was conducted so that problems regarding online registration at the Majalaya Regional Hospital can be evaluated and be useful for the community, especially the elderly, so that they know more about the online registration method at the Majalaya Regional Hospital and with this online registration it can make it easier for the community, especially the elderly, to register. In the Employment Services method, in an effort to analyze employment services at Majalaya Hospital for online registration so that technological skills for the elderly occur, this uses a descriptive qualitative method. Descriptive qualitative data collection techniques use interview methods, field notes, photos, videotapes, personal documents, notes or memos and other official documents. The implementation of online registration at Majayala Regional Hospital can be said to be less effective for the elderly because many elderly people currently do not understand technological skills, for example having to register online via the JKN application.
DIMENSI KUALITAS PELAYANAN PUBLIK KANTOR KECAMATAN LOA JANAN Lestari, Ipana; Utomo, Heryono Susilo; Amin, Jamal
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.21588

Abstract

This article aims to describe and analyze the quality of public services at the Loa Janan District Office, particularly in licensing services, as well as to identify the supporting and inhibiting factors. Utilizing a qualitative approach, this study collected data through interviews, observations, and documentation, which were subsequently analyzed using an interactive data analysis model. The findings indicate that the overall quality of licensing services at the Loa Janan District Office is generally good, supported by five main dimensions. In the dimension of physical evidence, facilities and staff appearance are adequate; however, friendliness and communication completeness require improvement. In the reliability dimension, services are generally accurate and timely, although there are occasional delays and a need for more comprehensive information. In the responsiveness dimension, staff are highly responsive and communicative, with smooth processes. In the assurance dimension, services at the Loa Janan District Office demonstrate high levels of security, staff competence, and public trust. In the empathy dimension, staff exhibit significant empathy, enhancing resident satisfaction and trust in the district government.

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