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INSTITUT PEMERINTAHAN DALAM NEGERI (IPDN) KAMPUS KALIMANTAN BARAT Jl. Trans-Kalimantan Km. 11,5, Sungai Ambawang, Kabupaten Kubu Raya, Provinsi Kalimantan Barat, Email: khatulistiwa@ipdn.ac.id Tlp +62 (0561) 8110401 Fax +62 (0561) 8110402
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Jurnal Ilmu Pemerintahan Suara Khatulistiwa
Published by Institut Pemerintahan Dalam Negeri
ISSN : 25281852     EISSN : 27210537     DOI : -
Core Subject : Social,
Social Sciences
Fokus dan Ruang Lingkup Jurnal JIPSK adalah hasil penelitian ilmiah dan hasil kajian teoritis yang aktual serta inovatif bagi masyarakat ilmu pemerintahan, dalam rangka memenuhi kepentingan dan kebutuhan masyarakat pemerintahan. Terbitnya Jurnal Suara Khatulistiwa merupakan bukti komitmen IPDN Kampus Kalimantan Barat dalam mengembangkan kajian-kajian pemerintahan melalui media publikasi ilmiah ilmu pemerintahan. Jurnal Suara Khatulistiwa ini diharapkan sebagai media akademik untuk mengakomodasi hasil penelitian ilmiah dan hasil kajian teoritis yang aktual serta inovatif bagi masyarakat ilmu pemerintahan, dalam rangka memenuhi kepentingan dan kebutuhan masyarakat pemerintahan
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 142 Documents
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ANALISIS KUALITAS PELAYANAN DI MALL PELAYANAN PUBLIK KOTA CIMAHI: PENDEKATAN KUALITATIF DESKRIPTIF Syeima Annisa Putri
Jurnal Ilmu Pemerintahan Suara Khatulistiwa Vol 10 No 2 (2025): Government and Innovation
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jipsk.v10i2.5731

Abstract

Public service is a key pillar of bureaucratic reform in Indonesia, and the Public Service Mall (MPP) is a strategic innovation for delivering integrated, fast, and efficient services. This study uses a descriptive qualitative approach to analyze service quality at the Cimahi City MPP based on five SERVQUAL dimensions: tangible, reliability, responsiveness, assurance, and empathy. Data were collected through observation, in-depth interviews, and documentation with informants from employees, managers, and service users. Data were then analyzed using the Miles, Huberman, and Saldaña model. The results indicate that the tangible and assurance dimensions have performed well, reflecting modern facilities and professional attitudes of officers. However, the reliability, responsiveness, and empathy dimensions still face challenges such as delays in cross-agency services, suboptimal coordination, and variations in empathetic attitudes among officers. This study concludes that the Cimahi City MPP has become a positive example of public service innovation, but strengthening inter-agency coordination, service digitization, and excellent service training are needed to achieve optimal service quality
THE EFFECT OF LEADERSHIP STYLE ON THE PERFORMANCE OF CIVIL SERVANTS IN THE JAMBI PROVINCIAL DEPARTMENT OF CULTURE AND TOURISM rizki amalia; Nadia Evelyn
Jurnal Ilmu Pemerintahan Suara Khatulistiwa Vol 10 No 2 (2025): Government and Innovation
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jipsk.v10i2.5808

Abstract

Enhancing staff performance is mostly dependent on leadership. The motivation, discipline, and productivity of public servants can be impacted by the different leadership styles that leaders employ. It is believed that varying leadership styles are connected to the phenomena of disparities in performance outcomes between work units. This study uses a proportionate stratified random sample technique with 51 respondents to ascertain the degree to which leadership style affects the performance of public servants (PNS) at the Jambi Province Cultural Office. Descriptive statistics and hypothesis testing were used in the data analysis process. in these institutions, as evidenced by the study's findings that it contributes 65.8% to public servant performance. Other factors outside the purview of 34.2%.

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