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JBMR: Journal of Business and Management Review
Published by Profesional Muda Cendekia
ISSN : -     EISSN : 27231097     DOI : 10.47153/jbmr
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Business and Management Review applies theory developed from business research to actual business situations. Recognizing the intricate relationships between the many areas of business activity, JBMR examines a wide variety of business decisions, processes and activities within the actual business setting. Theoretical and empirical advances in buyer behavior, finance, organizational theory and behavior, marketing, risk and insurance and international business are evaluated on a regular basis. Published for executives, researchers and scholars alike, the Journal aids the application of empirical research to practical situations and theoretical findings to the reality of the business world.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 297 Documents
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Knowledge Management Strategies In The Telecommunication Industry in Ghana: A Systematic Review Lawrence Akosen; Nasir Koranteng Asiedu; De-Graft Johnson Dei
Journal of Business and Management Review Vol. 3 No. 8 (2022): (Issue-August)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr38.3832022

Abstract

Knowledge management techniques in Ghana's telecommunications industry have become critical in the previous few years. It has acted as a catalyst in altering telecoms' competitive advantage as the major industry in African countries' development agendas. The study adopted the systematic review approach in evaluating literature and discussing and presenting findings. The findings revealed that leadership directions are vital to the knowledge management strategic approach in the telecommunication industry in Ghana. Furthermore, the creation of the Chief Knowledge Officer (CKO) in the industry has promoted the establishment and set of knowledge management priorities for competitive advantage. The study suggests that knowledge management strategies have global appeal influencing the local drive for success and so should be given the needed attention by industry players.
The Relationship Between Business Strategy and Customer Satisfaction: A study of South African business performance Yolanda Jordaan; Jacobus Johannes Badenhorst
Journal of Business and Management Review Vol. 3 No. 9 (2022): (Issue-September)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr39.3892022

Abstract

The purpose of this paper is to investigate the inter-connected relationships of business strategy, customer satisfaction and business performance. Data was collected from senior executives in small, medium, large and corporate businesses in South Africa, and supplemented with existing available national customer satisfaction data. A total sample of 1,069 business leaders was realised of which 64 businesses had available customer satisfaction data. Findings revealed a relation between a clear business strategy and high levels of customer satisfaction. More importantly, both business strategy and customer satisfaction differentiate businesses on overall performance/success. This single survey study could not capture business-performance drivers within a value chain of decisions, actions and outcomes. The association between business strategy and customer satisfaction cannot be ignored by practitioners who aspire to improve business performance. Thus, if customer satisfaction aligns with a clear business strategy it can provide superior business performance in comparison to industry competitors. These results show conclusively that the clarity of a business’s purpose, through consistently prioritising one of Porter’s generic strategies, succeeds in satisfying customers. While previous research analysed the relationship between both business strategy and customer satisfaction with business performance, the originality of this study lies in linking business strategy with customer satisfaction. Furthermore, the research adapted existing business measurements to bring it in line with Porter’s generic strategies, and then adjusted the strategy classification to be consistent with how businesses prioritise strategies.
Determining the Effect of Emotional Intelligence on Self-Leadership Ülkuhan Bike Esen; Sinan Bulut
Journal of Business and Management Review Vol. 3 No. 8 (2022): (Issue-August)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr38.3972022

Abstract

The aim of the study is to determine the relationship between emotional intelligence and self-leadership levels of students studying at the Faculty of Health Sciences. The students of the Faculty of Health Sciences have been selected in the study, because the students of this faculty will be a part of the health system when they graduated. A successful healthcare system requires individuals who can work independently, control themselves, empathize with others, use initiative, know their responsibilities and make effective decisions. These features are only seen in individuals with high emotional intelligence and self-leadership levels. For this purpose, first of all, the concepts of emotional intelligence and self-leadership have been discussed in the study, and then the effect of emotional intelligence on self-leadership and the interactions between the sub-dimensions of these concepts have been analyzed by structural equation modeling. As a result of the research, it has revealed that emotional intelligence has a positive and significant effect on self-leadership.
Division of Tasks Using the Hungarian Method Irsyadi Zain; Y Rahmat Akbar
Journal of Business and Management Review Vol. 3 No. 8 (2022): (Issue-August)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr38.4032022

Abstract

Optimization is the process of optimizing existing resources in order to obtain effective and efficient results. The maximum division of tasks is when each employee does one job at a time. The division of work needs to be seriously handled so that every employee gets the maximum wage according to the working hours determined by the company. This research was conducted in the Rumah Jahit Nia, Sewing House industry in Pekanbaru City, Riau Province, Indonesia. The purpose of this study is that the company can divide each worker’s tasks to minimize the budget expenditure for paying overtime salaries so that the sources of financing and time used to complete the work are minimized. The research design uses quantitative data with applied research. The analysis method uses an assignment model with the Hungarian method. The completion of the Hungarian method is that the number of employees employed must be equal to the number of jobs that must be completed. In this study, the data source is seven employees with seven jobs to produce the minimum total financing. The study results obtained minimal financing with one employee doing one job. The minimization optimization results are Operator A, assignment IV financing Rp.13,333,-; Operator B, assignment VII with the financing of IDR 20,000; Operator C, assignment VI, financing Rp. 30,000, -; Operator D, assignment III with the financing of Rp. 25,333,-; Operator E, assignment I financing Rp. 25,000, - ; Operator F, assignment V financing Rp. 42,000, - ; Operator G, assignment II financing Rp.33,750,- Total minimum financing Rp.189,416,-.
Predicting Customer Loyalty of Local Brand Fast-Food Restaurant in Indonesia: The Role of Restaurant Quality and Price Fairness Iwan Mulyawan; Khintan Evia Tulsi; Wahyu Rafdinal
Journal of Business and Management Review Vol. 3 No. 10 (2022): (Issue-October)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr310.4162022

Abstract

Recent research discusses the need for a better understanding of customer perceptions about fast-food restaurant attributes, such as qualities in influencing the process of customer satisfaction. This study aims to analyze the importance of quality in influencing loyalty in fast-food restaurants. The sample in this study is 247 respondents who have visited fast-food restaurants. Data are collected using a questionnaire survey that was done in around Bogor Raya. The analysis technique used is the Structural Equation Model with Partial Least Square. The structural equation model was applied to test 5 hypotheses. The results showed that food quality, service quality, and price fairness directly influence customer loyalty through customer satisfaction. Meanwhile, physical environment quality indirectly affects customer loyalty through customer satisfaction. This study provides a better understanding of restaurant quality, price fairness, customer satisfaction, and customer loyalty in fast-food restaurants. This study suggests that the quality of ethnic restaurants, such as food quality, service quality, and physical environment quality, can be valuable indicators for increasing customer loyalty through customer satisfaction and being an attractive marketing strategy for the preferences to increase customer loyalty for fast-food restaurant experiences.
Entrepreneurial orientation and market orientation as drivers of Micro Small Medium Entrepises (MSMEs') Performance Dunga Dwi Barinta; Siti Aisjah; Christin Susilowati
Journal of Business and Management Review Vol. 3 No. 8 (2022): (Issue-August)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr38.4172022

Abstract

Micro, Small and Medium Enterprises (MSMEs) contribute to the Gross National Income (GDP) up to 40% and the creation of new job vacancies. Based on 25% of the total number of MSMEs in Indonesia cannot produce during the pandemic. In addition, internal problems such as lack of business knowledge, IT updates, low understanding in market make most MSMEs have low firm performance. Firm performance is an important part of a company to observe and evaluate the suitability of the results in business activities with the predetermined plan. Some researchers believe that firm performance is affected by Entrepreneurial Orientation and Market Orientation. This research was conducted by MSMEs that run their businesses in Malang City, East Java Indonesia. Data collection uses non-probability method approach with simple random sampling technique. The number of respondents collected in this study amounted to 112 respondents, but which can be used in data processing was amounted to 101 respondents. The method of data analysis uses SEM (Structural Equation Modeling) based on Partial Least Square (PLS) using SmartPLS 3.3 software application. This study aims to investigate the role of Entrepreneurial Orientation and Market Orientation in improving the performance of MSMEs. The research findings that entrepreneur orientation and market orientation are proven to have an effect on improving the performance of MSMEs. However, entrepreneur orientation cannot have a direct impact on improving performance. Entrepreneur orientation must be supported by market orientation in improving MSME performance
The Indonesia Stock Exchange Companies: The Existence of Institutional Ownership as a Moderating Variable of the Influence of Financial Ratio on Financial Distress Refiana Dwi Maghfiroh; Ulil Hartono; Nadia Asandimitra Haryono
Journal of Business and Management Review Vol. 3 No. 8 (2022): (Issue-August)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr38.4242022

Abstract

Financial distress is a condition that occurs before a company goes bankrupt and can be experienced by companies that are under pressure due to the impact of the COVID-19 pandemic. The purpose of this research is to determine the existence of institutional ownership as a moderating of the influence of financial ratio on financial distress in infrastructure, trading, service, and investment companies listed on the Indonesia Stock Exchange for the period 2020-2021 through logistic regression and moderated regression analysis. This type of research is quantitative by using a sample of 125 companies determined through a purposive sampling technique. The results showed that the profitability and liquidity ratio had a significant and negative impact on financial distress. While institutional ownership is not able to moderate the effect of profitability and liquidity of the firms toward better financial distress, because institutional ownership is centralized and owned by foreigners. This causes management control to be not optimal so that the decisions taken by management are not always in line with the interests of shareholders. Implications in this study are considering the profitability and liquidity ratio in predicting financial distress that can be used by companies, potential investors, and future researchers.
Predicting Consumer Purchasing Decision from Product Quality and Promotion through Brand Image Asep Saputra
Journal of Business and Management Review Vol. 3 No. 9 (2022): (Issue-September)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr39.4502022

Abstract

This study aims to examine the effect of product quality and promotion on purchase decision with brand image as mediating variable. The research population were the consumers who have purchased and used a Xiaomi smartphone in Cirebon City. 100 respondents were taken as the research sample by non-probability using purposive sampling. The technique used for data analysis was path analysis using SPSS 26.0 for windows. The result showed that product quality has a positive and significant effect on brand image, product quality has a positive and significant effect on purchase decision, promotion has a positive and significant effect on brand image, promotion has a positive and significant effect on purchase decision, brand image has a positive and significant effect on purchase decision, brand image mediates the effect of product quality on purchase decision positively and significantly, brand image mediates the effect of promotion on purchase decision positively and significantly.
The Effect of Gender Diversity Top Management Team on Financial Performance of Banks in Indonesia Zaenal Abidin; Mulyono Mulyono; R. Mahelan Prabantarikso; Edian Fahmy; Maria Yuli Yanti
Journal of Business and Management Review Vol. 3 No. 11 (2022): (Issue-November)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr311.4532022

Abstract

This research aims to analyze the effect of gender diversity in Top Management Team on financial performance in commercial bank. The variable used for this research are gender diversity, Non Performing Loan (NPL), Net Interest Margin (NIM), Operational Efficiency Ratio (OER) and Return On Assets (ROA). Sampling determines by using purposive sampling method and sample in this research are 20 big banks only that have been listed in period 2018-2019. The analysis tools on this research are using Partial Least Square (PLS) with SmartPLS software. The result of this research shows that gender diversity has a significant negative effect on NPL, OER has a significant negative effect on ROA and other variables used in this research showed insignificant results.
Effect of Customer Experience and Customer Value Towards Customer Loyalty and Satisfaction on B2B Food and Beverage Sector Kristianus Ade Sudiyono; Prio Utomo; Claudia Severesia
Journal of Business and Management Review Vol. 3 No. 9 (2022): (Issue-September)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr39.4552022

Abstract

This study aims to study the effect of customer experience and value on customer loyalty and satisfaction in B2B industry which researchers limitedly discussed. The organization needs to implement customer experience management to create value for customers' purchase intention and win the market competition. One essential key to maintaining customer loyalty is good customer experience management. The elements of customer experience management consist of customer experience, customer value, and purchase intention. The research is cross-sectional quantitative research. An online survey using Google Form was carried out using the purposive sampling technique in 2021 and obtained 85 valid respondents who are corporate customers of a food and beverage manufacturing company located in Tangerang. Respondents were asked 23 closed ended on five scales Likert: strongly disagree to strongly agree. Data were analyzed using PLS-SEM (Partial Least Square – Structural Equation Model. The result shows that customer experience significantly affects customer value, loyalty, and satisfaction. Customer value significantly affects customer loyalty but is not significant to customer satisfaction. Customer experience involves the customer's response to the customer's journey. However, the nature of customer experience is quite complicated; therefore, measurement of customer satisfaction and customer loyalty is used more often. Customer value is related to the company’s product excellence, which has a long-term effect resulting in customer loyalty. Therefore, organizations need to focus on building customer experience management and long-term customer value.

Page 14 of 30 | Total Record : 297

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