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Jurnal Ilmiah Satyagraha

satyagraha
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Published by Universitas Mahendradatta

ISSN : 26206358 EISSN : 27235556 DOI : https://doi.org/10.47532/jis.v3i2

Core Subject : Economy, Social,

Economics, Econometrics & Finance Social Sciences

Jurnal Ilmiah Satyagraha specializes in Economics and is intended to communicate original research and current issues on the subject. This journal warmly welcomes contributions from scholars of related disciplines. Specifically, the journal will deal with topics, including but not limited to: macroeconomics, microeconomics, development economics, monetary economics, public economics, etc.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 10 Documents

Search results for , issue "Vol 2, No 1 (2019)" : 10 Documents clear

Upaya Manajer Untuk Meningkatkan Kepuasan Anggota Dalam Memanfaatkan Unit Usaha Toserba Pada Koperasi Inti Made Winda
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

Cooperative is a joint economic power, to jointly face various problems, whether in the field of management, capital, and business fields that exist in the cooperative that if the problem is not quickly find a way out, then the cooperative will be difficult to move forward and compete with other business economic institutions .In an effort to achieve organizational goals, managers are strongly required to master the management of cooperative in this case managers, managers and employees who are trusted by the Meeting Members. They are required to be more capable in running the organization in order to carry out its duties in helping improve the business performance of cooperative.Expectations of satisfaction level of members of Koperasi INTI have been implemented by the manager quite well, although there is a small part of each indicator that is still not fulfilled. This will make reference for managers in improving member's satisfaction in utilizing services in department store business unit. The fact that the service performed in the department store unit is not in accordance with the expectations that the manager wants and not in accordance with the reality in the field. This causes the services undertaken in the department store unit less good, thus causing the lack of utilization of department store business unit.

Analisis Preferensi Ketidaknyamanan Konsumen Terhadap Promosi Dan Personal Selleryang Mempengaruhi Minat Beli Konsumen Serta Pemilihan Merek Pada Asuransi (Studi Kasus di PT. Prudential Life Assurance) Putu Dyah Permatha Korry; Ayu Wendy Widhia Pramesti
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

Health is an important thing to be noticed in everyday life, because humans will not be separated from the dangers that arise suddenly by an event. Insurance is one way to guarantee a sense of security in handling the risks that arise suddenly. No wonder various promotions are carried out by companies to generate consumer buying interest, but one of the promotional techniques of direct marketing through telemarketing is inconvenience, because promotion through this technique consumers feel disturbed when contacted because according to them telemarketers do not think of the right time when offering a product. Personal Sales (Personal Seller) is an insurance agent from a company that can deal directly with consumers so that later there will be buying interest in insurance. To increase consumer buying interest, promotional inconvenience, and seller personalities are expected to be able to influence consumers so that after buying interest arises, consumers will be able to decide on the brand selection on insurance. Data was collected through questionnaires to 85 respondents. The data analysis technique used is structural equation (SEM) with PLS. The results of this study indicate that promotional discomfort has a negative and significant effect on consumer buying interest, while a personal seller has a positive and significant effect on consumer buying interest, and consumer buying interest has a positive and significant effect on brand selection. Based on the results of testing the Q2 model gets a value of 0.774, which shows the predicted model is appropriate.

Pengaruh Service Recovery Terhadap Kepuasan Konsumen Pada Hotel Rama Candidasa Ni Wayan Suartini Ningsih; Ni Made Yudhaningsih
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

As a hospitality business can not be separated from error or service failure. so companies need to handle the failure of the service with service recovery program embodied with three dimensions of procedural justice, interactional justice and distributive justice. This study aims to Determine the influence of procedural justice, interactional justice distributive justice on customer satisfaction at Rama Candidasa Hotel. This study used 80 samples, the method of collecting data through questionnaires. Data analysis was performed with multiple linear regression analysis,test f test t and the previous determination has been tested the validity and reliability.The results showed by the F-test is procedural justice, interactional justice and distributive justice have positive and significant impact on customer satisfaction at Rama Candidasa Hotel. From the results of correlation analysis this shows thata positive and very powerful relationship between procedural justice, interactional justice and distributive justice with customer satisfaction. Where the condition shows the higher the value of procedural justice, interactional justice and distributive justice, that make the higher the value of customer satisfaction and same as the other way. From result of determination analysis (R2) obtained coefficient of determination equal to 64,4%, which means that customer satisfaction is true result from influence of procedural justice, interactional justice and distributive justiceequal to 64,4%, while 35,6% influenced by other factor. Furthermore, based on T-test results obtained that the distributive justice has greater influence and stronger than procedural justice and interactional justice.

Analisis Pendapatan Asli Daerah Kabupaten Buleleng Made Anggia Pramita Sukma
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

Buleleng Regency is located in the northern part of Bali Island with an area of 1,365.88 km2 and along the coast 157,05 km. About 57 tourist attractions such as nature tourism, marine tourism, agro tourism and historical place that can be visited by tourists so that it has its own characteristics compared to other objects. This is the reason authors try to analyze locally-generated revenue (PAD) in Buleleng Regency. The limitations are: (1) Percentage ratio to analyzing the growth rate of PAD Buleleng Regency (2) The object of research is PAD Buleleng Regency from 2001-2016. Sampling in this research using non-probability sampling technique by purposive sampling. This is a quantitative research which measured in numerical scale and data used in the research obtained from bps.go.id site of Buleleng Regency. It can be concluded that the (PAD) of Buleleng Regency increased from 2001 to 2015, but decreased by 3.73% in 2016.

Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kepuasan Kerja Untuk Meningkatkan Kinerja Karyawan Matahari Departement Store Duta Plaza Di Denpasar Ni Luh Kardini
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

Employee contributions will be important if done with effective actions and behave correctly. Not only the amount of effort but also the direction of the business. The nature, effort or willingness to work as well as the various things that constitute organizational support is very important for the success of employee performance. In this study analyze the problems faced by employees of Matahari Department Store Duta Plaza, some of them feel there is dissatisfaction in work so that this affects the poor performance. Empirical test conducted on 120 employees to obtain data about leadership style and organizational culture that had been considered has not been able to provide hope for employees. Analyzer used in this research is Structural Equation Model (SEM). The result of SEM analysis has fulfilled the criteria of the model of Goodness of Fit Index Criteria: chi square = 294,276, probability = 0,000, RMSEA = 0.116, GFI = 0.776, AGFI = 0.697, CFI = 0.829. All meet the criteria, except RMSEA and AGFI are marginal. The results of this study indicate that organizational culture is not significant influence on job satisfaction is not significant to performance, organizational culture is not significant effect on performance, leadership style is not significant effect on performance either directly or indirectly through job satisfaction. Job satisfaction has a positive and significant effect on employee performance. On the basis of these results, the managerial implications that can be suggested are the improvement of job satisfaction and performance can be achieved by creating and maintaining a culture of involvement in corporate culture, applying participative leadership style in line with providing satisfactory salary levels for employees.

Pengaruh Kualitas Pelayanan Dan Kepuasan Pelanggan Terhadap Keinginan Berbelanja Pada Coco Mart Tabanan Ni Wayan Ari Sudiartini; Ni Ketut Murdani; Ni Kadek Candra Dewi
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

This research aims to find out how the influence of service quality and customer satisfaction to desire to shop at Coco Mart Tabanan. The data used in this research is quantitative data and then processed using multiple linear regression analysis. Population in this research were consumers who made purchases in Coco Mart Tabanan, with a sample of 60 people.Test results of multiple linear regression analysis obtained equation Y = - 0,465 + 0,236X1+ 0,289X2, which means the quality of service variables (X1) and customer satisfaction (X2) have a significant positive effect on the desire to shop (Y). The correlation test results show that the correlation coefficient of = 0,889 lies between 0,80-1,00 which means that the effect between service quality (X1) and customer satisfaction (X2) with shopping desire (Y) is very strong. Determination test results, adjusted amount of R2 is 0,790 this means the influence of service quality and customer satisfaction to the desire to shop for 79,0% while the remaining 21,0% influenced by other factors not examined. The results of the f test and t test show that the hypothesis which reads “ there is a significant influence between service quality (X1) and customer satisfaction (X2) on shopping desire (Y) “ can be received by testing significant level 0,000 is smaller than 0,05.

Pengaruh Kualitas Produk, Kualitas Proses, Kualitas Pelayanan Dengan Peran Mediasi Kepuasan Pelanggan Terhadap Loyalitas Pelanggan I Dewa Nyoman Usadha
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

This study is an empirical study in coastal areas or coastal villages in the region of Tabanan. which aims to determine the effect of Product Quality, process quality, service quality with mediation satisfaction to Loyalty of small and medium business customers. Methodelogi used, Statistics method with Moderation or Mediation variables. The number of samples taken from the population of 30 respondents. The results showed the relationship of Product Quality (X1) to the quality of process (X2) 0.971, Quality of service (X3) 0.795 so that the average relationship 0.883, with the mediation 0.816 so as to produce the level of customer satisfaction 0.818. The correlation of process quality (X2) with product quality (X1) 0,971, Service Level (X3) 0,846, average 0,908 mediated correlation 0,850 resulted Customer Loyalty level 0,842, with mediation equal to 0,850 resulted Average Customer Loyalty 0,58 process quality, product quality and service level. Relationship Level of Service Quality (X3) 0,846 with process quality (X1) 0,795, with average 0,820 with mediation 0,971 resulted high customer satisfaction 0,826. So with a mediation of 0.971 mediate the median level of 0.771. Which the average relationship of 0.820 with mediation 0.971 resulted in the level to the average customer Loyalty of -0.151.the relationship that has been established either does not require the level of mediation

Pengaruh Volume Bongkar Dan Muat Barang Terhadap Volume Pendapatan Perusahaan PT. Varuna Tirta Prakasya (PERSERO) Di Pelabuhan Benoa Kabupaten Badung Ni Ketut Murdani; Anak Agung Elik Astari
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

KMP Nusa Jaya Abadi is primarily intended to connect the economic artery of Klungkung district in general and the island of Bali and small islands in Nusa Penida in particular. Since inaugurated its operation by the President of RI in 2007 until now the revenue from the port and shipping sectors served by Motor Vessel Penyebrangan Roro Nusa Jaya Abadi has reached more than 3.2 billion rupiah which consists of operational unit of loading and unloading goods and port charges.The purpose of this study is to know the analysis of loading and unloading of goods in increasing the Local Original Revenue (PAD) in the Port of Nusa Penida Distribution Klungkung regency.This research was conducted on Technical Implementation Unit of Port of Penpenangan Nusa Penida of Klungkung Regency. While the object of this research is the operational implementation of loading and unloading ship ports in an effort to increase local revenue (PAD).Data collection techniques include observation, interviews, and document recording. The method used in this research is quantitative analysis: correlation analysis, determination analysis, and t-test analysis.The results obtained from this research are: correlation analysis obtained correlation value (r) of = 0.9957, this means that the relationship between the independent variables of loading and unloading with the dependent variable Original Revenue has a correlation coefficient of 0.9957.From result of calculation of determination obtained result equal to 99,15%. This means that loading and unloading activities have an effect on increasing the original income of 99.15%, while the remaining 0.85% is the influence of other variables that are not measured in this study.While the results of t-test analysis obtained value of 10.7792 or (10.7792 6.3140), it can be said that the relationship that occurs between loading and unloading activities with the original revenue is significant (meaningful).

Pengaruh Komitmen Dan Kompetensi Terhadap Kinerja Karyawan Pada Karyawan PT. BPR Duta Bali Bagus Nyoman Kusuma Putra; I Wayan Gede Antok Setiawan Jodi; I Ketut Merta
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

Organizational commitment is a level or awareness of a person to recognize the extent of an organization and is bound to its goals so as to accelerate the organization to achieve its objectives. Competence is knowledge, skills, and abilities that are mastered by someone who has become a part of him, so he can do cognitive, affective, and psychomotor behaviors as well as possible. Employee performance is the result of work in quality and quantity achieved by someone in carrying out their functions in accordance with the responsibilities given to him.The purpose of this study is to determine the effect of commitment and competence on employee performance at PT. BPR Duta Bali. The sampling technique used is a saturated sampling technique. The sample in this study was 40 employees. The data analysis method used is multiple linear regression analysis with the SPSS program. The results of the study state that the commitment variable has a positive effect on employee performance. Competency variables do not affect employee performance. Commitment and competency variables simultaneously have a positive and significant effect on employee performance

Pengaruh Retail Marketing Mix Terhadap Unplanning Purchase Dicisions Pada Bisnis Minimart Di Desa Ubud Kabupaten Gianyar Ni Luh Ketut Ayu Sudha Sucandrawati; Ni Luh Parmi Widiasih
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

The development of modern retail market today makes unplanned purchases or unplaning purchase dicisionsincreasing in society. This study aims to examine the effect of retail marketing mix on unplanned purchase desicions at Minimart shop in Ubud Village of Gianyar Bali Regency using sample of 86 people through slovin method. The analysis technique used is multiple linear regression analysis.The results of the analysis prove that retail marketing mix consisting of location, merchandise, pricing, promotion, atmosphere of outlets and retail service have a positive and partially significant effect on unplaning purchase dicisionsat Minimart shop in Ubud Village of Gianyar Bali Regency. Retail marketing mix consisting of location, merchandise, pricing, promotion, atmosphere of outlet and retail service have positive and significant influence simultaneously to unplaning purchase dicisionsat Minimart shop in Ubud Village of Gianyar Bali Regency.Suggestions that can be recommended to the management of Minimart in Ubud Village Gianyar regency of Bali to pay attention to matters related to retail marketing mix such as location, merchandise, pricing, promotion, atmosphere of outlets and retail service better in attracting visitors to do unplaning purchase dicisionsat Minimart in Ubud Village, Gianyar Regency, Bali. Locations provided for easily accessible visitors and ample parking. Merchandise provided to be more diverse in accordance with the needs of consumers. The price set to see the market competition so that consumers are willing to shop at Minimart. Providing attractive advertising and promotions to influence consumer purchases. The atmosphere in the booth is expected Minimart in Ubud Village Gianyar regency of Bali can provide wider space for visitors. Implementation of the maximum service in the service, ease of payment so as to attract unplaning purchase dicisionsin Minimart in Ubud Village Gianyar regency Bali.

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Ni Made Yudhaningsih, SE.,MM

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nimadeyudha@gmail.com

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+6281936124602

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satyagraha@universitasmahendradatta.ac.id

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Jalan Ken Arok No. 10-12, Peguyagan, Denpasar-Bali

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Kota denpasar,

Bali

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Ni Made Yudhaningsih, SE.,MM

Contact Email nimadeyudha@gmail.com

Phone +6281936124602

Journal Mail Official satyagraha@universitasmahendradatta.ac.id

Editorial Address Jalan Ken Arok No. 10-12, Peguyagan, Denpasar-Bali

Location Kota denpasar, Bali INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Ni Made Yudhaningsih, SE.,MM

Contact Email
nimadeyudha@gmail.com

Phone
+6281936124602

Journal Mail Official
satyagraha@universitasmahendradatta.ac.id

Editorial Address
Jalan Ken Arok No. 10-12, Peguyagan, Denpasar-Bali

Location
Kota denpasar,

Bali

INDONESIA