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Movere Journal
Published by Sekolah Tinggi Ilmu Ekonomi Tri Dharma Nusantara
ISSN : -     EISSN : 26562790     DOI : https://doi.org/10.53654/mv.v2i1
Core Subject : Science,
Decision Sciences, Operations Research & Management
Movere Journal merupakan jurnal ilmiah yang diterbitkan Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar, terbit perdana sejak tahun 2019 Movere Journal memuat artikel berupa hasil-hasil penelitian (original research article) dan Jurnal Movere merupakan jurnal yang diterbitkan dua kali dalam setahun yaitu pada Bulan Januari dan Juli oleh Program Studi Ilmu Manajemen, Sekolah Tinggi Imu Ekonomi (STIE) Tri Dharma Nusantara Makassar, Movere Journal bersifat Open Access Journal (OJS) yang menyediakan artikel-artikel jurnal yang dapat diunduh secara gratis. Movere Journal bertujuan untuk mempublikasikan artikel penelitian dalam bidang Ilmu Manajemen, dan isu-isu yang terkait dalam bidang tersebut. berupaya menyajikan hasil riset ilmiah dari ilmuwan, profesional, sarjana, peneliti untuk dipublikasikan dan diseminasi melalui seleksi naskah. Artikel-artikel yang dimuat di Jurnal Movere Journal (e-ISSN : 2656-2790) merupakan artikel yang telah melalui proses penelaahan oleh Mitra bestari (Peer reviewers).
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 256 Documents
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Analisis Pengaruh Digital Customer Exprience dan Digital Service Quality Terhadap Loyalitas Nsabah Melalui Perceived Value Pada Aplikasi Digital BNI WONDR Salni; Muhammad Nasir Hamzah; Maryam Nurdin
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.765

Abstract

This study aims to analyze the influence of Digital Customer Experience and Digital Service Quality on Customer Loyalty through Perceived Value in the BNI Wondr digital application. The research employs a quantitative approach using a survey method by distributing questionnaires to customers who use the BNI Wondr application. The collected data were analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS software to examine the relationships among variables and the mediating role of Perceived Value in the research model. The results indicate that Digital Customer Experience and Digital Service Quality have a positive and significant effect on both Perceived Value and Customer Loyalty. Furthermore, Perceived Value is proven to have a positive and significant effect on Customer Loyalty and serves as a mediating variable in the relationship between Digital Customer Experience and Digital Service Quality and Customer Loyalty. These findings emphasize that well-designed digital experiences and high-quality digital services enhance customers’ perceived value, which ultimately strengthens their loyalty to the BNI Wondr digital service.
Pengaruh Intensitas Penagihan Lapangan Dan Ketepatan Distribusi Terhadap Efektivitas Penagihan Piutang Melalui Sistem Monitoring Piutang Pada PT. Fuboru Indonesia Cabang Denpasar Ni Putu Intan Maha Putri; Muspa Muspa; Maryam Nurdin
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.766

Abstract

This study aims to analyze the effect of field collection intensity and distribution accuracy on accounts receivable collection effectiveness, with the receivables monitoring system as a mediating variable at PT Fuboru Indonesia, Denpasar Branch. This research adopts a quantitative approach using a survey method, in which data were collected through the distribution of questionnaires to active customers of PT Fuboru Indonesia, Denpasar Branch. The data analysis technique employed was Partial Least Squares–Structural Equation Modeling (PLS-SEM) using SmartPLS 4 software to examine both direct and indirect relationships among the research variables. The results indicate that (1) field collection intensity has a positive and significant effect on accounts receivable collection effectiveness at PT Fuboru Indonesia, Denpasar Branch; (2) distribution accuracy has a positive and significant effect on accounts receivable collection effectiveness; (3) field collection intensity has a positive and significant effect on accounts receivable collection effectiveness through the receivables monitoring system; (4) distribution accuracy has a positive and significant effect on accounts receivable collection effectiveness through the receivables monitoring system; (5) field collection intensity and distribution accuracy simultaneously have a positive and significant effect on accounts receivable collection effectiveness; (6) field collection intensity is the more dominant factor influencing accounts receivable collection effectiveness through the receivables monitoring system compared to distribution accuracy; and (7) the receivables monitoring system is also proven to have a significant effect and acts as a mediating variable that strengthens the influence of field collection intensity and distribution accuracy on accounts receivable collection effectiveness.
Analisis Pengaruh Kualitas Layanan dan Strategi Pemasaran Terhadap Loyalitas Nasabah Melalui Kepuasan Nasabah Pada Bank Bni Cabang Mattoangin Nur Windah; Mashur Razak; Hendra Gunawan
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.769

Abstract

This study aims to analyze the effect of service quality and marketing strategy on customer loyalty, with customer satisfaction as a mediating variable at Bank BNI Mattoangin Branch. Customer loyalty is a strategic aspect for the banking industry in maintaining sustainable performance and competitive advantage; therefore, understanding the factors that influence it is essential. This study employs a quantitative approach using a survey method involving 83 customers of Bank BNI Mattoangin Branch, selected through purposive sampling. Data analysis was conducted using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method with SmartPLS 4 software through a bootstrapping technique of 5,000 resamples to test both direct and indirect effects among variables. The results indicate that service quality and marketing strategy have a positive and significant effect on customer satisfaction and customer loyalty. Customer satisfaction also has a positive and significant effect on customer loyalty and is able to mediate the relationship between service quality and marketing strategy on customer loyalty at Bank BNI Mattoangin Branch. These findings confirm that improving service quality and implementing effective marketing strategies play an important role in enhancing customer satisfaction and loyalty.
Analisis Dinamika Kepemimpinan Agile Dan Kapasitas Diri Dalam Membentuk Budaya Kerja dan Kinerja Pegawai: Studi Kasus Pada Kantor Syahbandar Kalimantan Selatan Faisal Fattah; Megawaty Megawaty; Rachman Suwandaru
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.770

Abstract

The increasingly dynamic and uncertain organizational environment requires public sector organizations to adopt adaptive leadership and strengthen employees’ psychological readiness, particularly in high-risk maritime public services. This study aims to explore the practices and experiences of agile leadership and employee self-efficacy in responding to operational dynamics and digital transformation through the Inaportnet system, to examine how work engagement contributes to job satisfaction, and to explain the role of job satisfaction as a psychological mechanism linking adaptive leadership, work engagement, and self-efficacy to public service performance. This study employs a qualitative approach with a case study design conducted at the Harbourmaster Office in South Kalimantan. Data were collected through in-depth interviews, non-participant observation, and document analysis, and were analyzed thematically. The findings indicate that agile leadership is perceived as responsive and context-driven leadership that supports employees in dealing with operational pressures and digital transformation. Self-efficacy emerges as a key psychological foundation enabling employees to adapt to complex job demands. Work engagement is experienced as a strong personal commitment to public service responsibilities and contributes to the formation of job satisfaction. Furthermore, job satisfaction functions as a psychological mechanism that allows employees to internalize leadership support, work engagement, and self-efficacy, thereby sustaining public service performance. This study contributes theoretically to public sector organizational behavior literature and provides practical implications for leadership development and human resource management in the maritime sector
Konstruksi Sosial Pelaku Usaha Mengenai Platrfrom Instaqris Sebagai Layanan Pendaftaran dan Pengelola QRIS Herniah Herniah; benget Hutagaol
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.801

Abstract

The current entrepreneurial reality is largely shaped by digitalization. Business actors collectively construct an understanding that transactions do not have to be carried out in cash but also non-cash. One of the digital-based payments that is currently in demand is QRIS. To obtain a QR to be able to make transactions, business actors must register on the application. One application that can be used is InstaQRIS. The InstaQris application is the official platform and service for QRIS (Quick Response Code Indonesian Standard) registration supervised by Bank Indonesia. This service allows MSMEs, shops, and individual businesses to accept digital payments from all e-wallets and m-banking using only one QR code. This study aims to determine the social construction of business actors regarding the InstaQris application in retail kiosk business actors in Makassar. This study uses a descriptive qualitative approach with data collection methods through in-depth interviews and direct observation of retail kiosk owners who have used the InstaQris application. Based on the results of the study, several social constructions of InstaQris were found, including: 1). InstaQris is interpreted as an application that innovates in carrying out Qris registration, where the registration process is very easy and instant 2). InstaQris is interpreted as an application that facilitates transaction access, meaning they can reach a wider customer base and create a more modern impression. 3). InstaQris is interpreted as simplifying the transaction process by reducing the risk of incorrect change calculation, minimizing cash loss at businesses, and reducing the circulation of counterf
Pengaruh Transformasi Digital Dan Fleksibilitas Kerja Terhadap Kinerja Pegawai Pada PT. PLN (Persero) Unit Induk Distribusi Sulselrabar Ikhsan Amar; Kapriani
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.811

Abstract

This study aims to examine the effects of digital transformation and work flexibility on employee performance at PT PLN (Persero) Unit Induk Distribusi Sulselrabar, both individually and simultaneously. The research employed a quantitative approach using an explanatory research design. The sample consisted of 132 employees selected through probability sampling using the simple random sampling technique. Data were collected through a structured questionnaire measured on a five-point Likert scale. The data were analyzed using IBM SPSS Statistics, including validity testing, reliability testing, multiple linear regression analysis, partial hypothesis testing (t-test), simultaneous hypothesis testing (F-test), and the coefficient of determination (R²). The findings reveal that, partially, digital transformation has a positive and significant effect on employee performance, while work flexibility also has a positive and significant effect on employee performance. Simultaneously, digital transformation and work flexibility jointly exert a positive and significant influence on employee performance at PT PLN (Persero) Unit Induk Distribusi Sulselrabar. These findings indicate that strengthening digital transformation initiatives, supported by effective work flexibility practices, can significantly enhance employee performance and contribute to the achievement of organizational objectives.
Pengaruh Beban Kerja Dan Kompensasi Terhadap Kinerja Karyawan Pada PT Telkom Group Cabang Kota Palopo Citra Ramadhani Ichlas; Yusi Yusi; Nurhikma Aulia; Budiarti Purti Uleng
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.812

Abstract

This study aims to analyze and determine the influence of workload andcompensation on employee performance at PT Telkom Group Palopo City Branch. Thetype of research conducted is quantitative. The type of data used consists of primary andsecondary data. Data collection was carried out through observation and questionnaires.The number of samples used was 60 employees. The data analysis methods used aredescriptive analysis, validity testing, reliability testing, and multiple linear regressionanalysis. The results of the study indicate that, simultaneously, workload and compensationhave a significant influence on employee performance. Partially, the provision of workloadhas a significant positive effect on employee performance at PT Telkom Group Palopo CityBranch, whereas compensation does not have a significant effect on employeeperformance.
Pelatihan Softskill Terhadap Kinerja Anggota Komunitas Mahasiswa Di Universitas Andi Djemma Risna Angraeni; Dian Dian; Gita Anis
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.814

Abstract

This study aims to analyze the effect of soft skills training on the performance of student community members at Andi Djemma University. This research employed a quantitative approach. Data were collected through questionnaires, observations, and interviews. The sample consisted of 50 respondents selected using purposive sampling. Data were analyzed using SPSS, including validity testing, reliability testing, classical assumption tests, simple linear regression analysis, the coefficient of determination (R²), and the t-test. The results indicated that all research instruments were valid and reliable. The simple linear regression analysis produced the equation Y = 1.124 + 0.974X. The t-test showed that soft skills training had a positive and significant effect on the performance of student community members, with a calculated t-value of 18.978, which was greater than the t-table value of 1.677, and a significance value of 0.000 < 0.05. Furthermore, the coefficient of determination (R²) was 0.882, indicating that 88.2% of the variation in the performance of student community members could be explained by soft skills training, while the remaining 11.8% was influenced by other factors outside the scope of this study. Therefore, soft skills training has a positive and significant effect on the performance of student community members at Andi Djemma University.
Pengaruh Transformasi Digital Terhadap Kinerja Umkm: Peran Mediasi Kapabilitas Inovasi Dalam Perspektif Dynamic Capability Theory Basri Basri; Tri Fira Yuniza Fira; Anna Ashrawi Suhartini Anna
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.815

Abstract

This study aims to examine the effect of digital transformation on MSME performance, the effect of digital transformation on innovation capability, the effect of innovation capability on MSME performance, and the mediating role of innovation capability in the relationship between digital transformation and MSME performance from the perspective of Dynamic Capability Theory. This study employed a quantitative approach using an explanatory research design. The population consisted of 1,200 culinary MSMEs in Makassar City, with a sample of 93 respondents determined using the Slovin formula and purposive sampling technique. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The findings reveal that digital transformation has a positive and significant effect on MSME performance (β = 0.438; p = 0.005) and innovation capability (β = 0.200; p = 0.030). Innovation capability also has a positive and significant effect on MSME performance (β = 0.402; p = 0.007) and significantly mediates the relationship between digital transformation and MSME performance (β = 0.208; p = 0.043). These findings indicate that the success of digital transformation depends not only on technology adoption but also on MSMEs' ability to develop innovation capabilities that create added value and improve sustainable business performance. Keywords: Digital Transformation, Innovation Capability, MSME Performance
Pengaruh E-Commerce Dan Sustainability Marketing Terhadap Keputusan Pembelian Produk Makanan Ramah Lingkungan Masyarakat Palopo Umi Kalsum; Hesti Ardianti; Nurjannah; Nurfatima Azzahra; Eka Feby Wahyuningtyas
Movere Journal Vol. 8 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v8i2.820

Abstract

This study aims to analyze the influence of e-commerce and sustainability marketing on consumers' purchasing decisions regarding environmentally friendly food products in Palopo. The study employed a quantitative research approach. Data were collected through an online questionnaire distributed to 120 randomly selected respondents. After the data passed the validity and reliability tests, they were analyzed using multiple linear regression with SPSS. The results indicate that, partially, both e-commerce and sustainability marketing have a positive and significant effect on consumers' purchasing decisions for environmentally friendly food products

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