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Dian Friana Hidayat
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Journal Industrial Manufacturing
Published by Universitas Muhammadiyah Tangerang
ISSN : 25024582     EISSN : 25803794     DOI : https://doi.org/10.31000/jim
Core Subject : Engineering,
Engineering Industrial & Manufacturing Engineering
Journal of Industrial Manufacturing merupakan jurnal ilmiah yang berfokus terhadap continuous improvement dalam dunia industri (maufaktur dan jasa). Selain itu ruang lingkup jurnal mencakup seluruh keilmuan Teknik Industri.
Arjuna Subject : Teknik (semua kategori) - Tenik Industri dan Manufaktur
Articles 179 Documents
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PENERAPAN METODE RATING SCALE DALAM RANCANG BANGUN SISTEM E-TASK EVALUATION PADA INDUSTRI RETAIL BAHAN BANGUNAN Muhammad Jonni; Nur Fadilah Fatma; Rachmat Destriana; Lisa Fitriani Ishak
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v11i1.15972

Abstract

The building materials retail industry involves various operational activities that require employees to perform tasks with different levels of complexity. Employee performance evaluation is often conducted manually, which may lead to subjective assessments and difficulties in continuous performance monitoring. Therefore, a system that supports objective and structured task evaluation is required. This study aims to design and develop an E-Task Evaluation system by implementing the Rating Scale method in the building materials retail industry. The Rating Scale method is applied to provide quantitative performance assessments based on predefined indicators. The research stages include system requirement analysis, system design, implementation, and system testing. The results indicate that the developed E-Task Evaluation system is able to support employee performance evaluation in a more objective, efficient, and well-documented manner. In addition, the system facilitates management in monitoring employee performance and supporting managerial decision-making. Thus, the implementation of the Rating Scale method in an E-Task Evaluation system can be considered an effective solution to improve the quality of employee performance evaluation in the building materials retail industry. Keywords: E-Task Evaluation, Rating Scale Method, Employee Performance Evaluation, Building Materials Retail Industry, Information System
USULAN PERBAIKAN KUALITAS LAYANAN DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DI KAFE SG Hendra Pratama; Ossa Sutaarga; Bunga Rifdah Salsabill
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v11i1.15986

Abstract

Based on weekly coffee sales data from March to May 2025, Café SG experienced a downward sales trend. Total sales declined from 1,612 cups in March to 1,222 cups in May, representing a cumulative decrease of 30.17%. This decline aligns with observations from Google Reviews, where Café SG (rating 4.5) ranks lower than nearby competitors (average rating above 4.7). The SERVQUAL analysis reveals a service quality gap of -2.33, indicating that Café SG’s service performance remains well below customer expectations. The Importance Performance Analysis (IPA) identifies three key priority areas requiring immediate improvement: (1) Staff initiative in offering more comfortable seating, (2) Staff proactiveness in asking about customer satisfaction with their orders, and (3) Assurance of customer safety and comfort. Improvements in these areas are expected to enhance customer satisfaction and help restore a positive sales trend. Keywords: Service Quality, Google Review, SERVQUAL, Importance–Performance Analysis. 
Optimasi Resiliensi Rantai Pasok Lokal melalui Model FRAC-R (Analisis Koefisien Kompleksitas dan Mitigasi Risiko Agilitas dan Kolaborasi) Suwaryo Nugroho; Muhamad Ali Pahmi
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v11i1.15989

Abstract

CV. Alden Nature is an MSME that rents outdoor equipment for outdoor activities for customers who want to do activities outside the home, whether at campsites, open nature or mountainous areas. The demand for outdoor equipment rentals has increased from year to year thanks to good service and customer trust. However, uncertain physical and weather conditions and the high number of natural disasters and VUCA conditions suppress the company's ability to develop its business. The FRAC_R model is a model that can improve the ability of the supply chain to be more resilient amid uncertainty. The implementation of the FRAC_R model in Alden Nature MSMEs can improve the resilience of the supply chain through improvement strategies for dimensions and indicators with relatively low capabilities and accelerate the TTR (Time To Recover). The results of the analysis and calculations obtained that the supply chain resilience capability index of 2.7 is included in the medium category with a medium level of risk and complexity of 0.8, can improve TTR 29-39% from the TTR baseline.Key Words: Supply Chain Resilience, Time to Recover, FRAC_R
Analisis Kepuasan Pengguna Aplikasi Maxim di Kota Cilegon Menggunakan Integrasi EUCS, IPA, dan TRIZ Akbar Gunawan; Atia Sonda; Yohana Hasianna Manullang; Ade Sri Mariawati; Aditya Rahadian Fachrur; Dhena Ria Barleany
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/f3f1n027

Abstract

This study aims to analyze user satisfaction of the Maxim application in Cilegon City and formulate service improvement priorities through the integration of End-User Computing Satisfaction (EUCS), Importance Performance Analysis (IPA), and TRIZ methods. The main problem of this study stems from user complaints about the Maxim application, specifically related to address point accuracy, map display readability, and application response speed. The study uses a quantitative approach with a survey method by distributing questionnaires to 96 active Maxim application users in Cilegon City. The research attributes are arranged based on five EUCS dimensions, namely content, accuracy, format, ease of use, and timeliness. The data obtained are tested for validity and reliability, then analyzed using IPA to measure the level of conformity, the gap between expectations and performance, and priority attributes for improvement. Furthermore, the TRIZ method is used to formulate innovative solutions to attributes in the top priority quadrant. The results show that the average performance value of the Maxim application is 3.445, while the average user expectation value is 3.831, resulting in a gap value of -0.385. The average suitability level of 89.9% indicates that the Maxim application's performance has not fully met user expectations. The attributes that are the main priority for improvement are address point accuracy, ease of understanding the map display, and application response speed. Based on the TRIZ analysis, the innovative principles obtained are intermediary and parameter changes. Recommendations for improvement include updating GPS-based locations, adding a "nearest building" feature, using more varied colors on map components, and storing frequently used pick-up and drop-off points on the user's device. This study shows that the integration of EUCS, IPA, and TRIZ can be used as a systematic approach to evaluate user satisfaction while generating recommendations for improving online transportation applications. Keywords: Maxim, user satisfaction, EUCS, IPA, TRIZ, online transportation
Implementasi Lean Six Sigma Untuk Meningkatkan Kualitas Layanan Pada Jasa Pengiriman Barang Kargo Udara Di Terminal Kargo Bandara Soekarno-Hatta Hartono Hartono; Achmad Al-Hafizh Destian
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/7p8ns776

Abstract

Issues in air cargo delivery such as delays, damage, and failed shipments pose major challenges to maintaining service quality. To reduce the high error rate, which averaged 45.26% and far exceeded the 15% tolerance limit, the Lean Six Sigma approach was applied using the DMAIC method (Define, Measure, Analyze, Improve, Control). The Process began with problem identification in the operational area of the Soekarno-Hatta Airport Cargo Terminal during the January to June 2025 period. Analysis revealed that the main causes stemmed from human error, unstandardized work methods, and weak procedural Control. Corrective actions included the use of plastic wrapping, fragile item labeling, and strengthening of monitoring and regular evaluation systems. After implementation, a significant reduction in delivery disruptions was observed, along with an Improvement in Process Sigma levels, indicating enhanced service quality. The application of Lean Six Sigma proved effective in increasing operational efficiency and delivery reliability. These results may serve as a reference for improving air cargo logistics service systems in a sustainable manner.   Keywords: Lean Six Sigma, service quality, air cargo delivery, DMAIC, Improvement
Penerapan Metode Full Time Equivalent Untuk Mengukur Beban Kerja Pada Unit Tml-1 (Receiving Area) PT. GMF Aeroasia Tbk Akbar Rizky Saputra; Ismail Fardiansyah; Tri Widodo
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/ek8ngs12

Abstract

Human resource management (HRM) is one of the success factors of a company, because by implementing human resource management in a company it will provide an even distribution of workload and the number of workers in a company. Unit TML-1 is one of the units in PT. GMF Aeroasia which is tasked as a Receiving Area service, where in 2024 the unit has a high number of overtime. This study aims to calculate the workload, analyze and determine improvements in the workload conditions of the TML-1 unit using the Full Time Equivalent (FTE) method. Based on the analysis that has been carried out on 3 positions in the TML-1 unit, the senior officer position has a normal category, Officer 1 and 2 have a normal category, while the PKWT position has an overload category with an FTE value of 8.57. After getting the FTE value, the proposal given to the TML-1 unit is to increase the number of workers in the PKWT position by 5 people so that the workload category becomes normal. Keyword: workload analysis, full time equivalent, rating factor, lead time, human resource management.
Desain Ergonomi Produk Troli Tabung Gas LPG Berbasis Antropometri dan Voice of Customer Kano Amelia Rachmi Nasution; Joko Supono
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/4exwg117

Abstract

ABSTRACT Manual material handling of LPG cylinders in household environments frequently induces musculoskeletal complaints due to the lack of ergonomic assistive tools. This study aims to produce an ergonomic LPG cylinder trolley design based on anthropometric and Kano-method approaches. The trolley is engineered to accommodate cylinders weighing 3 kg to 12 kg and to operate on both flat surfaces and stairways. The anthropometric approach uses hip-height (99th percentile) and hand-width (50th percentile) dimensions to determine handle sizing, while the Kano method identifies user-need attributes and satisfaction levels. Data were collected through questionnaires distributed to 30 respondents and validated using the marginal-homogeneity test. The resulting design is a safe, comfortable, and ergonomic trolley equipped with a hinged-locking support frame, wheel braking system, and a height-adjustable handle finished with anti-slip material. The structure is sturdy and durable, complemented by chrome finishing to enhance aesthetic appeal. The design is expected to reduce awkward-posture exposure and static loading on users when transporting LPG cylinders.   Keywords: Anthropometry, LPG Cylinder Trolley, Product Ergonomics, Voice of Customer
PERBAIKAN SISTEM KERJA UNTUK MENINGKATKAN PRODUKTIVITAS DI IKM TULAKIR FIBERGLASS Amelia Rachmi Nasution; Hari purnomo
Journal Industrial Manufacturing Vol. 9 No. 1 (2024): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v9i1.9890

Abstract

This research was conducted to improve work systems in order to increase productivity by identifying and analyzing the factors that cause worker complaints, as well as minimizing complaints felt by workers using a participatory ergonomics approach in the form of focus group discussions (FGD) so that companies can immediately make improvements to the work system in order to create a work system that is ergonomic, optimal, and according to the needs of workers. Data analysis used statistical tests in the form of a the different tests with the signed rank test to find out differences by comparing pre-test data between initial conditions work system with post test data work system improvement design.Keywords: Worker Complaint; Work System; Ergonomic Participatory; Design
Penerapan Metode Rca Untuk Menentukan Akar Penyebab Waste Pada Proses Pencucian Reaktor Dan Blending Tank Di Departemen Produksi 2 Sri Lestari; Muhammad Yushiy Zahrowain; Zaenal Muttaqien
Journal Industrial Manufacturing Vol. 9 No. 1 (2024): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v9i1.10989

Abstract

This study aims to determine the root causes of waste in the reactor washing process and blending tank in the Department Production 2 PT. Pardic Jaya Chemicals which causes excessive costs or expenses if it is not identified what is the main cause of the problem. The research method used is root cause analysis (RCA) with Cause and EffectAnalysis or Fishbone Diagram. The results of the root cause research found several main factors, including differences in perception, limited tools, contaminated air and the character of the resin that was too solid. Proposed improvements to overcome this problem are by refreshing the work instructions, replacing the washing solvent with ethyl acetate by using distilled ethyl acetate (ETAC Ex-Dist) and adding N2 gas (Nitrogen) into the washing solvent. Keywords: Waste, Root Cause Analysis, Fishbone Diagram, proposed improvement plan, solvent
Minimalisasi Defect Produk Granite Tile Pada Proses Sorting & Polishing Dengan Pendekatan Root Cause Analysis (RCA) (Studi Kasus di PT. Niro Ceramic Nasional Indonesia, Bogor–Jawa Barat ) Irman Maulana; Bambang Suhardi Waluyo; Tri Widodo
Journal Industrial Manufacturing Vol. 9 No. 1 (2024): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v9i1.10992

Abstract

Competition in the industry makes manufacturing companies do continuous improvement of production in order to achieve good quality. PT. XYZ is a company engaged in the manufacturing industries that produce granite tile. The problems that often arise on the production floor, especially in the process of sorting and polishing that is, the high defect products produced in the process. The purpose of this study is to minimize damage to the product on the S & P, Useful and finished product quality improvement plans. To support solving this problem, researchers used a method approach Root Cause Analysis (RCA). In the histogram obtained from the check sheets, Pareto diagrams visible damage in the S & P damage type of disability the most dominant is the Crack (57%), followed Thick (18%), Glaze Drop (11%), Black Coring (8%), and the last is the Scraper Defect (6%). From the research, a result that most of the damage is Crack. Factors causing these defects are the factors that cause deviations quality raw materials such factors, factors working methods irregularities in the implementation of the work, a factor that is less engine preventive maintenance, factor of fewer operators do not obey the standard factory operations. From the productivity results in the S & P, generate some suggestion in terms of minimizing the product is defective is implementing kaizen. Keywords: Root Cause Analysis (RCA), Application of Process Improvement, Kaizen, 5S, Granite Tile. 

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