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Dian Friana Hidayat
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Journal Industrial Manufacturing
Published by Universitas Muhammadiyah Tangerang
ISSN : 25024582     EISSN : 25803794     DOI : https://doi.org/10.31000/jim
Core Subject : Engineering,
Engineering Industrial & Manufacturing Engineering
Journal of Industrial Manufacturing merupakan jurnal ilmiah yang berfokus terhadap continuous improvement dalam dunia industri (maufaktur dan jasa). Selain itu ruang lingkup jurnal mencakup seluruh keilmuan Teknik Industri.
Arjuna Subject : Teknik (semua kategori) - Tenik Industri dan Manufaktur
Articles 145 Documents
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PENERAPAN METODE RATING SCALE DALAM RANCANG BANGUN SISTEM E-TASK EVALUATION PADA INDUSTRI RETAIL BAHAN BANGUNAN Muhammad Jonni; Nur Fadilah Fatma; Rachmat Destriana; Lisa Fitriani Ishak
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v11i1.15972

Abstract

The building materials retail industry involves various operational activities that require employees to perform tasks with different levels of complexity. Employee performance evaluation is often conducted manually, which may lead to subjective assessments and difficulties in continuous performance monitoring. Therefore, a system that supports objective and structured task evaluation is required. This study aims to design and develop an E-Task Evaluation system by implementing the Rating Scale method in the building materials retail industry. The Rating Scale method is applied to provide quantitative performance assessments based on predefined indicators. The research stages include system requirement analysis, system design, implementation, and system testing. The results indicate that the developed E-Task Evaluation system is able to support employee performance evaluation in a more objective, efficient, and well-documented manner. In addition, the system facilitates management in monitoring employee performance and supporting managerial decision-making. Thus, the implementation of the Rating Scale method in an E-Task Evaluation system can be considered an effective solution to improve the quality of employee performance evaluation in the building materials retail industry. Keywords: E-Task Evaluation, Rating Scale Method, Employee Performance Evaluation, Building Materials Retail Industry, Information System
USULAN PERBAIKAN KUALITAS LAYANAN DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DI KAFE SG Hendra Pratama; Ossa Sutaarga; Bunga Rifdah Salsabill
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v11i1.15986

Abstract

Based on weekly coffee sales data from March to May 2025, Café SG experienced a downward sales trend. Total sales declined from 1,612 cups in March to 1,222 cups in May, representing a cumulative decrease of 30.17%. This decline aligns with observations from Google Reviews, where Café SG (rating 4.5) ranks lower than nearby competitors (average rating above 4.7). The SERVQUAL analysis reveals a service quality gap of -2.33, indicating that Café SG’s service performance remains well below customer expectations. The Importance Performance Analysis (IPA) identifies three key priority areas requiring immediate improvement: (1) Staff initiative in offering more comfortable seating, (2) Staff proactiveness in asking about customer satisfaction with their orders, and (3) Assurance of customer safety and comfort. Improvements in these areas are expected to enhance customer satisfaction and help restore a positive sales trend. Keywords: Service Quality, Google Review, SERVQUAL, Importance–Performance Analysis. 
Optimasi Resiliensi Rantai Pasok Lokal melalui Model FRAC-R (Analisis Koefisien Kompleksitas dan Mitigasi Risiko Agilitas dan Kolaborasi) Suwaryo Nugroho; Muhamad Ali Pahmi
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v11i1.15989

Abstract

CV. Alden Nature is an MSME that rents outdoor equipment for outdoor activities for customers who want to do activities outside the home, whether at campsites, open nature or mountainous areas. The demand for outdoor equipment rentals has increased from year to year thanks to good service and customer trust. However, uncertain physical and weather conditions and the high number of natural disasters and VUCA conditions suppress the company's ability to develop its business. The FRAC_R model is a model that can improve the ability of the supply chain to be more resilient amid uncertainty. The implementation of the FRAC_R model in Alden Nature MSMEs can improve the resilience of the supply chain through improvement strategies for dimensions and indicators with relatively low capabilities and accelerate the TTR (Time To Recover). The results of the analysis and calculations obtained that the supply chain resilience capability index of 2.7 is included in the medium category with a medium level of risk and complexity of 0.8, can improve TTR 29-39% from the TTR baseline.Key Words: Supply Chain Resilience, Time to Recover, FRAC_R
Analisis Kepuasan Pengguna Aplikasi Maxim di Kota Cilegon Menggunakan Integrasi EUCS, IPA, dan TRIZ Akbar Gunawan; Atia Sonda; Yohana Hasianna Manullang; Ade Sri Mariawati; Aditya Rahadian Fachrur; Dhena Ria Barleany
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/f3f1n027

Abstract

This study aims to analyze user satisfaction of the Maxim application in Cilegon City and formulate service improvement priorities through the integration of End-User Computing Satisfaction (EUCS), Importance Performance Analysis (IPA), and TRIZ methods. The main problem of this study stems from user complaints about the Maxim application, specifically related to address point accuracy, map display readability, and application response speed. The study uses a quantitative approach with a survey method by distributing questionnaires to 96 active Maxim application users in Cilegon City. The research attributes are arranged based on five EUCS dimensions, namely content, accuracy, format, ease of use, and timeliness. The data obtained are tested for validity and reliability, then analyzed using IPA to measure the level of conformity, the gap between expectations and performance, and priority attributes for improvement. Furthermore, the TRIZ method is used to formulate innovative solutions to attributes in the top priority quadrant. The results show that the average performance value of the Maxim application is 3.445, while the average user expectation value is 3.831, resulting in a gap value of -0.385. The average suitability level of 89.9% indicates that the Maxim application's performance has not fully met user expectations. The attributes that are the main priority for improvement are address point accuracy, ease of understanding the map display, and application response speed. Based on the TRIZ analysis, the innovative principles obtained are intermediary and parameter changes. Recommendations for improvement include updating GPS-based locations, adding a "nearest building" feature, using more varied colors on map components, and storing frequently used pick-up and drop-off points on the user's device. This study shows that the integration of EUCS, IPA, and TRIZ can be used as a systematic approach to evaluate user satisfaction while generating recommendations for improving online transportation applications. Keywords: Maxim, user satisfaction, EUCS, IPA, TRIZ, online transportation
Implementasi Lean Six Sigma Untuk Meningkatkan Kualitas Layanan Pada Jasa Pengiriman Barang Kargo Udara Di Terminal Kargo Bandara Soekarno-Hatta Hartono Hartono; Achmad Al-Hafizh Destian
Journal Industrial Manufacturing Vol. 11 No. 1 (2026): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/7p8ns776

Abstract

Issues in air cargo delivery such as delays, damage, and failed shipments pose major challenges to maintaining service quality. To reduce the high error rate, which averaged 45.26% and far exceeded the 15% tolerance limit, the Lean Six Sigma approach was applied using the DMAIC method (Define, Measure, Analyze, Improve, Control). The Process began with problem identification in the operational area of the Soekarno-Hatta Airport Cargo Terminal during the January to June 2025 period. Analysis revealed that the main causes stemmed from human error, unstandardized work methods, and weak procedural Control. Corrective actions included the use of plastic wrapping, fragile item labeling, and strengthening of monitoring and regular evaluation systems. After implementation, a significant reduction in delivery disruptions was observed, along with an Improvement in Process Sigma levels, indicating enhanced service quality. The application of Lean Six Sigma proved effective in increasing operational efficiency and delivery reliability. These results may serve as a reference for improving air cargo logistics service systems in a sustainable manner.   Keywords: Lean Six Sigma, service quality, air cargo delivery, DMAIC, Improvement

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