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International Journal of Social Service and Research
Published by Ridwan Institute
ISSN : 2807839X     EISSN : 28078691     DOI : 10.46799
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences
International Journal of Social Service and Research is a double-blind, peer-reviewed academic journal with open access to social and scientific fields. The journal is published monthly by Ridwan Institute. International Journal of Social Service and Research provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal, which can be examined empirically. The journal publishes research articles covering all aspects of Social Sciences, Contemporary Political Science, Educational Sciences, Religious Sciences, Economics, Engineering Sciences, Health Sciences and Design Arts Sciences.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 1,004 Documents
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The Effect of Service Quality and Price Perception on Patient Loyalty Mediated by Patient Satisfaction Fathillah, Muhammad Ichsan
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.303

Abstract

This study aims to see the effect of service quality and price perception on patient loyalty which is mediated by patient satisfaction. Respondents in this study were patients who came to the PUSPIPTEK Medical Center. Hypothesis testing was carried out using quantitative research with a sample size of 100 respondents. Data were obtained through electronic questionnaires that were digitally administered to respondents. The analysis technique used is Partial Least Square - Structural Equation Modeling (PLS-SEM) using the SmartPLS program. Based on the results of data processing and data analysis it was found that there is a significant effect of service quality on patient satisfaction, there is an effect of Price Perception on patient satisfaction, there is no effect of service quality on patient loyalty, there is a significant effect of price perception on patient loyalty, indirectly there is the effect of service quality on patient loyalty mediated by patient satisfaction, and indirectly there is a significant effect of price perception on patient loyalty by mediating patient satisfaction. The PUSPIPTEK medical center is one of the existing ones in the South Tangerang area. With this, the management can update other health service measures, such as the practice of specialist doctors along with increasing consumer desires and increasing consumer needs.
Enhancing Women's Resilience in Disaster Condition in Padang City West Sumatra Province Rahayu, Wewen Kusumi; Purwanti, Anik; Astuti, Retno Sunu; Lituhayu, Dyah
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.304

Abstract

Padang City is one of West Sumatra Province's Level II Regions. Padang is geographically vulnerable to natural disasters, particularly earthquakes and tsunamis. Natural disasters affect men and women differently. Women are four times more likely than men to become victims of natural disasters. Women, on the other hand, have become advocates for the existence of various government disaster relief efforts. The Regional Government of Padang City actively maximized the position of women as one of the agents who became a support and fixed the post-natural disaster situation, according to a descriptive qualitative method and the theory of social feminism. The purpose of this study is to determine the position of women actively as one of the agents who support and improve the situation after natural disasters. Using a descriptive qualitative method with the theory of social feminism, it was found that the Padang City Regional Government has maximized the position of women actively as one of the agents who support and improve the situation after natural disasters. The efforts of the local government are aided by West Sumatra's adoption of local matrilineal values, which place women as the primary party in the concept of kinship life. Women's resilience in disaster mitigation conditions can be increased by actively involving them.
The Relationship between Accreditation Status and Public Health Centre Patient Satisfaction in Cirebon on 2021 Amin, Muhammad; Prasetyo, Sabarinah
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.305

Abstract

Accreditation is a mandatory process that must be carried out by public health center in order to improve the quality of health services provided to patients with an output in the form of an accredited status level. Service quality is a measure of how well the level of service provided is in accordance with customer expectations so that it affects customer satisfaction. The study was purposed to find out the relationship between the accreditation status and the level of health centers patient satisfaction in Cirebon City. Data was collected by the 2021 Community Satisfaction Survey of health centers in Cirebon City. The type of research is quantitative research with a cross-sectional approach which was conducted in November 2021 at 2 plenary accredited health centers, 3 main accredited health centers, 11 middle accredited health centers and 6 basic accredited health centers. The study sample was taken from patients who visited the health center during the study period with a total of 8180 respondents using purposive sampling method. Statistical analysis using chi square test and simple logistic regression with 95% confidence level. The results showed that 98.8% of plenary accredited primary health centers were satisfied, 95.1% of main accredited health centers, 84.2% of middle accredited health centers and 82.0% of basic accredited health centers. Based on the results of the chi-square test, the higher the accreditation status of the health centers, the higher the percentage of patient satisfaction. The results of a simple logistic regression test with a comparison of basic accredited status show that OR = 1.170 for middle accredited status, OR = 4.278 for main accredited status and OR = 18.048 for plenary accredited status. It is necessary to improve the quality of services that focus on improving services which are still low and continue to strive to meet the service standards required for health center accreditation.
The Role of Work Engagement in Mediating Perceived Organizational Support and Organizational Commitment Relationship to Organizational Citizenship Behavior Tawil, Muhammad Risal; Mattalatta, Mattalatta; Baharuddin, Baharuddin; Umar, Akmal
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.306

Abstract

This paper reviews the important role ofwork engagement (WE) in bridging the relationship between perceived organizational support (POS) and organizational commitment (OC) on organizational citizenship behavior (OCB) to private university lecturers. WE is one of the positive behaviors in the form of positive engagement cognitively, emotionally, and physically to increase productivity and morale. High WE is the main capital in creating lecturer OCB.Several previous studies have shown that high POS and OC have not consistently resulted in good OCB.With these considerations in mind, this study presents a WE thatbelieved to be able to strengthen POS and OC relations with OCB. It is hoped that this paper will provide a new perspective on the role of WE and other factors that can improve OCB for lecturers at private tertiary institutions. This study uses a quantitative approach and descriptive design. The research respondents were lecturers spread across 7 tertiary institutions in Baubau City. While data collection was carried out using digital instruments in the form of google forms which were distributed and managed to collect a sample of 257 respondents. The results of this study indicate thatWE has a significant positive influence in bridging the relationship between POS and OC towards OCB.This study suggests paying more attention to WE and OC because they have been proven to significantly contribute to increasing OCB in private university lecturers.
Competency-Based Human Resource Management Practice PT. BPJ Anggara, Firman; Soeling, Pantius Drahen
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.307

Abstract

The economic crisis ready to hit the company at any time makes every company always on standby, so the development of human resources is important to survive. The better the human resources owned by a company, the longer the company will be able to survive. This study aims to determine competency-based human resource practices with case studies of PT. BPJ. This research uses qualitative research with a case study approach. The study's results found that competency-based human resource management practices are contained in four activities related to human resources: recruitment and selection, training and development, and career management. The implementation of human resource management is implemented in it to get employees who have good performance and can improve the company's quality.
Motivation and Compensation Effects on Employees Performance in The Directorate General of Horticulture, Ministry of Agriculture Jakarta Usman, Ansar; Sutopo, Sriyono Joko; Rahimullah, Rahimullah
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.309

Abstract

This study aims to analyze the influence and provision of compensation on employee performance of the Directorate General of Horticulture, Ministry of Agriculture, Jakarta, namely by how employee performance is carried out with motivation and compensation. In addition, the research is limited to the object of research, namely the Directorate General of Horticulture, Ministry of Agriculture, Jakarta. This study uses a quantitative method with explanatory research type, with a population of 341 employees and a research sample of 77 people determined by the Slovin formula. The data collection technique in this study was a questionnaire and library technique. The research hypothesis proves that there is a significant and positive effect of motivation and compensation on employee performance at the Directorate General of Horticulture, Ministry of Agriculture, Jakarta. Based on the results of the study, it can be said that there is a significant and positive effect on employee performance of 77.4% and there is a significant and positive influence on employee performance of 76.4%, where together there is a significant influence and positive motivation. compensation for employee performance is 85.4%.
The Study of Learning Motivation Analysis during COVID-19 Online Learning and Post COVID-19 Offline Learning Langgar, Dorcas; Bani, Marsi; Ly, Petrus
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.311

Abstract

This research is motivated by changes in the learning process due to the Covid-19 pandemic where the learning process during the Covid-19 pandemic uses online learning and post-covid-19 learning again uses the face-to-face (offline) learning process, where these two learning processes affect student learning motivation. The purpose of this study is to find out the picture of learning motivation during online learning, offline learning and comparing student learning motivation during online learning and offline learning. This research was conducted on students of Citra Bangsa Kupang Junior High School using a causal-comparative type of research. This research is an ex post facto type of research, which is research on data collected after a fact or event occurs. The population in this study were students of class VIII of SMP Citra Bangsa Kupang. The data sources used in this study are pimer data and secondary data, with data collection techniques using learning motivation questionnaire sheets. After getting all the data, the next step is to draw conclusions from this study by analyzing the data. The technique used to analyze this research is descriptive quantitative. The results of the research obtained are that student learning motivation during online learning during the Covid-19 pandemic is in the moderate category with an average score of 64. Student learning motivation during offline learning after the COVID-19 pandemic is in the high category with an average score of 82.4. There are differences in student learning motivation in participating in the online and offline learning process where student learning motivation during offline learning is higher than student learning motivation during online learning.
Analysis of Stakeholders Participation of Competency-Based Tourism Villages Development (Case Study in Sumberbulu Tourism Village, Karanganyar Regency) Kartika, Ratu Dika
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.312

Abstract

The Covid-19 Pandemic condition does not undo people's intention to travel. One of them is by offering alternative tourism that provides a concept more friendly to nature and local communities, so that it becomes a trend for tourists. In order to accommodate this trend, the government is focusing on developing the potential of Tourism Villages in various parts of Indonesia, by promoting the uniqueness and local karifan. Sumberbulu Tourism Village, which is located in Sumberbulu Hamlet, Karanganyar Regency, Central Java is a strategic tourism village that must continue to be developed considering that this area is still in the priority tourist area of Borobudur. The competencies possessed by tourism human resources determine the success of tourism development in Desa Wisata Sumberbulu. A form of institutional strengthening strategy built through tourism and creative economy activities using the stakeholder participation analysis method. The impact of institutional strengthening carried out can have an influence on a stronger understanding of tourism awareness to local communities. In the end, the institutional strengthening strategy carried out succeeded in showing the relationship in tourism activities that institutionalize managers, business actors and tourists, so that the final result that is then felt is with an increase in the number of tourist visits.
The Effect of Profit Management on Companies Listed in BEI Food and Beverage Sub-Sector Nadjib, Nadjib; Saputra, Hendra; Agustina, Roro Colia
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.315

Abstract

This study aims to determine the effect of audit quality and audit committee on profit management in food and beverage sub-secretary companies listed on the IDX in 2015-2020. This study uses quantitative research with the aim of determining the degree of relationship and pattern / form of influence between audit quality variables and audit committees on the company's profit management of the object of research. The results of this study can be explained that the quality of the audit has no effect on profit management of -1,402 < 2,034. Meanwhile, the audit committee affects profit management in food and beverage subsector companies listed on the IDX in 2015-2020, where the audit committee variable is 3,593 > 2,034. The quality of the audit and the audit committee simultaneously affects profit management where in the simultaneous test (Test F) it is known that the value of the F table is 3.28 with a significant value of 5% (0.05). F count 7.378 > F table 3.28 then Ho is accepted which means the quality of the audit, the audit committee simultaneously has a significant effect on profit management with a significance level of 0.002 <0.05. Furthermore, in the coefficient of determination test, it is known that the value of the coefficient of determination (R-Square) is 0.267. This value can be interpreted as variables X1 and X2 able to affect Y by 26.7%, the remaining 73.3% is explained by variables or other factors.
Work Life Balance Model, Work Stress and Performance of Millennial Generation Online Taxibike Drivers Ghani, Muhammad Alfa; Muttaqiyathun, Ani
International Journal of Social Service and Research Vol. 3 No. 3 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i3.318

Abstract

The characteristics of the millennial generation are different from those of the previous generation. It is important to research the performance of those who currently dominate the world of work, especially the unprecedented work of online motorcycle taxi drivers. The purpose of this study is to determine the balance and work stress on the performance of millennial generation online motorcycle taxi drivers. This study used a quantitative approach, with the subject of online motorcycle taxi drivers, where the population is difficult to know. The sample was determined using the Lameshow formula so that a sample of 100 respondents was obtained. Teknik purposive sampling is used with the criteria of married drivers and classified as millennial generation. Data collection using questionnaires in the form of google forms is distributed directly to online motorcycle taxi drivers. Data analysis techniques use multiple linear regression analysis. The results showed that there was an effect of work life balance on performance, but on the contrary, there was no effect of work stress on performance.

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