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International Journal of Social Service and Research
Published by Ridwan Institute
ISSN : 2807839X     EISSN : 28078691     DOI : 10.46799
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences
International Journal of Social Service and Research is a double-blind, peer-reviewed academic journal with open access to social and scientific fields. The journal is published monthly by Ridwan Institute. International Journal of Social Service and Research provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal, which can be examined empirically. The journal publishes research articles covering all aspects of Social Sciences, Contemporary Political Science, Educational Sciences, Religious Sciences, Economics, Engineering Sciences, Health Sciences and Design Arts Sciences.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 1,004 Documents
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Analysis of The Impact of Net Promoter Score on Financial Performance With Customer Loyalty As Mediation Hardianto, Bayu; Wijaya, Sieni
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.401

Abstract

If we look at the increasing competition and market growth in every field especially in the professional services industry, customers have many choices, which puts organizations in a dilemma to find out what makes customers loyal to the company. People tend to tell negative stories more than positive ones, so understanding and mobilizing Promoters is critical to success. Net Promoter Score (NPS) is used in companies to measure a customer's desire to recommend a company's overall product or service to their friends or colleagues. NPS reflects customer satisfaction & has been shown to be an indicator of business growth potential. In this research, we will explain the relationship between Net Promoter Score and financial performance analysis of the impact of NPS score in IT firm in the last 5 years. The data collection technique used is to make an NPS survey that will be disseminated to existing customers of IT firm in the last 5 years who have purchased services / services as many as 93 customers with 218 Respondents. For variable (X) of this study is NPS, for variable (Y) is Financial Performance and for intervening variable (Z) is Customer Loyalty. The results indicate that NPS has a significant influence on Customer Loyalty, then Customer Loyalty has a significant influence on Financial Performance, and it can also be seen that there is a significant influence of NPS on Financial Performance.
Loan Disbursement Performance Post Establishment of Ultra Micro Holding Anggraeni, Aniesya Sefia; Ma'arif, Mohammad Syamsul; Zulbainarni, Nimmi
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.405

Abstract

This study has several research objectives, namely (1.) identifying the determinants of UMi Holding loan distribution; (2.) analyze the financial performance consisting of the holding holding company, namely BRI, and two holding subsidiaries, namely Pegadaian and PNM. Financial performance analysis is carried out by comparing the financial performance data of each entity before holding, namely in 2013-2021 and financial data after holding, namely 2022; The results of this study show that there are total assets (company size), tangibility, liquidity, and debt to equity ratio that affect the distribution of UMi Holding loans, in addition, the financial performance of UMi Holding entities has increased, especially in BRI which has experienced a significant increase in performance. Henceforth, practical and academic recommendations are presented at the end of the study.
Ahmadiyya Community In Indonesia’s Contemporary Discourse: State’s Indecisive Protection to the Freedom of Religion and Belief Putri, Pradnya Nindita
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.406

Abstract

Nowadays, Indonesian Ahmadiyya community is the religious minority group with highest number and level of prohibition regulations and persecution. Several studies already shown that this situation was triggered by the 2005 fatwa published by Indonesian Ulema Council (Majelis Ulama Indonesia – MUI) which declared the Ahmadiyya as deviant sect and that seemed to be confirmed by the State through the issuance of Joint Decree of 3 Ministers (SKB 3 Menteri) no 3 of 2008 concerning Warnings and Orders to Adherents, Members, and/or Members of the JAI Management and the Community. More than a decade after the issuance of the fatwa and decree, current Minister of Religion that appointed in December 2020, Yaqut Cholil Choumas, stated his desire to affirm the Ahmadiyya’s rights as citizens. In fact, this statement did not stop the persecution experienced by the Ahmadis, as what happened in Sintang District in September 2021. This study highlights that inappropriate State intervention in religious affairs has become one of the triggers that perpetuate the discrimination against minority groups. Along with this reason, this study attempts to examine the State’s narrative on Ahmadiyya’s issue through critical discourse analysis developed by Teun A. van Dijk (1993). This study finds that the State contributes to perpetuating discrimination against minority groups because it provides half-hearted protection for the Ahmadiyya community by placing the values of certain religious beliefs as well as harmony and public order as being more important than freedom of religion and belief.
Impact of Industrial Technology 4.0 In Improving Service Quality and Customer Experience on E-Commerce Platforms: Literature Review Martasari, Gacelia Weny
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.407

Abstract

With the rise of Industry 4.0 technology, e-commerce platforms have the opportunity to enhance their operations and improve customer experience. Industry 4.0 technology, which includes the Internet of Things (IoT), artificial intelligence (AI), and blockchain, has the possibility to revolutionize e-commerce by enabling personalized, secure, and convenient shopping experiences. The aim of this research is to evaluate the affect of Industry 4.0 technology in improving service quality and customer experience on e-commerce platforms. This article is focused on impact industrial technology 4.0 on e-commerce for data collection. Finding relevant and reputable papers is the first step in creating this article. Then, the search results are sorted by title and abstract. If it is suitable, it is necessary to conduct a literature review and then make a comparison. It was found that industrial technology 4.0 has a significant affect on improving service quality and customer experience on e-commerce platforms. Moreover, the use of industrial technology 4.0 has also improved the personalization of services on e-commerce platforms. With the rapid advancements in technology, e-commerce companies have been able to leverage various tools and solutions to improve their customer service and operational efficiency. By adopting these technologies, e-commerce companies have been able to offer a seamless and personalized shopping experience to their customers, which has, in turn, resulted in higher customer satisfaction rates and increased sales.
Satisfaction of Livable House Assistance Recipients with the Implementation of the Self-Help Housing Stimulant Assistance Program Atmaja, Wahana Riyan; Devi, Sihtasari; Hermawan, Ferry; Sriyana, Sriyana
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.408

Abstract

The house is one of the primary needs that must be met by Indonesian people who do not meet livable standards. One of the efforts to be carried out in the infrastructure section, aims so that people get a decent place to live. To realize having a livable house must be planned and prepared properly. This research is reviewed from the problem of many houses that do not yet have decent housing standards. The Government's Self-Help Housing Stimulant Assistance (BSPS) is intended to encourage and increase the self-sufficiency of low-income people in improving the quality of their homes, as seen from the quality of roofs, floors and walls of the house along with infrastructure, public facilities and facilities that meet health, safety, comfort requirements. and bathroom facilities. In the BSPS program as an alternative to poverty alleviation policies by providing direct material assistance for the housing construction process. Based on the intent of the BSPS program objectives according to the BSPS program implementation team in Indonesia, especially in Rembang Regency, the aim of the BSPS program is to improve the quality of life of low-income people to obtain livable housing. that most people respond well to the BSPS program in Japrejo Village and Sumberejo Village Recipients of the Self-Help Housing Stimulant Assistance Program (BSPS), however, it is not uncommon for people to refuse due to limited funds which are considered insufficient. Satisfaction of building recipients after receiving assistance from Self-Help Housing Stimulant Assistance (BSPS) in obtaining assistance. Construction/improvement of houses for low-income people to ensure their quality meets the livable requirements of the BSPS program where assessment is carried out in the Structural and Non-Structural sections according to the house criteria livable
E-Commerce Shopping Intentions in the Industrial 4.0 Era: An Analysis of the Impact of Millennium Attitudes Lokunuha, Denta Sella
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.409

Abstract

The rise of the millennial generation defined the fourth industrial revolution. This generation is known as a generation that is innovative, creative and likes freedom. The contemporary generation, often known as the millennial generation or the generation that was born at the turn of the millennium, is currently exhibiting highly noticeable shifts in consumer lifestyles. Digital technology is simultaneously beginning to permeate many facets of life in this time period.This study uses quantitative data. The sample used in this study was 300 millennial generation respondents at a private university in Surabaya. The results: trust, price and service quality have a significant effect on the online buying attitude of the millennial generation, subjective norms have an effect on the online buying interest of the millennial generation and attitudes have a significant effect on the online buying interest.
Optimization of Idle Assets of the Ketapang Regency Government with the Highest And Best Use Method to Increase Local Original Income Rosyadi, Rosyadi; Prislyawan, Prima Febria; Sulistiawati, Rini
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.410

Abstract

Regional Original Revenue (PAD), which is a measuring tool in determining the ability of regions to finance the running of the wheels of government, must be strived to be improved in supporting services to the community. The strategy that can be done is to optimize the utilization of regionally owned assets. The financial capacity of the Ketapang Regency Government with PAD which is still below 10 percent reflects that the regional independence ratio is classified as "very low", so it still depends on the central government. This study aims to analyze the optimization of asset utilization, cooperation patterns and estimation of economic benefits obtained by local governments using the HBU method. This method is used to analyze the beneficial value of a vacant land with a physical, legal, financial and maximum productivity feasibility approach, to obtain the highest value and best use of a building investment plan. The results of this study are, alternative buildings that physically, legally, financially and maximum productivity meet the criteria in erecting buildings are for culinary centers, with a payback period (PP) of 5 years 8 months, NPV = 11,798,256,645, BCR = 1.70, IRR = 16.52% and maximum productivity of 58.71%. The utilization pattern that can be done is by the BGS mechanism with an estimated contribution of economic benefits of Rp. 31,221,117,200.00 in a period of time for 20 years
Analysis Of The Implementation Of Project Control Information System (Sipp) In Engineering Procurement Construction Projects Iryanto, Rudi
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.411

Abstract

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Industrial Revolution 4.0: The Role of Technology In Existence Mastery Business and Implementation Putri, Nada Kustia Perdana
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.412

Abstract

This research aims to analyze the extent of the role of technology in implementation business to development era Which the more demand modern acceleration of regeneration. The evolutionary rotation cycle that will continue to be treaded by public throughout circles can create innovations new Which influence on business development. Research methods conducted in This study uses descriptive qualitative methods from various reference sources. Population Which function strengthen argument in study This is a number of districts/cities in Indonesia that can be taken with a simple sample size random sampling. From results study simple random sampling the, revealed that the emergence of this revolution causes many things to change such as machine technology that replaces operational systems. And also the results of research from all explanations state (1) Various site in application technology digital give convenience For coordinating every input and output of business actors. (2) Existing businesses can be revived with technology in various fields. (3) All aspects related to technology will enter the realm of the speed economy.
The Situation of the Education of Refugee Children in the Republic of Congo from1960-2017 Castro, Boueya Fladimind; Oba, Dominique
International Journal of Social Service and Research Vol. 3 No. 6 (2023): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v3i6.413

Abstract

Schooling is defined as the fact of schooling a child, that is to say, putting him on the school bench. It is actually compulsory for all children of school age. Due to its political stability, the Republic of Congo is a country that has received many refugees from Central African countries over the past twenty years. Since the return of peace to the Congo in 1998, after a period of turmoil and political instability, the Republic of the Congo has continued to attract many refugees from all directions. The practical application of the education of refugee children who have suffered war trauma is essential. National and international organizations are working in this sector to enable these children to have access to school education in Congo. They provide refugee children with various school supplies. Well educated, these refugee children help fight against illiteracy. Once schooled and trained, these children will be able to support themselves in the host country. On the other hand, the failure of their education would make them marginalized, embittered, bandits.

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