International Journal of Management Science and Information Technology (IJMSIT)
The development of science related to good technology, information, and communication, both theoretically and empirically has proven to have a positive impact on various aspects of people lives. The development of the science of Information and Communication Technology provides many benefits to increase the effectiveness and efficiency in various activities in various fields of science.
Articles
608 Documents
<![CDATA[Application of The Technology Acceptance Model in Measuring Customer Satisfaction and Loyalty ]]>
<![CDATA[Muh Tasrif]]>;
<![CDATA[Anton Agus Setiawan]]>;
<![CDATA[Edy Purwo Saputro]]>;
<![CDATA[Kussudyarsana Kussudyarsana]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i1.1049
<![CDATA[This study aims to investigate the influence of technology acceptance factors and website service quality in measuring customer satisfaction and loyalty for online shopping. This research was conducted in Mamuju, Indonesia. The sample was selected using accidental sampling involving 200 Shopee marketplace users. The data in this study were processed using structural Equation Molding (SEM) with partial least square alternative 3.0 (PLS). The results of this study indicate that the technology acceptance factor has a positive and significant effect on customer satisfaction, the technology acceptance factor has a positive and significant effect on customer loyalty, website service quality has a positive and significant effect on customer satisfaction, website service quality has a positive and significant effect on customer loyalty and Consumer satisfaction has a positive and significant influence on consumer loyalty as well as customer satisfaction also plays a moderating role in the technology acceptance factor on loyalty through customer satisfaction and website service quality on customer loyalty through customer satisfaction.]]>
<![CDATA[Improving Employee Performance Through Providing Additional Employee Income and Work Environment ]]>
<![CDATA[Nailatul Ilmi Nafi’ah]]>;
<![CDATA[Mochamad Arifianto]]>;
<![CDATA[Nurul Qomariah]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i1.1050
<![CDATA[Providing additional incentives outside of salary usually makes employees enthusiastic at work. A comfortable work environment is also the dream of every worker or employee in every organization. This study aims to determine the impact of additional employee income and a comfortable work environment on the performance of an employee at the Employment, Education and Training Agency in Banyuwangi Regency. This research is a quantitative study with all Civil Servants in the Personnel, Education and Training Agency as a sample of 36 civil servants. The analysis technique is by conducting multiple linear regression tests and hypothesis testing, using SPSS Statistic V. 29.0.0.0 Software. The results of the research based on the results of the calculations show that the provision of additional income in the form of incentives has an impact on employee performance. Meanwhile, a comfortable work environment has no effect on the performance of the Banyuwangi Regency Personnel, Education and Training Agency employees.]]>
<![CDATA[Analysis of the Influence of Brand Ambassadors and Promotions on Product Purchasing Decisions at Shopee (On Shopee Application Users in Sukoharjo Regency) ]]>
<![CDATA[Nugroho Jayusman]]>;
<![CDATA[Wuryaningsih Dwi Lestari]]>;
<![CDATA[Qisthoni Permatasari]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i1.1077
<![CDATA[This study aims to analyze whether there is an influence of brand ambassadors and promotions on purchasing decisions for Shopee application users in the Sukoharjo area. The data used for analysis is primary data. Obtaining data by distributing questionnaires was then processed by multiple regression using SPSS. The results of the Hypothesis Test show that Brand Ambassador (X1) has no significant effect on product purchasing decisions at Shopee, after that Promotion (X2) has a significant positive effect on product purchasing decisions at Shopee. Testing these two variables shows different results and it can be concluded that brand ambassadors do not influence product purchasing decisions at Shopee. Conversely, promotions have a positive effect on product purchasing decisions at Shopee for Shopee application users in Sukoharjo Regency.]]>
<![CDATA[Comparative Analysis of The Performance of The Composite Stock Price Index (IHSG) With the Indonesian Sharia Stock Index (ISSI) During The Covid-19 Pandemic ]]>
<![CDATA[Mikrad Mikrad]]>;
<![CDATA[Agung Budi]]>;
<![CDATA[Hendra Galuh Febrianto]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i1.1107
<![CDATA[The objective of this study is to determine whether there is a difference in performance between the conventional stock index and the Islamic stock index. If the performance is different, what is the magnitude of the difference. This research is important to be done to be used as a reference and also a preference for the community to determine which investment instrument is the right one and will be profitable for them. This type of research is comparative. The method used in this study is a quantitative method with secondary data. Secondary data will be accessed through the official website. Secondary data is then processed so that it can provide the right conclusions. The results of this study indicate that there is no significant difference between the conventional stock index and the Islamic stock index in terms of Sharpe's performance. However, there is a significant difference between the conventional stock index and the Islamic stock index in terms of Treynor and Jensen's performance.]]>
<![CDATA[Development Model of Local Wisdom Songket Entering The Centralized of Based on of Employee Development Market ]]>
<![CDATA[Zaleha Trihandayani]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i1.1185
<![CDATA[Opportunities for businessmen to contribute to and promote the economy can be seen in the scale of market activity in the region. In addition to the structure of the local economy, we are not supported by the strength of the structure of small and medium enterprises. The concentration of the power of small and medium-sized enterprises in the regional economic structure seems inevitable. Hollow Middle is a medium-sized and large company that cannot receive support from SMEs due to the turbulence of domestic and foreign economic conditions. A region's competitive advantage is influenced not only by its marketing advantage but also by the human resources department (HR) and operational design of regional specialty development. From this, we can conclude that: First, internal factors adversely affect employee development and have a central impact on the market. Second, centralized marketplaces have a positive impact on employee development. Third, external factors have a positive impact on employee development and concentration markets. Fourth, the internal factors of employee training and centralized markets were not important. Fifth, employee training was also not important for centralized markets. Sixth, external factors to employee development and important centralized markets.]]>
<![CDATA[Raising Performance Through Information Technology and A Good Work Environment ]]>
<![CDATA[Arizta Salsabila]]>;
<![CDATA[Andriyastuti Suratman]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i1.1295
<![CDATA[This study aims to determine how extent the information technology, work environment, and job satisfaction experienced by employees can affect employee performance. This study uses a quantitative method by distributing questionnaires to 215 Yogyakarta employees working at start-up companies, using a purposive sampling technique. The research data were processed using SPSS software version 29.0. The analytical methods used are a t-test, coefficient of determination test, multiple linear regression analysis, and path analysis. The results of this study are that information technology has a positive and significant effect on employee performance, the work environment has a positive but not significant impact on employee performance, and information technology and work environment have a positive and significant effect on job satisfaction. Job satisfaction can mediate the relationship between information technology and the work environment on employee performance.]]>
<![CDATA[Unveiling The Impact of Electronic Word-Of-Mouth On Corporate Social Responsibility Communication In The Banking Sector ]]>
<![CDATA[Nizar Fauzan]]>;
<![CDATA[Rita Kusumawati]]>;
<![CDATA[Nursaadah Syahro Fitriyah]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i1.1300
<![CDATA[Corporate social responsibility (CSR) has become increasingly crucial for banking organizations to enhance competitiveness and financial success. This study investigates the impact of CSR communication on electronic word of mouth (eWOM), value co-creation, and the performance of Indonesian financial businesses. A research gap exists in understanding the specific effects of CSR communication in the Indonesian banking industry. The stratified sampling technique collects data from 150 customers aware of banking sector CSR initiatives. A questionnaire is administered via Google Forms and has the screening to gather relevant information. The survey data is analyzed using confirmatory factor analysis (CFA) and structural equation modeling (SEM). The results reveal that CSR communication significantly influences the CSR activities of Indonesian financial firms. CSR communication significantly affects Indonesian financial firms' electronic word-of-mouth (eWOM) activities. It positively influences eWOM, which in turn enhances value co-creation. Additionally, CSR communication has a significant impact on value co-creation. These findings highlight the importance of prioritizing CSR communication to improve the banking sector's competitive advantage and financial performance. Incorporating effective CSR communication into business strategies can enhance customer relationships, generate value, and improve all aspects. Understanding these dynamics can provide valuable insights for banks to optimize their CSR communication strategies, strengthen their impact on customers, and drive sustainable growth.]]>
<![CDATA[The Influence of Service Quality, Brand Image, and Customer Satisfaction on Customer Loyalty of Bekam Therapy Center Jember ]]>
<![CDATA[Deddy Dwi Purnomo]]>;
<![CDATA[Anindya Restu Permana]]>;
<![CDATA[Dedy Irawan]]>;
<![CDATA[Nurul Qomariah]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 2 (2023): July - December 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i2.1309
<![CDATA[Health is currently an important concern after the outbreak of the Copid 19 Pandemic. Cupping therapy is an alternative for people to maintain their own health from free radical attacks that are currently spreading in the community due to pollution and chemicals. This study aims to examine the effect of service quality, brand image, and customer satisfaction on customer loyalty at Bekam Therapy Center Jember. The sample in this study consisted of 100 customers who had cupping at the Cupping Therapy Center using a nonprobability sampling technique. Tests were carried out using multiple linear regression using the SPSS 25 Software tool. The results of the analysis show that service quality affects customer loyalty, brand image affects customer loyalty and customer satisfaction affects customer loyalty at the Jember "Bekam Therapy Center".]]>
<![CDATA[Concept Analysis of Web And Mobile Based Company Management Information System (Shopee E-Commerce Company Case Study) ]]>
<![CDATA[Fenty Fauziah]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 2 (2023): July - December 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i2.1382
<![CDATA[This study aims to determine the application of the Management Information System used in organizing buying and selling activities at E-Commerce Shopee by analyzing the concept of various features contained in the Shopee application so that it can be implemented in a more systematic and structured manner. E-commerce is an act of buying and selling electronically using the internet as a medium, and Shopee is one of them. The research method used is descriptive and comparative methods, namely describing and comparing online and offline shopping on the Shopee application using the Wilcoxon test with 40 student respondents. The results showed that 0.001 means that it is smaller than 0.05, namely that there are differences in consumer use before and after using the Shopee application which implements a management information system that has an impact on consumer convenience in shopping.]]>
<![CDATA[Determinants of Repurchase Intention on E-Grocery Alfagift ]]>
<![CDATA[Elistia Elistia]]>;
<![CDATA[Resty Emerellia Septiani]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 1 (2023): January - June 2023 ]]>
Publisher : <![CDATA[Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia ]]>
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DOI: 10.35870/ijmsit.v3i1.1396
<![CDATA[The rapid development of technology affects people's online shopping activities through e-grocery applications, which are widely used because they provide convenience for customers. Repurchase intention is one of the most important things because it will show repurchase if the customer is satisfied with the product and service received. This study analyses the influence of customer trust, customer satisfaction, engagement, and repurchase intention. This type of research is descriptive causality with a quantitative approach through a purposive sampling technique with 207 Alfagift e-grocery customer respondents in the Tangerang City area—primary data analysis using the Structural Equation Model. The results of this study indicate that customer trust can increase customer satisfaction and engagement. Furthermore, customer satisfaction and engagement can increase repurchase intention. However, customer trust does not affect repurchase intention. Customer trust is the factor that has the most substantial impact on customer satisfaction. The most decisive impact on increasing repurchase intention is customer engagement, compared to customer satisfaction. However, customer trust has yet to be able to impact repurchase intention positively. Therefore, it is necessary to carry out a strategy to maintain and increase customer trust to impact repurchase intention in Alfagift e-grocery significantly.]]>
