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Abdul Ghafar
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INDONESIA
Jurnal Manajemen Bisnis Transportasi dan Logistik
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 23565519     EISSN : 2407635X     DOI : 10.54324
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation
The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service Management in Transportation and Logistics Multimodal Transportation Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environment Safety in Transportation and Logistics Transportation Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 7 Documents
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Search results for , issue "Vol. 9 No. 1 (2023): Juni" : 7 Documents clear
Swot Strategy For (Business Process) Handling Claim Irregularity In Warehouse Djabutafuan, Abdul Azis Gani; Hakim, Muhammad Wildanul; Agusinta, Lira; Rizaldy, Wynd
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 1 (2023): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i1.1209

Abstract

Consignee receive cargo from shipper through services from warehouses. Some irregularities are occured during cargo handling in warehouse.  This research’s aim to find the best alternative operational strategy in overcoming either to eliminate or minimize the claim irregularity and improve cargo handling in warehouse. SWOT analysis Methodology was applied to analyze the  Strength, Weaknesses, Opportunity, and Threats . This research use literature review and secondary data of irregularities at PT Aerojasa in 2021. The result shows each score of the highest weight of strength is 0,74, for weakness is 0,58, for Threat is 0,74 while for Opportunity is 0,75. Those result positioned the Aerojasa on  aggressive strategy quadrant at Space Matrix. The average score on IFE Matrix is 4,3 and of EFE Matrix is 4,16 ,those inteesection show the vertical integration Operation or service strategy on Internal External Matrix.
Pemilihan Metode Perbaikan Flexible Pavement Untuk Meningkatkan Efektifitas Manajemen Pemeliharaan Perkerasan Bandar Udara Juanda Arifai, Achmad Muhyidin; Haryoseno, Muhamad Irham
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 1 (2023): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i1.1415

Abstract

Juanda International Airport is in the second place with the most number of passenger movements from the airport managed by PT. Angkasa Pura I. This causes the quality of the pavement on movement areas at the airport's airside facilities at Juanda International Airport, to experience a decrease in quality. Periodic maintenance through routine inspections needs to be carried out. The most common type of block cracking damage found. This damage will be repaired with the most effective repair method based on the assessment factor. The methods evaluated are fog sealing, patching, and overlay. In terms of duration, cost, and work preparation, fog sealing has the lowest value. However, the durability of repair results is also very short. Patching the second position with the value of cost and duration of work is not cheap but not too expensive. This method is an effective method when considering the urgency of damage in the field. The most effective method with the highest score considering the existing pavement conditions and daily aircraft traffic is overlay. Makes a larger investment with longer work duration than other methods, but can refresh flexible pavements with up to 10 years after repair life.
Analysis of The Quality of Loading and Unloading Services To Customer Satisfaction at PT Jakarta International Container Terminal Year (2021) Siregar, Insan Habibi; Ramadhan, Rafly Hendikesta; Suparman, Asep; Primadi, Andri
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 1 (2023): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i1.1212

Abstract

PT Jakarta International Container Terminal (Persero) is a State-Owned Enterprise (BUMN) engaged in port services to uphold the smooth flow of marine vessels. One of the strategies that can uphold success in business is that the company can provide optimal service quality, to be able to win the competition which in the end will get maximum profit. Pt. Jakarta International Container Terminal is a large port, in addition to serving freight transportation, it also serves container loading and unloading.
Effect of Unloading Equipment Rubber Tyred Gantry Crane on Productivity of Unloading PT Port of Indonesia II Port Panjang Lampung Permata, Andre; Alfian, Rafli; Haris, Haris; Ayutia, Yola
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 1 (2023): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i1.1213

Abstract

Panjang port is one of the ports under the management of PT. Pelabuhan Indonesia II with the main activity of serving port services and national logistics. With the reduction of loading and unloading equipment for rubber tyred gantry cranes, port productivity has decreased. This study aims to determine the effect of loading and unloading equipment rubber tyred gantry crane on loading and unloading productivity using quantitative research methods using primary data sources. The results of data processing prove that there is an effect of the number of loading and unloading equipment of rubber tyred gantry crane on loading and unloading productivity.
Influence of Product Packaging Quality and Delivery Time on Consumer Satisfaction PT J&T Express Agent DKI Jakarta East Jakarta Region Aprianto, Vito Rimbo; Habibie, Fajar; Haris, Haris; Ozali, Imam
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 1 (2023): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i1.1214

Abstract

This study aims to determine the effect of product packaging quality and delivery time on the consumer satisfaction of PT. J&T Express agent DKI Jakarta in the East Jakarta area. The population in this study is 300,000 consumers of J&T agent DKI Jakarta in the East Jakarta area, with a sample of 100 consumers based on the Slovin formula and use the random sampling. This study uses primary data with data collection methods through questionnaires distributed to 100 respondents. Data analysis technique using multiple linear regression analysis and using the SPSS version 26.0 program. The results show that the quality of packaging has a positive and significant effect on consumer satisfaction, with a regression coefficient 0.405 and a significant value of 0.000. Ontime delivery has a positive and significant effect on consumer satisfaction with a regression coefficient value of 0.437 and a significant 0.000.
The Role of Trust As a Mediating The Influence of Reverse Logistics on Customer Satisfaction at Shopee Indonesia Mawadi, Citra Putri; Sitanggang, Nadia Veronica; Olfebri, Olfebri; Saidah, Deslida
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 1 (2023): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i1.1208

Abstract

This study aims to determine the role of trust in mediating the influence of reverse logistics on customer satisfaction at Shopee Indonesia. The analysis technique used in this study is a descriptive research of quantitative analysis with data analysis techniques using Path Analysis. Data collection was carried out by distributing questionnaires through google forms to 100 respondents. Data testing includes validity tests, reliability tests and path analysis. The results showed that reverse logistics analysis has a significant influence on customer satisfaction. However, trust has not mediated significantly between the effect of reverse logistics on customer satisfaction
The Effect Of Service Quality And Ticket Prices On Customer Satisfaction On KM Passenger Ships. Kelud Travel Route Jakarta – Medan Kuncoro, Yahya; Putri, Diva Dhaffina Rico; Sianturi, Reni Monika
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 1 (2023): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i1.1510

Abstract

This study aims to analyze the impact of Service Quality and Ticket Prices on Consumer Satisfaction. The research approach used is explanatory research with a focus on quantitative analysis. Data was collected through the distribution of questionnaires to consumers of PT. PELNI which uses the services of KM passenger ships. Kelud on the Jakarta-Medan travel route. The population that was the subject of the study included all users of these services, and the research sample taken amounted to 96 respondents using the Slovin Method in taking primary data through questionnaires. Data analysis was carried out through a Multiple Linear Regression approach after undergoing assumption tests on consumers and service users. From the results of testing, this study concluded that a positive and significant influence was obtained between service quality and ticket prices on the level of passenger satisfaction using the services of PT. PELNI.

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