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BISMA (Bisnis dan Manajemen)
Published by Universitas Negeri Surabaya
ISSN : 19797192     EISSN : 25497790     DOI : BISMA (Bisnis dan Manajemen)
Core Subject : Social,
Social Sciences
BISMA (Bisnis dan Manajemen) is a peer-reviewed and open access platform which focuses on business, management, and entrepreneurship. The aim of BISMA is to be a authoritative source of information on it’s focuses. The scope of BISMA are but not strictly limited to: strategic management, good corporate governance, business ethics, financial management, marketing management, human resource management, operational management, entrepreneurship, and small and medium entreprise
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 6 Documents
 1 
Search results for , issue "Vol. 13 No. 1 (2020)" : 6 Documents clear
Linking work environment to employee performance: the mediating role of work discipline Achmad Sani Supriyanto; Vivin Maharani Ekowati; Hilda Vironika
BISMA (Bisnis dan Manajemen) Vol. 13 No. 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (76.702 KB) | DOI: 10.26740/bisma.v13n1.p14-25

Abstract

This study aims to examine the influence of the work environment on employee performance mediated by work discipline. It is quantitative research with questionnaires as the data collection method. Data were analyzed by using Path Analysis. The populations are all of the full-time employees, and seventy-eight respondents of them were selected by saturated sampling method. The study shows that the work environment affects employee performance, and work discipline mediates the effect of the work environment on employee performance. 
Service experience on skin cares customer attitude: the mediating role of self-congruity and functional congruity Kristiningsih Kristiningsih; Sri Hartini; Indrianawati Usman
BISMA (Bisnis dan Manajemen) Vol. 13 No. 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (866.839 KB) | DOI: 10.26740/bisma.v13n1.p37-46

Abstract

This paper aimed to provide empirical evidence of the relationship between service experience, self-congruity, functional congruity, and consumer attitude. The hypothesis in this study showed that service experience affected self-congruity and functional congruity which in turn will have an impact on consumer attitude. Data were collected through online surveys, on skin care consumer in East Java Indonesia. Hypotheses were tested using the structural equation modelling technique by WARP PLS. This paper validated the role of service experience as a mechanism facilitating the development of customer's self-congruity and functional congruity toward a skin care clinic. It also found that service experience affected in self-congruity and functional congruity, self-congruity, and functional congruity mediated the relationship between service experience and consumer attitude. 
Occupational stress management in managerial employees: an analysis of level and source of work stress Untarini, Nindria; Sayyida, Sayyida; Singh, Sanju Kumar
BISMA (Bisnis dan Manajemen) Vol. 13 No. 1 (2020)
Publisher : Universitas Negeri Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (475.648 KB) | DOI: 10.26740/bisma.v13n1.p47-68

Abstract

The sources and effects of stress have been conceptualized from several theoretical and empirical perspectives. This study explores the sources and impacts of job stress in managerial levels in two different countries, namely developing and developed countries. Furthermore, how to deal with and manage job stress for managers are also described. This study reviews the level and source of work stress that researched in academic journals, books, proceedings, reports, and website. After reviewing the literature extensively, it is concluded that managers in each of the two groups of countries experience workplace stress with different work stress sources. Meanwhile, the impact of job stress at the managerial level in the two groups of countries is almost identical. Job stress affects job satisfaction, mental and physical health, high intention to quit the job, and high absenteeism rates. The strategy to ensure employee health and well-being is to provide a stress-free work environment by creating supportive organizational systems, stress auditing, counselling, education and training, and work balance initiatives. It is hoped that the results of this study can be made a role model in managing stress in the work environment, especially at the managerial level, based on the source and impact of work stress so that it can be used as a basis for designing strategies and policies to deal with stress in the workplace. Finally, this study provides guidelines for further research on this topic.
Coffee shop atmospheric effect on customer satisfaction and behavioural intention Cut Aprilia; Ade Irma Suryani
BISMA (Bisnis dan Manajemen) Vol. 13 No. 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (843.427 KB) | DOI: 10.26740/bisma.v13n1.p1-13

Abstract

Despite the growing number of atmospheric studies in the various service settings such as restaurants and hotels, the application of atmospheric studies in the coffee shop has not gained much attention from scholars. The purpose of this study is to determine the coffee shop atmospheric dimension and the influence on customer satisfaction and behaviour intention of the coffee shop customers. The result of reviewing a large number of service environment literature has identified four dimensions of coffee shop atmospherics: facility aesthetic, ambience condition, spatial layout, and social. Subsequently, these dimensions are used to examine their role in customer satisfaction and behaviour intention. The data were collected from 298 coffee shop customers at ten coffee shops and each measurement was subjected for validity analysis of and composite reliability that were analyzed using confirmatory factor analysis (CFA). The relationship between variables was verified using the Structural Equation Model (SEM). The findings of this study are: first, the coffee shop atmospherics influence customer satisfaction positively; second, customer satisfaction has a mediation role in the relationship between coffee shop atmospheric and behaviour intention; third, customer satisfaction affects behaviour intention significantly. The findings implied that the coffee shop atmospheric has a paramount role in affecting customer satisfaction which can lead to positive behaviour intention of the customers such as spreading the positive word about the coffee shop and revisiting intention. 
Service quality and store atmosphere on customer satisfaction and repurchase intention Santirianingrum Soebandhi; Abdul Wahid; Ira Darmawanti
BISMA (Bisnis dan Manajemen) Vol. 13 No. 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (99.719 KB) | DOI: 10.26740/bisma.v13n1.p26-36

Abstract

Nowadays, consumers are not only looking for good tastes, but they are also looking for a cosy cafe atmosphere and satisfying service. The high competition in the culinary business has forced entrepreneurs to offer different concepts to attract customers. This study will give an account of analyzing the role of cafe atmosphere, service quality and customer satisfaction in customer purchase intention in thematic cafe in Surabaya. This study involved 150 respondents with PLS-SEM was used to analyze the data. The analysis shows that all of the hypotheses proposed are supported. The results of this study also present that, compared to service quality, the cafe atmosphere has a stronger effect on customer satisfaction, leading to repurchase intention of the customers. 
The effect of job satisfaction, organizational communication, work environment, and work motivation on the churchs employee performance Jonathan Charmian Vivaldy; Nagian Toni
BISMA (Bisnis dan Manajemen) Vol. 13 No. 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (183.866 KB) | DOI: 10.26740/bisma.v13n1.p69-80

Abstract

This study aims to determine the effect of job satisfaction, organizational communication, work environment, and work motivation on the performance of big family of Indonesian Bethel Church Medan Plaza's employees both simultaneously and partially. The primary data is obtained by distributing questionnaires to all employees of the big family of Indonesian Bethel Church Medan Plaza. Data analysis was carried out by descriptive analysis, classical assumption test, and hypothesis test by multiple linear regression method. The result concludes that job satisfaction, organizational communication, work environment, and work motivation simultaneously affect employee performance. This research is expected to enrich the study of human resource management on the factors that influence performance in religious-based organizations that have not been widely studied in Indonesia. 

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