cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Febrika Yogie Hermanto
Contact Email
joaep@unesa.ac.id
Phone
+6281332148735
Journal Mail Official
joaep@unesa.ac.id
Editorial Address
Education of Office Administration, Faculty of Economics and Business, Universitas Negeri Surabaya Ketintang Street, Ketintang, Gayungan, Surabaya City, East Java 60231
Location
Kota surabaya,
Jawa timur
INDONESIA
Journal of Office Administration : Education and Practice
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 27971139     DOI : https://doi.org/10.26740/joaep.v2n1
Core Subject : Education, Social,
Education Social Sciences
Journal of Office Administration: Education and Practice, published in May, August, and November, is a peer-reviewed journal that is managed by the Department of Education of Office Administration, Faculty of Economics, Universitas Negeri Surabaya. This Journal aims to help researchers publish their papers, from their study, for a wider audience. This journal focuses on office administration research, in education and practice, by all approaches that can be responsible for their study. The scope and focus of this journal are related to the research in the office administration studies, in education and practice, such as Office Administration, Management, Communication, Organization, Technology, Simulation, and Innovation, also in Curriculum, Learning, Educational Policies, and Learning Material of Office Administration.
Arjuna Subject : Ilmu Sosial - Pendidikan
Articles 105 Documents
 7   8   9   10   11 
Service Quality and Citizen Experience in Integrated Public Services: Evidence from the Public Service Mall of Madiun Regency Wisnu Adinugroho; Harianto Harianto; Agus Wiyaka
Journal of Office Administration : Education and Practice Vol. 6 No. 1 (2026): May
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n1.p43-63

Abstract

Public Service Malls (Mal Pelayanan Publik/MPP) were developed in Indonesia to improve the accessibility, efficiency, and integration of public services through a one-stop service system. This study aims to analyze the quality of public services at the Public Service Mall of Madiun Regency using the SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A qualitative case study approach was employed to obtain an in-depth understanding of service implementation from the perspectives of both service providers and service users. Data were collected through observations, semi-structured interviews, and documentation involving six informants consisting of service officers from Dukcapil, DPMPTSP, BPJS, and Bapenda, as well as two community members. Data were analyzed using the interactive model of Miles and Huberman, including data reduction, data display, and conclusion drawing. The findings show that the overall quality of public services at the MPP of Madiun Regency is relatively good. Adequate facilities, consistent procedures, responsive officers, professional service attitudes, and empathetic interactions contribute positively to public service experiences. However, several challenges remain, including queue congestion, unstable digital systems, limited infrastructure, and the use of administrative language that is difficult for some users to understand. The study concludes that strengthening digital infrastructure, communication clarity, queue management, and human-centered service practices is important for improving integrated public service quality.
The Role of Archives in Realising Accountability in Office Administrative Services Primus Sanbein
Journal of Office Administration : Education and Practice Vol. 6 No. 2 (2026): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n2.p84-98

Abstract

Office administrative services are increasingly required to operate in an accountable manner in response to growing demands for transparency and service quality within organizations. Accountability in office administration is closely associated with the ability to provide service evidence, ensure process traceability, and justify administrative decisions and actions. In this context, archives, understood as organizational archives, play a crucial role not only as the outputs of administrative activities but also as integral components that support accountability mechanisms. However, archives are often narrowly perceived as stored documents, which limits their strategic use in strengthening administrative accountability. This article aims to examine the role of archives in realizing accountability in office administrative services through a conceptual literature review approach. Relevant literature on office administration, archival management, and service accountability is analyzed using a descriptive–analytical perspective to identify and synthesize key concepts and relationships. The analysis demonstrates that archives function as supports for administrative processes, sources of administrative evidence, and foundations for organizational accountability. Systematic and integrated archival management enables the availability of traceable and verifiable information, thereby reinforcing accountable office administrative services. This article underscores the need to reposition archives as strategic instruments within office administration practices to strengthen accountability in administrative services.
Office Administration Digitalization Based on Information Systems: A Systematic Literature Review Arum Suryaningtyas; Hilmy Pradana Sundawan
Journal of Office Administration : Education and Practice Vol. 6 No. 2 (2026): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n2.p99-114

Abstract

Digital transformation has become a primary focus in the modernization of office administration, with recent studies indicating that technologies such as Document Management Systems (DMS), Enterprise Content Management (ECM), e-office, Optical Character Recognition (OCR), digital signatures, and blockchain are capable of improving document management efficiency and strengthening bureaucratic transparency. This study aims to identify key technologies in administrative digitalization, assess the effectiveness of their implementation, and map the challenges faced by various organizations. The approach employed is a Systematic Literature Review of 22 scholarly articles published between 2015 and 2024, sourced from Scopus, Google Scholar, DOAJ, and SpringerLink through processes of identification, screening, eligibility assessment, and synthesis of findings. The results indicate that information systems enhance administrative efficiency, including accelerating document disposition by up to 45%, reducing document loss, improving search accuracy, and establishing digital audit trails that reinforce accountability. Supporting technologies such as OCR and blockchain have been shown to improve the security and integrity of digital documents. However, significant challenges remain, particularly low levels of employees’ digital literacy, resistance to change, limited infrastructure, and misalignment between technological design and organizational operational conditions. These findings conclude that information systems play a critical role in the transformation of office administration; however, their success is highly dependent on organizational readiness, the strengthening of human resource competencies, and internal policy support. Future research needs to explore cross-sector implementation models and evaluate the long-term effectiveness of digital technologies in document governance.
Distinct and Non-Overlapping Determinants of Records Management Accountability: Evidence from Sub-District Government Offices in Semarang, Indonesia Anisa Lailatul Magfiroh; Agung Kuswantoro
Journal of Office Administration : Education and Practice Vol. 6 No. 2 (2026): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n2.p115-143

Abstract

Effective records management underpins accountable local governance, yet sub-district offices in Indonesia frequently operate below the standards mandated by national archival law. This study examines how facilities and infrastructure, funding, and employee competence relate to records management accountability, and whether these determinants behave as compensatory, complementary, or distinct organisational resources. A cross-sectional survey was conducted between August and September 2025 across the twelve urban villages of Tembalang Sub-District, Semarang, Indonesia. Eighty-one of 101 employees were sampled proportionally and completed a twenty-eight-item five-point Likert instrument. Data were analysed using multiple linear regression, dominance analysis, and moderated regression. The three determinants were jointly associated with records management accountability, explaining 48.4 per cent of its variance (adjusted 46.4 per cent), and each made a significant partial contribution. Dominance analysis attributed 57.3 per cent of the explained variance to facilities and infrastructure, 32.1 per cent to employee competence, and 10.6 per cent to funding. The determinants were essentially uncorrelated with one another, and adding their two-way interactions did not improve model fit, indicating contributions that are distinct and additive rather than overlapping or mutually reinforcing. Funding reached significance only when the other determinants were held constant, a suppression pattern requiring cautious interpretation. These findings suggest that single-lever improvement strategies are unlikely to capture the variation attributable to the other domains, and support attention across all three, prioritised by their relative contributions. For vocational office administration education, they underscore the need to strengthen graduates' records-handling competence alongside literacy in digital archival systems.
Design and Expert Validation of a Multi-Type Cooperative Learning E-Module for the MPLB Business Process Element Latifah Nur Amalia; Umar Yeni Suyanto; Muhammad Salman
Journal of Office Administration : Education and Practice Vol. 6 No. 2 (2026): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n2.p144-164

Abstract

This study addresses the limited availability of innovative learning resources aligned with the “Kurikulum Merdeka” (Independent Curriculum) for the "Business Processes" topic within the Office Management and Business Services (MPLB) field, specifically by integrating cooperative learning. The study aimed to develop and evaluate the feasibility and practicality of a multi-type cooperative learning e-module for Grade X MPLB students at SMK Negeri 1 Bantul, employing the Research and Development (R&D) method using the 4D model (limited to the Define, Design, and Development stages). The subjects involved a content expert, a language expert, an instructional design expert, 10 students for the limited trial, and 64 students for the field trial. The e-module was created using the Heyzine flipbook platform and incorporated four cooperative learning types: Jigsaw for "MPLB Concepts," Group Investigation for "Supply Chain Management," Teams Games Tournament (TGT) for "Occupational Health and Safety (K3)," and Think-Pair-Share (TPS) for "5R" (5S). Expert assessments yielded "Highly Feasible" ratings: 98.6% from the content expert, 100% from the language expert, and 80% from the instructional design expert. Student responses indicated a "Highly Practical" rating in both the limited trial (92.9%) and the field trial (89.8%). This research contributes an e-module that aligns specific cooperative learning methods with the characteristics of each topic, thereby fostering active learning within the context of SMK Negeri 1 Bantul.

Page 11 of 11 | Total Record : 105

 7   8   9   10   11 

Filter by Year

2021 2026


Reset
Filter By Issues
All Issue Vol. 6 No. 2 (2026): August Vol. 6 No. 1 (2026): May Vol. 5 No. 3 (2025): November Vol. 5 No. 2 (2025): August Vol. 5 No. 1 (2025): May Vol. 4 No. 3 (2024): November Vol. 4 No. 2 (2024): August Vol. 4 No. 1 (2024): May Vol. 3 No. 3 (2023): November Vol. 3 No. 2 (2023): August Vol. 3 No. 1 (2023): May Vol. 2 No. 3 (2022): November Vol. 2 No. 2 (2022): August Vol. 2 No. 1 (2022): May Vol. 1 No. 3 (2021): November Vol. 1 No. 2 (2021): August Vol. 1 No. 1 (2021): May More Issue