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Febrika Yogie Hermanto
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Education of Office Administration, Faculty of Economics and Business, Universitas Negeri Surabaya Ketintang Street, Ketintang, Gayungan, Surabaya City, East Java 60231
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Journal of Office Administration : Education and Practice
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 27971139     DOI : https://doi.org/10.26740/joaep.v2n1
Core Subject : Education, Social,
Education Social Sciences
Journal of Office Administration: Education and Practice, published in May, August, and November, is a peer-reviewed journal that is managed by the Department of Education of Office Administration, Faculty of Economics, Universitas Negeri Surabaya. This Journal aims to help researchers publish their papers, from their study, for a wider audience. This journal focuses on office administration research, in education and practice, by all approaches that can be responsible for their study. The scope and focus of this journal are related to the research in the office administration studies, in education and practice, such as Office Administration, Management, Communication, Organization, Technology, Simulation, and Innovation, also in Curriculum, Learning, Educational Policies, and Learning Material of Office Administration.
Arjuna Subject : Ilmu Sosial - Pendidikan
Articles 101 Documents
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Exploring the Competencies of Administrative Staff in the Era of Artificial Intelligence: A Qualitative Study in Higher Education Hidayati, Berlina
Journal of Office Administration : Education and Practice Vol. 5 No. 2 (2025): August
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v5n2.p116-131

Abstract

The rapid digitalization of administrative services in higher education has accelerated the adoption of artificial intelligence (AI), fundamentally reshaping the competencies required of administrative staff. While previous research has largely focused on AI’s implications for teaching and learning, relatively little is known about how non-academic administrative personnel adapt to AI-enabled environments. This qualitative study explores the competencies needed by administrative staff to sustain accuracy, responsiveness, and accountability in an increasingly automated institutional landscape. Guided by Creswell’s qualitative research design, data were collected through semi-structured interviews with administrative staff across multiple units in a higher education institution. Thematic analysis following Braun and Clarke’s reflexive approach generated four interrelated themes. Findings show that administrative roles have expanded beyond procedural tasks toward interpretive, supervisory, and evaluative functions, requiring staff to understand how AI systems operate, validate AI outputs, and intervene in cases requiring contextual judgment. Data literacy emerged as critical for ensuring the accuracy and integrity of institutional reporting, while human oversight was essential for maintaining ethical and contextually appropriate decision-making. Continuous learning—supported by structured training and organizational mechanisms—proved indispensable for sustaining these competencies. The study contributes to current debates on AI in higher education by highlighting the multidimensional and socio-technical nature of administrative competency in the AI era and offers practical recommendations for workforce development and institutional policy.
The Mediating Role of Collaborative Skills on The Students’ Business Correspondence Learning Outcomes Based on The Contructivism Theory Tusyanah, Tusyanah; Haryanti, Rahayu Puji; Santoso, Jarot Tri Bowo; Chayati, Nur; Sholikah, Mar'atus
Journal of Office Administration : Education and Practice Vol. 5 No. 3 (2025): November
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v5n3.p132-146

Abstract

This research aims to enhance students' correspondence skills by investigating the impact of collaborative skills, engagement, and interpersonal communication on learning outcomes for office administration students. This quantitative study analyzed data from 118 students using SEM-PLS and found that collaborative skills had the most significant influence, followed by engagement and interpersonal communication. The findings indicate that collaborative learning activities are an effective way to enhance communication skills and engagement in learning outcomes. Additionally, the study revealed that collaborative skills successfully mediate between interpersonal communication and engagement in correspondence learning outcomes. These insights are valuable as they demonstrate how collaborative skills, engagement, and interpersonal communication impact learning outcomes for office administration students. By highlighting the significance of collaborative learning activities, the positive correlation between engagement and academic success, and the mediating role of collaborative skills in interpersonal communication, educators can tailor curricula to better prepare students for the complexities of modern workplaces.
From Mindset to Management: How Psychological Capital Shapes Student Leaders’ Managerial Functions Nugroho, Alnico Imam
Journal of Office Administration : Education and Practice Vol. 5 No. 3 (2025): November
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v5n3.p167-186

Abstract

This study investigates the predictive role of psychological capital self-efficacy, hope, optimism, and resilience on the implementation of managerial functions (POAC) among student leaders in higher education. Using a quantitative approach with multiple regression analysis, data were processed through Jamovi 2.3.6 following descriptive, assumption, and correlational testing. Results indicate that psychological capital strongly predicts POAC implementation, with the regression model explaining 71.9% of the variance (R = .848; R² = .719; p < .001). All four dimensions significantly contributed to managerial performance, with self-efficacy emerging as the strongest predictor, followed by hope, optimism, and resilience. These findings highlight psychological capital as a central psychological resource that enhances planning, organizing, actuating, and controlling behaviors in student organizational contexts. The study underscores the importance of integrating psychological capital development into leadership training initiatives to strengthen managerial readiness and organizational effectiveness in university based leadership environments.
Hybrid Archival Practices in the Bureaucracy of Population Administration Services: A Qualitative Study of the Dispendukcapil of Malang City Atmojo, Prisilia Joyceline; Hermanto, Febrika Yogie
Journal of Office Administration : Education and Practice Vol. 5 No. 3 (2025): November
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v5n3.p147-166

Abstract

  This study examines hybrid archival management practices within the population administration service bureaucracy at the Dinas Kependudukan dan Pencatatan Sipil of Malang City as a phenomenon reflecting the tension between the public service digitalization agenda and the need for conventional administrative control. Although population information systems have been implemented to support electronic-based services, physical and digital archiving practices continue to be carried out simultaneously through processes of printing, manual verification, physical recording, rescanning, and digital storage. This study aims to elucidate how hybrid archival practices are executed in the day-to-day operations of the population bureaucracy, the organizational rationality underlying their persistence, and their implications for administrative burden, accountability, and the sustainability of records governance. The research employs a qualitative approach with a case study design. Data were collected through semi-structured in-depth interviews with ten purposively selected informants, direct observation of service and archiving processes, and documentation studies of procedures and archival records. The results indicate five main findings: hybrid archiving has been institutionalized as an administrative work routine; dual record-keeping is maintained as a mechanism for organizational security and legitimacy; hybrid archival practices generate significant administrative burden and work pressure; employees develop informal work practices as adaptation strategies; and employee perceptions of hybrid archiving are ambivalent regarding digital efficiency versus physical accountability. This study implies the need for more realistic and contextual archival policies, strengthening of cross-unit records governance, and enhancement of human resource capacity and digital record legitimacy to ensure that public archival transformation proceeds effectively and sustainably.
Investigation of the Students Behavior in Using Ride-Hailing Applications: Perspectives of Perceived Risk and Environmental Awareness in Technology Acceptance Model (TAM) Febriliani, Silvani; Nugraha, Jaka; Lian, Jiunn-Woei
Journal of Office Administration : Education and Practice Vol. 5 No. 3 (2025): November
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v5n3.p187-201

Abstract

This study aims to provide an analysis of the influence of personal innovativeness on perceived ease of use and perceived risk, the influence of perceived ease of use and perceived risk on behavioral intention, and the influence of environmental awareness on behavioral intention. This study uses the Technology Acceptance Model (TAM) and was conducted on students in the Office Administration Education program from the 2021-2024 cohort, with a sample size of 274 students. Data analysis techniques employed Structural Equation Modeling (SEM)-Generalized Structured Component Analysis (GSCA) using the GSCA-pro software version 1.2.1.0. The results of this study indicate that personal innovativeness has a significant positive influence on perceived ease of use and perceived risk, perceived ease of use has a significant positive influence on behavioral intention, but perceived risk does not have a significant positive influence on behavioral intention, and environmental awareness has a significant positive influence on behavioral intention. This study contributes to the development of ride-hailing applications, particularly Gojek, in evaluating the determinants of behavior that influence user intent, as well as providing relevant supplementary learning material, particularly in related courses such as management information systems, organizational behavior, and office technology
Human Relation Management Strategy based on SWOT Analysis in Improving Employee Performance Wibowo, Rudi; Umar, Nonda Elyzza; Faizah, Erna Nur; Majid, Abdul; Fajri, Mega Barokatul
Journal of Office Administration : Education and Practice Vol. 5 No. 3 (2025): November
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v5n3.p202-212

Abstract

This study aims to analyze human resource management (HRM) strategies, based on a SWOT analysis, to improve employee performance at CV Cendana, an LPG distribution company. A qualitative approach, using interviews and direct observation, was employed to explore the strengths, weaknesses, opportunities, and threats that affect the effectiveness of HR strategies. The results showed that employee loyalty, harmonious work culture, and flexible organizational structure are the company's main strengths. However, there are still weaknesses such as the absence of a structured training system and undocumented performance evaluations. External opportunities in the form of advances in digital training technology and government support can be utilized to improve training and HR development strategies. Through the mapping of SO, WO, ST, and WT strategies, this research provides applicable strategic recommendations for companies in building adaptive, competitive, and sustainable HR policies.
Determinants of Innovative Work Behavior among Digital MSME Employees: The Roles of Entrepreneurial Leadership and Digital Mindset Riskia Putra; Achmad Kholif Rosyidi; Denny Prabu Syahputra
Journal of Office Administration : Education and Practice Vol. 6 No. 1 (2026): May
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n1.p1-10

Abstract

This study examines the determinants of innovative work behavior among employees of digital micro, small, and medium-sized enterprises (MSMEs), focusing on the roles of entrepreneurial leadership and digital mindset. A quantitative explanatory research design was employed, with data collected from 120 employees of digital MSMEs in East Java Province. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings indicate that entrepreneurial leadership does not have a statistically significant direct effect on innovative work behavior. However, entrepreneurial leadership significantly influences employees’ digital mindset, which in turn has a positive and significant effect on innovative work behavior. Furthermore, mediation analysis reveals that digital mindset mediates the relationship between entrepreneurial leadership and innovative work behavior, with an indirect effect of 0.060, indicating full mediation. These results suggest that the influence of entrepreneurial leadership on innovative work behavior operates primarily through cognitive mechanisms rather than direct effects. From a theoretical perspective, this study extends social learning theory by demonstrating the central role of digital mindset in linking leadership and innovation within technology-driven work environments. From a practical perspective, the findings highlight the importance for leaders of digital MSMEs to foster employees’ digital mindset as a strategic means of enhancing sustainable, innovative work behavior.
Explaining BUMDes Success: The Role of Managerial Capability and Community Participation in Rural Enterprises Arik Prasetya; Irfan Kharisma Putra; Ahmad Bachtiar Arif; Layyin Nafisa
Journal of Office Administration : Education and Practice Vol. 6 No. 1 (2026): May
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n1.p11-24

Abstract

This study examines the influence of managerial capability and community participation on the success of Village-Owned Enterprises (BUMDes) in Wonosalam District, Jombang Regency, Indonesia. BUMDes are expected to serve as key drivers of rural economic development through the management of local potential; however, their performance remains uneven across regions. This study adopts a mixed-method approach, combining quantitative analysis using multiple linear regression with qualitative insights from in-depth interviews. Data were collected from 96 respondents representing various BUMDes. The findings indicate that managerial capability has a significant positive effect on BUMDes success, particularly in planning, decision-making, and financial management. Community participation also demonstrates a significant positive influence, as involvement in planning and program evaluation strengthens community ownership and social support. Furthermore, the combined effect of managerial capability and community participation reveals a synergistic relationship that enhances BUMDes effectiveness and sustainability. This study contributes to the rural enterprise literature by highlighting the complementary roles of managerial competence and participatory governance. Practically, the findings emphasize the need to strengthen managerial capacity and institutionalize inclusive community engagement to support sustainable BUMDes development.
Unveiling The Role of IT Capability in Human Resource Performance through Organizational Learning and Smart Working Mar'atus Sholikah; Heru Sulistyo
Journal of Office Administration : Education and Practice Vol. 6 No. 1 (2026): May
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n1.p25-42

Abstract

This study aims to examine the strategic role of IT capability in improving human resource performance through organizational learning and smart working. In the context of digital transformation, organizations must not only adopt technology but also learn how to utilize information technology to support flexible and adaptive work patterns. This study investigates how IT capability functions as a strategic capability that promotes smart working and strengthens organizational learning to enhance performance. This quantitative approach research administered a survey to 139 employees of the Roudlotul Mubtadi’in Educational Foundation, which was implementing an electronic work system. The findings indicate that IT capability significantly influences human resource performance both directly and indirectly through smart working. The results confirm that smart working serves as an important operational mechanism that integrates technological capability with performance outcomes. Although organizational learning does not directly affect performance, it helps establish the foundation for flexible organizational capabilities, which in turn can enhance adaptability and responsiveness to changing market conditions. Overall, the findings suggest that IT capability functions as a strategic factor in enhancing human resource performance in the digital era, particularly when organizations combine it with smart working and organizational learning.
Enhancing Student Satisfaction Through Service Excellence in Higher Education Administration: A Qualitative Case Study Muhammad Wahyu Ariyanto; M Fahmi Zakariyah; Hafis Muaddab; Khudrotun Nafisah
Journal of Office Administration : Education and Practice Vol. 6 No. 1 (2026): May
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n1.p64-83

Abstract

This study explores service excellence strategies in improving the quality of educational administrative services to support student satisfaction at Universitas Negeri Surabaya. Using a qualitative case study approach, data were collected through in-depth interviews, direct observation, and document analysis involving administrative leaders, administrative staff, and students. The findings reveal that service quality improvement is implemented through several strategic dimensions, including service responsiveness, administrative standardization, staff professionalism, complaint management optimization, and digital transformation. These strategies contribute significantly to improving administrative efficiency, communication transparency, institutional trust, and students’ overall service experiences. The study further demonstrates that student satisfaction is influenced not only by procedural outcomes but also by interpersonal interactions such as empathy, responsiveness, and staff willingness to provide assistance. In addition, the findings indicate that challenges in service quality improvement include resistance to organizational change, limited human resources, inconsistent inter-unit coordination, and infrastructure constraints. The study reinforces the relevance of service excellence and SERVQUAL perspectives in higher education administration while highlighting the importance of sustainable institutional commitment, digital governance, and student-centered service culture. This research provides practical insights for higher education institutions in developing effective administrative service improvement strategies to strengthen educational quality and institutional competitiveness.

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