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Fakultas Ekonomi dan Bisnis Islam UIN Prof. K.H. Saifuddin Zuhri Purwokerto Jl. Jend. A. Yani No. 40A Purwokerto 53126 Jawa Tengah - Indonesia
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el-Jizya: Jurnal Ekonomi Islam
Published by Universitas Islam Negeri Profesor Kiai Haji Saifuddin Zuhri Purwokerto
ISSN : 2354905X     EISSN : 25796208     DOI : https://doi.org/10.24090/ej
Core Subject : Economy,
Economics, Econometrics & Finance
el-Jizya: Jurnal Ekonomi Islam is a scientific journal published by Faculty of Economic and Islamic Bussiness UIN Prof. K.H. Saifuddin Zuhri Purwokerto. First printed edition was published in 2013, and since 2017 it has been published in online version. El-Jizya focuses on the study of Islamic Economics from various perspectives. It is published twice a year (June & December).
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 161 Documents
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Investigating The Association of Work Enviroment and Work Performance of Employees in The BPO Sector of Digos City, Philippines
el-Jizya: Jurnal Ekonomi Islam Vol. 14 No. 1 (2026): el-Jizya: Jurnal Ekonomi Islam (on Progress)
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Prof. K.H. Saifuddin Zuhri Purwokerto

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Abstract

The Business Process Outsourcing (BPO) industry provides a wide range of services globally but faces persistent challenges such as high attrition rates, poor work environments, and negative impacts on employee well-being and productivity. This study investigated the relationship between the work environment and employee performance in the BPO sector in Digos City. A total of 180 employees were selected using simple random sampling. Data were gathered through a structured survey and analyzed using mean, percentile, and Spearman Rho correlation. Results revealed a high level of work environment in terms of physical, psychological, social, and administrative dimension as well as a high level of work performance. Moreover, statistical analysis revealed a moderately positive correlation between the work environment and employee performance. These findings suggest that enhancing workplace conditions could contribute to improved employee outcomes. The study recommends that BPO firms in Digos City strengthen their human resource practices and training initiatives to cultivate a more supportive and productive work environment.

Page 17 of 17 | Total Record : 161

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