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Endo Wijaya Kartika
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Jurnal Manajemen Perhotelan
Published by Universitas Kristen Petra Surabaya
ISSN : 02166283     EISSN : 26859408     DOI : https://doi.org/10.9744/jmp
Core Subject : Economy, Social,
Economics, Econometrics & Finance Environmental Science
Jurnal Manajemen Perhotelan is published biannually, in March and September, by Petra Christian University. Jurnal Manajemen Perhotelan aims to: Promote a comprehensive approach to hotel management incorporating viewpoints of different disciplines, Strengthen academic exchange with other institutions, Encourage scientist, practicing engineers, and others to conduct research and other similar activities. Jurnal Manajemen Perhotelan welcomes papers with the above aims and scopes. The editorial board decides papers to be published in Jurnal Manajemen Perhotelan after review by reviewers appointed by the board. Authors will be advised of comments from reviewer and suggestions.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 84 Documents
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ANALISIS KEPUASAN DAN KETIDAKPUASAN TAMU HOTEL NOVOTEL: PENDEKATAN TEXT MINING ATAS ULASAN DARING PADA SITUS WEB TRIPADVISOR Victorya Jap; Jonathan Hartanto; Serli Wijaya
Jurnal Manajemen Perhotelan Vol. 9 No. 2 (2023): SEPTEMBER 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.2.71-80

Abstract

Ulasan daring di internet merupakan gambaran perilaku pasca pembelian yang ditunjukkan oleh konsumen yang harus diperhatikan oleh bisnis di semua sektor termasuk perhotelan. Ulasan daring menjadi sarana bagi tamu hotel membagikan pengalaman menginap dimana bagi manajemen, ulasan daring dapat digunakan sebagai alat bantu untuk mengevaluasi layanan yang diberikan oleh hotel. Penelitian ini bertujuan untuk mengidentifikasi faktor penentu kepuasan dan ketidakpuasan tamu ketika menginap berdasarkan 7 atribut antara lain: hotel, service, room, food and beverage, location, security, dan price/value. Penelitian juga bertujuan mengukur konsistensi layanan yang diberikan hotel dengan brand name yang sama namun berlokasi di kota yang berbeda di Indonesia. Objek yang diteliti adalah lima properti hotel Novotel yang berada di Jakarta, Bandung, Surabaya, Semarang, dan Bali. Text mining dilakukan atas 1.229 ulasan daring menggunakan platform daring Voyant Tools. Hasil penelitian menemukan bahwa hotel Novotel telah konsisten dalam menjalankan SOP terkait kualitas produk dan layanannya. Atribut service menjadi atribut utama penyebab kepuasan dan keti­dakpuasan tamu.
STUDI PERSEPTUAL KEDAI KOPI COFFEE-TO-GO DI SURABAYA MENGGUNAKAN PERSPEKTIF CUSTOMER-BASED BRAND EQUITY Herodion Verdianto; Ferry Jaolis
Jurnal Manajemen Perhotelan Vol. 9 No. 2 (2023): SEPTEMBER 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.2.81-90

Abstract

Fenomena makin banyaknya kemunculan pelaku bisnis kedai kopi telah membawa era baru pada industri ini. Di era ini kedai kopi banyak muncul brand kedai kopi dengan konsep Coffee-to-go dimana setiap orang dapat membeli dan membawa kopi ini kemana saja untuk dinikmati. Dengan banyaknya pemain di industri ini akan sulit untuk bersaing dan bertahan di pasar. Melalui penelitian diharapkan dapat memahami atribut apa yang diasosikan konsumen kepada brand kedai Coffee-to-go dan membantu brand berkomunikasi lebih efektif setelah mengetahui atribut apa yang melekat pada brand. Metode pengolahan data dilakukan dengan cara melakukan pemeriksaan data, klasifikasi data, verifikasi data, analisa, dan juga pemberian rekomendasi. Sedangkan metode analisis data menggunakan analisis konten, analisis kerangka kerja, dan analisis statistik deskriptif yang datanya diperoleh dari hasil kuesioner dan juga wawancara.
FACTORS DRIVING GENERATION Z'S USE OF ONLINE FOOD DELIVERY SERVICE AT THE END OF PANDEMIC Amelda Pramezwary; Kevin Gustian Yulius; Vinka P Viensa; Jonathan F Pujangga
Jurnal Manajemen Perhotelan Vol. 9 No. 2 (2023): SEPTEMBER 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.2.101-112

Abstract

Food delivery industry has undergone a significant transformation with the rise of online platforms, appealing to tech-savvy Generation Z. Generation Z was chosen as they are considered the market of the future. This study examines the factors influencing Generation Z's use of online food delivery in Tangerang, during the post-COVID-19 period. Data from 150 Generation Z respondents who used online food delivery services in the past three months were analyzed using IBM SPSS version 25. The study found that perceived usefulness, trust, and time-saving benefits strongly influence Generation Z's intention to use online food delivery. They highly value the practicality, reliability, and efficiency of these platforms. Transparent communication and reliable delivery services are crucial for retaining Generation Z consumers, while highlighting the time-saving advantages is essential to meet their preferences. Surprisingly, factors like ease of use, food safety risk perception, COVID-19 severity, vulnerability, and price-saving benefits had insignificant influence. Understanding these preferences can help service providers, policymakers, and marketers enhance satisfaction and tailor their offerings to meet the needs of Generation Z in the competitive post-pandemic market. Further research is needed to uncover the specific drivers influencing Generation Z's adoption of online food delivery services.
RESILIENSI KEWIRAUSAHAAN DAN KINERJA HOTEL BARU: PERAN PEMODERASI EFIKASI DIRI KEPEMIMPINAN KEWIRAUSAHAAN Verina Wijaya; Adrie Oktavio; Rizki Adityaji; Thomas Stefanus Kaihatu; Clarissa Listya Susilo
Jurnal Manajemen Perhotelan Vol. 9 No. 2 (2023): SEPTEMBER 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.2.91-100

Abstract

Melandainya pandemi Covid-19 membuat jumlah hotel baru di Indonesia mengalami pertumbuhan yang positif. Konsekuensinya tingkat persaingan hotel menjadi ketat. Dalam situasi semacam ini, peran pemimpin menjadi krusial. Pemimpin di hotel baru harus mampu menciptakan kinerja hotel dengan baik sehingga tetap dapat bersaing. Studi ini hadir dengan tujuan untuk mengamati keterkaitan pengaruh resiliensi kewirausahaan terhadap kinerja hotel baru. Studi ini juga mencoba melihat bagaimana peran efikasi diri kepemimpinan kewirausahaan dalam memoderasi hubungan resiliensi kewirausahaan dan kinerja hotel baru. Studi ini melibatkan pemimpin top level management dari 101 hotel baru yang ada di provinsi Bali. Hasil olah data menunjukkan bahwa resiliensi kewirausahaan memiliki pengaruh positif dan signifikan terhadap kinerja hotel baru. Demikian pula efikasi diri kepemimpinan kewirausahaan dapat memoderasi secara positif dan signifikan hubungan antara resiliensi kewirausahaan dan kinerja hotel baru. Temuan studi ini berkontribusi dalam memperkaya literatur yang ada saat ini mengingat masih terbatasnya studi semacam ini dalam konteks industri perhotelan di Indonesia.
Front Matter (Cover, Editorial, Table of Content) Jurnal Manajemen Perhotelan
Jurnal Manajemen Perhotelan Vol. 9 No. 2 (2023): SEPTEMBER 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

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Pengaruh Kualitas Makanan, Kualitas Layanan dan Persepsi Harga Terhadap Minat Beli Ulang pada Restoran XYZ Surabaya Hanjaya Siaputra
Jurnal Manajemen Perhotelan Vol. 10 No. 1 (2024): MARET 2024
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.10.1.13-23

Abstract

Tujuan dari penelitian ini adalah untuk menilai dampak kualitas makanan, mutu pelayanan, dan persepsi harga terhadap keinginan konsumen untuk melakukan pembelian kembali di restoran XYZ. Penelitian ini menggunakan dasar konsep bauran pemasaran, dengan fokus penelitian pada konsumen restoran XYZ. Pengumpulan data dilakukan melalui penyebaran kuesioner penelitian, dan sebanyak 143 tanggapan diperoleh dari responden. Data yang terkumpul kemudian dianalisis menggunakan metode Structural Equation Modeling (SEM). Temuan dari penelitian ini mengindikasikan adanya pengaruh positif antara kualitas makanan, mutu pelayanan, dan persepsi harga dengan minat pembelian ulang pada pelanggan Restoran XYZ.
Pengaruh Food Quality, Price Fairness, dan Service Quality Terhadap Behavioral Intention di Restoran Dragon Hotpot Surabaya Yohan Gunawan Henuk
Jurnal Manajemen Perhotelan Vol. 10 No. 1 (2024): MARET 2024
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.10.1.1-12

Abstract

Bisnis jasa makanan saat ini menjadi industri yang dinamis. Hal ini terlihat dari meningkatnya jumlah perusahaan jasa makanan di semua subsektor industri, termasuk restoran. Kualitas makanan / food quality, kewajaran harga / price fairness, dan kualitas layanan / service quality diterima menjadi variabel yang sering digunakan dalam meneliti behavioral intention. Tujuan penelitian ini dilakukan untuk mengetahui tentang pengaruh dari food quality, price fairness, dan service quality terhadap behavioral intention di Restoran Dragon Hotpot Surabaya. Penelitian ini melibatkan 122 responden perempuan dan laki-laki yang berusia di atas 17 tahun dan pernah makan di Dragon Hotpot Surabaya minimal 1 kali. Pengolaan data kuantitatif menggunakan program Partial Least Square (PLS). Proses analisis dalam penelitian ini menggunakan SEM-PLS melalui dua tahapan utama yaitu evaluasi outer model dan inner model. Dari hasil analisa data, ditemukan bahwa food quality dan price fairness memiliki pengaruh signifikan terhadap behavioral intention sedangkan service quality tidak mempengaruhi secara signifikan terhadap behavioral intention.
Digital-Based Tourism Village Management with The Concept of Green Economy and Harmonization as Tourism Forces I Gusti Ayu Purnamawati; Ni Ketut Sari Adnyani
Jurnal Manajemen Perhotelan Vol. 10 No. 1 (2024): MARET 2024
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.10.1.35-42

Abstract

Digital Village is a program concept that implements government service systems, community services, and community empowerment based on information technology. Blimbingsari is a Tourism Village where the management of tourism is community-based. The type of research used in this research is qualitative research. This study aimed to determine the management of digital-based tourism villages with the concept of green economy in increasing the tourist attraction of Blimbingsari village. Blimbingsari Tourism Village also has its website, which anyone can access anywhere. On the website, the profile of Blimbingsari Village is listed, followed by what tourist attractions are offered and many more things we can access. From several aspects related to the implementation of the green economy, several things have not been able to be implemented by the Blimbingsari Tourism Village to uphold the concept of the Green Economy and harmonization. It needs further attention from related parties so that all these aspects can be fulfilled, and Blimbingsari Tourism Village can fully become a digital-based tourism village with a green economy concept, attract more tourists, and harmonize as a tourism force.
The Participation of The Indigenous Women’s Association in The Recovery of Cultural Tourism in Bali, Indonesia Ni Ketut Sari Adnyani; I Gusti Ayu Purnamawati
Jurnal Manajemen Perhotelan Vol. 10 No. 1 (2024): MARET 2024
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.10.1.24-34

Abstract

This research aims to determine the impact of technology transfer, cultural change, and feminist participation in the development of cultural tourism. The research method used is field research with the sampling technique used is random sampling and data collection techniques through document study, observation and interviews. Conducted in cultural tourism villages in Bali Province with a sample of 8 districts and 1 municipality. The research results show that technological transfer and cultural changes do not have a significant effect on the recovery of cultural tourism. On the other hand, participation has a significant effect on tourism recovery. Recovery of cultural tourism in this research; the emphasis is on the growth of tourist villages in cultural tourism. Culture forms the local wisdom of tourist villages which must be preserved and passed down from generation to generation. The participation of indigenous feminists as workers in tourist villages also supports the preservation of religious tourism, customs, culture and traditions in realizing the restoration of Balinese cultural tourism. Cultural changes and the transfer of technology have also changed the mindset of the Balinese traditional community, which was originally steeped in a patriarchal culture to become gender-responsive.
Factors Influencing Customer Switching Intentions in Online Food Delivery: A Perspective of The Push-Pull-Mooring Model Raden Ayu Nurlinda; Chairul Anam
Jurnal Manajemen Perhotelan Vol. 10 No. 1 (2024): MARET 2024
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.10.1.43-54

Abstract

The online food delivery applications born in the digital era have transformed the habits of users in meeting their needs through these platforms. With the convenience of ordering various cuisines from the comfort of their homes, customers experience significant time and energy savings. In this context, service providers must deliver acceptable service quality; otherwise, customers will swiftly switch to competitors offering better value. This research aims to identify the driving, pulling, and anchoring effects on the intention of customers to switch between online food delivery services, utilizing the Push-Pull-Mooring framework to evaluate the relationships between variables. The study employed Structural Equation Modeling of the Partial Least Squares (SEM-PLS) type. The research findings indicate that push effects and pull effects have a positive influence on switching intention, while mooring effects do not positively impact switching intention. Furthermore, the study reveals that mooring effects do not moderate the relationship between push effects, pull effects, and switching intention. These evaluation results can serve as guidance for online food delivery companies, assisting them in enhancing their services to build strong relationships with existing customers and attract new ones.

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