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Avid Leonardo Sari
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Journal of Social And Economics Research
Published by Ikatan Dosen Menulis
ISSN : 27156117     EISSN : 27156966     DOI : https://doi.org/10.54783/jser.v4i1
Core Subject : Economy, Humanities, Science, Education, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences
Journal of Social and Economics Research (JSER) is a peer-reviewed journal that focuses on critical studies of social and economic research. Investigated the dynamics of teaching and learning of social education, and social and economic problems in society at the primary, senior, and high education levels. Besides focusing on the development of studies on issues of basic education, JSER covered the critical view of, a comprehensive mind in economic and social research. Journal of Social and Economics Research (JSER) is published by Ikatan Dosen Menulis in collaboration with GoAcademica CRP. Publishing twice times a year, ie Issue 1 and Issue 2 in June and December, and already have a registration number p-ISSN: 2715-6117 and e-ISSN: 2715-6966 since 2019.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 871 Documents
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LEGAL PROTECTION FOR CUSTOMERS USING E-BANKING SERVICES FROM THE THREAT OF CYBER CRIME (CASE STUDY AT PT BANK RAKYAT INDONESIA, SIMPANG TIGA UNIT, SIMPANG EMPAT BRANCH, WEST PASAMAN) Ahmad Sukri; Nur Asmah; Hardimen, Hardimen
Journal of Social and Economics Research Vol 7 No 1 (2025): JSER, June 2025
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v7i1.1324

Abstract

The majority of banks have provided e-banking services that make it easier for customers to transact anytime and anywhere, but these services also carry the risk of cybercrime such as fraud in the name of the bank. This study aims to analyze legal protection for customers using e-banking and the bank's responsibility in the event of losses at PT BRI Unit Simpang Tiga Simpang Empat Branch, West Pasaman. The method used is empirical juridical through a legislative approach, document study, and interviews. The results of the study indicate that the implementation of the banking system refers to applicable regulations, and the bank is responsible for processing customer transactions and complaints, although there are still delays in follow-up information. The bank provides full compensation if the loss is caused by a system error or internal negligence, but does not compensate for losses caused by customer negligence, although it still provides assistance such as transaction tracking, information, and assistance to the authorities.

Page 88 of 88 | Total Record : 871

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