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Yen Efawati
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INDONESIA
International Journal Administration, Business & Organization
Published by Asosiasi Ahli Administrasi Indonesia
ISSN : 27215652     EISSN : 27215652     DOI : https://doi.org/10.61242/ijabo.xx.xxx
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences
International Journal Administration Business and Organization (IJABO) is an international peer-reviewed scientific journal with open access, publishing high quality conceptual and measure development articles in the areas of management, business administration, and related disciplines. IJABO publishing interesting articles in a highly readable format in English or Indonesian (bilingual). First published in 2020 for an online version and receive original research articles and any review papers. The aims of IJABO are disseminate research results and to improve the productivity of scientific publications for worldwide audience . IJABO is published four monthly (3 issues per year) with the scope and focus of the research areas that covers a wide variety of topics in management (but not limited to): Business Administration, Organization and Behavior, Marketing, Retail, Small Business, Entrepreneurship, Human Resources, Management Finance, Public Administration, Education Administration, Public Policy, and Organization.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 316 Documents
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Analysis the Impact of Free Nutritional Food Program on Food Availability and Public Perception in Bandung Indri Febrianti Karunia; Putria Handayani; Febri Mardianti; Salwa Azzahra
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.781

Abstract

This study analyzes the impact of the Free Nutritious Meals (MBG) Program on food availability and public perception in Bandung City. Using a quantitative survey method with a Structural Equation Modeling-Partial Least Squares (SEM-PLS) approach, the results indicate that the MBG program has a strong influence on local food availability, primarily through increased food demand in the market and easier access to food. However, the program's impact on public perception was found to be very limited, with Bandung residents tending to evaluate the program based on aspects of governance, transparency, and public accountability, rather than solely on direct benefits or food quality. This study also revealed that the condition of Bandung's local food system, which is highly dependent on supplies from outside the region and has a long distribution chain, is a limiting factor moderating the program's effectiveness. Thus, although the MBG program is effective in increasing food availability quantitatively, its sustainability and social acceptance in Bandung City depend heavily on improved distribution governance, information transparency, and strengthening a more inclusive and resilient local food system. Keywords: Free Nutritious Meals Program, food availability, public perception, local food system, Bandung.
The Effect of Service Advisor Quality on Customer Loyalty: Evidence from an Authorized Toyota Dealership in Indonesia Dea Septiani; Sri Raharso; Hidya Indira Lastari; Tangguh Dwi Paramono
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.782

Abstract

This study aims to analyze the effect of service advisor quality on customer loyalty toward routine maintenance services at Auto2000 Asia Afrika in Bandung. This study employed a quantitative approach using a survey method, in which questionnaires were distributed to customers receiving routine service who interacted directly with service advisors. Service quality was measured using the five dimensions of SERVQUAL (tangibles, reliability, responsiveness, assurance, and empathy), while customer loyalty was measured through indicators of willingness to return for service, willingness to recommend the service, and not switching to another repair shop. Data analysis was conducted using descriptive analysis and simple linear regression with the aid of SPSS. The results of this study are expected to provide an empirical picture of the extent to which the quality of service advisors’ service affects the loyalty of customers receiving routine maintenance at Auto2000 Asia Afrika in Bandung. Theoretically, this study contributes to the development of research on service management, particularly regarding the relationship between service quality and customer loyalty in the automotive industry. Practically, the study’s findings can serve as a basis for companies to evaluate and improve service advisor standards in order to maintain long-term customer loyalty. This study offers a novel perspective by specifically examining the role of service advisors as the frontline of customer service using the SERVQUAL model in the context of official Toyota service centers in Bandung, a topic that has not been extensively studied before.
The New Digital Divide: The New Digital Divide: A Perspective of AI Literacy as Workplace Capital and Organizational Inequality Sam Bodunrin; Jemilat Alayinde
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.791

Abstract

In the business world, workplace relationships, employee work performance, and business decision-making are all currently being transformed by the broad diffusion of generative Artificial Intelligence (AI). This explosion focuses on productivity effects; however, it is unaccompanied by studies on whether divergent degrees of AI expertise can produce novel labour inequities. This perspective relied on prior work in the fields of AI literacy, the digital divide, human capital, organizational justice, and human-AI teams. This article conceptualizes the AI Literacy Divide. It argues that literacy in AI is becoming a type of workplace capital that mediates whether an individual can translate access to AI to enhance productivity, work quality and career progression. High-AI literacy workers could be relatively privileged recipients of a variety of rewards associated with AI-enabled work, while low-AI literacy workers could be relatively excluded or disadvantaged relative to their work counterparts possessing equivalent levels of non-AI-based work knowledge. We presented a framework on the origins and effects of the AI Literacy Divide and discussed the practical implications for HR management, human capital management, organisational equity, and future research.
The Influence of Self-Efficacy, Entrepreneurial Knowledge, and Family Environment on Entrepreneurial Interest through Motivation Yuntiyani; M. Fathur Rahman
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.813

Abstract

Low entrepreneurial drive among high schoolers intensifies their reliance on formal career options. This quantitative study maps out the dynamics of self-efficacy, entrepreneurial knowledge, and family environments on student business interests, utilizing motivation as an intervening variable. Observing a sample of 207 twelfth-grade students at SMA Negeri 1 Bergas, raw metrics gathered via surveys were evaluated through path analysis and the Sobel test. The empirical outcomes demonstrate that self-confidence, business insights, and domestic surroundings exert a significant positive impact on entrepreneurial motivation. Furthermore, self-efficacy, family conditions, and personal motivation strongly govern students' entrepreneurial interest. Conversely, business knowledge yields no significant direct relationship with entrepreneurial intent. The mediation diagnostic establishes that motivation fully intervenes in the link between educational knowledge and business interest, though it fails to mediate self-efficacy or family pathways. These field insights conclude that teaching entrepreneurial concepts only triggers actual business interest when it successfully stimulates deep internal motivation within students.
The Quality of Digital Public Services in Population Administration in Rural Areas of Indonesia: A Literature Review Using the ServQual Approach Erna Puji Hartanti; Ari Safrizal Wildan
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.821

Abstract

Indonesia's public service digital transformation has been reinforced by Presidential Regulation No. 95 of 2018 on Electronic-Based Government Systems (SPBE), yet its implementation in rural areas continues to face infrastructure, institutional, and digital-literacy constraints. This article conceptually examines the quality of digitally based public services in population administration in remote rural areas, using Cisewu Sub-district, Garut Regency, as an illustrative context. The study employs a library research method with a qualitative-descriptive approach and critical content analysis of 23 sources of academic literature, regulations, and policy documents, selected through structured inclusion-exclusion criteria. The analytical framework integrates SERVQUAL theory (tangibles, reliability, responsiveness, assurance, empathy) with digitalization and digital governance theory. The findings indicate that the success of digital population administration services in rural areas is determined by a layered interaction between infrastructure readiness, institutional capacity, and community digital literacy, with the tangibles dimension functioning as a structural precondition. This study formulates the concept of a social compensation mechanism and recommends a hybrid public service model that combines digital services with direct assistance from civil servants as an adaptive strategy for rural regions. The article contributes an integrative SERVQUAL-digital governance conceptual framework that is contextually grounded in the geographic and social conditions of rural Indonesia.
Strengthening Human Resource Quality through Integrated Human Resource Development: Evidence from the Bantul Religious Court Nursyifa Rahayu
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.829

Abstract

Human resource (HR) quality plays a crucial role in delivering effective public services. This study aims to analyze the barriers affecting the quality of human resources in the service division of the Bantul Religious Court and to identify the HR development efforts implemented by the organization. A qualitative approach with a descriptive research design was employed. Seven participants, consisting of service officers and managerial personnel at the Bantul Religious Court, were selected using purposive sampling. Data were collected through semi-structured interviews, non-participant observation, and document analysis. The data were analyzed using the interactive analysis model of Miles, Huberman, and Saldaña through data condensation, data display, and conclusion drawing. The findings identified six major barriers related to competency development, including the absence of a formal orientation system, inconsistent understanding of Standard Operating Procedures (SOPs), limited mastery of service applications, communication challenges, uneven workload distribution, and differences in service officers' performance. The study also found that the organization had implemented various HR development initiatives. However, these initiatives remain fragmented and have not consistently supported competency development among service officers. Based on the findings, the study recommends implementing a formal orientation system through Diklat di Tempat Kerja (DDTK) as part of a more integrated HR development system to strengthen human resource quality from the beginning of service assignments.

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