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International Journal Administration, Business & Organization
Published by Asosiasi Ahli Administrasi Indonesia
ISSN : 27215652     EISSN : 27215652     DOI : https://doi.org/10.61242/ijabo.xx.xxx
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences
International Journal Administration Business and Organization (IJABO) is an international peer-reviewed scientific journal with open access, publishing high quality conceptual and measure development articles in the areas of management, business administration, and related disciplines. IJABO publishing interesting articles in a highly readable format in English or Indonesian (bilingual). First published in 2020 for an online version and receive original research articles and any review papers. The aims of IJABO are disseminate research results and to improve the productivity of scientific publications for worldwide audience . IJABO is published four monthly (3 issues per year) with the scope and focus of the research areas that covers a wide variety of topics in management (but not limited to): Business Administration, Organization and Behavior, Marketing, Retail, Small Business, Entrepreneurship, Human Resources, Management Finance, Public Administration, Education Administration, Public Policy, and Organization.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 303 Documents
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Pengaruh Live Streaming Tiktok sebagai Media Promosi terhadap Minat Beli Konsumen Mahasiswa Vokasi Dinanty Klahirana Pangestu
International Journal Administration, Business & Organization Vol 4 No 2 (2023): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.23.351

Abstract

The aim of this research is to determine the influence of TikTok live streaming on consumer buying interest, especially among vocational students in Indonesia. A total of 101 respondents who were professional students and actively consumed streaming marketing content on the social media platform TikTok were taken as research samples. The analytical method used is descriptive, where data analysis is carried out using correlation and regression. Data collection was carried out by distributing questionnaires distributed on various social media platforms to respondents who met certain criteria. The research results show that marketing via TikTok as an advertising medium has a significant influence on purchasing interest of 53%, while the remaining 47% is influenced by several other factors which are not currently included in the variables studied.
Pengaruh Penerapan Pembayaran Qris Terhadap Kepuasan Mahasiswa Pujasera Politeknik Negeri Bandung Muhammad Fikri Fadhilah
International Journal Administration, Business & Organization Vol 4 No 2 (2023): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.23.354

Abstract

This research aims to evaluate the impact of using the QRIS payment method on the level of satisfaction of students who shop at the Bandung State Polytechnic Pujasera, Indonesia. This research uses a quantitative descriptive approach where data is obtained by distributing questionnaires to students of the Bandung State Polytechnic, Indonesia who regularly shop at Pujasera. The questionnaire was distributed via the Google Form platform, and the number of respondents involved was 112 people. The data analysis process includes validity tests, reliability tests, normality tests, and the application of simple linear regression. The research results show that the use of payments via QRIS has a significant impact on the level of satisfaction of students who shop at the Bandung State Polytechnic Pujasera, Indonesia.
Pengaruh Iklan Spotify Premium terhadap Minat Beli Mahasiswa Politeknik Negeri Bandung Giovanni Azel
International Journal Administration, Business & Organization Vol 3 No 2 (2022): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.22.355

Abstract

This study aims to assess the impact of Spotify Premium advertisements on the purchasing interest of students at Bandung State Polytechnic, Indonesia. The method employed is quantitative descriptive, utilizing a questionnaire as the data collection tool. The respondents consist of 100 students from Bandung State Polytechnic, Indonesia who use Spotify as their music streaming platform. Data analysis involves techniques such as frequency analysis and simple regression. The research findings indicate that Spotify Premium advertisements have a 35.4% influence on the purchasing interest of students, while the remaining 64.6% is influenced by other variables not explored in this study.
Pengaruh Pembayaran QR Code terhadap Kepuasan Pelanggan pada Mahasiswa Veronika Elsanti
International Journal Administration, Business & Organization Vol 3 No 2 (2022): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.22.363

Abstract

The purpose of this study is aims to reveal the influence of the QR Code payment system on customer satisfaction among students. The respondents of this research are students who have or have used digital payments with the help of QR Codes anywhere and anytime. This research was analyzed with the help of quantitative descriptive methods using validity and reliability tests, as well as simple linear regression tests. The data obtained in this research is the result of distributing online questionnaires via Google Form to 102 college students with the help of social media. The research results show that the QR Code payment system has an effect on customer satisfaction among students with a value of 78.2%.
Public Service Quality in State-Owned Enterprises Septiawan Ardiputra
International Journal Administration, Business & Organization Vol 4 No 2 (2023): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.23.765

Abstract

Public service delivery constitutes one of the fundamental functions of government. In this regard, the presence of public bureaucracy is indispensable for ensuring the effective provision of services to citizens. The government is responsible for providing goods and services needed by the wider public, both through bureaucratic institutions and through State-Owned Enterprises (SOEs). The role of SOEs reflects the mandate of Article 33 paragraph 2 of the 1945 Constitution of the Republic of Indonesia, which stipulates that strategic sectors of production that are vital to the state and affect the livelihood of the public shall be controlled by the state. Accordingly, state control over these strategic sectors is institutionalized through state enterprises. This article employs a library research approach by drawing on relevant documents, books, academic literature, and other secondary sources. As service excellence has long been associated with the institutional image of SOEs, the delivery of high-quality services to customers should become a core principle guiding all service activities. The discussion focuses on the key dimensions of service quality, namely reliability, responsiveness, assurance, empathy, and tangibles.
Customer Satisfaction in Services Sector: The Strategic Interaction Between Service Quality, Price Perception and Perceived Value in Makeup Rahmah Rahmah Nuryani; Hari Muharam; Sufrin Hannan
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO (in process)
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.570

Abstract

This study was conducted to examine the role of perceived value in mediating the influence of service quality and price perception on customer satisfaction at Makeup Rahmah. The research employed a quantitative method with a survey approach, where data were collected through questionnaires distributed to 188 customers selected using a simple random sampling technique. The data were analyzed using SPSS version 25 and LISREL 8.80 with Structural Equation Modeling (SEM) to test both direct and indirect effects among variables. The results show that service quality has a significant effect on customer satisfaction, price perception has a significant effect on customer satisfaction, perceived value does not have a direct effect on customer satisfaction, and perceived value is not able to mediate the influence of service quality and price perception on customer satisfaction. The practical implications of this research suggest that makeup service providers, particularly Makeup Rahmah, should prioritize improving service quality, setting transparent and competitive prices, and enhancing perceived value creation to maintain customer loyalty and long-term satisfaction. The novelty of this study lies in its specific focus on the makeup service sector in the local Indonesian context (Ciampea, Bogor), which has rarely been examined using SEM with perceived value as a mediating variable. This research provides empirical evidence that distinguishes it from previous studies on service quality and price perception, offering new insights into consumer behavior in the beauty service industry.
The Dynamics of Interaction and the Meaning of Presence in a Digital Work Environment: Efforts to Maintain Human Values in the Modern Workplace Thalita Putri Jaelani; Hana Fauziah Rahayu
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO (in process)
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.638

Abstract

Digital transformation has fundamentally changed modern office management practices, particularly in how people work, communicate, and build social relationships within organizations. The shift from physical to virtual presence mediated by technology has improved efficiency, flexibility, and productivity. However, this transformation also presents challenges to essential human values such as empathy, solidarity, fairness, and emotional balance among employees. This study aims to examine the dynamics of interaction and the meaning of presence within the context of digital office management while formulating conceptual strategies to sustain human values amid the ongoing paradigm shift. Using a qualitative method through a literature review approach, this research highlights the concept of presence management as a strategic framework that places humans at the core of digital work systems. The findings emphasize the need to balance technological advancement with employees’ psychological well-being through the implementation of policies such as the right to disconnect, flexible working hours, and empathetic digital communication guided by ethical principles. The human-centered office management approach is crucial for fostering productive, inclusive, and sustainable digital workplaces, while ensuring that technological advancements do not diminish the value of human presence or erode the core values of humanity in modern office management.
The Effectiveness of Implementing a Hybrid Work System on the Performance and Motivation of Generation Z Employees in the Digital Era Indri Febrianti Karunia; Putria Handayani
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO (in process)
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.640

Abstract

This study aims to analyze the effectiveness of implementing a hybrid work system on the performance and motivation of Generation Z employees in the digital era. The research focuses on how work flexibility, technological support, and leadership style influence the work experience, productivity, and motivation of a generation that values autonomy, freedom, and work-life balance. Utilizing a qualitative approach through in-depth interviews with eight Generation Z employees, the findings indicate that the hybrid work system is perceived as sufficiently effective in supporting workflow and enhancing motivation.Flexibility in work time and location is noted to help improve comfort and boost morale, while technological support and leadership assistance are crucial factors in maintaining performance. This study affirms that the hybrid work model is a relevant and sustainable approach for optimizing the potential of Generation Z and enhancing organizational competitiveness in the digital era.
The Dark Side of Efficiency: The Unexpected Impact of AI on Social Cohesiveness and Work Culture in the Modern Office Environment Nandini Aquila Lukito; Nazwa Sabila
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO (in process)
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.641

Abstract

Artificial Intelligence (AI) significantly transforms contemporary workplaces by improving efficiency and production. Nonetheless, its implementation also incurs unforeseen social and ethical ramifications. This study investigates the efficiency paradox of AI, emphasizing the impact of technical optimization on human values, social cohesiveness, and workplace culture. A qualitative literature assessment of studies from 2020 to 2025 delineates four principal themes: efficiency and automation, algorithmic bias, alteration of professional identity, and social interaction. Research indicates that AI can lead to dehumanization, deskilling, and diminished interpersonal communication, whereas algorithmic governance may exacerbate bias and inequality within businesses. These factors undermine trust and communal involvement. The study indicates that the ethical and human-centric integration of AI is crucial to ensure that efficiency gains align with inclusivity, justice, and the maintenance of social well-being in contemporary workplaces.
Transformation of Office Facilities and Infrastructure Role in the Digital Era Salwa Nur Aulia; Rachma Nadhirah Putri Sanjaya
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO (in process)
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.669

Abstract

Digital transformation has fundamentally changed the traditional role of office facilities and infrastructure, triggering the evolution from physical offices to smart and hybrid work environments. This study aims to identify the main drivers and synthesize the evolution of the role of facilities and infrastructure in supporting employee work effectiveness in the digital era. The method used is a Systematic Literature Review of 15 reputable primary sources from 2019 to 2025. The synthesis results show that the role of facilities and infrastructure is transforming in three main dimensions: (1) Digital facilities are evolving from paperless offices to AI-based smart automation. (2) Digital infrastructure (such as Cloud Computing) has become the main infrastructure that enables e-working and hybrid work. (3) Physical infrastructure has transformed into a user-centered Smart Workplace, where facility management is integrated with technology (IoT and Digital Twin) for efficiency and comfort. Crucially, the synthesis establishes a new theoretical framework: the interdependency between these three dimensions forms a Strategic Service Infrastructure. It can be concluded that the role of infrastructure has shifted from merely providing a place to supporting flexibility, which requires harmony between physical space and digital infrastructure to achieve optimal work effectiveness, and serves as a predictor for successful hybrid work implementation.

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