cover
Contact Name
Mohammad Fajar
Contact Email
jtriste@kharisma.ac.id
Phone
+62411-871555
Journal Mail Official
jtriste@kharisma.ac.id
Editorial Address
Kampus STMIK KHARISMA Makassar Jl. Baji Ateka No.20 Makassar, 90131, INDONESIA
Location
Kota makassar,
Sulawesi selatan
INDONESIA
Journal of Technology Research in Information System and Engineering
ISSN : 23553677     EISSN : 24608548     DOI : https://doi.org/10.55645/jtriste.v9i1
Core Subject : Science,
JTRISTE e-ISSN : 2460-8548 | p-ISSN : 2355-3677 merupakan jurnal yang bertujuan untuk mendiseminasi hasil-hasil penelitian atau pemikiran dalam bidang sistem informasi, ilmu komputer/informatika, rekayasa perangkat lunak, teknologi informasi, dan sistem komputer.
Articles 133 Documents
Sistem Pakar Troubleshooting Kerusakan Hardware Komputer Berbasis Web Dengan Metode Forward Chaining Pada Laboratorium STMIK Kharisma Makassar Supu, Faisal T; Thayf, Sofyan S.; Marlina
JTRISTE Vol 13 No 1 (2026): JTRISTE
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/jtriste.v13i1.710

Abstract

This research aims to develop a web-based expert system designed to assist in troubleshooting computer hardware issues at the STMIK Kharisma Makassar Laboratory. The system employs a forward chaining method to diagnose problems based on symptoms reported by users. The research methodology utilized is R&D with a descriptive and quantitative approach. Test results indicate that this system can deliver accurate diagnoses and relevant solutions, thereby enhancing efficiency in addressing hardware damage issues.
Analisis Kepuasan Implementasi Bot WhatsApp Pelayanan Permohonan Surat Akademik UNU Lampung Menggunakan Metode PIECES Muhammad Haris Hermanto; Hadi Nurma Dwi Saputra; Ableo Swares; Sri Lestari
JTRISTE Vol 13 No 1 (2026): JTRISTE
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/jtriste.v13i1.703

Abstract

Academic administration is a core service in higher education institutions that involves a high level of interaction with students, particularly in managing academic documents. Along with the increasing number of students and the demand for fast, accurate, and responsive services, Universitas Nahdlatul Ulama (UNU) Lampung developed a WhatsApp Bot for academic document request services based on Node.js without using the official WhatsApp API. However, the implementation of a non-official API-based chatbot requires a comprehensive readiness evaluation that considers not only technical aspects but also non-technical dimensions. This study aims to analyze user satisfaction and implementation readiness of the WhatsApp Bot for academic document services at UNU Lampung using the PIECES method. This research employs a descriptive quantitative approach, with data collected through observation and questionnaires. The questionnaire was designed based on the PIECES indicators, namely Performance, Information, Economics, Control, and Service, and involved 52 student respondents. The data were analyzed by calculating the average satisfaction score for each indicator. The results show that all PIECES indicators fall within the satisfied category, with average scores of 4.04 for Performance, 4.00 for Information, 4.11 for Economics, 4.08 for Control, and 3.99 for Service. The overall average satisfaction score of 4.04 indicates that the implementation of the WhatsApp Bot is satisfactory and feasible as an academic service system. The Economics indicator achieved the highest score due to significant time and cost efficiency benefits, while the Service indicator obtained the lowest score, mainly due to limitations in automated service interaction. Overall, the WhatsApp Bot improves the efficiency and effectiveness of academic document services and is suitable for further development.
Rancang Bangun Sistem Pemantauan Penggunaan Air di Perumahan Kampung Pemulung Hertasning Makassar Maharani Sania Budiarti; Firmansyah Ibrahim; Izmy Alwiah Musdar; Nahrun Hartono
JTRISTE Vol 13 No 1 (2026): JTRISTE
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/jtriste.v13i1.707

Abstract

Permasalahan ketersediaan air bersih selama musim kemarau menjadi tantangan utama bagi warga di Perumahan Kampung Pemulung Hertasning Makassar. Sebagai upaya mengatasi permasalahan tersebut, penelitian ini bertujuan untuk menghasilkan sistem pemantauan penggunaan air yang berfungsi untuk merekam data penggunaan air warga serta menampilkan hasil analisis data pemakaian air selama satu bulan. Berdasarkan hasil pengumpulan data, total volume air yang digunakan oleh seluruh warga dalam satu hari adalah sebesar 4.026,8 liter, dengan rata-rata penggunaan air per rumah sebesar 129 liter/hari. Analisis persentase penggunaan air menunjukkan bahwa 50% rumah menggunakan air dalam batas normal (<150 liter/hari), 45% rumah mendekati batas konsumsi boros (150–200 liter/hari), dan 5% rumah tergolong boros (>200 liter/hari). Hasil ini dapat memberikan gambaran mengenai pola penggunaan air di lingkungan tersebut, sehingga dapat menjadi dasar dalam pengelolaan sumber daya air secara optimal selama musim kemarau. Selain itu, dilakukan pengujian tingkat kegunaan sistem menggunakan SUS. Hasil pengujian menunjukkan skor SUS sistem sebesar 79,08 yang berarti bahwa sistem termasuk dalam kategori usable, yaitu sistem mudah digunakan, bermanfaat, dan dapat diterima dengan baik oleh pengguna.