cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Greenation Publisher
Contact Email
greenation.info@gmail.com
Phone
+6281188062005
Journal Mail Official
greenation.info@gmail.com
Editorial Address
Jl. Kapt. A. Hasan, Telanaipura Jambi
Location
Kota jambi,
Jambi
INDONESIA
Jurnal Ilmu Multidisplin
Published by Greenation Publisher
ISSN : 28294599     EISSN : 28294580     DOI : https://doi.org/10.38035/jim.v1i1
Core Subject : Economy, Health, Science, Education, Agriculture, Social,
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences
Jurnal Ilmu Multidisplin (JIM) adalah jurnal nasional, peer review, akses terbuka dan ilmiah yang menerbitkan makalah penelitian, makalah review, review mini, laporan kasus, studi kasus, komunikasi singkat, surat, editorial, buku, tesis, karya disertasi, dll, dari semua Aspek Ilmu Pertanian, Ilmu Biologi, Bisnis, Ilmu Kimia, Ilmu Pendidikan, Teknik dan Teknologi, Humaniora, Ilmu Hayati, Ilmu Fisika, Ilmu Kelautan, Ilmu Sosial. Setelah diterbitkan, artikel tersedia secara gratis melalui online tanpa batasan apa pun atau langganan lain untuk peneliti dan pembaca di seluruh dunia.
Arjuna Subject : Umum - Umum
Articles 985 Documents
 95   96   97   98   99 
Analysis of Low Cost Carrier Implementation and Service Quality on Customer Satisfaction and Passenger Loyalty of Citilink Airlines Elschilera Caesar Thoranya; Aisyah Rahmawati; Aditya Wardhana
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2128

Abstract

The purpose of this research project is to clarify how consumer satisfaction and customer loyalty are influenced by the deployment of lowcost carriers and service quality. This study uses a sample of 98 LowCost Carrier Citilink users using a quantitative methodology. A questionnaire was utilized in the survey, and SmartPLS 4.0 software was employed for analysis. The study found that while service quality and the use of low-cost carriers had a major impact on consumer satisfaction, they had no direct effect on customer loyalty. In the link between the use of low-cost carriers and service quality to customer loyalty, customer satisfaction plays a key mediating role.
Analysis of The Influence Auto Gate System and Terminal Booking System on Customer Satisfaction PT. JICT Denny J. Najoan; Alfais Amin Darmawan; Ahmad Zaki Hidayawan; Riqqah Nabilah
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2129

Abstract

PT. JICT is one of the operators in the terminal part of PT Subholding PT. Pelindo terminal container. The purepose of this study was to analyze the effect oh the Auto Gate System ( AGS ) and Terminal Booking System ( TBS ) on customer satisfaction. This research uses quantitative methods. The sampling technique used was saturated sampling with 30 respondents and the data was processed using SPSS version 26. The data was analyzed by validity test, reability test, multiple regression analysis, determination coefficient test (R2), T test, and F test. Based on the result of the analysis and discussion the test shows that the F-count > F-table which atates that AGS and TBS have a positive and significant effect on customer satisfaction at PT. JICT. The F test shows that the F-count> F-table partially AGS and TBS have a positive and significant effect on customer satisfaction at PT. JICT. PT JICT has supporting facilities to meet the needs of service users so that the services provided are as expected. This company provides services for loading and unloading export and import containers from and to ships, providing temporary stacking services for export and import containers, providing reefer services and providing Gate services. Loading and unloading of export containers is the most frequently served activity in this company, the development of technology from year to year, the development of services must also be further developed, so this company tries to provide facilities and equipment in accordance with developments and technology so as not to be left behind so that service users will be more interested in choosing PT JICT services. Apart from facilities and equipment, this company also has reliable human resources and high integrity. After the facilities and equipment are available, it is necessary to provide good service starting from the entry of goods into PT JICT through the Gate using a new system, namely the JICT Auto Gate System (JAGS).(Immanuel, 2015)
Analysis of Thermite Rail Joint Damage in Curve Section 3 of Lrt Jakarta Heriyanto Wibowo; Insan Kamal; Dhea Ananda Safitri
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2133

Abstract

This study analyzes the damage to the Alumino Thermit Welding (ATW) rail joints in the curved Section 3 between Pulomas Station and Boulevard Selatan Station of the Jakarta LRT. Using a qualitative method with a cause-and-effect approach through a fishbone diagram, the study identifies the factors causing the damage. The results show that the damage is classified as Surface Defect. The primary contributing factors are the small curve radius, imbalance of train wheels, and the driving technique of the train operator, with the highest frequency at 46.15%. This is followed by inspections conducted only visually at night with limited lighting, contributing 38.46%. Material factors have the smallest contribution, at 15.38%. For repairs, it is recommended to use methods such as patching with electric welding, grinding, and re-welding, along with routine inspections using Ultrasonic Testing. Coordination with the OCC and Crew Unit Leaders (train operators) regarding the recommended speed limits on curves is crucial, and the implementation of sensor technology for real-time monitoring of rail conditions should also be considered.
The Evaluation of the Panoramic Cars Customer Satisfaction on the Papandayan Train Gambir – Garut Relation Totok Suryono; Haniva Mulyadi; Dicky Nurfaizi Kohar
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2134

Abstract

The Indonesian public. This study aims to evaluate the level of satisfaction of customers of the panoramic cars, focusing on the Panoramic cars on the Papandayan Train. The research used a quantitative SPSS approach (Statistical Package for the Social Sciences). Data was collected through literature review, direct observation, and questionnaires. The results indicate that the evaluation of customer satisfaction with the Panoramic Cars on the Papandayan Train is influenced by various factors, such as product quality, comfort, and service reliability. The research sample was taken from the regular users of the Panoramic Cars, with data analysis focusing on interpreting questionnaire results to identify factors affecting customer satisfaction. It is hoped that the findings of this study will serve as a reference for train operators in improving the quality of Panoramic cars services, as well as a reference for researchers or academics in conducting further research related to the evaluation of customer satisfaction with the Panoramic cars on the Papandayan Train.
The Effect of Brand Image and Promotion on Purchase Decision on Air Asia Aswanti Setyawati; Ichwandi Irsyad Podungge; Farrell Aljamael Danantyo
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2135

Abstract

The tight competition in the aviation industry, especially in airlines that implement the low-cost concept (LCC), and the impact of COVID-19 require airline companies or LCC airlines to adapt by making relevant strategic adjustments to remain competitive amid intense competition in LCC airlines. This study aims to determine the effect of brand image and promotion on purchasing decisions for Air Asia Airlines. The research method used is quantitative, using a variance-based Structural Equation Model (SEM) analysis tool with the help of the SmartPLS 4.0 system. The population of this study consisted of all users of Air Asia airline services on the CGK-SIN route, with a sample of 100 respondents. Non-probability sampling techniques were used to determine sample criteria by convenience sampling. The study's results show a significant positive influence between Brand Image and Promotion on Purchasing Decisions for Air Asia Airlines tickets.
Challenges and Perception on Purchase Intention of EVs in Indonesian Distribution Logistics Karen Karen; Deshiva Marolita Gultom; Tenaka Budiman; Novi Indah Susanthi
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2136

Abstract

In the context of green logistics, the adoption of electric vehicles (EVs) to replace conventional vehicles is considered a strategic step to reduce greenhouse gas emissions. However, distribution actors are faced with challenges and perceptions of electric vehicles that can affect their purchase intentions. This study aims to analyze the indicators of these challenges and perceptions of purchase intention. Data was collected through a quantitative approach by distributing a survey to 100 operational logistics distributors in Indonesia and processed using SmartPLS 3 to draw conclusions. The study concludes that while challenges in adopting EV do not significantly impact EV purchase intention, positive perceptions of EVs account for 48.9% of the influence, with other factors contributing the remaining 51.1%. The results provide insights into the challenges and perceptions of distributors towards EVs, offering valuable reference material for stakeholders to develop solutions and support the implementation of sustainable logistics.
Examining Customer Satisfaction Mediates E-Service Convenience and Perceived Quality Effects on Repurchase Intentions in Indonesia Lira Agusinta; Nadia Yuristika Br Purba; Nuraini Novianti
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2137

Abstract

This study uses customer satisfaction as mediation to determine the effect of e-service convenience and perceived quality on repurchase intention at AirAsia Move Indonesia. Although the app has successfully integrated AirAsia Indonesia's services, several issues, such as poor web quality and lengthy refund processes, cause transaction annoyance. This study aims to understand how these characteristics affect users' intention to repurchase. This research used quantitative methods, by distributing questionnaires to 125 users of the AirAsia Move Indonesia application. Data were processed and analyzed with SEM-PLS 4.1.0.6. The findings of this study are that e-service convenience and perceived quality increase customer satisfaction, thus significantly affecting repurchase intention. Furthermore, customer satisfaction mediates the relationship between e-service convenience and repurchase intention quality. This insight can help project managers improve user experience and increase customer loyalty.
Increasing Repurchase Intention on Garuda Indonesia Airlines at Soekarno-Hatta International Airport Made Dian Adi Wisnawan; Avira Mulia Revany; Erwin R. Manurung; Sinai Handayani
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2138

Abstract

This study aims to examine the effect of service quality and price perceptions on repurchase intention through customer satisfaction on Garuda Indonesia airlines at Soekarno Hatta International Airport due to a decrease in the number of passengers from 2019 to 2021 and only increased in 2022 but not yet significant. The sample of this study were 160 respondents who used Garuda Indonesia airline. Data analysis using Structural Equation Modeling-Partial Least Square (SEM-PLS 4.0). The results of this study indicate that service quality has a positive and significant effect on repurchase intention. Price perception has a positive and significant effect on repurchase intention. Customer satisfaction has a positive and significant effect on repurchase intention. Service quality has a positive and significant effect on customer satisfaction. Price perception has a positive and significant effect on customer satisfaction. The results of this study can serve as a basis for Garuda Indonesia to increase repurchase intention by considering service quality and price perceptions that are aligned with the benefits.
The Effect of Customer Relationship Management and Service Innovation on Customer Loyalty Through Customer Satisfaction Case Study: PT. Sayap Mas Utama Subandi Subandi; Maulidin Wahid; M. Wisanggeni Ariohadi; Stefanus Berhand Putra Aryawan
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2140

Abstract

With customer satisfaction acting as a crucial mediating variable, this study attempts to learn a great deal about CRM variables and service innovation at PT. Sayap Mas Utama in order to promote customer loyalty. Our study's focus is at Sayap Mas Utama, PT. This research employs a survey methodology and a quantitative approach, incorporating participants from a range of industrial sectors. Questionnaires that have been verified for validity and reliability were used to gather data. Multiple regression approaches and path analysis were employed in the data analysis process to examine the direct and indirect correlations between the variables under investigation. The results showed that CRM and service innovation have a significant positive effect on customer satisfaction. In addition, customer satisfaction, as a mediating variable, is proven to play a key role in the relationship between CRM and customer loyalty and between service innovation and customer loyalty. This study concludes that to increase customer loyalty, companies need to focus on two main things, namely, building strong relationships with customers through CRM and continuing to innovate in the services offered. Customer satisfaction is the key to achieving these goals.
The Impact of Electronic Word Of Mouth (EWOM), Influencers Marketing, and Brand Image on Purchase Intention via Online Travel Agents (OTA) Dewi Purnama; Natasya Dewi Rahayu; Achmad Muhyidin Arifa'i; Nashrullah Nashrullah
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2141

Abstract

This study aims to examine and analyze the variables of Electronic Word of Mouth (X1) and Influencers Marketing (X2) on Purchase Intention through Online Travel Agent (Z) with the Brand Image (Y) variable as mediation on Tiket.com platform. This study uses a quantitative method with random sampling techniques. The respondents in this study consisted of 296 people and then the results were processed using IBM SPSS Statistics 25. Data collection was carried out by survey method using a questionnaire through Google Form as a research instrument. After conducting a hypothesis test, the results show that Electronic Word of Mouth, Influencers Marketing and Brand Image have a positive significant influence on Purchase Intention on the Tiket.com application.

Page 98 of 99 | Total Record : 985

 95   96   97   98   99 

Filter by Year

2022 2026


Reset
Filter By Issues
All Issue Vol. 5 No. 2 (2026): Jurnal Ilmu Multidisplin (Juni - Juli 2026) Vol. 5 No. 1 (2026): Jurnal Ilmu Multidisplin (April - Mei 2026) Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026) Vol. 4 No. 5 (2025): Jurnal Ilmu Multidisplin (Desember 2025 - Januari 2026) Vol. 4 No. 4 (2025): Jurnal Ilmu Multidisplin (Oktober - November 2025) Vol. 4 No. 3 (2025): Jurnal Ilmu Multidisplin (Agustus - September 2025) Vol. 4 No. 2 (2025): Jurnal Ilmu Multidisplin (Juni–Juli 2025) Vol. 4 No. 1 (2025): Jurnal Ilmu Multidisplin (April–Mei 2025) Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025) Vol. 3 No. 3 (2024): Jurnal Ilmu Multidisplin (Oktober-Desember 2024) Vol. 3 No. 2 (2024): Jurnal Ilmu Multidisplin (Juli-September 2024) Vol. 3 No. 1 (2024): Jurnal Ilmu Multidisplin (April-Juni 2024) Vol. 2 No. 4 (2024): Jurnal Ilmu Multidisplin (Januari-Maret 2024) Vol. 2 No. 3 (2023): Jurnal Ilmu Multidisplin (Oktober-Desember 2023) Vol. 2 No. 2 (2023): Jurnal Ilmu Multidisplin (Juli-September 2023) Vol. 2 No. 1 (2023): Jurnal Ilmu Multidisplin (April-Juni 2023) Vol. 1 No. 4 (2023): Jurnal Ilmu Multidisplin (Januari-Maret 2023) Vol. 1 No. 3 (2022): Jurnal Ilmu Multidisplin (Oktober-Desember 2022) Vol. 1 No. 2 (2022): Jurnal Ilmu Multidisplin (Juli-September 2022) Vol. 1 No. 1 (2022): Jurnal Ilmu Multidisplin (April-Juni 2022) More Issue