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Jurnal Ilmu Multidisplin
Published by Greenation Publisher
ISSN : 28294599     EISSN : 28294580     DOI : https://doi.org/10.38035/jim.v1i1
Core Subject : Economy, Health, Science, Education, Agriculture, Social,
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences
Jurnal Ilmu Multidisplin (JIM) adalah jurnal nasional, peer review, akses terbuka dan ilmiah yang menerbitkan makalah penelitian, makalah review, review mini, laporan kasus, studi kasus, komunikasi singkat, surat, editorial, buku, tesis, karya disertasi, dll, dari semua Aspek Ilmu Pertanian, Ilmu Biologi, Bisnis, Ilmu Kimia, Ilmu Pendidikan, Teknik dan Teknologi, Humaniora, Ilmu Hayati, Ilmu Fisika, Ilmu Kelautan, Ilmu Sosial. Setelah diterbitkan, artikel tersedia secara gratis melalui online tanpa batasan apa pun atau langganan lain untuk peneliti dan pembaca di seluruh dunia.
Arjuna Subject : Umum - Umum
Articles 985 Documents
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The Influence of Price, Electronic Word of Mouth (EWOM), E-Service Quality on Customer Loyalty Using Maxim Online Transportation in Jakarta Silla Macripah; Idha Nurmaulidya; Yana Tatiana; Nunuh Nunuh
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2110

Abstract

This study aims to analyze and prove the influence of Price, Electronic Word of Mouth, and E-service Quality and their impact on customer loyalty in Maxim online transportation services. Utilizing a quantitative research methodology, data was collected through surveys of Maxim’s users. The research population in this study are customers of Maxim's online transportation services in Jakarta. The sampling technique uses purposive sampling with a total sample of 100 respondents. The data analysis method used SPSS 29. The study results show that Price and Electronic Word of Mouth (eWOM) do not influence customer loyalty. Meanwhile, E-Service Quality has a positive and significant influence on Maxim customer loyalty in Jakarta. Simultaneously, the variables Price, Electronic Word of Mouth (eWOM), and E-Service Quality have a positive and significant influence on Maxim customer loyalty in Jakarta.
Projections of Cargo Transport by Air and Number of Fleets on Economic Growth at Soekarno Hatta Airport Oce Prasetya; Shakira Anisa Maharani; Sylvia Sayyidatul Fitria Afrenda Novianti; Suharto Abdul Majid
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2111

Abstract

Air cargo is one of the important sectors in the national economy, because it can support the mobility of goods and services between regions and countries. Soekarno Hatta Airport as the largest and busiest airport in Indonesia, has a strategic role in domestic air cargo services. This study aims to analyze the projection of cargo transportation by air and the number of fleets on the regional economic growth of Banten province at Soekarno Hatta Airport. The method used is a quantitative descriptive research method, by describing natural phenomena that occur during research and using secondary data / indirect data and conducting group discussions to obtain joint decisions. The data used include 2022 air transport data and 2022 Banten provincial report data. The results of forecasting the amount of cargo demand at Soekarno Hatta International Airport for the next 5 years in 2027 amounted to 386,957,736 Kg. The results of forecasting the number of fleets at Soekarno Hatta International Airport for the next 5 years in 2027 amounted to 12,063 fleets. The results of forecasting economic growth in Banten Province for the next 5 years in 2027 amounted to 2.03%. The air transportation and air cargo sector can be the most influential factor in the economic growth of Banten Province if there is cooperation to support the work programs of each institution.
The Affect of Delivery Security and Service Features on Customer Satisfaction Wahana Express Yana Tatiana; Sesaria Mardhiani Rachma Puspita; Lintang Eka Cahya Samudra; Agung Putra Anugrah
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2112

Abstract

This research examines how delivery security and service features influence customer satisfaction with Wahana Express. In the digital era, the quality and reliability of logistics services are critical for enhancing customer satisfaction. Using quantitative methods, data were collected via questionnaires distributed to Wahana Express customers. The analysis reveals that delivery security significantly impacts customer satisfaction, followed by the service features offered. These findings suggest that logistics companies should focus on improving security and enriching service features to enhance customer satisfaction and remain competitive in the market.
Customer Satisfaction Mediated by Trust in Online Delivery Service “Gosend” Theresye Yoanyta Octora; Marlina Iryatie; Adam Farrel Ghazali; Raka Adli Pribadi
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2113

Abstract

Gojek has become one of the solutions to facilitate urban mobility. In this research, the prominent phenomenon under investigation is various issues related to the delivery process, including timeliness of deliveries, compatibility of delivery locations with customer addresses, accuracy of delivery status, and any potential discourteous behavior that may occur on the part of the service providers in the customer context. The primary objective of this study is to examine the impact of service quality and perceived value on customer satisfaction levels, with trust as the mediator under scrutiny. This research adopts a quantitative approach, as population data is not available due to the total number of customers. A total of 100 respondents were selected using the SEM-PLS method. Data was collected through purposive sampling with specific criteria applied to the respondents. The results of this study indicate that service quality has a significant impact on customer trust, customer perceived value has an insignificant effect on customer trust, customer trust has a significant effect on customer satisfaction, service quality has an insignificant effect on customer satisfaction, and perceived value has a significant impact on customer satisfaction.
Garuda Indonesia’s Business Strategy Formulation Air Cargo Corporation in 2023 Charles. An; Afizal Candra; Hendy Sepriandi; Muhammad Dhyra Pratama
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2121

Abstract

PT Garuda Indonesia is an airline that not only provides passenger transportation services but also offers cargo delivery services through a specialized organization known as SBU Garuda Cargo. A Strategic Business Unit (SBU) is an independent business unit under the company's umbrella aimed at optimizing resources and maximizing the company's value. The company experienced a 71.36% decrease in the volume of air cargo transportation from 2018 to 2022. The objective of this research is to examine the formulation of strategies for PT Garuda Indonesia. The research type used is qualitative descriptive research, utilizing SWOT analysis to process the data. Therefore, it is crucial for PT Garuda Indonesia to promptly implement appropriate mitigation efforts to increase the volume, establish competitive advantages, and ensure sustainability in its Air Cargo Business.
Analysis of Feeder Train Travel Planning to Support Service (Whoosh) on The Bandung – Padalarang Line Agus Nugroho; Prayudi Prayudi; Ahmad Fauzan Gunawan
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v5i1.2122

Abstract

Transportation makes the backbone of a country's economic and social development In Indonesia, improving transportation infrastructure is one of the priorities to support prolonged economic growth. One of the major breakthroughs in the field of transportation in Indonesia is the development of high speed trains (fast trains), which is expected to provide a solution to the mobility needs that are currently very high between big cities. In reality, the train does not route from the center of Jakarta and the center of Bandung City, so a supporting mode is needed, which in this case is the Bandung-Padalarang feeder train. In order to facilitate the process of designing the feeder train travel line/adwal, this study uses JtrainGraph software. This study also uses a quantitative descriptive method. The results of the analysis show that the current Bandung-Padalarang crossing capacity is sufficient to accommodate the increase in the frequency of feeder train trips. However, it is necessary to adjust the schedule and operation arrangements to ensure optimal connectivity between the feeder train and the high-speed train service (Whoosh), so that the journey/operation of the feeder train has been planned in the form of travel lines or schedules using the Jtraingraph software as mentioned above. This study provides input on the adjustment of feeder train schedules/trips and related trains that are important for the development of railway operations on the Bandung-Padalarang route to support better service integration.
Application of Lean Thinking to Minimize Waste at The Warehouse of PT. Aerojasa Cargo Mochammad Arif Hernawan; Tenaka Budiman; Nabila Harum Sholifa; Shinta Paulia
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2123

Abstract

This research aims to identify types of waste and minimize the causes of waste in warehouse operational activities, spanning from the receiving process to the shipment of goods at PT. Aerojasa Cargo Jurumudi warehouse. The problems in the company arise due to non-value-added warehouse operational activities (waste). The major types of waste identified are motion waste, overprocessing, and waiting. The method used is a qualitative method with a lean thinking approach, supported by Value Stream Mapping (VSM) tools and complemented by fishbone diagrams to identify the root causes of waste problems. Research data were obtained through direct observation and interviews. The results show that waste occurs because of a lack of structured task distribution among operators and insufficient availability of material handling equipment. Recommendations for improvement include assigning clear and structured tasks and responsibilities to each employee, evaluating the use of necessary materials, and adding equipment as needed.
The Impact of Service Transformation, Self-Check-in on Pelita Air Loyalty, Mediated by Customer Satisfaction Assyfa Putri Damongayo; Kurotul Aeni Habibatul Hamdiah; Alit Sodikin; Yuwono D. Sucipto
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2125

Abstract

This study examines the effect of implementing self-check-in machines on customer satisfaction as part of Pelita Air’s service transformation at Soekarno-Hatta International Airport in 2024. This study uses a quantitative method by distributing questionnaires to Pelita Air passengers who use self-check-in machines with a purposive sampling technique. From a population of 505.022 passengers, a sample of 100 respondents was taken. Data analysis used SEM-PLS (Structural Equation Model-Partial Least Square) with independent variables of service transformation (X1) and Implementation of self-check-in machines (X2), Customer Satisfaction (Y) as a mediating variable and Customer Loyalty (Z) as a dependent variable. The result of this study are that service transformation and implementation of self-check-in machines have a significant direct effect on customer loyalty mediated by customer satisfaction.
Customer Satisfaction of logistics Companies in Indonesia Athiyyah Nasywa Kirana; Zahra Fatikhah Al Kahfi; Dinar Dewi Kania; Agus Setiawan
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2126

Abstract

Indonesia's logistics business is expanding rapidly due to economic expansion, e-commerce, and worldwide trade. The country's diversified topography, cultural heritage, and insufficient infrastructure make it a difficult destination for multinational logistics businesses like FedEx and DHL. These businesses play a significant role in facilitating trade by offering reliable transportation and delivery services. This thesis examines their competition in the Indonesian market, providing ideas for improving operational performance and customer happiness. According to the report, both organizations face unique problems and possibilities in the Indonesian market, with key aspects such as delivery speed, reliability, price, and customer service playing a significant role in their competitiveness.Using a quantitative approach, the study aimed to measure and compare the performance of FedEx and DHL in the field of primary logistics services in Indonesia. It identified and measured the key factors that influence customer satisfaction and statistically compared customer satisfaction scores between the two. Based on the analysis results, both FedEx and DHL showed good performance in customer satisfaction, but there were notable differences: FedEx had an R-Square Customer Satisfaction of 0.758, indicating that 75.8% of the variation in customer satisfaction could be explained by factors like Cost Efficiency and Delivery Time. DHL, on the other hand, had a higher R-Square Customer Satisfaction of 0.828, showing that 82.8% of the variation could be explained by similar factors. This suggests that DHL is superior in terms of customer satisfaction, with a higher ability to explain the variation in satisfaction levels. While both companies performed well, DHL holds a greater advantage in maximizing customer satisfaction. The study concludes with recommendations for FedEx and DHL to improve their operational strategies and service quality in Indonesia, resulting in higher customer satisfaction and a competitive edge in the quickly evolving logistics business.
Analysis of service quality and connectivity to the effectiveness of commuter line train passengers at Soekarno-Hatta Airport (Basoetta) Gina Pebriana Zulkarnain; Banun Erlin; Rr.Endang Wahyuni; Masjraul Hidajat
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2127

Abstract

The purpose of this study was to determine the effect of service quality and connectivity on the effectiveness of Soekarno-Hatta airport commuter line train passengers. The population in this study were all passengers of the Soekarno-Hatta Airport Commuter Line (Basoetta) train who used the train service. The research employed a quantitative methodology, utilizing data analysis techniques such as validity testing, reliability testing, multiple linear regression testing, multiple correlation coefficient testing, multiple determination coefficient testing, partial T testing, simultaneous F testing, and assessment of classical assumptions, including multicollinearity testing. The data analysis in this study reveals that both service quality and connectivity have a positive and statistically significant impact, either individually or together. This implies that passengers are content with the level of service quality and connection provided by the Soekarno-Hatta Airport Commuter Line (Basoetta).

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