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International Journal of Multidisciplinary Sciences and Arts
Published by Information Technology and Science
ISSN : -     EISSN : 29621658     DOI : https://doi.org/10.47709
Core Subject : Economy, Science, Education,
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media
International Journal of Multidisciplinary Sciences and Arts is an international, multidisciplinary, peer-reviewed and open-access journal that provides a platform to produce high-quality original research, Reviews, Letters, and case reports in natural, social, applied, formal sciences, arts, and all other related fields. Our aim is to ameliorate the speedy distribution of new research ideas and results and allow the researchers to create new knowledge, studies, and innovations that will aid as a reference tool for the future.
Arjuna Subject : Seni dan Humaniora - Seni dan Humaniora (Lain-Lain)
Articles 396 Documents
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Website Quality and Customer Loyalty at Swiss-Belhotel Pangkalpinang: Customer Satisfaction as an Intervening Variable Dhea Juanita Dwi Anggun
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.9581

Abstract

The rapid development of digital technology has encouraged the hotel industry to utilize websites as a primary medium for marketing, information delivery, and customer service. This study aims to examine the effect of hotel website quality on customer satisfaction and customer loyalty, as well as to analyze the mediating role of customer satisfaction in the relationship between website quality and customer loyalty at Swiss-Belhotel Pangkalpinang. This research adopts a quantitative approach with an explanatory design. Data were collected through a structured questionnaire using a five-point Likert scale distributed to 282 customers who had made room reservations through the hotel’s official website, using a purposive sampling technique. The data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results indicate that hotel website quality has a positive and significant effect on customer satisfaction. Customer satisfaction also has a positive and significant effect on customer loyalty. In addition, hotel website quality directly influences customer loyalty. Furthermore, the indirect effect analysis confirms that customer satisfaction significantly mediates the relationship between website quality and customer loyalty. These findings suggest that enhancing customer loyalty can be achieved more effectively by improving digital experiences through an informative, user-friendly, secure, and interactive hotel website. This study contributes to the literature on e-service quality and provides practical insights for hotel management in optimizing website performance to enhance customer satisfaction and loyalty.
Beyond Collaboration: Decision-Making and Workplace Equity in Nigerian Multinational Companies Uzorka Eugene Agolo
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.9631

Abstract

Purpose: This study examines how distinct dimensions of organisational culture relate to workplace equity in multinational companies operating in Nigeria. The study separates diversity, equity and inclusion as an organisational outcome from equity to determine what cultural traits are most closely linked with employees' perceptions of fairness. Design/methodology/approach: A cross-sectional survey was conducted among 363 employees of three multinational companies in Nigeria: MTN Nigeria, Total Nigeria and Mobil Nigeria. The data were analysed using partial least squares structural equation modelling (PLS-SEM). Five organisational-culture dimensions—teamwork, ethical standards, communication style, decision-making and innovation drive—were examined as predictors of workplace equity. Findings: All five dimensions demonstrated positive and statistically significant relationships with workplace equity (p < .001). Decision-making recorded the largest observed coefficient (? = 0.612; R² = 0.374), followed by innovation drive (? = 0.543; R² = 0.295), communication style (? = 0.494; R² = 0.244), ethical standards (? = 0.467; R² = 0.218) and teamwork (? = 0.392; R² = 0.154). Originality/value: The study contributes to DEI research by separating equity from the larger DEI outcomes and showing that there are distinct observed relationships between specific cultural dimensions and workplace equity. It offers context-specific evidence from cross-border organisations in Nigeria and makes the decision-making the most observed cultural correlate of equity.
Disaster Literacy and Disaster Preparedness among the Residents of Barangay Nabbuan, Santiago City, Philippines. Jericho G Ferrer
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.9659

Abstract

The Philippines is highly vulnerable to disasters, including tropical cyclones, floods, earthquakes, landslides, and fires, making community-level disaster literacy and preparedness essential. This study assessed the disaster literacy and preparedness of 279 household residents of Barangay Nabbuan, Santiago City, and examined the relationship between these variables. A quantitative descriptive-correlational research design was employed. Data were collected using the 61-item Disaster Literacy Scale developed by Caliskan and Uner (2022) and the 54-item Disaster Preparedness Assessment Tool by Taja-on (2025). Both instruments demonstrated high internal consistency, with Cronbach’s alpha coefficients of 0.945 and 0.953, respectively. Data were analyzed using frequency counts, percentages, weighted means, and Pearson product-moment correlation. Findings indicated that respondents had limited disaster literacy (M = 3.29) and were somewhat prepared for disasters (M = 3.27). Significant differences in disaster literacy and preparedness were observed across selected demographic characteristics, particularly purok, occupation, and highest educational attainment. Furthermore, disaster literacy was significantly and positively correlated with disaster preparedness (r = 0.667, p < 0.001), indicating that higher levels of disaster literacy were associated with higher levels of preparedness. These findings highlight the importance of strengthening community-based disaster education, preparedness training, practical skills development, and capacity-building initiatives. The study provides localized evidence that may guide the development of a Community Disaster Literacy and Disaster Preparedness Plan tailored to the needs, vulnerabilities, and capacities of residents of Barangay Nabbuan. Such efforts may contribute to improved community resilience and more effective disaster-risk reduction practices.
Outdoor Learning for EFL Descriptive Writing Among Vocational Engineering Students: A Quasi-Experimental Study Hasbaini Ben; Veni Nella Syahputri; Ilyas Ilyas; Sufyan Ilyas; Ilham Mirsal; Hifjir Hifjir
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.9671

Abstract

Developing descriptive writing skills remains a major challenge for English as a Foreign Language (EFL) learners, particularly in vocational higher education where instruction is often dominated by conventional classroom practices. Although outdoor learning is promising, empirical evidence regarding its effectiveness in improving descriptive writing among vocational engineering students is limited. This study investigated the effectiveness of outdoor learning in enhancing EFL descriptive writing skills among Industrial Engineering students at Politeknik Aceh Selatan, Indonesia. A quantitative quasi-experimental pretest-posttest control group design was employed with 48 students divided into experimental and control groups. Data were gathered through writing tests and perception questionnaires, then analyzed using descriptive statistics, the Wilcoxon Signed-Rank Test, the Mann-Whitney U Test, and effect size analysis. The findings revealed that students in the outdoor learning group demonstrated substantially greater improvement than those in conventional instruction. The experimental group’s mean increased from 64.79 to 83.25, while the control group improved from 66.25 to 77.13. Significant improvements were confirmed within the experimental group (Z = -4.302, p < .001), alongside significant posttest differences between groups (U = 3.000, Z = -5.925, p < .001). Large effect sizes were identified for both tests (r = .878 and r = .855). Furthermore, questionnaire results indicated that students perceived outdoor learning as highly effective in stimulating creativity, motivation, and engagement, supporting its integration into English language instruction for engineering students.
The Effect of Consumer Satisfaction on MSME Performance: The Moderating Role of Digital Marketing Wahyu Haryadi; Kamaruddin Kamaruddin
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.9706

Abstract

Micro, small, and medium enterprises (MSMEs) increasingly face demands to improve environmental performance while sustaining customer value and business outcomes. This study examines whether digital marketing moderates the relationship between consumer satisfaction and MSME performance, within a model in which green innovation acts as the antecedent of both satisfaction and performance. A quantitative explanatory cross-sectional design was applied to food and beverage MSMEs in Sumbawa Regency, Indonesia. Data from 100 respondents were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The measurement model met convergent validity, discriminant validity, and reliability requirements: outer loadings ranged from 0.797 to 0.926, average variance extracted ranged from 0.720 to 0.779, and composite reliability ranged from 0.911 to 0.934. The structural model explained 27.6% of the variance in consumer satisfaction and 58.3% of the variance in MSME performance. Digital marketing significantly strengthened the satisfaction–performance relationship (? = 0.241, p < 0.001), and it also had a positive direct effect on performance (? = 0.419, p < 0.001). Green innovation was positively associated with consumer satisfaction (? = 0.525, p < 0.001) and MSME performance (? = 0.325, p < 0.001), and consumer satisfaction was positively associated with performance (? = 0.282, p = 0.002). Consumer satisfaction partially mediated the green innovation–performance relationship (? = 0.148, p = 0.007). These findings position digital marketing as a capability that amplifies the performance returns of consumer satisfaction generated by green innovation in MSMEs.
AFLS Basic Communication Indicators and Emerging Critical Thinking in Autistic Learners During Jigsaw Tasks Yeanny Suryadi; Sumarno Sumarno; Elvi Meilani
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.8454

Abstract

Functional communication may provide an accessible context for examining how autistic learners recognise problems, evaluate alternatives, and seek assistance. This descriptive, nonexperimental study explored behaviours associated with two Basic Communication indicators from the Assessment of Functional Living Skills (AFLS): requesting missing items and requesting information. Five Grade 1 learners in Phase A, comprising two girls and three boys, participated at a special school in Deli Serdang, North Sumatra, Indonesia. Data comprised classroom observations, interviews, and documentation during simple jigsaw activities with missing pieces. A researcher-developed observation rubric organised 13 indicators under analysis, evaluation, and solution generation, using four developmental rating categories. M, H, and Z were described as showing more independent searching and requesting, whereas A relied more on nonverbal communication and R required greater redirection and displayed distress. These behaviours illustrate variation in task-specific problem recognition and functional communication; they do not establish improvement in general critical thinking. Inconsistencies between the item-level descriptions and the aggregate score table prevented reliable numerical synthesis. Caregiver accounts suggested that opportunities to initiate requests differed across home environments, although causal effects of parenting were not tested. Selected AFLS indicators can structure observation of emerging problem-solving behaviours, provided that communication access, prompting, and emotional regulation are considered. Further research requires validated indicators, consistent scoring, and repeated observations.
Developing NasDem Party Officials’ Competency in Bogor Regency through Training, Caderization, and Organizational Culture Santi Nur Sadiman; Lestari Agusalim
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.9585

Abstract

The suboptimal electoral performance of the NasDem Party Regional Executive Board in Bogor Regency, which secured only four of six targeted legislative seats, indicates challenges in organizational capacity and officials’ competence. These challenges involve task understanding, managerial capability, organizational commitment, and the effectiveness of training and cadre development. This study examined the effects of training and cadre development programs on officials’ competence, both directly and indirectly through organizational culture as a mediating variable. A quantitative survey was conducted among active NasDem officials at the Regional Executive Board and Branch Executive Board levels in Bogor Regency. Using a census sampling approach with voluntary participation, 143 valid responses were obtained. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that training has a positive and significant effect on officials’ competence, whereas cadre development has no significant direct effect. Organizational culture positively and significantly affects competence and partially mediates the relationship between training and competence. In contrast, organizational culture fully mediates the relationship between cadre development and competence. These findings indicate that improving officials’ competence requires needs-based training, systematic post-training evaluation, a learning-oriented organizational culture, and cadre development emphasizing organizational values, loyalty, and leadership succession. The study concludes that strengthening organizational culture is essential to optimize the contribution of training and cadre development to officials’ competence and organizational effectiveness.
Juridical Analysis of the Urgency of Codifying the Draft National Education System Law S.H.S Ulil Albab; La Ode Mbunai Mbunai
International Journal of Multidisciplinary Sciences and Arts Vol. 6 No. 1 (2027): Article In Press
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v6i1.9636

Abstract

This study examines, from a juridical perspective, the urgency of codifying rules in the National Education System Bill in response to the structural failure of norms in Law No. 20 of 2003. It employs a normative juridical approach with a literature study method covering statutes, legal doctrines, and scientific literature. Primary legal materials include the 1945 Constitution, Law No. 20 of 2003, Law No. 18 of 2019 concerning Islamic Boarding Schools, the August 2022 National Education System Bill, and derivative regulations. The analysis is qualitative and analytical descriptive, identifying conformity, inequality, and norm gaps among these regulations. The findings show that two decades of implementing the National Education System Law have produced multi-interpretation polemics rooted in ambiguous norm drafting and the absence of a strict harmonization mechanism between the parent law and its derivative regulations. Three normative issues, namely the vulnerability of teacher management to regional political intervention, the conflict between the five-day school policy and the substance of religious education, and unequal accreditation standards in disadvantaged and outermost regions, demonstrate that the problems are structural. The study also finds that non-formal religious education, Islamic boarding schools, and customary law communities lack proportional normative protection, while criminal and administrative protection contains significant norm vacancies. The study concludes that codifying the National Education System Bill is an urgent juridical need grounded in philosophical, juridical, and sociological principles to realize an orderly and fair national education system in line with the 1945 Constitution.
Health Risk Assessment of Aluminum and Chromium(VI) Exposure in Groundwater Near Landfills Retno Syahriawati Dewi; Muhammad Arus Samudro; Astri Rino Okvitasari; Arisessy Maharani Mulananda; Fadlilatin Nailah
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.9697

Abstract

The degradation of groundwater quality near landfill sites due to potential pollutant exposure requires quantitative evaluation to determine actual health risks to surrounding communities. This study aimed to analyze aluminum and chromium(VI) concentrations and characterize environmental health risk associated with groundwater exposure near the landfill. Water samples were collected from five residential wells using purposive sampling. Health risk assessment was conducted by calculating the Average Daily Dose, Hazard Index (HI) for non-carcinogenic effects, and Total Cancer Risk (TCR) for carcinogenic effects via ingestion and dermal contact. Results showed aluminum concentrations ranged from 0.012 to 0.14 mg/L, complying with the WHO drinking water quality standards, whereas chromium(VI) concentrations remained below the limit of detection (<0.0099 mg/L). Risk characterization revealed all HI values were below 1, ranging from 0.0003 to 0.0094, indicating no potential non-carcinogenic risk. Conversely, the estimated TCR, calculated by substituting the detection limit for chromium(VI), exceeded the acceptable risk range (4.0×10?? for adults and 9.5×10?? for children). However, these results represent a highly conservative theoretical worst-case scenario. Children were identified as a vulnerable group with the highest risk due to their higher water intake per unit of body weight. In conclusion, current exposure to well water does not indicate potential non-carcinogenic risk, and the presence of these metals may be attributed to natural processes or activities around the landfill. These findings highlight the importance of periodic groundwater quality monitoring and further hydrogeological studies to strengthen pollutant source identification.
Design of a Delivery Order Archiving Information System at PT Prima Sukses Amanda Melia Sari; Kemas Muhammad Wahyu Hidayat; Jimmie Jimmie
International Journal of Multidisciplinary Sciences and Arts Vol. 5 No. 4 (2026): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v5i4.9735

Abstract

PT Prima Sukses is a company engaged in the production and distribution of concrete piles. Delivery notes are used to document shipments, including shipment dates, recipients, destinations, and item details. However, the recording and archiving of these documents have been handled manually, making older records difficult to retrieve and requiring staff to summarize shipment information by reviewing physical files. These practices may increase processing time and expose records to risks of damage, loss, and recording errors. This study aims to design and develop a web-based delivery note archiving information system to support the recording, storage, retrieval, and reporting of delivery note data at PT Prima Sukses. The study adopts a Research and Development approach and applies the Waterfall model, which comprises requirements analysis, system design, implementation, testing, and maintenance. Data were collected through observation, interviews with personnel involved in administration and logistics, and documentation of delivery note records. The system was implemented using PHP, MySQL, HTML, and CSS. Its principal functions include user authentication, user and reference-data management, delivery note entry and maintenance, archive search, document upload, and report generation. Functional verification was conducted using black-box testing, in which system outputs were checked against expected functions without inspecting the program code. The manuscript reports that the implemented features operated according to the specified requirements. The resulting application provides a centralized digital repository and a more structured process for managing delivery note records. Further evaluation involving documented test cases and user feedback is recommended to quantify usability and efficiency improvements.

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