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Journal Research of Social Science, Economics, and Management

jrssem
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Published by CV. Publikasi Indonesia

ISSN : 28076494 EISSN : 28076311 DOI : 10.36418

Core Subject : Social,

Environmental Science

The Journal Research of Social Science, Economics, and Management is a double-blind peer-reviewed academic journal and has open access to social and scientific fields. The journal is published monthly once by CV. Publikasi Indonesia. The Journal Research of Social Science, Economics, and Management provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of including social science, economics, management, law, and education.

Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)

Articles 1,715 Documents

164 165 166 167 168

Analysis of Environmental, Social, and Governance (ESG) Risks in the Oil and Gas Industry Deswita Deswita; Iwan Vanany
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1616

The oil and gas industry is characterized by high operational risks that significantly affect Environmental, Social, and Governance (ESG) aspects. This study aimed to identify ESG risk events and risk agents, determine the priority levels of risk agents, and formulate effective and efficient mitigation strategies in the oil and gas industry, with PT X as the research object. This research employed a mixed-methods approach. Qualitative risk identification was conducted through document reviews and expert interviews, followed by quantitative assessment using the Analytical Hierarchy Process (AHP) and House of Risk (HOR) Phases 1 and 2 involving 11 expert respondents consisting of professionals, academics, and regulators. The results identified 15 risk events and 15 ESG risk agents. The AHP weighting results showed that the priority order of ESG dimensions was Environmental (40.11%), Social (30.18%), and Governance (29.72%), with an acceptable consistency ratio (CR = 0.0667). Based on the weighted Aggregate Risk Potential (ARP) values and the 80% Pareto principle, 11 priority risk agents were identified, with the highest priority being non-compliance with Bahan Berbahaya dan Beracun (B3) waste management procedures by contractors and subcontractors (ARP = 585.24). The Phase 2 HOR analysis based on the Effectiveness-to-Difficulty (ETD) ratio recommended five priority preventive actions: strengthening workplace safety culture, digitizing the B3 waste audit and reporting system, improving facility safety systems, implementing a Risk-Based Inspection (RBI) program for pipeline integrity management, and integrating ESG targets into management Key Performance Indicators (KPIs).

Optimizing the Quality of Public Services in Village Government: A Qualitative Study in Kertawinangun Village, Mandirancan District, Kuningan Regency Rexy Nakula Urbaningrum; Merlinda Intan Fauziah
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1617

Public services at the village government level are strategic instruments in realizing accountable governance and supporting the economic development of rural communities. This research aims to analyze the quality of public services and formulate a service optimization strategy in Kertanginangun Village, Mandirancan District, Kuningan Regency. The research uses a qualitative approach with an intrinsic case study design. Data collection was carried out through in-depth interviews, participatory observations, and documentation studies during the January-March 2024 period. The informants consist of village heads, village officials, BPD members, and service user communities. Data analysis used the interactive model of Miles, Huberman, and Saldaña through the stages of data condensation, data presentation, and conclusion drawing by triangulating sources and methods. The results of the study show that the quality of service is relatively strong in the dimensions of empathy and social capital that build public trust. However, in the dimensions of reliability and responsiveness, there is still a dependence on certain apparatus, the standardization of procedures has not been optimal, and the digitization of administration is incremental. The findings show that social capital plays a role as a moderation variable in service implementation. Service optimization requires strengthening institutional capacity, standardizing SOPs, gradual digitalization, and institutionalizing community participation mechanisms. This study develops a social-administrative interaction model as a conceptual framework for village services that are adaptive to the local social context.

The Effects of Democratic Leadership Style, Intrinsic Motivation, and the Organizational Environment on Employee Job Satisfaction at Elmas Fresh Aditya; Syamsul Hadi; Tri Ratna Purnamarini
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1618

This study aims to investigate the effects of democratic leadership style, intrinsic motivation, and organizational environment on employee job satisfaction at Elmas Fresh Company. The approach used in this study was a quantitative method. Data were collected by distributing questionnaires to all employees of Elmas Fresh, employing a sampling technique. The data obtained online were subsequently analysed using multiple linear regression with the aid of SPSS software. The research results indicate that democratic leadership style and intrinsic motivation have a positive and significant effect on employee job satisfaction. Partially, the organizational environment does not have a significant effect; although the direction of its influence is positive, statistically, its impact is not strong enough. Simultaneously, democratic leadership style, intrinsic motivation, and organizational environment together have a significant influence on employee job satisfaction at Elmas Fresh Company. It is recommended that the company provide appreciation, maintain employees' intrinsic motivation, and pay attention to aspects of supporting employee competence development so that employee job satisfaction remains maintained and improves.

Development Strategy for LS Music Studio Bandung A. Kifail Ahyar; Meriza Hendri SIP
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1620

LS Music Studio Bandung has operated for seven years in the hilly area of Cimenyan and has established a strong reputation. This research aimed to formulate a business development strategy for LS Music Studio Bandung through the Design Thinking approach, Business Model Canvas, and Timmons Entrepreneurial Process, as well as to assess its financial feasibility. The study employed a descriptive-analytical qualitative method, with data collected through direct observation, in-depth interviews with the owner, sound engineers, and regular clients, as well as literature reviews. The collected data were analyzed using SWOT/TOWS analysis, the Business Model Canvas, and investment feasibility indicators, including Net Present Value (NPV), Internal Rate of Return (IRR), Payback Period, Profitability Index, and Net Profit Margin. The results formulated a business model transformation from one to seven revenue streams, with projected revenue increasing from IDR 982.97 million in the first year to IDR 3.61 billion in the fifth year (2026–2030), supported by a Capital Expenditure (CAPEX) investment of IDR 106 million through a combination of equity financing and Micro KUR financing. The feasibility analysis showed an NPV of IDR 5.34 billion, an IRR of 447.7%, a Payback Period of 3.7 months, and a Profitability Index of 51.37, with a Timmons Model evaluation score of 76.4%. The proposed business plan was considered feasible for implementation and provides practical contributions to transforming LS Music Studio Bandung into a sustainable creative music production hub.

The Effect of Market Orientation and Entrepreneurial Orientation on the Business Performance of Coffee Shops in Bandung Abyan Fawwaz; Sunardi Sembiring Brahmana
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1625

This study examines the influence of Market Orientation (MO) and Entrepreneurial Orientation (EO) on the Business Performance (BP) of coffee shops in Bandung City. The rapid growth of the coffee shop industry has intensified competition, requiring business actors to implement adaptive and competitive strategies. This study employed a cross-sectional survey design using a quantitative approach. Data were collected from 150 coffee shops in Bandung City through a five-point Likert-scale questionnaire distributed via Google Forms, with respondents consisting of owners or managers selected using purposive sampling techniques. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. Before testing the structural model, measurement model purification was performed by eliminating indicators with outer loading values below 0.70. The results show that Market Orientation, particularly the MO-2 (Competitor Orientation) dimension, has a positive and significant effect on Business Performance (path coefficient = 0.337; t = 3.531; p = 0.000). In contrast, the effect of Entrepreneurial Orientation on Business Performance was not consistent: the EO-1 and EO-3 dimensions did not demonstrate significant effects, whereas the EO-4 dimension exhibited a negative and significant effect (path coefficient = ?0.352; t = 3.149; p = 0.002). The coefficient of determination (R²) value of 0.121 indicates that Entrepreneurial Orientation and Market Orientation jointly explain 12.1% of the variance in Business Performance. These findings indicate that Market Orientation plays a more consistent and practical role in improving coffee shop performance.

Measurement of Reliability and Construct Validity of Intensification of Job Demands Scale Grace Odilia; Rezki Ashriyana Sulistiobudi
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1010

The presence of a pandemic outbreak has caused continuous changes in work systems, ranging from working from the office to working from home and eventually adopting hybrid work systems. Changes in work systems have also generated organizational changes that affect the emergence of new work demands experienced by employees. The Intensification of Job Demands Scale (IJDS) is a measurement instrument developed by Kubicek and colleagues (2015) to assess the intensification of work demands experienced by employees. This study aimed to evaluate the reliability and construct validity of the IJDS instrument, which had been adapted into Indonesian while considering the cultural context of employees in Indonesia. The participants in this study consisted of 213 employees. The reliability analysis indicated that the measurement instrument demonstrated good reliability. Through discriminant item analysis, one item was removed due to inadequate item discrimination. Content validity was assessed using the Scale-Content Validity Index (S-CVI), which produced a score above 0.80. Confirmatory Factor Analysis (CFA) was conducted, and the results indicated that the items in the measurement instrument demonstrated a good fit with the proposed measurement model. The findings showed that the IJDS instrument was reliable and valid for measuring the intensification of job demands experienced by employees in Indonesia.

Issue Management Strategy of the Special Region Government of Yogyakarta Related to the Relocation of the Abu Bakar Ali Special Parking Place Bia Ahmad Alfarisi; Iva Fikrani Deslia
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1274

This research discusses the issue management strategy implemented by the Special Regional Government of Yogyakarta (DIY) related to the relocation of the Abu Bakar Ali Special Parking Place (TKP) in the Malioboro area. This relocation aims to rearrange the tourist area that has become an icon of Yogyakarta, reduce congestion, and support carbon emission reduction policies. The research used a descriptive qualitative approach with interviews, observations, and documentation to explore the process of identification, analysis, and response to emerging issues, including the economic concerns of traders and parking attendants, social issues, and distrust of the government. The Yogyakarta government has chosen an adaptive, responsive, and participatory issue management strategy, by adjusting policies based on community needs and providing adequate facilities in the new location. The results show that the success of relocation is highly dependent on transparent communication, community participation, and ongoing evaluation of the social and economic impacts of these policies. The issue management approach applied demonstrates the importance of collaboration between governments, communities, and other stakeholders to achieve sustainable development goals.

An Analysis of Bank Syariah Indonesia's Mobile Banking Services in Attracting Customers in Pandaan, Pasuruan Afidatu Aininnisa; Sukamto Sukamto; Aslikhah Aslikhah
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1475

The development of digital technology has driven the transformation of banking services, including in the Islamic banking sector through the implementation of mobile banking. This study aims to analyze the mobile banking services of Bank Syariah Indonesia (BSI) in increasing the number of customers at KCP Pandaan Pasuruan. The research method used is a descriptive qualitative approach with a case study design. Data were collected through observation, interviews, and documentation, and analyzed systematically to obtain a comprehensive understanding of the implementation of digital services. The results show that BSI mobile banking services provide ease of access, time efficiency, and convenience in transactions, which positively influence public interest in becoming customers. Furthermore, features integrated with Islamic values such as ZISWAF and spiritual services offer competitive advantages that enhance customer trust and loyalty. However, several challenges remain, including uneven digital literacy, security concerns, and internet network limitations. Therefore, optimizing mobile banking services must be accompanied by digital education and system quality improvement. This study implies that sharia-based digital service innovation plays a strategic role in enhancing financial inclusion and increasing the number of customers.

Designing Key Succession Planning Priorities for a Family-Owned Facility Service Company: A Case Study of PT EI in Indonesia Eriana Mayutasya Putri; Muhammad Yorga Permana
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1544

This study aims to identify the critical barriers influencing succession planning readiness at PT EI and to convert these barriers into strategic priorities for developing a practical succession planning roadmap. This research uses a qualitative method with a single case study approach. Data were gathered through semi-structured interviews with seven important informants from the family ownership and operational management levels. The interview results were analyzed using the Gioia Methodology through a three-stage coding process, where the aggregate dimensions were connected to the four premises of the Parallel Planning Process (PPP) framework developed by Carlock and Ward (2001). The findings were then prioritized using the Impact–Effort Matrix to determine the order of implementation. The study found nine critical barriers within the four PPP premises, which were mainly about an informal company culture, an ongoing leadership transition, a strong reliance on the founder, a vision and strategy that were not yet aligned, and a lack of formal systems for governance, operations, and human resources. These barriers were transformed into nine proposed strategies and grouped into six strategic priorities such as institutionalizing company culture, formalizing organizational structure, aligning shared vision, developing family governance, redesigning operational procedures, and creating a leadership development pipeline. Based on the Impact–Effort Matrix, the first three priorities were categorized as Quick Wins, while the other three were classified as Major Projects, creating roadmap priorities to improve PT EI’s succession readiness and long-term sustainability.

Strategy to Increase Digital Banking Adoption at Bank Central Asia (BCA) Regional Office 2 Semarang Denny Dwi Wiratama; Endi Sarwoko; E. Elia Ardyan
Journal Research of Social Science, Economics, and Management Vol. 5 No. 12 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i12.1560

This study examines why customers of Bank Central Asia (BCA) Regional Office 2 Semarang decide to use digital banking services. The research framework is adapted from the Technology Acceptance Model (TAM) and is extended by including digital literacy, trust in transaction security, perceived usefulness, ease of use, and digital product innovation. Data were collected through a quantitative survey of 92 BCA customers and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) to identify which factors are most relevant to digital banking adoption. The findings reveal that trust in transaction security (?=0.316, p<0.001) and digital product innovation (?=0.365, p<0.01) have significant positive effects on digital banking adoption, explaining 84.1% of the variance in adoption behavior. In contrast, digital literacy, perceived usefulness, and ease of use were found to be statistically insignificant predictors in this context. These results suggest that for customers with high digital maturity, security and innovation factors outweigh traditional TAM constructs in driving adoption. The study offers practical input for BCA in strengthening customer confidence, improving digital features, and encouraging more consistent use of digital banking services.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Zidnal Falah

Contact Email jurnalcomserva@gmail.com

Phone +6285322218207

Journal Mail Official muhammadzidnal31@gmail.com

Editorial Address Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location Kab. cirebon, Jawa barat INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Zidnal Falah

Contact Email
jurnalcomserva@gmail.com

Phone
+6285322218207

Journal Mail Official
muhammadzidnal31@gmail.com

Editorial Address
Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location
Kab. cirebon,

Jawa barat

INDONESIA