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Public Policy Journal
Published by Universitas Negeri Gorontalo
ISSN : -     EISSN : 27464490     DOI : 10.37905/ppj.v1i1.371
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences
Public Policy Journal aims to encourage scientific research, new theoretical and practical solutions for the development and application of public policy. The scope of the journal includes the following fields: Public Administration Public Policy Public Management Human Resource Management Organizational Theory Ethics in Public Administration Policy Analysis and Public Budgeting Public Policy Evaluation Formulation and Implementation of Public Policy Bureaucracy and Government Regional Autonomy
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 116 Documents
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From Village Funds To Frontline Services: Challenges in Implementing the Stunting Policy In Tingkohubu Village Taufik Harun; Asna Aneta; Dwi Indah Yuliani Sholihin
Public Policy Journal Vol 7, No 1 (2026)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v7i1.3256

Abstract

This study examines how Village Fund implementation shapes stunting reduction outcomes at the village level in Indonesia. Using a qualitative case study approach in Tingkohubu Village, the research explores four dimensions of policy implementation: communication, resources, disposition, and bureaucratic structure. Data were collected through in-depth interviews and field observations and analyzed using a mechanism-based approach. The findings indicate that although the Village Fund supports key interventions such as Posyandu services, supplementary feeding, and health education, implementation remains uneven. Communication is largely administrative rather than transformative, resources are available but inadequately distributed, implementers are committed but motivated, and bureaucratic structures are formally established but inconsistently applied. These conditions create a policy-system mismatch, where policy design is not fully aligned with local implementation capacity. This study contributes by demonstrating that stunting reduction outcomes are shaped not only by resource availability but also by the configuration of implementation processes at the frontline service level.
Ethics in Village Public Service: An Observational Study in Gorontalo Alya Deswita Nur Hasan; Raihan A Hanasi; Ervina Kaluku; Atikah Kumisi; Rusli Isa; Tri Nur Yumna Salsabila; Fatma Nia Kasim
Public Policy Journal Vol 7, No 1 (2026)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v7i1.3255

Abstract

Artikel ini mengkaji bagaimana etika administrasi tampak dalam pelayanan publik sehari-hari di kantor kelurahan di Gorontalo, Indonesia. Studi ini menggunakan pendekatan deskriptif kualitatif berdasarkan observasi langsung terhadap rutinitas pelayanan, perilaku staf, kondisi ruang tunggu, dan interaksi antara warga dan petugas. Tujuannya adalah untuk melihat apakah nilai-nilai etika seperti keadilan, transparansi, responsif, dan akuntabilitas terlihat dalam praktik pelayanan sehari-hari. Observasi menunjukkan bahwa perilaku etis hadir dalam sapaan yang sopan, kesediaan untuk membantu, dan perlakuan yang sama terhadap warga negara. Namun, beberapa titik lemah masih muncul, terutama respon yang lambat selama jam sibuk, tampilan informasi yang terbatas, disiplin antrean yang tidak merata, dan mengingatkan sesekali tentang persyaratan layanan. Temuan ini menunjukkan bahwa etika dalam administrasi publik bukan hanya tentang aturan formal tetapi juga tentang tindakan rutin kecil yang membentuk kepercayaan warga. Artikel ini berpendapat bahwa etika pelayanan meningkatkan kepercayaan ketika petugas bersikap adil, jelas, disiplin, dan mudah didekati. Studi ini menawarkan pandangan praktis tentang etika di tingkat kelurahan dan merekomendasikan standar pelayanan yang lebih jelas, saluran pengaduan yang lebih kuat, dan pelatihan etika rutin untuk staf.
Digital Public Service Innovation at the Ministry of Religious Affairs of Gorontalo City Zulfa Nisa’un Nafisah; Juriko Abdussamad; Fenti Prihatini Tui
Public Policy Journal Vol 7, No 2 (2026)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v7i2.3319

Abstract

This study aims to analyze digital information technology-based public service innovation through the Tolopani All-in-One application at the Ministry of Religious Affairs Office of Gorontalo City. The focus of this research is the innovation attributes according to Rogers, which are examined through several aspects, namely relative advantage, compatibility, complexity, trialability, and observability. This study employed a qualitative approach with a descriptive research design. Data were collected through in-depth interviews with the head of the office, application administrators or managers, Tolopani coordinators, service officers, and community members as service users, supported by observation and documentation. The results indicate that the Tolopani All-in-One application has contributed to the digitalization of public services at the Ministry of Religious Affairs Office of Gorontalo City. The application offers relative advantages in terms of easy access to information, faster service delivery, and the integration of multiple services into a single system. In terms of compatibility, the application aligns with organizational needs and the demands of digital transformation, although its utilization still requires adjustments to the public's service habits. However, several challenges remain, including user adaptation, technical limitations, network and server disruptions, and difficulties in accessing the mobile application through the Play Store. The application can also be gradually adopted through socialization programs, user guidelines, and tutorial videos, while its outcomes can be observed through the transition from manual to digital service delivery. The study concludes that the Tolopani All-in-One application fulfills the characteristics of public service innovation as proposed by Rogers. Nevertheless, its implementation has not yet been fully optimized due to factors such as human resource readiness, technical conditions of the application, public preferences, and the need to align with centralized systems.
Evaluation of Zone Parking Policy Implementation in the Tunjungan Street Area, Surabaya City Cristin Manalu; Alivia Nadhifa; Rahmi Rinanty; Shafa Dita
Public Policy Journal Vol 7, No 2 (2026)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v7i2.3318

Abstract

This article evaluates the implementation of the zone parking policy in the Tunjungan Street area of Surabaya City. The background of this research is driven by the severe traffic congestion caused by the high volume of vehicles parking on the roadside, despite existing regulations under Regional Regulation (Perda) Number 3 of 2018 concerning Parking Management. This study aims to determine the factual conditions in the field and comprehensively evaluate the policy using the six indicators of William N. Dunn's policy evaluation theory: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. The research method utilizes a descriptive qualitative approach. Primary data was collected through direct observation and in-depth face-to-face interviews using snowball sampling techniques, while secondary data was obtained through documentation of archives and regulations. The analysis relies on the Miles and Huberman interactive model, which includes data reduction, data display, and conclusion drawing. The validity of the data was tested using source, technique, and time triangulation. The results indicate that the policy has been highly effective, successfully reducing traffic congestion by approximately 80% by restoring the road to its full three-lane capacity. Efficiency is demonstrated by the Surabaya Transportation Agency's provision of adequate digital parking facilities, including applications, printers, and 1,500 smartphones for parking attendants. However, the evaluation identified several challenges: misuse of the digital payment system (QRIS) by rogue attendants, limited alternative parking capacity during peak weekend hours, and initial resistance from local MSMEs (UMKM) regarding access to their booths. In conclusion, the zone parking policy in Tunjungan Street is appropriate and responsive, but it requires stricter field supervision, the development of real-time digital parking slot tracking innovations, and the expansion of alternative parking capacities to fully optimize urban mobility.
Public Service Performance at the Transportation Office of Buol Regency, Indonesia: A Qualitative Assessmen Febryany Febryany; Yanti Aneta; Romy Tantu
Public Policy Journal Vol 7, No 2 (2026)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v7i2.3317

Abstract

This study examines the performance of public services at the Transportation Office of Buol Regency, Indonesia. The research was motivated by persistent service delivery challenges, particularly the unavailability of adequate motor vehicle testing facilities and the absence of an integrated digital service platform. A descriptive qualitative approach was employed, utilizing interviews, observation, and document analysis as the primary data collection techniques. Data were analyzed through data reduction, data display, and conclusion drawing and verification. The findings indicate that public service performance has not yet achieved optimal standards. Major constraints include inadequate facilities and infrastructure, limited human resource capacity, and the lack of a digital-based information and service system. These limitations have reduced service productivity, weakened service quality, restricted responsiveness, and hindered accountability. As a consequence, residents are required to access certain transportation services, particularly vehicle testing, outside the regency. The study concludes that strengthening infrastructure, enhancing staff competencies, and implementing digital public service innovations are essential to improving service effectiveness and achieving higher standards of public sector performance.
The Implementation of Collaborative Governance in the Wethan Wonderland Tourism Program in Surabaya Dieo Oktavian Armano; Arya Nur Indra Kusuma Herdianto; Achmad Firza Rahmadani; Berliana Mustika Rani
Public Policy Journal Vol 7, No 2 (2026)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v7i2.3316

Abstract

Community-based tourism is a destination development strategy that supports improvements in community well-being and regional development. Wethan Wonderland Surabaya is a community-based tourism destination developed through collaboration between the government, the community, and the private sector. This study aims to analyze the implementation of collaborative governance in the Wethan Wonderland Surabaya Tourism Program using the theory of Ansell and Gash (2008). The study employs a descriptive qualitative approach with data collection techniques including interviews, observations, and documentation. The results indicate that collaborative governance has been implemented across four dimensions: starting conditions, institutional design, facilitative leadership, and collaborative process. Collaboration among stakeholders has fostered community participation, tourism development, environmental improvement, and local economic growth through SMEs and educational tourism. However, the development of Wethan Wonderland still faces challenges, including limited infrastructure, transportation accessibility, and suboptimal digital information integration. This study demonstrates that stakeholder synergy, facilitative leadership, and sustained communication and coordination are critical factors in supporting the sustainability of the tourism destination.

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