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Priviet Social Sciences Journal
Published by PRIVIETLAB
ISSN : 2798866X     EISSN : 27986314     DOI : 10.55942/pssj
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences
PSSJ: Priviet Social Sciences Journal is an open access, monthly peer-reviewed international journal published by PRIVIETLAB. It provides an avenue to academicians, researchers, managers and others to publish their research work that contributes to the knowledge and theory of Social Sciences. PSSJ is published twelve a year. Publisher of Open Access Journals & Books designed to make it easy for worldwide researchers to discover leading-edge scientific research. Working closely with the global scientific community has been at the heart of our book and journal publishing activity. With a portfolio including journals, books, conference proceedings, we focus on Social Sciences and many more. PRIVIETLAB also publishes on behalf of other scientific organizations and represents their needs and those of their members. With worldwide impact, we support researchers, librarians and societies in their endeavours. PRIVIETLAB is an international center for supporting distinguished researchers, teachers, scholars and students who are researching various areas of Business, Science, and Technology. PRIVIETLAB wishes to provide good chances for academic and industry professionals to discuss recent progress in various areas of Business, Science, and Technology. PRIVIETLAB organizes many international conferences, symposia and workshops every year, and provides sponsor or technical support to researchers who wish to organize their own conferences and workshops.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 577 Documents
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The Influence of Transformational Leadership, Work Discipline, and Work Conflict on Police Organizational Performance: Evidence from Subbagpamkol Yanma Polri Wayan Nuanda
Priviet Social Sciences Journal Vol. 5 No. 2 (2025): February 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i2.1771

Abstract

This study examines the influence of transformational leadership, work discipline, and work conflict on organizational performance at Subbagpamkol Yanma Polri. Improving performance in public sector institutions requires effective leadership, consistent discipline, and proper conflict management. This research adopts a quantitative approach using survey data collected from 108 police personnel through probability sampling. Data were analyzed using multiple linear regression to test both partial and simultaneous effects of the independent variables. Classical assumption tests were conducted to ensure model validity. The results show that transformational leadership and work discipline have a positive and significant effect on organizational performance, indicating that leadership quality and employee discipline are key drivers of performance improvement. In contrast, work conflict has a positive but not significant effect, suggesting that conflict does not strongly influence performance in this context. Simultaneously, all independent variables significantly affect organizational performance. These findings highlight the importance of strengthening leadership practices and maintaining discipline while managing conflict effectively. This study contributes to public sector management literature and provides practical insights for improving organizational performance in law enforcement institutions.
The influence of Customer Relationship Management (CRM) and service quality on customer satisfaction and its impact on customer loyalty: A case study on PPJK PT. Pusaka Golden Trans Utama Desmawati Makatita
Priviet Social Sciences Journal Vol. 5 No. 1 (2025): January 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i1.1772

Abstract

This study investigates the effect of Customer Relationship Management (CRM) and service quality on customer satisfaction and their implications for customer loyalty at PPJK PT. Pusaka Golden Trans Utama, a customs clearance service company in Jakarta. This study is positioned within the increasingly competitive service environment of export–import facilitation, where firms are required to provide efficient operational support and maintain long-term customer relationships. This study focuses on four core constructs, namely CRM, service quality, customer satisfaction, and customer loyalty, to explain how relationship- and service-based strategies contribute to sustainable business performance in the customs brokerage sector. This study employed a descriptive quantitative design. Data were collected from 100 customers of PPJK PT. Pusaka Golden Trans Utama using questionnaires, supported by observation, interviews, and documentation. The sample was determined using the Slovin formula and selected using simple random sampling. Path analysis was used to test both direct and indirect effects among variables. The findings indicate that CRM and service quality positively and significantly affect customer satisfaction. CRM and service quality also directly influence customer loyalty, while customer satisfaction contributes positively to loyalty and serves as an intervening variable in the relationship between independent variables and loyalty. Among the tested predictors, service quality appears to exert the strongest influence, particularly in shaping customer satisfaction and reinforcing the loyalty. These findings confirm that effective customer relationship practices and consistently high service quality are essential for strengthening customer trust, improving satisfaction, and sustaining loyalty in customs service companies. The study concludes that companies in the customs clearance sector should prioritize relationship-based service strategies and continuous service quality improvement to remain competitive and retain customers in the long term.
The Influence of Leadership, Work Motivation, and Job Satisfaction on Employee Performance: Evidence from Universitas MH. Thamrin Rinto Rivanto
Priviet Social Sciences Journal Vol. 2 No. 7 (2022): July 2022
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v2i7.1773

Abstract

This study aims to analyze the influence of leadership, work motivation, and job satisfaction on employee performance at Universitas MH. Thamrin. The research employs a quantitative approach using a survey method, with data collected from 76 employees through structured questionnaires. The data were analyzed using simple and multiple linear regression to examine both partial and simultaneous effects of the independent variables on employee performance. The results indicate that leadership, work motivation, and job satisfaction each have a positive and significant effect on employee performance. Among these variables, work motivation demonstrates the strongest influence, followed by job satisfaction and leadership. The regression analysis shows that all variables contribute meaningfully to improving employee performance, both individually and collectively. The simultaneous test further confirms that the three variables significantly influence performance with a high explanatory power. These findings suggest that organizations should prioritize strengthening leadership practices, enhancing employee motivation, and improving job satisfaction to achieve optimal performance outcomes. An integrated approach in managing these factors is essential, as their combined effect is significantly stronger than their individual contributions. This study provides empirical evidence that leadership, motivation, and job satisfaction are key determinants of employee performance in the context of higher education institutions.
The Influence of Compensation, Work Environment, and Motivation on Employee Performance at PT. Lippo Karawaci Tbk Susan Christiani
Priviet Social Sciences Journal Vol. 2 No. 8 (2022): August 2022
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v2i8.1774

Abstract

This study aims to examine the effect of compensation, work environment, and motivation on employee performance at PT. Lippo Karawaci Tbk. A quantitative approach was employed using survey methods, with data collected from 164 respondents through structured questionnaires. Data analysis was conducted using multiple linear regression, supported by correlation analysis, classical assumption tests, and hypothesis testing. The results show that compensation, work environment, and motivation have positive and significant effects on employee performance, both partially and simultaneously. Compensation has the strongest influence, followed by the work environment and motivation. The regression analysis indicates that all independent variables contribute positively to improving employee performance. The coefficient of determination (R² = 0.696) suggests that 69.6% of the variation in employee performance can be explained by these variables, while the remaining 30.4% is influenced by other factors. These findings highlight the importance of effective compensation systems, a supportive work environment, and strong employee motivation in enhancing organizational performance. This study provides practical implications for management in developing strategies to improve employee performance through integrated human resource practices.
The Effect of Service Quality and Product Quality on Customer Satisfaction and Its Impact on Participant Loyalty in BPJS Ketenagakerjaan Parlianita Parlianita
Priviet Social Sciences Journal Vol. 2 No. 9 (2022): September 2022
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v2i9.1775

Abstract

Implementation of the Social Security program is based on the Labor Law but BPJS Ketenagakerjaan continued to have a competitor that is national or foreign private insurance. In order to continue to grow and be able to protect all workers then BPJS Ketenagakerjaan must compensate and make various efforts and strategies include improving service quality, improve product quality so that the satisfaction of the participants remain loyal and choose BPJS Ketenagakerjaan as a solution to the transfer of risk faced by employers and workers. Formulation of the problem in this research is the extent to which the influence of Service Quality and Product Quality on Customer Satisfaction and Loyalty Impacts for Participants in BPJS Ketenagakerjaan. The aim of this study was to determine and analyze the influence of Service Quality and Product Quality and its Impact on Satisfaction to Loyalty Participants BPJS Ketenagakerjaan. The theory used is the theory that analyzes the dimensions of service quality services, and the factors that affect the quality of service or service as well as the theory of product quality and product dimensions, the theory of customer satisfaction that measures customer satisfaction and factors that influence satisfaction according to Kotler. This research approach is supported by a case study with a survey. This type of research is deskreptif and quantitative research, the nature of research just to get a picture of a situation and problems and interpret. The population in this study were 12.5 million workers, with a sample size of 100 respondents. Data were collected through questionnaires and documentation study . Hypothesis testing using multiple linear regression analysis, F test and t test to determine the effect of independent variables on the dependent variable on rate of 95 % ( α = 0.05). The results showed that the quality of service and product quality directly affect customer satisfaction and an impact on customer loyalty . The most dominant variable affecting satisfaction is the quality of service that is equal to 50.2 % and variable product quality that is equal to 32.2 % . The variable quality of the products also directly affects customer loyalty significant value amounted to 22.4 % , while the variable quality of service does not affect the loyalty due to the significant value of only 5.3% . The coefficient of determination ( R ² ) showed independent variables studied were able to explain 48.5 % overall at loyalty variable , while the remaining 51.5 % is explained by other independent variables that are not included in this study .
The Effect of Financial Performance, Dividend Policy on Company Value with Corporate Social Responsibility (CSR) as A Moderating Variable: A Case Study of Manufacturing Companies on the Indonesia Stock Exchange Resty Kusumawati
Priviet Social Sciences Journal Vol. 2 No. 5 (2022): May 2022
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v2i5.1776

Abstract

This study restructures and synthesizes an empirical study on financial performance, dividend policy, corporate social responsibility (CSR), and firm value in Indonesian manufacturing firms listed on the Indonesia Stock Exchange. The original study was driven by the assumption that firm value is shaped not only by profitability and dividend distribution but also by how companies manage liquidity, leverage, and social responsibility in a competitive market. Using secondary data from annual reports and the Indonesian Capital Market Directory for 2007–2011, the study selected 10 manufacturing firms through purposive sampling and produced 50 firm-year observation. Firm value was proxied by Tobin’s Q; financial performance was represented by liquidity, leverage, and profitability ratios; dividend policy was measured by the dividend payout ratio; and CSR disclosure was treated as a moderating variable based on economic, environmental, and social disclosure items. The analysis combined descriptive statistics, classical assumption tests, simple regression, and moderated regression analyses. The findings show that profitability has a positive and significant effect on firm value, and dividend policy also contributes positively to firm value. In contrast, liquidity and leverage do not show significant direct effects in the simple models. CSR does not generally strengthen the relationship between financial performance and firm value, nor does it strengthen the relationship between dividend policy and firm value, although it significantly moderates the leverage–firm value relationship. Overall, the study suggests that investors in the sampled firms responded more strongly to earnings capacity and dividend signals than to CSR disclosure alone.
The Influence of Organizational Culture, Leadership, and Performance Management on Employee Work Ethic: Evidence from the Indonesia Eximbank (LPEI) Jakarta Subroto Subroto
Priviet Social Sciences Journal Vol. 2 No. 10 (2022): October 2022
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v2i10.1777

Abstract

This study aims to determine how much influence of cultural organization, leadership and performance management have on work ethic of employee. In this study using survey and observation of the object being investigated and used the questionnaire as the principal data collection tool. Data were collected by distributing questionnaires consisting 46 statement among other things 16 questionnaires cultural organizations, 9 questionnaires leaderships, 9 questionnaires performance management and 12 questionnaires work ethic of employee, questionnaire given to 130 respondents, which can be processed a total of 117 respondents. In this research, analytical testing to determine the significance of regression coefficients and for the cultural organization of 1.229 was obtained t> ttable 1.671, 1.400 t for the leadership gained> ttable 1.671, for the performance management obtained t 1.208> 1.671 ttable and jointly acquired t 2.216> 1.671 ttable also used a simple correlation coefficient analysis to determine whether there is influence of cultural organization, leadership and performance management have on work ethic of employee within Export Financing Indonesia Agency (LPEI) Jakarta. From the results of regression analysis (r) for the cultural organization of 0.114 indicates low influence, meanwhile 0.129 and 0.112 of leadership and performance management showed a strong influence. Value of determination (r2) shows the contribution provided by the cultural organization of 01.3%, 01.7% leadership and performance management 01.3%, affecting work ethic of employee. The coefficient of determination of 0.013 or 01.3% obtained from the cultural organization affects work ethic of employee, 0.017 or 01.7% obtained from the leadership affects work ethic of employee, 0.013 or 01.3% obtained from the performance management affects work ethic of employee and 0.029 or 02.9% jointly the cultural organization, leadership and performance management affect the work ethic of employees, while other factors influenced the rest.

Page 58 of 58 | Total Record : 577

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